Motability Scheme at Hartwell Ford Watford

4.5
Rating 4.5
(32 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00

Welcome to Hartwell Ford Watford

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Hartwell Ford Watford can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Hartwell Ford Watford on 01923220550 to make an appointment with our Motability specialist.

Contact information

Address
200 Rickmansworth Road
Watford WD18 7JS
GB
Phone Number
Call Hartwell Ford Watford on 01923 220550
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Hanat Adbullahi
  • Adam Trowsdale
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Hayley Low
  • Stephen Riseley
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hartwell Ford Watford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Hartwell Ford Watford

  • Rating 5.0
    Fantastic, really welcoming, treating us with respect and kept in contact throughout the whole experience.
  • Rating 5.0
    Very friendly , very understanding
    Response from Hartwell Ford Watford
    Thank you for your positive review! We're thrilled to hear our team could assist you. Your satisfaction is our priority!
  • Rating 5.0
    Easily sorted out
    Response from Hartwell Ford Watford
    Thank you for your positive review! We're thrilled to hear our team could assist you. Your satisfaction is our priority
  • Rating 3.0
    Roderick C
    Only gave 3,
    Because of the problems I've been having trying to sort out a ford recall on my Motability Scheme car,
    They've constantly said it can't be done there and I'd have to take it to a body shop, not sure in the 10 months I've been trying to get it sorted out if they understood it,
    But a mechanic there gave me more information about it in a few minutes then I've had off this dealership in those 10 months,
    They even though said they couldn't did the recall check looking for a number, my car isn't one of those affected, so my anxiety over this for 10 months has left its toll on me,
    The Motability Scheme state on a service for a Motability Scheme car the dealership would top up the adblue, they didn't on the service, but when I pointed it out, they did top it up,
    I was told by the dealership that Motability Scheme customers like to top up the adblue themselves and that's why they didn't do it,
    For the service most of the items were done, except the tyres weren't pumped up to the correct pressure, the tyres are still at a low pressure than they should be,
    All round not a great experience,
    Not sure if everyone was having an off day or 10 months or they don't like sorting out things there, (Apart from selling cars,
    Not sure next year when I get my next Motability Scheme car if I'm going to go to this dealership or travel further afield to a dealership that values Motability Scheme customers,
    Would have liked to give more stars, but definitely not after my experiences with this dealership.
  • Rating 1.0
    Absolutely awful experience so far. Had an appointment and made an order on 14.08.23 and the orders only been processed on 25.09.23 with the flimsy excuse that the person dealing with it had been on a 4 week holiday. He’d also been on holiday for a week in August as they’d struggled to get me an initial appointment. I even had a call yesterday (02.10.23) to confirm my daughter’s date of birth (I’m her appointee) so I’m not even convinced the order was processed last week. So, after placing an order 7 weeks ago at a face to face appointment, I’m still not sure a cars been ordered and with no lead date not convinced I’m going to be getting a car this year.
    Response from Hartwell Ford Watford
    Hi Chloe-olivia N.,

    We sincerely apologize for the delays and any inconvenience caused during your car order process. This is not the level of service we aim to provide. Your feedback is crucial, and we will investigate this matter thoroughly to ensure such delays do not occur in the future.

    Please email us at customercare@hartwell.co.uk with your order details, and we'll expedite the process for you. Your satisfaction is our priority, and we appreciate your patience.

    Thank you for bringing this to our attention.

    Warm regards,
    Hartwell Customer Care Team
  • Rating 5.0
    Hanat was brilliant explained everything and took all the time we needed he is a credit to hart well Ford
    Response from Hartwell Ford Watford
    Hi Francesca,

    Thank you for your wonderful feedback! We're thrilled to hear that Hanat provided you with excellent service and took the time to ensure you were well-informed. Your kind words mean a lot to us, and we'll be sure to pass on your compliments to Hanat. If you ever have more questions or need further assistance, please feel free to get in touch. Safe travels, and we hope you're enjoying your vehicle!

    Best regards,
    Hartwell Customer Care Team
  • Rating 5.0
    Francesca gray 10/5 ha at was amazing he more than delivered thank you again 👍🏻
    Response from Hartwell Ford Watford
    Hi Francesca,

    Thank you for your kind words! We're delighted to hear that you had an amazing experience with us. If you ever need assistance in the future, please don't hesitate to reach out. Safe travels and enjoy the road ahead!

    Best regards,
    Hartwell Customer Care Team
  • Rating 5.0
    Everything about it was good handled well.
    Thank you
    Response from Hartwell Ford Watford
    Hi Carol,

    Thank you for taking the time to leave us such a positive review. We're thrilled to hear that your experience with Hartwell Watford Ford was good and handled well. Your satisfaction is our priority, and we appreciate your kind words.

    If you ever require assistance in the future, please don't hesitate to get in touch. We're here to help.

    Best regards,
    Hartwell Customer Care Team
  • Rating 5.0
    The customer service was great talking with a through everything we asked and wanted to know.
    Carol Finch
    Response from Hartwell Ford Watford
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
  • Rating 5.0
    Great service and attention to my requirements.
    Response from Hartwell Ford Watford
    Hi John,

    Thank you for taking the time to leave us a positive review of the Motability Scheme at Hartwell Ford Watford! We are thrilled to hear that you received great service and that we were able to pay attention to your requirements.

    At Hartwell Ford Watford, our dedicated team is committed to providing excellent service and ensuring that we meet the individual needs of our customers. We are delighted that we could assist you effectively and provide the level of service you deserve.

    If there is anything else we can do for you or if you have any further feedback to share, please don't hesitate to let us know. Thank you again for choosing Hartwell Ford Watford. We genuinely appreciate your kind words and look forward to serving you in the future.

    Best regards,
    Hartwell Customer Care Team
  • Rating 5.0
    Very efficient and friendly and even a video with the technician showing you what they are doing 👍
    Response from Hartwell Ford Watford
    Dear Sheila,

    Thank you for sharing your positive experience at Hartwell Watford Ford! We are thrilled to hear that you found our service to be very efficient and friendly.

    At Hartwell, we strive to provide top-notch customer service and ensure that our customers have a pleasant and transparent experience. We understand the importance of keeping our customers informed, which is why we have implemented the practice of providing video updates with our technicians. We believe that this helps to build trust and transparency by showing you exactly what is being done to your vehicle.

    We are glad to hear that this added value of video updates resonated with you. Our team is dedicated to going above and beyond to ensure that our customers feel informed and confident in the work being carried out.

    Thank you for choosing Hartwell Watford Ford, Sheila. If there's anything else we can assist you with or if you have any further feedback, please don't hesitate to let us know. We are here to help.

    Best regards,
    Hartwell Customer Care Team
  • Rating 1.0
    Not happy at all,feel either ford or staff not keen on things mobility, brought car in for service, got call later too say, it should of had an M. O.T, now all this is the responsibility of them not me, and because of this, I have no car for five days, as they don't have an mot server, so iv had too cancel appointments and be without any form of mobility if I need it,and there was nothing they can do,but still take my rent money for them days, and I really look after in the end there car which will be sold on
    Response from Hartwell Ford Watford
    Hi Dawn, thank you for taking the time to leave us a review but we are very disappointed to hear your experience has not been great. Could you please email us at contactus@hartwell.co.uk so we can discuss this further and try to rectify any issues you have had as soon as possible. Kind regards, Alex
  • Rating 5.0
    good service
    Response from Hartwell Ford Watford
    Hi Isobel, thank you for taking the time to leave us a review! We are very pleased to hear that your experience with us was positive. We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 4.0
    Customer service was good, after waiting an HOUR past my appointment time!
    Response from Hartwell Ford Watford
    Hi Frances, thank you for taking the time to leave us a review! We are very pleased to hear that your experience with us was positive. We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 5.0
    Quick easy service, very polite staff
    Response from Hartwell Ford Watford
    Hi Benjamin, thank you for taking the time to leave us a review! We are very pleased to hear that your experience with us was positive. We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 4.0
    Ok
    Response from Hartwell Ford Watford
    Hi Astrid, thank you for taking the time to leave us a review! We are very pleased to hear that your experience with us was positive. We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 5.0
    Great customer service, thank you,its very much appreciated 😊
    Response from Hartwell Ford Watford
    Hi Karen, thank you for taking the time to leave us a review! We are very pleased to hear that your experience with us was positive. We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 3.0
    Nothing special, how can one review sitting on a stool, waiting and waiting, so my experience was bland. I don't do feedback
    Response from Hartwell Ford Watford
    Hi Michael, thank you for taking the time to leave us a review but we are disappointed to hear your experience wasn't great. Could you please email us at contactus@hartwell.co.uk so we can discuss this further and try to rectify any issues you have had. Kind regards, Alex
  • Rating 5.0
    Good customer service from salesman & manager.The vehicle I wanted is made in
    Poland.Not many in the UK. They did well
    Thanks


    Response from Hartwell Ford Watford
    Hi Graham, thank you for taking the time to leave us a review and we are very pleased to hear that it was a positive one! We hope to welcome you back to Hartwell in the future. Kind regards, Alex
  • Rating 3.0
    I brought my car in at 8.30am, but I had to hang around until the afternoon, very disappointing I had to wait around even after dropping the car at 8.30am
    Response from Hartwell Ford Watford
    Hi Wendy, thank you for taking the time to leave us a review but we are disappointed to hear your experience wasn't great. Could you please email us at contactus@hartwell.co.uk so we can discuss this further and try to rectify any issues you have had. Kind regards, Alex

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