Motability Scheme at Sytner Mercedes-Benz of West London

Motability Scheme at Sytner Mercedes-Benz of West London

4.6
Rating 4.6
(85 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Great West Road
Brentford TW8 9AH
GB
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Phone Number
Call Sytner Mercedes-Benz of West London on 020 3993 9775
020 3993 9775
020 3993 9775
Website

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Email

Mercedes-benz.westlondon@sytner.co.uk

Reviews

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Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Kashif Riaz
  • Raj Virdee
  • Catalina Pascaru
  • Bella-May Linskey
  • Samuel Suarez Medina
  • Shehzad Siddiqui
  • Driton Sadiku
  • Marjan Yari
  • Vee Verma
  • Alexander Bradbury-Hall
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Philip Maria
  • Aneesa Moghal
  • Tanvir Miah
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of West London

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of West London can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of West London on 02039939775 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of West London

  • Rating 5.0
    This was our first time getting a Motability vehicle, and I couldn’t be happier with the overall service. Kashif at Mercedes was especially efficient—he guided us through the entire process, kept us informed about the delivery timeline, and ensured everything went smoothly. In fact, we received the vehicle well ahead of the estimated date, which was fantastic!
    Response from Sytner Mercedes-Benz of West London
    Dear Bhaskar, What a wonderful review! Kashif will be delighted to receive such praise for the lovely review, thank you. Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your
    new car, and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 2.0
    Customercare wasn't that great
    Response from Sytner Mercedes-Benz of West London
    Dear Mabel, Thank you for taking the time to submit a rating for Mercedes-Benz of West London. We are very sorry that your experience did not meet the level in which we expect. We appreciate this feedback as its important for us to be able to address problems and resolve them to prevent them happening in the future. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Kashif was the best. I could sense it through the phone calls that he was dedicated to his work 100%. He kept us updated at all times, he took pride in his work.
    Prior to going to Mercedes dealership, I had visited 3 other mobility companies and each time I left, I felt horrible. At Volvo, if the mobility staff was not on holiday, he would talk arrogantly until I gave up. They made us feel as if they were the only car dealers in the whole world. Until we met Kashif at Mercedes, not only did he represent Mercedes but also other dealers that had failed us.
    I want to thank Kashif for his service. You are a diamond in a rough.
    Response from Sytner Mercedes-Benz of West London
    Dear Nylia, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very swiftly dealt with my whole case
    Response from Sytner Mercedes-Benz of West London
    Dear Mark, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of West London, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    I had a great experience at the Mercedes dealership thanks to Driton. He was professional, friendly, and really took the time to make sure everything went smoothly. He kept me updated throughout and made the whole process stress-free. I’d definitely recommend Driton and this dealership to anyone looking for excellent service.
    Response from Sytner Mercedes-Benz of West London
    Hello Abdi, We are delighted to learn that you've had a great experience here Mercedes-Benz of West London, and with Driton in particular. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great sales executive and service. Very smooth. Thank you :)
    Response from Sytner Mercedes-Benz of West London
    Dear Abdul, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very efficient and professional .
    Response from Sytner Mercedes-Benz of West London
    Hello Tracy, Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction, it is appreciated! Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Can’t believe how considerate you are. Such lovely people, go above and beyond to help me.
    Response from Sytner Mercedes-Benz of West London
    Hello Peter, Thank you for submitting your fantastic 5* rating and review for the team here at Mercedes-Benz of West London, we are delighted both our vehicles and colleagues have left a positive impression! We appreciate your lovely feedback, it means a great deal to us and we look forward to welcoming you again in the not too distant future. Have a wonderful weekend! Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Kash was excellent, went beyond and above the service I expected , made my visit and application very easy to go ahead with. Thank you to him
    Response from Sytner Mercedes-Benz of West London
    Hi Hassan, Thank you for your kind words. We are delighted to learn that you've had such a positive experience here at Mercedes-Benz of West London, and with Kas in particular. We strive to provide the highest quality of service and it is wonderful to read that we have achieved this for you. We look forward to welcoming you again soon. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    I cannot recommend Kashif Riaz highly enough for his outstanding support during our Motability car ordering process for my mother. From our first interaction, Kashif demonstrated a rare combination of professional expertise and genuine compassion that truly set him apart.
    His communication was crystal clear and reassuring throughout every stage of the vehicle selection and ordering process. Kashif took the time to understand our specific needs, patiently explaining the Motability Scheme details and guiding us to the most suitable vehicle option. His knowledge of the Mercedes-Benz range and the Motability Scheme was comprehensive and delivered with remarkable clarity.
    What truly distinguished Kashif was his commitment to making the entire experience smooth and stress-free. He anticipated our questions, provided proactive updates, and handled every aspect of the transaction with remarkable efficiency. His attention to detail and genuine desire to help made what could have been a complicated process feel effortless.
    The level of customer service Kashif provided goes far beyond a typical sales interaction - he made us feel genuinely supported and valued. His professional demeanor, combined with a warm and approachable personality, made the entire experience not just satisfactory, but truly exceptional.
    Mercedes-Benz of West London should be incredibly proud to have such a dedicated professional representing their brand. Kashif Riaz is not just an employee, but a true ambassador of outstanding customer service.
    Response from Sytner Mercedes-Benz of West London
    Dear Sabina, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Here’s a polished review for you:

    Exceptional Service from Start to Finish!

    I had a fantastic experience with Mercedes-Benz of West London (Brentford) and I couldn’t be more pleased. From the moment I placed my order until collection everything was handled with the utmost professionalism and care.

    A special thank you to Kashif Riaz, who went above and beyond to ensure a smooth and seamless process. His attention to detail, regular updates, and friendly approach made the entire journey truly enjoyable.

    Thank you to the entire team for making this experience so smooth. Highly recommend!
    Response from Sytner Mercedes-Benz of West London
    Dear Hamid, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Kashif is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Very professional lovely salesman
    Response from Sytner Mercedes-Benz of West London
    Hello Ella, Thank you for sharing such a fabulous 5* review and for your kind comments, we are most grateful! We always try to make each and every customer feel welcome, comfortable and valued and it certainly sounds as though this was indeed the case on this occasion. We appreciate your support and look forward to being of continued assistance in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very efficient and helpful service.
    Response from Sytner Mercedes-Benz of West London
    Dear Jagdeep, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very good experience thank you
    Response from Sytner Mercedes-Benz of West London
    Dear Kevin, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Great experience
    Response from Sytner Mercedes-Benz of West London
    Hello Akari, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of West London. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 4.0
    Communication could have been better
    Response from Sytner Mercedes-Benz of West London
    Hello Ella, Thank you for sharing your review. We appreciate all feedback as it helps us to continually improve the level of service we provide for our valued customers. We will take you comments on board and will work hard to enhance our communication skills going forward. Best wishes for the holiday season. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Such an easy, kind experience.
    Response from Sytner Mercedes-Benz of West London
    Dear Saira, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Exceptional Experience at the Dealership. I want to commend the outstanding service provided to me by Driton.
    During my visit, Driton went above and beyond to make me feel special and valued as a customer. His attention to detail and personalized approach truly made me feel like a VIP. I cannot find the words to adequately express how well-received I was and how wonderful it was to be treated with such care and consideration. From the moment I stepped into the dealership, it felt as though I was not just purchasing a vehicle, but rather collecting a special gift. Driton's professionalism, knowledge, and genuine warmth made the entire experience truly memorable. I want to highlight what a fantastic job Driton is doing in representing your dealership. Thank you once again for providing a truly amazing experience, and please extend my heartfelt thanks to Driton for his exceptional service.
    Response from Sytner Mercedes-Benz of West London
    Dear Ester, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Driton is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Top
    Very Good
    Response from Sytner Mercedes-Benz of West London
    Dear Mohamed, Thank you for your wonderful feedback concerning your experience with Mercedes-Benz of West London. We hope you will enjoy many more years of excellent service from your vehicle as well as from our organisation. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Marjan was brilliant, friendly and so cheerful. What a great and knowledgeable advisor . I urge you to give her a pay rise or make her head of customer relations asap.

    She has a warm and friendly energy about her. Wish Marjan all the success in the future with or without Mercedes she will be a great person. I

    Thanks

    Response from Sytner Mercedes-Benz of West London
    Dear Ismail, Thank you very much for your amazing comments. We are so glad to hear of the fantastic level of service provided by Marjan at our Mercedes-Benz of West London dealership, she will be ecstatic with the feedback and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.

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