Motability Scheme at Sytner Mercedes-Benz of West London

Motability Scheme at Sytner Mercedes-Benz of West London

4.7
Rating 4.7
(114 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Great West Road
Brentford TW8 9AH
GB
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Phone Number
Call Sytner Mercedes-Benz of West London on 020 3993 9775
020 3993 9775
020 3993 9775
Website

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Email

Mercedes-benz.westlondon@sytner.co.uk

Reviews

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Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Kashif Riaz
  • Raj Virdee
  • Catalina Pascaru
  • Bella-May Linskey
  • Samuel Suarez Medina
  • Shehzad Siddiqui
  • Driton Sadiku
  • Marjan Yari
  • Vee Verma
  • Alexander Bradbury-Hall
  • Ali Asghar
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Michael Parvess
  • Philip Maria
  • Aneesa Moghal
  • Tanvir Miah
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of West London

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of West London can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of West London on 02039939775 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of West London

  • Rating 5.0
    Was a great experience due to the motability dealer with mercedes, Ali
    Response from Sytner Mercedes-Benz of West London
    Dear Cali

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to read that you had a great experience here at Mercedes-Benz of West London and with Ali in particular. Your total satisfaction is our top priority, and it’s fantastic to know that Ali was able to provide you with the exceptional service you deserve.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Ali was a bright young man
    Polite and very knowledgeable gave clear precise information and simply put ‘ on the ball ‘ very impressed
    Response from Sytner Mercedes-Benz of West London
    Dear Luke

    Thank you so much for taking the time to share your positive experience with us at Mercedes-Benz of West London. We are thrilled to hear that Ali made such a great impression with his politeness and knowledge. It's wonderful to know that he provided you with clear and precise information, and we are delighted that you found his service impressive.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering exceptional service. If there's anything else we can assist you with, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us.

    Best regards


    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    I had the pleasure of being assisted by kashif, and I can confidently say his customer service was outstanding. From the moment we interacted, he was consistently warm, welcoming, and professional. Always smiling and reassuring, kashif made sure every question I had was answered clearly and patiently. His knowledge and dedication to helping customers stood out, and he made the entire experience smooth and stress-free. It’s rare to come across someone so genuinely committed to excellent service, and I truly appreciated the care and attention he provided. Highly recommended.
    Response from Sytner Mercedes-Benz of West London
    Dear Somayya

    Thank you so much for taking the time to share your wonderful feedback about your experience with us at Mercedes-Benz of West London. We are thrilled to hear that Kashif provided you with outstanding customer service and made your visit smooth and stress-free.

    It's always our goal to ensure our customers feel welcomed and well taken care of, and it’s fantastic to know that Kashif's warmth, professionalism, and dedication stood out during your visit. We will be sure to pass along your kind words to him, as it will surely brighten his day.

    Your recommendation means a lot to us, and we are grateful for your support. Should you need any further assistance or have any questions in the future, please do not hesitate to reach out.

    Thank you once again for your feedback and for choosing Mercedes-Benz of West London!

    Best regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    is very good boy very kindly
    and thank you so so much 🙏🙏
    I'm ery happy 😊
    Response from Sytner Mercedes-Benz of West London
    Dear Sirvan

    Thank you so much for your wonderful review! We are thrilled to read that you've had such a positive experience with us at Mercedes-Benz of West London. Your kind words and appreciation mean a lot to our team. We are delighted to know that you are very happy with our service. If you have any further questions or need assistance in the future, please don't hesitate to reach out to us.

    Best regards

    The Motability Scheme Team
    Sytner Mercedes-Benz of West London
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of West London
    Dear Khalil

    Thank you so much for taking the time to leave us a 5* review. We are thrilled to learn that you've had an excellent experience here at Mercedes-Benz of West London. Our team are dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Can’t praise Mercedes enough, the whole experience from start to finish was so professional.
    Alex the salesman was outstanding went above and beyond to help me. Thank you Alex
    Response from Sytner Mercedes-Benz of West London
    Hello Peter

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience at Sytner Mercedes-Benz of West London was so positive. It's fantastic to know that Alex provided you with outstanding service and went above and beyond to assist you. Your kind words and perfect rating mean a lot to us and will certainly be shared with Alex and the team. We look forward to welcoming you back in the future and continuing to meet your expectations.

    Best regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Exellent
    Response from Sytner Mercedes-Benz of West London
    Dear Vittorio

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Mercedes-Benz of West London. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Kind regards

    Angela Blacklaw
    Divisional Head of Customer Services
  • Rating 5.0
    Amazing as usual
    Response from Sytner Mercedes-Benz of West London
    Hello Evan,

    Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction.

    Kind regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Excellent experience, I give our dealer 5 stars, thank you
    Response from Sytner Mercedes-Benz of West London
    Hello Sawsan, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great service and friendly staff
    Response from Sytner Mercedes-Benz of West London
    Dear Hala, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very good experience

    We are happy and the sales person did great job


    We have outstanding experience and the sales person Samuel suraz worked very professionally and clearly for customer we have very good comment about him
    Response from Sytner Mercedes-Benz of West London
    Dear Sanah, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    They was very polite and professional
    Response from Sytner Mercedes-Benz of West London
    Dear Diana, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    It was a very pleasant experience,

    Response from Sytner Mercedes-Benz of West London
    Dear Diogo, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of West London. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Really they were very helpful and explain everything we need to know , answering all our questions.
    Response from Sytner Mercedes-Benz of West London
    Dear Nada, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 1.0
    I had an awful experience (not the first time!) with the service at West London Mercedes through Motability. There were significant delays in getting authorisation for the service, causing unnecessary inconvenience. On top of that, the staff seemed poorly trained in communication, making the entire process even more frustrating. Disappointing service overall.
    Response from Sytner Mercedes-Benz of West London
    Dear Mohammad, I am sorry to read of your experiences with Mercedes-Benz of West London and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that w e have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to our Customer Service Manager, Warren Cochrane at warrencochrane@sytner.co.uk in order for us to liaise with the relevant management
    at the site and resolve this matter as soon as possible. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Marjan went above and beyond in ensuring a smooth handover. She was extremely welcoming with my mother in her motability purchase and made her feel comfortable every step of the way.

    Mercedes is extremely fortunate to have her in the business and her customer service should be recognised and applauded.
    Response from Sytner Mercedes-Benz of West London
    Hello Susan, Thank you for sharing such fabulous feedback about Marjan. She is super focused on delivering outstanding levels of customer service and it's incredibly important to her that everyone leaves us feeling exactly as you have. She is certainly an asset to our business with her knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to her on a personal level. We appreciate you choosing us and we look forward to continuing to assist you for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very helpful.
    Response from Sytner Mercedes-Benz of West London
    Hello Narinder, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Good
    Response from Sytner Mercedes-Benz of West London
    Hello Martin, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Fantastic especially the customer service with Catalina she did everything smoothly and went ok.she have perfect customer service and experience. Thank you
    Response from Sytner Mercedes-Benz of West London
    Dear Dylan, What a wonderful review! Catalina will be delighted to receive such praise! Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Great experience
    Response from Sytner Mercedes-Benz of West London
    Dear Nawal, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of West London, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.

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