Motability Scheme at Sytner Mercedes-Benz of West London

Motability Scheme at Sytner Mercedes-Benz of West London

4.6
Rating 4.6
(70 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
Great West Road
Brentford TW8 9AH
GB
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Phone Number
Call Sytner Mercedes-Benz of West London on 020 3993 9775
020 3993 9775
020 3993 9775
Website

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Email

Mercedes-benz.westlondon@sytner.co.uk

Reviews

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Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Kashif Riaz
  • Raj Virdee
  • Catalina Pascaru
  • Bella-May Linskey
  • Samuel Suarez Medina
  • Shehzad Siddiqui
  • Driton Sadiku
  • Marjan Yari
  • Vee Verma
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Philip Maria
  • Aneesa Moghal
  • Tanvir Miah
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of West London

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of West London can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of West London on 02039939775 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of West London

  • Rating 4.0
    Communication could have been better
    Response from Sytner Mercedes-Benz of West London
    Hello Ella, Thank you for sharing your review. We appreciate all feedback as it helps us to continually improve the level of service we provide for our valued customers. We will take you comments on board and will work hard to enhance our communication skills going forward. Best wishes for the holiday season. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Such an easy, kind experience.
    Response from Sytner Mercedes-Benz of West London
    Dear Saira, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Exceptional Experience at the Dealership. I want to commend the outstanding service provided to me by Driton.
    During my visit, Driton went above and beyond to make me feel special and valued as a customer. His attention to detail and personalized approach truly made me feel like a VIP. I cannot find the words to adequately express how well-received I was and how wonderful it was to be treated with such care and consideration. From the moment I stepped into the dealership, it felt as though I was not just purchasing a vehicle, but rather collecting a special gift. Driton's professionalism, knowledge, and genuine warmth made the entire experience truly memorable. I want to highlight what a fantastic job Driton is doing in representing your dealership. Thank you once again for providing a truly amazing experience, and please extend my heartfelt thanks to Driton for his exceptional service.
    Response from Sytner Mercedes-Benz of West London
    Dear Ester, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of West London. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Driton is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Top
    Very Good
    Response from Sytner Mercedes-Benz of West London
    Dear Mohamed, Thank you for your wonderful feedback concerning your experience with Mercedes-Benz of West London. We hope you will enjoy many more years of excellent service from your vehicle as well as from our organisation. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Marjan was brilliant, friendly and so cheerful. What a great and knowledgeable advisor . I urge you to give her a pay rise or make her head of customer relations asap.

    She has a warm and friendly energy about her. Wish Marjan all the success in the future with or without Mercedes she will be a great person. I

    Thanks

    Response from Sytner Mercedes-Benz of West London
    Dear Ismail, Thank you very much for your amazing comments. We are so glad to hear of the fantastic level of service provided by Marjan at our Mercedes-Benz of West London dealership, she will be ecstatic with the feedback and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Kash was absolutely exceptional he’s ia efficient, kind, considerate, professional and a total credit to Mercedes
    Response from Sytner Mercedes-Benz of West London
    Dear Sandra, Thank you for your lovely feedback, Kashif will be thrilled to read your lovely comments. We pride ourselves on providing exceptional service and we are proud to employ really experienced and professional colleagues, who are passionate about the Mercedes Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you. Kind regards, Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Great experience, very helpful and smooth process.
    Response from Sytner Mercedes-Benz of West London
    Dear Kanjana, Thank you for taking the time to provide us with this brilliant rating for our Mercedes-Benz of West London dealership. We very much look forward to welcoming you back in the future. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Excellent costumer service provided by Driton.
    Constant contact made me feel a valued costumer. Great Brand representative. I highly recommend.
    Response from Sytner Mercedes-Benz of West London
    Hello Ester, Thank you for sharing your lovely feedback for Mercedes-Benz of West London and for Driton in particular. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you so well. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very easy and quick
    Response from Sytner Mercedes-Benz of West London
    Hello Sarah, Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Marjan was extremely helpful and accommodating during the whole process. Amazing handover experience.
    Response from Sytner Mercedes-Benz of West London
    Dear Comfort, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Marjan at our Mercedes-Benz of West London dealership, she will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a wonderful review. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    The service I experienced was great . The people who dealt with me on the the day were very professional and had the car ready in good time . The lady who booked me in was great and very helpful. Thank you .
    Response from Sytner Mercedes-Benz of West London
    Dear Susan, thank you for your wonderful feedback concerning your experience with Mercedes-Benz of West London. We hope you will enjoy many more years of excellent service from your vehicle as well as from our organisation. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 1.0
    I have taken the vehicle to Mercedes for 3 services, each costs several hundreds of pounds for Motability.

    However, never have Mercedes topped up the vehicle fluids, cleaned the car nor anything near those “nice touches” been carried out at service intervals.

    Only done the bare minimum, which is check over a good as new car and provide a thumbs up that after 20,000 miles, regularly serviced and maintained, car is still good to drive for hundreds of pounds. Utter waste of money, when non-main dealer garages go the extra mile for these types of services
    Response from Sytner Mercedes-Benz of West London
    Dear Milad, I am sorry to read of your experiences with Mercedes-Benz of West London and would like to take the time on behalf of the branch to personally apologise for the level of service that you have received. This is not the standard that we aim to deliver and I am saddened to hear that we have fallen short on this occasion. So that we may assist you further please send your contact details as well as your vehicles registration to our Customer Service Manager, Warren Cochrane at warrencochrane@sytner.co.uk in order for us to liaise with the relevant management
    at the site and resolve this matter as soon as possible. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Excellent service.
    Response from Sytner Mercedes-Benz of West London
    Hello Saeed, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 3.0
    Friendly but limited to what one can have on notability.
    Response from Sytner Mercedes-Benz of West London
    Dear Trevor, thank you very much for your comments. If you wish to receive more information on Motability please be so kind to contact our Head of Sales, Clive Carroll, at clivecarroll@sytner.co.uk who will be more than happy to explain all the benefits of what Motability can offer. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Wonderful! I’d highly recommend Mercedes and in particular Driton Sadiku as a Motability specialist who who took care to ensure everything went smoothly; I even got my car almost a month earlier than expected. The car is truly amazing. Looks fantastic, exceptionally comfortable and a pleasure to drive.
    Response from Sytner Mercedes-Benz of West London
    Hello Melinda, Thank you for sharing such super feedback. I am so pleased to learn that Driton has provided you with exceptional service. He truly embodies the values of the Mercedes-Benz brand and I am proud and fortunate to have him on our team. Your positive comments will mean a great deal to Driton on a personal level, and I look forward to sharing your review with him shortly. Thank you for choosing Mercedes-Benz of West London, we look forward to serving you again in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very pleasant
    Response from Sytner Mercedes-Benz of West London
    Hi Samina, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of West London, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very helpful and gave you his time explaining everything 🙌🏻
    Response from Sytner Mercedes-Benz of West London
    Dear Evon, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of West London. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Bella was👌🏼
    fab from beginning to the end🌈🌈🌈
    great customer
    service⭐️⭐️⭐️⭐️⭐️
    lovely lady🫶🏻🌈🌈🌈
    Response from Sytner Mercedes-Benz of West London
    Hell Royel, Thank you for sharing such fabulous feedback about Bella. She is super focused on delivering outstanding levels of customer service and it's incredibly important to her that everyone leaves us feeling exactly as you have. She is certainly an asset to our business with her knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to her on a personal level. We value your support and look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very good
    Response from Sytner Mercedes-Benz of West London
    Dear Diana, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of West London, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind Regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Samual was a great help in the Brentford branch.
    Response from Sytner Mercedes-Benz of West London
    Hello Asha, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of West London. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager

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