Motability Scheme at Ancaster Nissan Penge

Most of thr repaif work not done

Excellent

Tyrone was brilliant very professional and helpful

Chris at nissan penge was very pleasant and informative. Answered all our questions effectively, which helped me to understand the process.

Very good

I can tell you from my own disappointing experience that Motability Scheme are helpful advisor to me into making my application for lease of new Nissan car but I feel that Nissan Saleperson by name of Somisola are helpful to administrate my car handover paperwork and my collection of the new Nissan Qashqai1.3 DiG-T MH Tekna car but her only weakness is her lack of awareness on dealing with Deaf customer like me for example she is not having her knowledge how to adjust the Interpreter live Solutions Video conference on her tablet to allow me to see the interpreter on video conference properly hence it causes complicated and slow translators to my own understanding through BSL interpreters are in fact expert with knowledge on translating my communication with Nissan Saleperson which is why I am suggesting that if it should be more easier for me to communicate each other through more clear Interpreter live Solutions rather than wasting our frustrating time on communicating via prolonging pen and paper as I feel that Somisola the Nissan Saleperson are in rush for her other meeting schedules without explaining me clearly through email in order to ensure me to understand fully about their Nissan regulations before I should request for their arrangement in advance about the delivery of my new car to my address to replace my old car on my disabled parking bay but I didn’t request this because of my own misunderstanding with Ancaster Nissan Penge Saleperson through Mobability Scheme and car lease warranty; It is quite frustrating and confusing for me as she forces me to make my own arrangement to get the cab to take me to collect my new Nissan car at Ancaster Nissan Penge due to their lack of alternative assistance. I feel bit offended by Saleperson's negative and abruptly attitude in thinking I am more slower and dumber than she expected me to. Due in fact that my British Sign Language is my first language and English written is my second.
Also I know from my own experience that some hearing people have got much time neither nor having patience with Deaf customer like me due to her misunderstanding communication problems or lack of their Deaf Awareness. It is similar to Nissan Penge Saleperson lack of patience, understanding and professionism to Deaf customers like me

I will show you the example of my Deaf culture emphasizes visual communication, directness, and a strong sense of community, while hearing culture is typically auditory-based, more indirect, and often views deafness as a disability.
Here's a few detailed comparison:
Deaf Culture:
• Communication:
Relies on visual language (sign language), body language, and spatial awareness. Direct eye contact is valued for communication and perceived as a sign of honesty.
Example:
A Deaf person might describe someone using physical characteristics in detail, even if it would be considered impolite in hearing culture.
Therefore I feel strongly that Ancaster Nissan Penge should make the improvements by setting up special training criteria for their Ancaster Nissan Penge staffs/Salespersons about knowledge of Deaf Awareness at your Nissan company for all Ancaster Nissan Penge colleagues and management as it is very helpful for them to ensuring that they make the friendly , respectful, hospitality and satisfactory service of Deaf customers through Motability Scheme.

My dealer Chris was outstanding
Very attentive and rigorous in completing the handover everything went smoothly thanks to Chris and ancaster Penge

He was very polite i was impressed 👏🏽

Very helpful 👌

The gentleman was very helpful and friendly.

Not sure how long I'm waiting for my car either3-6 months but good other then that

It was quick and easy the handover and I love the new car

Helpful friendly

Christopher's extensive knowledge of mobility features was impressive, and he readily answered all my questions. The entire process was incredibly smooth and efficient thanks to his assistance, saving me considerable time and effort. His patience and understanding were exemplary throughout, and his dedication to excellent customer service is commendable. I would highly recommend him to anyone seeking a mobility vehicle.

Good service very friendly and understanding

Brilliant customer service. I was well looked after by Tyrone.

Good service that will be all goodbye

Helpful and informative staff taking me through the process of ordering my new vehicle.

Jack was very polite, calm and patient with me. Jack was friendly and welcoming I did not feel different as a mobility customer.

Tyrone was extremely helpful, polite, and knowledgeable. He went through everything thoroughly. He has very good customer service ethics