Motability Scheme at Berry BMW Chiswick

4.5
Rating 4.5
(72 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00

Contact information

Address
10 Syon Gate Way
Brentford TW8 9DD
GB
Phone Number
Call Berry BMW Chiswick on 020 8232 5700
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Khurram Francis
  • Gareth Roberts
  • Sebastian Howell-Roberts
  • Peter Fraser
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Linda Gedge
  • Milly Walsh
  • Ian Dubissette
We recommend calling and booking an appointment before visiting.
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Accessibility features at Berry BMW Chiswick

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Berry BMW Chiswick

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Berry BMW Chiswick can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Berry BMW Chiswick on 02082325700 to make an appointment with our Motability specialist.

Reviews at Berry BMW Chiswick

  • Rating 5.0
    Amazing
  • Rating 5.0
    Very good
  • Rating 5.0
    I had a great experience with Peter Fraser who helped me with every step. He informed me of all my choices and really made the experience engaging and exhilarating.
  • Rating 2.0
    Initially Berry Chiswick sent us a text message to direct us to the BMW app so that we could check in online for our service and MOT. We did this and added a list of problems that we had been having with the car. The main problem was that there was a large amount of water in the front passenger door. We stated that to test this, they should drive the car and then break, they will hear the rushing water when they break.

    We delivered the car as usual first thing in the morning and received a phone call at 4 pm to say we could pick the car up. We asked about the build up of water in the front passenger door and they said that they were unable to do anything about this since it was normal.

    We said that this was not normal and to check with senior mechanic, and so they kept it overnight. They called us the next day to say that they had been unable to locate any water problem in the passenger door, so we should come and pick the car up.

    My husband went up to Berry Chiswick and insisted on demonstrating the problem to a senior mechanic. With Christoff, the senior mechanic, they were able to reenact the problem straight away using the same system that we had put into the online check in and the problem was fixed within half an hour.

    So the point we want to make is that if they are going to use an online check-in, they should make sure that the information is delivered to the mechanics for the service and MOT which it clearly wasn’t.

    Because of the delays, none of the other faults with the car have been resolved since we needed the car back urgently. My wife was expecting and needed the car back on the evening it was booked in for, so this delay was unnecessary and could have been avoided. In addition to this, they were wanting to charge us for the work, despite the fact that the car was a Motability car.
  • Rating 5.0
    Excellent experience
  • Rating 5.0
    Excellent and professional service.
  • Rating 5.0
    Very professional and helpful staff.
    Many thanks
  • Rating 5.0
    Excellent service and very kindly also washed the car. Very impressed thank you.
  • Rating 5.0
    Vary good service & polite, I m so happy
  • Rating 5.0
    Very straight forward pleased all round
  • Rating 5.0
    good
  • Rating 5.0
    Excellent
  • Rating 2.0
    Communication problem as normal
  • Rating 5.0
    Pleasant customer service
  • Rating 5.0
    Without exaggeration, I think I had been in contact with EVERY BMW dealership in London. Berry is light years ahead of them all. It’s very clear that many other locations strongly prioritise outright sales of higher end/higher spec vehicles and motability is not really worth their time of day, despite BMW cars being amongst the most expensive on motability.

    Berry Chiswick, in particular Peter Fraser, sent me all relevant information, sent a short video of the car I’m interested in, invited me to come in, and processed the order for me before other dealerships had even responded to initial emails/followed up with promised callbacks that never came.

    10/10 service from Berry Chiswick from start to finish and I can’t recommend them enough.
  • Rating 5.0
    Answered all my questions
  • Rating 5.0
    As usual Mr Gareth Roberts from notability department was very help again and he did helped me to make the right decision in making the right choice. Thank you
  • Rating 5.0
    MAX ,IS GREAT CUSTOMER SERIES thanks
  • Rating 5.0
    We had an excellent experience with Danut, he was incredibly knowledgeable, friendly, and patient throughout the entire process. The buying process was smooth, and he went above and beyond to address any questions I had. Thank you for the professionalism and outstanding customer service.
  • Rating 4.0
    Good service

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