Motability Scheme at Sytner Mercedes-Benz of West London
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Great West Road
Brentford TW8 9AH
GB
Phone Number
Call Sytner Mercedes-Benz of West London on 020 3993 9775
020 3993 9775
Website
Reviews
Find or leave a review on Google
Showroom details 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00Toggle Hours
Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 17:00 |
Motability Scheme specialists:
- Kashif Riaz
- Raj Virdee
- Catalina Pascaru
- Bella-May Linskey
- Samuel Suarez Medina
- Shehzad Siddiqui
- Driton Sadiku
- Marjan Yari
- Vee Verma
- Alexander Bradbury-Hall
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Philip Maria
- Aneesa Moghal
- Tanvir Miah
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz of West London
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz of West London
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of West London can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of West London on 02039939775 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz of West London
- Rating 5.0Mar 5, 2025It was great experienceResponse from Sytner Mercedes-Benz of West LondonMar 6, 2025Hello Nasira, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 4, 2025Great experience overall! Samuel Suarez went above and beyond to make it a smooth process.
Overall 10/10 service!Response from Sytner Mercedes-Benz of West LondonMar 4, 2025Dear Narjiss, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of West London. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Feb 28, 2025Miss MARJAN is a very helpful and hard work person , she is patient and polite. Thanks a lot for everything.Response from Sytner Mercedes-Benz of West LondonFeb 28, 2025Hello Somayyeh, Thank you for submitting your fantastic 5* rating and review for Marjan and the team here at Mercedes-Benz of West London, we are delighted both our vehicles and colleagues have left a positive impression! We appreciate your support and look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 27, 2025Happy with the experience and the help from AlexResponse from Sytner Mercedes-Benz of West LondonFeb 27, 2025Hello Tonine Thank you for sharing your fabulous 5* rating and review for Alex and the team here at Mercedes-Benz of West London. Your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 22, 2025I had Shehzad Siddiqui at Mercedes, and he was amazing. Very helpful in getting me exactly what I wanted for my car.
He kept me regularly updated on the vehicle and gave me a beautiful experience when collecting it.
He helped me get registered with the Mercedes app and set up everything ready to go.
Loved having him as my sales assistant. And would definitely return just for him!
Many thanks to Shehzad at Mercedes! :)Response from Sytner Mercedes-Benz of West LondonFeb 24, 2025Dear Aisha, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Shehzad is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Service. - Rating 5.0Feb 21, 2025Kash riaz was very helpful with any queries I had whilst waiting for my order and before I ordered his customer service was excellent he really turned the experience round for meResponse from Sytner Mercedes-Benz of West LondonFeb 24, 2025Dear Jordell, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by
many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Service. - Rating 5.0Feb 3, 2025This was our first time getting a Motability vehicle, and I couldn’t be happier with the overall service. Kashif at Mercedes was especially efficient—he guided us through the entire process, kept us informed about the delivery timeline, and ensured everything went smoothly. In fact, we received the vehicle well ahead of the estimated date, which was fantastic!Response from Sytner Mercedes-Benz of West LondonFeb 4, 2025Dear Bhaskar, What a wonderful review! Kashif will be delighted to receive such praise for the lovely review, thank you. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your
new car, and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 2.0Jan 28, 2025Customercare wasn't that greatResponse from Sytner Mercedes-Benz of West LondonJan 30, 2025Dear Mabel, Thank you for taking the time to submit a rating for Mercedes-Benz of West London. We are very sorry that your experience did not meet the level in which we expect. We appreciate this feedback as its important for us to be able to address problems and resolve them to prevent them happening in the future. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Jan 27, 2025Kashif was the best. I could sense it through the phone calls that he was dedicated to his work 100%. He kept us updated at all times, he took pride in his work.
Prior to going to Mercedes dealership, I had visited 3 other mobility companies and each time I left, I felt horrible. At Volvo, if the mobility staff was not on holiday, he would talk arrogantly until I gave up. They made us feel as if they were the only car dealers in the whole world. Until we met Kashif at Mercedes, not only did he represent Mercedes but also other dealers that had failed us.
I want to thank Kashif for his service. You are a diamond in a rough.Response from Sytner Mercedes-Benz of West LondonJan 28, 2025Dear Nylia, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Jan 27, 2025Very swiftly dealt with my whole caseResponse from Sytner Mercedes-Benz of West LondonJan 28, 2025Dear Mark, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of West London, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Jan 27, 2025I had a great experience at the Mercedes dealership thanks to Driton. He was professional, friendly, and really took the time to make sure everything went smoothly. He kept me updated throughout and made the whole process stress-free. I’d definitely recommend Driton and this dealership to anyone looking for excellent service.Response from Sytner Mercedes-Benz of West LondonJan 27, 2025Hello Abdi, We are delighted to learn that you've had a great experience here Mercedes-Benz of West London, and with Driton in particular. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 24, 2025Great sales executive and service. Very smooth. Thank you :)Response from Sytner Mercedes-Benz of West LondonJan 27, 2025Dear Abdul, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Jan 23, 2025Very efficient and professional .Response from Sytner Mercedes-Benz of West LondonJan 24, 2025Hello Tracy, Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction, it is appreciated! Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 23, 2025Can’t believe how considerate you are. Such lovely people, go above and beyond to help me.Response from Sytner Mercedes-Benz of West LondonJan 24, 2025Hello Peter, Thank you for submitting your fantastic 5* rating and review for the team here at Mercedes-Benz of West London, we are delighted both our vehicles and colleagues have left a positive impression! We appreciate your lovely feedback, it means a great deal to us and we look forward to welcoming you again in the not too distant future. Have a wonderful weekend! Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 22, 2025Kash was excellent, went beyond and above the service I expected , made my visit and application very easy to go ahead with. Thank you to himResponse from Sytner Mercedes-Benz of West LondonJan 22, 2025Hi Hassan, Thank you for your kind words. We are delighted to learn that you've had such a positive experience here at Mercedes-Benz of West London, and with Kas in particular. We strive to provide the highest quality of service and it is wonderful to read that we have achieved this for you. We look forward to welcoming you again soon. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 15, 2025I cannot recommend Kashif Riaz highly enough for his outstanding support during our Motability car ordering process for my mother. From our first interaction, Kashif demonstrated a rare combination of professional expertise and genuine compassion that truly set him apart.
His communication was crystal clear and reassuring throughout every stage of the vehicle selection and ordering process. Kashif took the time to understand our specific needs, patiently explaining the Motability Scheme details and guiding us to the most suitable vehicle option. His knowledge of the Mercedes-Benz range and the Motability Scheme was comprehensive and delivered with remarkable clarity.
What truly distinguished Kashif was his commitment to making the entire experience smooth and stress-free. He anticipated our questions, provided proactive updates, and handled every aspect of the transaction with remarkable efficiency. His attention to detail and genuine desire to help made what could have been a complicated process feel effortless.
The level of customer service Kashif provided goes far beyond a typical sales interaction - he made us feel genuinely supported and valued. His professional demeanor, combined with a warm and approachable personality, made the entire experience not just satisfactory, but truly exceptional.
Mercedes-Benz of West London should be incredibly proud to have such a dedicated professional representing their brand. Kashif Riaz is not just an employee, but a true ambassador of outstanding customer service.Response from Sytner Mercedes-Benz of West LondonJan 20, 2025Dear Sabina, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Service. - Rating 5.0Jan 13, 2025Here’s a polished review for you:
Exceptional Service from Start to Finish!
I had a fantastic experience with Mercedes-Benz of West London (Brentford) and I couldn’t be more pleased. From the moment I placed my order until collection everything was handled with the utmost professionalism and care.
A special thank you to Kashif Riaz, who went above and beyond to ensure a smooth and seamless process. His attention to detail, regular updates, and friendly approach made the entire journey truly enjoyable.
Thank you to the entire team for making this experience so smooth. Highly recommend!Response from Sytner Mercedes-Benz of West LondonJan 13, 2025Dear Hamid, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Service. - Rating 5.0Jan 10, 2025Very professional lovely salesmanResponse from Sytner Mercedes-Benz of West LondonJan 10, 2025Hello Ella, Thank you for sharing such a fabulous 5* review and for your kind comments, we are most grateful! We always try to make each and every customer feel welcome, comfortable and valued and it certainly sounds as though this was indeed the case on this occasion. We appreciate your support and look forward to being of continued assistance in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 6, 2025Very efficient and helpful service.Response from Sytner Mercedes-Benz of West LondonJan 7, 2025Dear Jagdeep, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Jan 3, 2025Very good experience thank youResponse from Sytner Mercedes-Benz of West LondonJan 6, 2025Dear Kevin, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.