Motability Scheme at Sytner Mercedes-Benz of West London
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Great West Road
Brentford TW8 9AH
GB
Phone Number
Call Sytner Mercedes-Benz of West London on 020 3993 9775
020 3993 9775
Website
Reviews
Find or leave a review on Google
Showroom details 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00Toggle Hours
Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 19:00 |
| Tuesday | 08:00 - 19:00 |
| Wednesday | 08:00 - 19:00 |
| Thursday | 08:00 - 19:00 |
| Friday | 08:00 - 19:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 17:00 |
Motability Scheme specialists:
- Kashif Riaz
- Raj Virdee
- Catalina Pascaru
- Bella-May Linskey
- Samuel Suarez Medina
- Shehzad Siddiqui
- Driton Sadiku
- Marjan Yari
- Vee Verma
- Alexander Bradbury-Hall
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Philip Maria
- Aneesa Moghal
- Tanvir Miah
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz of West London
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz of West London
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of West London can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of West London on 02039939775 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz of West London
- Rating 5.0Apr 7, 2025Great service and friendly staffResponse from Sytner Mercedes-Benz of West LondonApr 8, 2025Dear Hala, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Apr 1, 2025Very good experience
We are happy and the sales person did great job
We have outstanding experience and the sales person Samuel suraz worked very professionally and clearly for customer we have very good comment about himResponse from Sytner Mercedes-Benz of West LondonApr 1, 2025Dear Sanah, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Apr 1, 2025They was very polite and professionalResponse from Sytner Mercedes-Benz of West LondonApr 1, 2025Dear Diana, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 31, 2025It was a very pleasant experience,Response from Sytner Mercedes-Benz of West LondonMar 31, 2025Dear Diogo, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of West London. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 29, 2025Really they were very helpful and explain everything we need to know , answering all our questions.Response from Sytner Mercedes-Benz of West LondonMar 31, 2025Dear Nada, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 1.0Mar 25, 2025I had an awful experience (not the first time!) with the service at West London Mercedes through Motability. There were significant delays in getting authorisation for the service, causing unnecessary inconvenience. On top of that, the staff seemed poorly trained in communication, making the entire process even more frustrating. Disappointing service overall.Response from Sytner Mercedes-Benz of West LondonMar 26, 2025Dear Mohammad, I am sorry to read of your experiences with Mercedes-Benz of West London and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that w e have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to our Customer Service Manager, Warren Cochrane at warrencochrane@sytner.co.uk in order for us to liaise with the relevant management
at the site and resolve this matter as soon as possible. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Mar 22, 2025Marjan went above and beyond in ensuring a smooth handover. She was extremely welcoming with my mother in her motability purchase and made her feel comfortable every step of the way.
Mercedes is extremely fortunate to have her in the business and her customer service should be recognised and applauded.Response from Sytner Mercedes-Benz of West LondonMar 23, 2025Hello Susan, Thank you for sharing such fabulous feedback about Marjan. She is super focused on delivering outstanding levels of customer service and it's incredibly important to her that everyone leaves us feeling exactly as you have. She is certainly an asset to our business with her knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to her on a personal level. We appreciate you choosing us and we look forward to continuing to assist you for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager - Rating 5.0Mar 21, 2025Very helpful.Response from Sytner Mercedes-Benz of West LondonMar 21, 2025Hello Narinder, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 19, 2025GoodResponse from Sytner Mercedes-Benz of West LondonMar 19, 2025Hello Martin, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 17, 2025Fantastic especially the customer service with Catalina she did everything smoothly and went ok.she have perfect customer service and experience. Thank youResponse from Sytner Mercedes-Benz of West LondonMar 17, 2025Dear Dylan, What a wonderful review! Catalina will be delighted to receive such praise! Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car, and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 14, 2025Great experienceResponse from Sytner Mercedes-Benz of West LondonMar 14, 2025Dear Nawal, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of West London, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 12, 2025Very very nice 💯Response from Sytner Mercedes-Benz of West LondonMar 12, 2025Hello Bassem, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of West London. We strive to provide our customers with the highest level of service and we are so pleased that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again soon. Thank you for choosing us and for taking the time to share your experience, it is appreciated! Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 12, 2025Was very good experience everything got taken care of.Response from Sytner Mercedes-Benz of West LondonMar 12, 2025Hello Olia, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 10, 2025Superb.Response from Sytner Mercedes-Benz of West LondonMar 11, 2025Dear Bilal, Thank you for sharing your fantastic 5* rating for the team here at Mercedes-Benz of West London, I’m so pleased to learn that you enjoyed your experience with us. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 5, 2025It was great experienceResponse from Sytner Mercedes-Benz of West LondonMar 6, 2025Hello Nasira, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Mar 4, 2025Great experience overall! Samuel Suarez went above and beyond to make it a smooth process.
Overall 10/10 service!Response from Sytner Mercedes-Benz of West LondonMar 4, 2025Dear Narjiss, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of West London. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angela Blacklaw, Divisional Head of Customer Services. - Rating 5.0Feb 28, 2025Miss MARJAN is a very helpful and hard work person , she is patient and polite. Thanks a lot for everything.Response from Sytner Mercedes-Benz of West LondonFeb 28, 2025Hello Somayyeh, Thank you for submitting your fantastic 5* rating and review for Marjan and the team here at Mercedes-Benz of West London, we are delighted both our vehicles and colleagues have left a positive impression! We appreciate your support and look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 27, 2025Happy with the experience and the help from AlexResponse from Sytner Mercedes-Benz of West LondonFeb 27, 2025Hello Tonine Thank you for sharing your fabulous 5* rating and review for Alex and the team here at Mercedes-Benz of West London. Your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 22, 2025I had Shehzad Siddiqui at Mercedes, and he was amazing. Very helpful in getting me exactly what I wanted for my car.
He kept me regularly updated on the vehicle and gave me a beautiful experience when collecting it.
He helped me get registered with the Mercedes app and set up everything ready to go.
Loved having him as my sales assistant. And would definitely return just for him!
Many thanks to Shehzad at Mercedes! :)Response from Sytner Mercedes-Benz of West LondonFeb 24, 2025Dear Aisha, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Shehzad is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Service. - Rating 5.0Feb 21, 2025Kash riaz was very helpful with any queries I had whilst waiting for my order and before I ordered his customer service was excellent he really turned the experience round for meResponse from Sytner Mercedes-Benz of West LondonFeb 24, 2025Dear Jordell, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by
many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Service.