Motability Scheme at Ancaster Nissan Penge

4.8
Rating 4.8
(361 reviews)
08:30 - 18:00 08:30 - 18:00 09:00 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today

Welcome to Ancaster Nissan Penge

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Welcome to Ancaster Nissan. We pride ourselves on excellent customer service, quality vehicles and excellent value.

Our team of fully trained Motability specialists will guide you through your purchase and ensure you find the perfect car for your needs. Whether you want a family car, city run around or are ready for an electrified vehicle, we have a huge range of models for you to test drive.

Our manufacturer trained technicians will help keep your car in tip top condition at your annual service and will complete the MOT required at the end of your agreement. You will be in safe hands with our professional and knowledgeable team.

Call us today to book your appointment with your Motability specialist.

Contact information

Address
61 Croydon Road
Penge
London SE20 7TF
GB
Phone Number
Call Ancaster Nissan Penge on 020 8768 9200
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 09:00 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday09:00 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 18:00
SundayClosed

Motability Scheme specialists:

  • Tyrone Blake
  • Somisola Soyombo
  • Christopher Pokorny
  • Jessica Tala
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Jackie Bull
  • Kevin Albury
  • Steve Boyd
  • Charles Jeyaratnam
We recommend calling and booking an appointment before visiting.
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Accessibility features at Ancaster Nissan Penge

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Ancaster Nissan Penge

  • Rating 5.0
    Great help and very informative. Such a good experience
    Response from Ancaster Nissan Penge
    Hi Symonne, thank you for your kind review and five star rating. We are delighted to hear you found our service helpful and informative and that you had such a positive experience at Ancaster Nissan Penge. We hope to see you again in the future.
  • Rating 5.0
    Great service, friendly team and very quick.
    Response from Ancaster Nissan Penge
    Hi Alison, thank you for your kind words and five star rating. We are thrilled to hear you found our service great, our team friendly and the process quick. We look forward to welcoming you back to Ancaster Nissan Penge in the future.
  • Rating 5.0
    Chris was very friendly polite and accommodating. I would definitely recommend this branch.
    Response from Ancaster Nissan Penge
    Hi Tashaun, thank you so much for taking the time to share your experience with us. We're thrilled to hear that Chris was able to provide you with friendly and accommodating service. Your recommendation means a lot to us and we're delighted to know that you had a positive experience at our branch. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future. Best regards, Ancaster Nissan Penge Team
  • Rating 5.0
    Very good
    Response from Ancaster Nissan Penge
    Hi Michael, thank you for the five star review. We hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Wonderful, helpful.
    Response from Ancaster Nissan Penge
    Hi Cathrine, thank you for the five star review. We appreciate your lovely comments about how helpful the staff were and hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Very professional and friendly
    Response from Ancaster Nissan Penge
    Hi Christian, thank you for your wonderful review. We really do appreciate your kind comments. We hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Professional and prompt! The sales agent, attentive and focused on the client's needs.
    Response from Ancaster Nissan Penge
    Hi Adrian, thank you for your glowing review. We are delighted to hear that you found our team at Ancaster Nissan Penge professional and attentive to your needs. Your feedback is greatly appreciated and we look forward to assisting you again in the future.
  • Rating 5.0
    Happy
    Response from Ancaster Nissan Penge
    Hi Susan, thank you for your five star review. We are delighted to hear you had a positive experience at Ancaster Nissan Penge. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Really good 💯
    Response from Ancaster Nissan Penge
    Hi Shayquan, thank you for the positive review. We do hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Good reminder service for yearly check up on car. Great staff. Always pleasant and explain anything you are not clear about
    Response from Ancaster Nissan Penge
    Hi Tremaine, thank you for your wonderful review and five star rating. We are delighted to hear that you appreciated our reminder service and found our staff pleasant and helpful. Your kind words about their willingness to explain things clearly mean a lot to us. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Friendly
    Fun
    Informative
    Nothing too much.
    Response from Ancaster Nissan Penge
    Hi Andrea, thank you for your five star rating and kind words. We are delighted to hear that you found the team at Ancaster Nissan Penge friendly and informative. Your feedback means a lot to us and we look forward to welcoming you again in the future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Jack was available to answer any questions, very smooth process.
    Would definitely recommend
    Response from Ancaster Nissan Penge
    Hi Billie, thank you for your wonderful review. We are delighted to hear that Jack was able to assist you and that you found the process smooth. Your recommendation means a lot to us. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    They really made sure that this car was comfortable and met my disability needs really pleased really helpful
    Response from Ancaster Nissan Penge
    Hi Tammy, thank you so much for taking the time to share your positive experience. We are thrilled to hear that you found our service helpful and that the car met your comfort. Your satisfaction is our top priority and your kind words mean a lot to our team. We look forward to serving you again.
    Best regards, Ancaster Nissan Penge
  • Rating 5.0
    Good sales person
    Response from Ancaster Nissan Penge
    Hi Rosina, thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our sales team. Your feedback is incredibly valuable to us and we're delighted to know that we could meet your expectations. Best regards, Ancaster Nissan Penge
  • Rating 5.0
    Customer service was great and receptive.
    Christopher gave me enough information and showed me a wide range of cars and colours to pick from. This helped with my choice of car and colour that perfectly suits me.
    He was very helpful and made me feel comfortable.

    Thank you
    Superb customer service.
    Response from Ancaster Nissan Penge
    Hi Ann, thank you for your wonderful review and five star rating. We are delighted to hear that you had such a positive experience at Ancaster Nissan Penge. It is fantastic to know that Christopher provided excellent service. We will be sure to pass on your kind words to him. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Excellent salesman very informative
    Response from Ancaster Nissan Penge
    Hi Melessa, thank you for your five star review. We are delighted to hear that you found our salesman to be excellent and informative. Your kind words mean a lot to us and we hope to assist you again in the future. Best regards, Ancaster Nissan Penge.
  • Rating 1.0
    I am writing to express my dissatisfaction with the service I received during my recent Motability car appointment.
    I arrived at 12:45pm, and upon arrival, the service advisor informed me that I should have arrived by 10:00am in order to receive a courtesy car. She insisted that this requirement was stated in the emails I received prior to my appointment. This is completely untrue—nowhere in the emails does it mention any specific time by which I needed to arrive to be eligible for a courtesy car.
    Furthermore, a couple of days before the appointment, I received a call from another advisor. During that call, I specifically asked if there was any particular time I needed to attend. I was clearly told no, and that as long as I arrived before 5:00pm, I would be fine. This directly contradicts what I was told at the appointment.
    I am extremely disappointed by the advisor’s behaviour. Being told something that is factually incorrect, and then having it presented as if it were my fault, is unacceptable. It is also particularly distressing because I rely on my Motability vehicle due to significant mobility issues. Not being provided with a courtesy car caused me serious inconvenience, stress, and difficulty.
    I expect Motability partners to provide clear communication and honest, respectful service. Unfortunately, this experience fell far short of that standard.
    I request that this matter be formally reviewed, that appropriate action is taken to address the advisor’s misleading conduct, and that steps are put in place to prevent similar issues for other Motability customers in the future. I would also appreciate confirmation of how Ancaster Cars intends to resolve this situation for me.
    I look forward to your
    Response from Ancaster Nissan Penge
    Hi Sheik,thank you for taking the time to share your experience with us. I am truly sorry to hear about the inconvenience and distress you faced during your recent Motability car appointment. Your feedback is invaluable to us. Thank you for bringing this to our attention. Ancaster Nissan Penge
  • Rating 5.0
    Somia was amazing very helpful made my experience so easy and was very kind would definitely recommend
    Response from Ancaster Nissan Penge
    Hi Debbie, thank you for your wonderful review and five star rating. It is great to hear how Somi provided such a great experience during your car buying journey. We will be sure to pass on your kind words to her. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Excellent service with a friendly manner.
    Response from Ancaster Nissan Penge
    Hi Aaron, thank you for the positive review. It is great to hear about the excellent service you received whilst at our dealership. We hope to see you again in the near future. Best regards, Ancaster Nissan Penge.
  • Rating 5.0
    Very helpful friendly
    Response from Ancaster Nissan Penge
    Hi Peter, thank you for your review and five star rating. We are delighted to hear that you found our team at Ancaster Nissan Penge to be helpful and friendly. Your kind words are greatly appreciated and we hope to welcome you back again soon.

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