The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
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Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 18:00 |
Tuesday | 08:30 - 18:00 |
Wednesday | 08:30 - 18:00 |
Thursday | 08:30 - 18:00 |
Friday | 08:30 - 18:00 |
Saturday | 08:30 - 17:00 |
Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Mickelle Thomas
- Ben Leach
- Amy Joseph
- Marcus Simon
- Krisztian Pilcsuk
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:00 - 18:00 |
Tuesday | 08:00 - 18:00 |
Wednesday | 08:00 - 18:00 |
Thursday | 08:00 - 18:00 |
Friday | 08:00 - 18:00 |
Saturday | 08:30 - 13:00 |
Sunday | Closed |
Motability service specialists:
- Christine Mukasa
- Melis Mustafa
- Adam Brakchi
Accessibility features at Marshall Audi South East London
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Marshall Audi South East London
At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.
At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!
On-site disabled parking and wheelchair access are available, so why not pay us a visit?
To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.
Reviews at Marshall Audi South East London
- Rating 1.0Jun 25, 2025The experience was awful. I will never be returning. Firstly, I was given a replacement car with almost an empty tank. When I mentioned it, I was told i had to put petrol myself. No mention on reimbursement whatsoever. The car i was given takes alot more petrol than my car as I was forced to put £20 petrol inorder to complete my daily routine.
I and my daughter arrived the next day to return the replacement and pick up ours. I had left my daughter sitting in the car whilst I was talking to the receptionist (Janice). In the middle of my conversation another worker (elderly Caucasian male) came and asked for the keys of the replacement car. As I was handing over the keys I mentioned that my daughter was in the car, she was refusing to come out so I'd like to get the keys to my vehicle so she doesn't have to get more distressed. Whilst I was still talking to him, he proceeded to walk towards the vehicle with my child inside, saying he's going to move the car.
I followed him, requested for the replacement car keys back mentioning again that my child is in the vehicle and he could have asked me to move the vehicle. I was then asked to move the vehicle only to be told to move it back to where i had originally parked which frustrated me. What was the point of it all if wasn't necessary!!!
Then proceeded to let him know how unprofessional he was from the start, as I was in the middle of a conversation with another staff when he interupted and then rudely walked away whilst I was trying to explain that my child is refusing to come out. She's autistic and non-verbal. Then I was asked to move the vehicle just to have it moved back within seconds, for no absolute reason.
He was also the same worker that said I'd be OK with almost an empty petrol tank. Felt like he was trying to get me worked up.
The fact he thinks it's ok to want to get in a vehicle with a child that doesn't know him without my permission is totally wrong. Janice who was at the desk stepped in, apologised and tried to calm me down as I was very emotional and distressed at this point. She was present when everything unfolded as she was who I was talking to when he first approached me.
She apologised for what she didn't cause but he didn't even apologise.
After 30mins I was given my car keys and walked to my vehicle, then i realised it wasn't cleaned even though it was marked off as washed and vacuumed. I complained to the person that gave me my keys. She was adamant that my car had been washed from the night before but upon checking herself she realised it wasn't. I was told I had to wait for the wash to be completed. Had to wait another 30mins for that to be done. Overall was there for an hour or over.
The service and professionalism received was 0 except from Janice who was very lovely and compassionate. - Rating 5.0Jun 2, 2025Excellent service 5 starResponse from Marshall Audi South East LondonJun 3, 2025Dear Chantelle
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that your experience with us was worthy of a 5-star rating. At Marshall Audi South East London, we strive to provide the best possible service to all our customers, and your feedback is a great testament to our team's efforts.
Thank you once again!
Best regards,
The Marshall Audi South East London Team - Rating 5.0Apr 23, 2025Excellent job!
I am happy with the service I have received.Response from Marshall Audi South East LondonApr 24, 2025Good morning Gaetan and thank you for taking the time to leave your feedback and 5 star review for the team at Audi South East London, we really appreciate it. Kind regards, Jeremy, Marshall Motor Group. - Rating 5.0Apr 14, 2025I had a great experience with audi customer service.Response from Marshall Audi South East LondonApr 14, 2025Many thanks for your 5 star rating Nicola, we really appreciate it! Kind regards, Laura, Marshall Motor Group
- Rating 5.0Apr 9, 2025Very helpful. delivered it on timeResponse from Marshall Audi South East LondonApr 10, 2025Dear Fadumina A.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very helpful and that we were able to deliver on time. At Audi South East London, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again. Best regards, Laura, Marshall Motor Group - Rating 5.0Apr 8, 2025Excellent service 👍Response from Marshall Audi South East LondonApr 10, 2025Hello Mary,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Audi South East London. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Kind regards, Laura, Marshall Motor Group - Rating 5.0Apr 2, 2025Very goodResponse from Marshall Audi South East LondonApr 3, 2025Many thanks for your 5 star rating, Raihan. We really appreciate it. Kind regards, Laura, Marshall Motor Group
- Rating 5.0Apr 1, 2025I had a wonderful experience from my arrival. The service was welcoming and great from all staff I interacted with.
Thank you so much.Response from Marshall Audi South East LondonApr 1, 2025Good afternoon and thank you for taking the time to leave great feedback and a 5 star review for the team at Audi South East London, we'll pass your appreciation on. Kind regards, Laura, Marshall Motor Group. - Rating 5.0Mar 13, 2025Everyone was great great serviceResponse from Marshall Audi South East LondonMar 13, 2025Many thanks for your 5 star rating Teddy, we look forward to welcoming you back again soon. Kind regards, Laura, Marshall Motor Group
- Rating 5.0Mar 13, 2025Very professional, quick and efficientResponse from Marshall Audi South East LondonMar 13, 2025Many thanks for your 5 star rating Camille, we look forward to welcoming you back again soon. Kind regards, Laura, Marshall Motor Group
- Rating 5.0Mar 11, 2025Very good customer serviceResponse from Marshall Audi South East LondonMar 11, 2025Many thanks for your 5 star rating, Shaquille. We really appreciate it. Kind regards, Laura, Marshall Motor Group.
- Rating 4.0Mar 5, 2025Service was professional on time the car is nice and clean and the staff was politeResponse from Marshall Audi South East LondonMar 6, 2025Thanks for your review Aaron and great feedback, I'm pleased to see you had such a good experience with us! Have a great day. Kind Regards Nikki, Marshall Motor Group.
- Rating 5.0Mar 3, 2025Very good service from MarcusResponse from Marshall Audi South East LondonMar 4, 2025Good morning Tshaye and thank you for taking the time to leave your review for the Audi South East London team, we really do appreciate it. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Feb 27, 2025i had a great experience and was very well looked after!Response from Marshall Audi South East LondonFeb 28, 2025Good morning and thank you for taking the time to leave your feedback and 5 star review for the team at Audi South East London (Beckenham), we'll be sure to pass your appreciation on. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Feb 24, 2025After making some adjustments to their customer service approach after a previous experience, we had a very positive experience with Ben that was organised with clear communication and understanding of a motability customer's needs. We were delighted with the service and were made to feel like a valued customer. Thank you Ben and Audi!Response from Marshall Audi South East LondonFeb 24, 2025Good afternoon William and thank you for taking the time to leave your feedback and a 5 star review, we'll pass your appreciation on to Ben and the team at Audi South East London (Beckenham). Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Feb 17, 2025Very helpfulResponse from Marshall Audi South East LondonFeb 20, 2025Thank you Richard. We really appreciate you taking the time to leave a review and have been delighted to pass your five star comments onto the team. Best wishes, Laura, Marshall Motor Group.
- Rating 5.0Feb 6, 2025Very helpful fantastic service 😊Response from Marshall Audi South East LondonFeb 10, 2025Good morning Victoria. Thank you for taking the time to leave a five star review. We really appreciate it. Best wishes, Nikki, Marshall Motor Group.
- Rating 5.0Feb 5, 2025Christine Mukasa, great service.Response from Marshall Audi South East LondonFeb 5, 2025Good afternoon and thank you for taking the time to leave your comments and 5 star review for Audi South East London, we'll be sure to pass on your feedback to the team. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Jan 30, 2025All the staff at Marshall Audi were excellent, from the reception team to the parking attendant, and especially Farouk for his valuable advice.Response from Marshall Audi South East LondonJan 31, 2025Good afternoon Rose and thank you for taking the time to leave your lovely feedback and 5 star review, we'll pass your appreciation on to Farouk and the team. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Jan 7, 2025GOOD SERVICE HAPPY WITHE THE SERVICE THANKResponse from Marshall Audi South East LondonJan 8, 2025Good afternoon Winston and thank you for taking the time to leave your 5 star review for the team at Audi South East London, we really appreciate it. Kind regards, Laura, Marshall Motor Group.
Thank you for taking the time to share your experience with us. We sincerely apologise for the distress and inconvenience you encountered during your visit to Marshall Audi South East London. Your feedback is invaluable, and we are committed to addressing the issues you raised.
Please can you send me your reg and contact number to reviews.audi@marshall.co.uk so we can investigate and get in touch. Thank you. Regards, Philip, Marshall Motor Group