Motability Scheme at Ancaster Nissan Penge

4.8
Rating 4.8
(306 reviews)
08:30 - 18:00 08:30 - 18:00 09:00 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today

Welcome to Ancaster Nissan Penge

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Welcome to Ancaster Nissan. We pride ourselves on excellent customer service, quality vehicles and excellent value.

Our team of fully trained Motability specialists will guide you through your purchase and ensure you find the perfect car for your needs. Whether you want a family car, city run around or are ready for an electrified vehicle, we have a huge range of models for you to test drive.

Our manufacturer trained technicians will help keep your car in tip top condition at your annual service and will complete the MOT required at the end of your agreement. You will be in safe hands with our professional and knowledgeable team.

Call us today to book your appointment with your Motability specialist.

Contact information

Address
61 Croydon Road
Penge
London SE20 7TF
GB
Phone Number
Call Ancaster Nissan Penge on 020 8768 9200
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 09:00 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday09:00 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • Jack Mcdonnell
  • Tyrone Blake
  • Somisola Soyombo
  • Christopher Pokorny
  • Ali Mehmet
  • Jessica Tala
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Jackie Bull
  • Kevin Albury
  • Steve Boyd
  • Charles Jeyaratnam
We recommend calling and booking an appointment before visiting.
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Accessibility features at Ancaster Nissan Penge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Ancaster Nissan Penge

  • Rating 3.0
    Most of thr repaif work not done
  • Rating 5.0
    Excellent
    Response from Ancaster Nissan Penge
    Hi Gabriela, thank you for your excellent review. We look forward to welcoming you again in the future. Ancaster Nissan Penge.
  • Rating 5.0
    Tyrone was brilliant very professional and helpful
    Response from Ancaster Nissan Penge
    Hello Daniel D, thank you so much for taking the time to leave such a wonderful review. We're thrilled to hear that Tyrone provided you with a professional and helpful experience. At Ancaster Nissan Penge, we strive to offer the best service possible and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to contact us. Best regards, Ancaster Nissan Penge
  • Rating 5.0
    Chris at nissan penge was very pleasant and informative. Answered all our questions effectively, which helped me to understand the process.
    Response from Ancaster Nissan Penge
    Dear Shatiah-lee M, Thank you so much for taking the time to leave such a positive review. We are pleased to hear that Chris was able to provide you with the information you needed and that you found the process easy to understand. Your feedback is greatly appreciated and will be shared with the team. We are committed to providing excellent service and it's wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please do not hesitate to contact us. Best regards, Ancaster Nissan Penge
  • Rating 5.0
    Very good
    Response from Ancaster Nissan Penge
    Hi Lissan, thank you for your five star rating and kind words. We are delighted to hear you had a positive experience with us at Ancaster Nissan Penge. We look forward to welcoming you again in the future.
  • Rating 2.0
    I can tell you from my own disappointing experience that Motability Scheme are helpful advisor to me into making my application for lease of new Nissan car but I feel that Nissan Saleperson by name of Somisola are helpful to administrate my car handover paperwork and my collection of the new Nissan Qashqai1.3 DiG-T MH Tekna car but her only weakness is her lack of awareness on dealing with Deaf customer like me for example she is not having her knowledge how to adjust the Interpreter live Solutions Video conference on her tablet to allow me to see the interpreter on video conference properly hence it causes complicated and slow translators to my own understanding through BSL interpreters are in fact expert with knowledge on translating my communication with Nissan Saleperson which is why I am suggesting that if it should be more easier for me to communicate each other through more clear Interpreter live Solutions rather than wasting our frustrating time on communicating via prolonging pen and paper as I feel that Somisola the Nissan Saleperson are in rush for her other meeting schedules without explaining me clearly through email in order to ensure me to understand fully about their Nissan regulations before I should request for their arrangement in advance about the delivery of my new car to my address to replace my old car on my disabled parking bay but I didn’t request this because of my own misunderstanding with Ancaster Nissan Penge Saleperson through Mobability Scheme and car lease warranty; It is quite frustrating and confusing for me as she forces me to make my own arrangement to get the cab to take me to collect my new Nissan car at Ancaster Nissan Penge due to their lack of alternative assistance. I feel bit offended by Saleperson's negative and abruptly attitude in thinking I am more slower and dumber than she expected me to. Due in fact that my British Sign Language is my first language and English written is my second.
    Also I know from my own experience that some hearing people have got much time neither nor having patience with Deaf customer like me due to her misunderstanding communication problems or lack of their Deaf Awareness. It is similar to Nissan Penge Saleperson lack of patience, understanding and professionism to Deaf customers like me

    I will show you the example of my Deaf culture emphasizes visual communication, directness, and a strong sense of community, while hearing culture is typically auditory-based, more indirect, and often views deafness as a disability.
    Here's a few detailed comparison:
    Deaf Culture:
    • Communication:
    Relies on visual language (sign language), body language, and spatial awareness. Direct eye contact is valued for communication and perceived as a sign of honesty.
    Example:
    A Deaf person might describe someone using physical characteristics in detail, even if it would be considered impolite in hearing culture.
    Therefore I feel strongly that Ancaster Nissan Penge should make the improvements by setting up special training criteria for their Ancaster Nissan Penge staffs/Salespersons about knowledge of Deaf Awareness at your Nissan company for all Ancaster Nissan Penge colleagues and management as it is very helpful for them to ensuring that they make the friendly , respectful, hospitality and satisfactory service of Deaf customers through Motability Scheme.
    Response from Ancaster Nissan Penge
    Hi Jon, thank you for taking the time to leave us with feedback relating to your experience at our Penge dealership. We have referred this onto our Customer Service Team to look into. Could you please email them at customerservice@ancaster.co.uk so they have your contact details to respond to.
  • Rating 5.0
    My dealer Chris was outstanding
    Very attentive and rigorous in completing the handover everything went smoothly thanks to Chris and ancaster Penge
    Response from Ancaster Nissan Penge
    Hi Louie, thank you so much for taking the time to share your experience with us. We are thrilled to hear that Chris provided you with outstanding service and that the handover process went smoothly. Your feedback is incredibly valuable to us and it is wonderful to know that our team at Ancaster Nissan Penge met your expectations. We look forward to seeing you again in the near future.
  • Rating 5.0
    He was very polite i was impressed 👏🏽
    Response from Ancaster Nissan Penge
    Hi Beverley, thank you for your kind review. We are delighted to hear you were impressed with the polite service you received. Your feedback is greatly appreciated, and we look forward to welcoming you back to Ancaster Nissan Penge in the future.
  • Rating 5.0
    Very helpful 👌
    Response from Ancaster Nissan Penge
    Hi Yussuf, thank you for the high star review and kind comments. Ancaster Nissan Penge
  • Rating 5.0
    The gentleman was very helpful and friendly.
    Response from Ancaster Nissan Penge
    Hi Amy, thank you for your kind review. We are delighted to hear that you found our team member helpful and friendly. We hope to see you again at Ancaster Nissan Penge.
  • Rating 4.0
    Not sure how long I'm waiting for my car either3-6 months but good other then that
    Response from Ancaster Nissan Penge
    Hi Glen, thank you for the positive review. Ancaster Nissan Penge
  • Rating 5.0
    It was quick and easy the handover and I love the new car
    Response from Ancaster Nissan Penge
    Hi David, thank you for the positive review. We really appreciate your kind comments about how quick and easy the handover was. Ancaster Nissan Penge
  • Rating 5.0
    Helpful friendly
    Response from Ancaster Nissan Penge
    Hi Anne, thank you for the high star review and kind comments. We hope to see you again soon. Ancaster Nissan Penge
  • Rating 5.0
    Christopher's extensive knowledge of mobility features was impressive, and he readily answered all my questions. The entire process was incredibly smooth and efficient thanks to his assistance, saving me considerable time and effort. His patience and understanding were exemplary throughout, and his dedication to excellent customer service is commendable. I would highly recommend him to anyone seeking a mobility vehicle.
    Response from Ancaster Nissan Penge
    Hi Dionne, thank you for taking the time to leave us with such a lovely and detailed review. It is wonderful to read all of your kind comments about Christopher especially how he made the whole process smooth and efficient. We also appreciate your recommendation and how his customer service was excellent. I will be sure to feed this all back to him. We hope you enjoy your new vehicle. Ancaster Nissan Penge
  • Rating 5.0
    Good service very friendly and understanding
    Response from Ancaster Nissan Penge
    Hi Ahlam, thank you for the positive review and great comments. Ancaster Nissan Penge
  • Rating 5.0
    Brilliant customer service. I was well looked after by Tyrone.
    Response from Ancaster Nissan Penge
    Hi Twayne, thank you for the positive review and kind comments about Tyrone. I will be sure to feed this back to him. Ancaster Nissan Penge
  • Rating 5.0
    Good service that will be all goodbye
    Response from Ancaster Nissan Penge
    Hi Jahvin, thank you for the high star review. Ancaster Nissan Penge
  • Rating 4.0
    Helpful and informative staff taking me through the process of ordering my new vehicle.
    Response from Ancaster Nissan Penge
    Hi Lester, thank you for the very positive review and kind comments about the helpful staff at our dealership. We hope to see you again soon. Ancaster Nissan Penge
  • Rating 5.0
    Jack was very polite, calm and patient with me. Jack was friendly and welcoming I did not feel different as a mobility customer.
    Response from Ancaster Nissan Penge
    Hi Margaret, thank you for the positive review. I will be sure to feedback your kind comments to Jack. It is great to hear how friendly and welcoming he was when you visited our dealership. We hope you enjoy your new vehicle. Ancaster Nissan Penge
  • Rating 5.0
    Tyrone was extremely helpful, polite, and knowledgeable. He went through everything thoroughly. He has very good customer service ethics

    Response from Ancaster Nissan Penge
    Hi Veronica, thank you for taking the time to leave us such a great review. We do pride ourselves on excellent customer service so are pleased we achieved this for you. I will be sure to feed back your kind comments to Tyrone. Ancaster Nissan Penge

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