Motability Scheme at Marshall Audi South East London

4.7
Rating 4.7
(149 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Call dealer

Contact information

Address
Unit 4, Chaffinch Business Park
Croydon Road
Beckenham BR3 4AA
GB
Get directions
Phone Number
Call Marshall Audi South East London on 020 3811 0213
020 3811 0213
020 3811 0213
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Mickelle Thomas
  • Ben Leach
  • Amy Joseph
  • Marcus Simon
  • Krisztian Pilcsuk
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Christine Mukasa
  • Melis Mustafa
  • Adam Brakchi
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Marshall Audi South East London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Audi South East London

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

Visit dealer website

At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

Visit dealer website

Reviews at Marshall Audi South East London

  • Rating 1.0
    The experience was awful. I will never be returning. Firstly, I was given a replacement car with almost an empty tank. When I mentioned it, I was told i had to put petrol myself. No mention on reimbursement whatsoever. The car i was given takes alot more petrol than my car as I was forced to put £20 petrol inorder to complete my daily routine.

    I and my daughter arrived the next day to return the replacement and pick up ours. I had left my daughter sitting in the car whilst I was talking to the receptionist (Janice). In the middle of my conversation another worker (elderly Caucasian male) came and asked for the keys of the replacement car. As I was handing over the keys I mentioned that my daughter was in the car, she was refusing to come out so I'd like to get the keys to my vehicle so she doesn't have to get more distressed. Whilst I was still talking to him, he proceeded to walk towards the vehicle with my child inside, saying he's going to move the car.

    I followed him, requested for the replacement car keys back mentioning again that my child is in the vehicle and he could have asked me to move the vehicle. I was then asked to move the vehicle only to be told to move it back to where i had originally parked which frustrated me. What was the point of it all if wasn't necessary!!!

    Then proceeded to let him know how unprofessional he was from the start, as I was in the middle of a conversation with another staff when he interupted and then rudely walked away whilst I was trying to explain that my child is refusing to come out. She's autistic and non-verbal. Then I was asked to move the vehicle just to have it moved back within seconds, for no absolute reason.

    He was also the same worker that said I'd be OK with almost an empty petrol tank. Felt like he was trying to get me worked up.

    The fact he thinks it's ok to want to get in a vehicle with a child that doesn't know him without my permission is totally wrong. Janice who was at the desk stepped in, apologised and tried to calm me down as I was very emotional and distressed at this point. She was present when everything unfolded as she was who I was talking to when he first approached me.

    She apologised for what she didn't cause but he didn't even apologise.

    After 30mins I was given my car keys and walked to my vehicle, then i realised it wasn't cleaned even though it was marked off as washed and vacuumed. I complained to the person that gave me my keys. She was adamant that my car had been washed from the night before but upon checking herself she realised it wasn't. I was told I had to wait for the wash to be completed. Had to wait another 30mins for that to be done. Overall was there for an hour or over.

    The service and professionalism received was 0 except from Janice who was very lovely and compassionate.
    Response from Marshall Audi South East London
    Dear Arya,

    Thank you for taking the time to share your experience with us. We sincerely apologise for the distress and inconvenience you encountered during your visit to Marshall Audi South East London. Your feedback is invaluable, and we are committed to addressing the issues you raised.

    Please can you send me your reg and contact number to reviews.audi@marshall.co.uk so we can investigate and get in touch. Thank you. Regards, Philip, Marshall Motor Group
  • Rating 5.0
    Excellent service 5 star
    Response from Marshall Audi South East London
    Dear Chantelle

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that your experience with us was worthy of a 5-star rating. At Marshall Audi South East London, we strive to provide the best possible service to all our customers, and your feedback is a great testament to our team's efforts.

    Thank you once again!

    Best regards,
    The Marshall Audi South East London Team
  • Rating 5.0
    Excellent job!
    I am happy with the service I have received.
    Response from Marshall Audi South East London
    Good morning Gaetan and thank you for taking the time to leave your feedback and 5 star review for the team at Audi South East London, we really appreciate it. Kind regards, Jeremy, Marshall Motor Group.
  • Rating 5.0
    I had a great experience with audi customer service.
    Response from Marshall Audi South East London
    Many thanks for your 5 star rating Nicola, we really appreciate it! Kind regards, Laura, Marshall Motor Group
  • Rating 5.0
    Very helpful. delivered it on time
    Response from Marshall Audi South East London
    Dear Fadumina A.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very helpful and that we were able to deliver on time. At Audi South East London, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again. Best regards, Laura, Marshall Motor Group
  • Rating 5.0
    Excellent service 👍
    Response from Marshall Audi South East London
    Hello Mary,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Audi South East London. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again! Kind regards, Laura, Marshall Motor Group
  • Rating 5.0
    Very good
    Response from Marshall Audi South East London
    Many thanks for your 5 star rating, Raihan. We really appreciate it. Kind regards, Laura, Marshall Motor Group
  • Rating 5.0
    I had a wonderful experience from my arrival. The service was welcoming and great from all staff I interacted with.

    Thank you so much.
    Response from Marshall Audi South East London
    Good afternoon and thank you for taking the time to leave great feedback and a 5 star review for the team at Audi South East London, we'll pass your appreciation on. Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    Everyone was great great service
    Response from Marshall Audi South East London
    Many thanks for your 5 star rating Teddy, we look forward to welcoming you back again soon. Kind regards, Laura, Marshall Motor Group
  • Rating 5.0
    Very professional, quick and efficient
    Response from Marshall Audi South East London
    Many thanks for your 5 star rating Camille, we look forward to welcoming you back again soon. Kind regards, Laura, Marshall Motor Group
  • Rating 5.0
    Very good customer service
    Response from Marshall Audi South East London
    Many thanks for your 5 star rating, Shaquille. We really appreciate it. Kind regards, Laura, Marshall Motor Group.
  • Rating 4.0
    Service was professional on time the car is nice and clean and the staff was polite
    Response from Marshall Audi South East London
    Thanks for your review Aaron and great feedback, I'm pleased to see you had such a good experience with us! Have a great day. Kind Regards Nikki, Marshall Motor Group.
  • Rating 5.0
    Very good service from Marcus
    Response from Marshall Audi South East London
    Good morning Tshaye and thank you for taking the time to leave your review for the Audi South East London team, we really do appreciate it. Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    i had a great experience and was very well looked after!
    Response from Marshall Audi South East London
    Good morning and thank you for taking the time to leave your feedback and 5 star review for the team at Audi South East London (Beckenham), we'll be sure to pass your appreciation on. Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    After making some adjustments to their customer service approach after a previous experience, we had a very positive experience with Ben that was organised with clear communication and understanding of a motability customer's needs. We were delighted with the service and were made to feel like a valued customer. Thank you Ben and Audi!
    Response from Marshall Audi South East London
    Good afternoon William and thank you for taking the time to leave your feedback and a 5 star review, we'll pass your appreciation on to Ben and the team at Audi South East London (Beckenham). Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    Very helpful
    Response from Marshall Audi South East London
    Thank you Richard. We really appreciate you taking the time to leave a review and have been delighted to pass your five star comments onto the team. Best wishes, Laura, Marshall Motor Group.
  • Rating 5.0
    Very helpful fantastic service 😊
    Response from Marshall Audi South East London
    Good morning Victoria. Thank you for taking the time to leave a five star review. We really appreciate it. Best wishes, Nikki, Marshall Motor Group.
  • Rating 5.0
    Christine Mukasa, great service.
    Response from Marshall Audi South East London
    Good afternoon and thank you for taking the time to leave your comments and 5 star review for Audi South East London, we'll be sure to pass on your feedback to the team. Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    All the staff at Marshall Audi were excellent, from the reception team to the parking attendant, and especially Farouk for his valuable advice.
    Response from Marshall Audi South East London
    Good afternoon Rose and thank you for taking the time to leave your lovely feedback and 5 star review, we'll pass your appreciation on to Farouk and the team. Kind regards, Laura, Marshall Motor Group.
  • Rating 5.0
    GOOD SERVICE HAPPY WITHE THE SERVICE THANK
    Response from Marshall Audi South East London
    Good afternoon Winston and thank you for taking the time to leave your 5 star review for the team at Audi South East London, we really appreciate it. Kind regards, Laura, Marshall Motor Group.

Similar Motability Scheme dealers

Start new search