Motability Scheme at Citygate Škoda West London

4.8
Rating 4.8
(76 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
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Welcome to Citygate Škoda West London

Motability Scheme at Citygate Škoda West London

At Citygate SKODA West London, all of our sales team are trained Motability Scheme Specialists.

Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.

Contact Citygate Škoda West London on 02089966600 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Capital Interchange Way
London TW8 0EX
GB
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Phone Number
Call Citygate Škoda West London on 020 8996 6600
020 8996 6600
020 8996 6600
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • David Nichols
  • Boris Ivanovic
  • Joseph Gilbert
  • Oliver Tickell
  • Issa Sumar

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Cristina Muntean
  • Clyde Dsouza
  • Sacha Halligan
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Accessibility features at Citygate Škoda West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Citygate Škoda West London

  • Rating 4.0
    I received a smooth and helpful service from the Skoda dealership.
    Response from Citygate Škoda West London
    Hi Veria,

    Thank you so much for your kind words! We are so happy to hear that West London Skoda was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service.

    Thank you again for your positive review!

    Many thanks,
    Adam
  • Rating 4.0
    Great friendly staff shame we couldn’t test drive the Vehicle, we were ordering, great customer service
    Response from Citygate Škoda West London
    Good morning Gary,

    Thank you for your kind words, we're glad to have been of service!

    Kind regards,
    Adam
  • Rating 5.0
    I love my new car I will get a car here again.
    Response from Citygate Škoda West London
    Dear Anastasia,

    Thank you very much for taking the time to leave this great feedback.

    I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.

    Many thanks,
    Adam
  • Rating 5.0
    No issues at all when collecting the car. Everything was ready to go and happy with the handover process. Even got a cake!
    Response from Citygate Škoda West London
    Thank you for the great review!

    We really appreciate you taking the time to feedback.

    We look forward to welcoming you back to the business again soon.

    Kind regards.
    Adam
  • Rating 5.0
    Very friendly and helpful and made the experience very easy
    Response from Citygate Škoda West London
    Good Afternoon Andrew,

    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received.

    Many Thanks,
    Lauryn
  • Rating 5.0
    We found the customer service was very informative great care would recommend many thanks Sarah Osborn
    Response from Citygate Škoda West London
    Good Morning Sarah,

    Thank you for taking the time to leave us a wonderful review. Here at Citygate we strive for five-star service and we are so happy to have met those expectations upon your visit! Thank you for your business and we hope to see you again soon.

    Best Wishes,
    Lauryn
  • Rating 5.0
    Very good service Excellent
    Response from Citygate Škoda West London
    Good Morning Amin,

    Thank you for taking the time to leave West London Skoda such lovely feedback. If you require any additional assistance, you can always reach us via telephone or email.

    Many Thanks,
    Lauryn
  • Rating 5.0
    Easy quick and friendly
    Response from Citygate Škoda West London
    Good Morning Laith,

    Thank you so much for taking the time out of your day to leave us a five-star rating. We would like to take this opportunity to thank you for your business here at Citygate West London Skoda. If you require any assistance at all, we are only a call away.

    Warm regards,
    Lauryn
  • Rating 5.0
    Very happy 😊
    Response from Citygate Škoda West London
    Good Morning,

    Thank you for taking the time to leave us here at West London Skoda a five-star rating. We are pleased to see here at Citygate you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.

    Many thanks,
    Lauryn
  • Rating 5.0
    Brilliant service, excellent team, beautiful car. Cannot rate highly enough. Joe made the whole experience stress free and exciting.
    Response from Citygate Škoda West London
    Thank you so much for your positive feedback Corry. Here at Citygate Skoda West London we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.

    Kind Regards,
    Lauryn
  • Rating 5.0
    We had a few issues with some other garages we visited who were rude and dismissive. The team at Skoda couldn’t have been more different. Joe and Ash were friendly, professional and incredibly helpful. Really, really pleased we went with them!
    Response from Citygate Škoda West London
    Good Morning Corry,

    Thank you for taking the time to leave this great feedback for Citygate Skoda West London, I am glad everything went smoothly for you, and I will pass these wonderful comments back to the team. If there is anything our team can do to assist you, we are only a phone call away.

    Many thanks,
    Charlie
  • Rating 5.0
    Very good, given lots of information and looked after really well
    Response from Citygate Škoda West London
    Good Morning Charlotte,

    Here at Citygate Skoda West London we appreciate customer feedback and would like to thank you for taking the time to leave us a review. If we can assist you with any further enquiries, you can contact us via telephone or email.

    Kindest regards,
    Charlie
  • Rating 1.0
    The car went for service and when I received it a lot of new problems started! I have to take it back for the new issues!!!!
    Response from Citygate Škoda West London
    Good Afternoon Imad,

    I would like to take this opportunity to sincerely apologise for the experience you had with the service department at Citygate West London. My management and I would like to investigate the matters you raised and resolve your concerns.

    Please send me any additional details of your experience and your contact details to reviews@citygate.co.uk.

    Kind regards,
    Charlie
  • Rating 4.0
    Okay
    Response from Citygate Škoda West London
    Good Morning Kaddour,

    Thank you for the rating. I am sad to hear we did not reach the 5-star service we strive for here at West London Skoda. Your feedback has been raised with the team to ensure we can improve for your future visits. If you require any further assistance, we are only a call away.

    Kind Regards,
    Lauryn
  • Rating 5.0
    Good
    Response from Citygate Škoda West London
    Good Afternoon Sterling,

    Thank you for taking the time to leave a 5-star rating for our West London Skoda branch! We would like to take this opportunity to thank you for your business here at Citygate. If you require any assistance at all, we are only a call away.

    Warm regards,
    Lauryn
  • Rating 5.0
    Excellent
    Response from Citygate Škoda West London
    Good Morning,

    Thank you so much for your positive feedback. Here at Citygate we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.

    Kind Regards,
    Lauryn
  • Rating 5.0
    Excelent custmer services
    Response from Citygate Škoda West London
    Good Afternoon,

    Thank you so much for your positive feedback. Here at Citygate West London we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.

    Many thanks,
    Lauryn
  • Rating 5.0
    Great customer service.
    Then my saler is Shah excellent.
    Response from Citygate Škoda West London
    Thank you for taking the time to leave us a wonderful review Antonio. Here at Citygate we strive for five-star service and we are so happy to have met those expectations upon your visit! Thank you for your business and we hope to see you again soon.

    Best Wishes,
    Charlie
  • Rating 5.0
    I was helped by Oliver to get my skoda. He was very helpful and kind explained everything very well
    Response from Citygate Škoda West London
    Thank you so much for your kind words! We are so happy to hear that Oliver was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Taybah
  • Rating 5.0
    Oliver had excellent customer service. They went above and beyond for us. I'm very happy. Thank you Citygate
    Response from Citygate Škoda West London
    Thank you so much for your kind words! We are so happy to hear that Oliver was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Taybah

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