Motability Scheme at Sytner Smart Uk West London

Motability Scheme at Sytner Smart Uk West London

1.0
Rating 1.0
(1 reviews)
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00

Contact information

Address
Great West Road
Brentford TW8 9AH
GB
Phone Number
Call Sytner Smart Uk West London on 020 8560 2151
Reviews
Visit dealer website

Showroom details
08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 08:00 - 19:00 09:00 - 17:00 11:00 - 17:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 19:00
Tuesday08:00 - 19:00
Wednesday08:00 - 19:00
Thursday08:00 - 19:00
Friday08:00 - 19:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Bella-May Linskey
  • Driton Sadiku
  • Marjan Yari
  • Alexander Bradbury-Hall
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Aneesa Moghal
  • Tanvir Miah
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Smart Uk West London

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Smart Uk West London

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Sytner Smart Uk West London can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Sytner Smart Uk West London on 02085602151 to make an appointment with our Motability Scheme specialist.

Reviews at Sytner Smart Uk West London

  • Rating 1.0
    My appointment was not on the system. The sales person did not know how to do the application. Had to have motobility on the phone as they were telling me to come back another time after I made what was for me a difficult journey. We eventually got through the application. They were then unable to order the car and I had to call motobility again. I was there for 4 hours and so unwell afterwards. The salesperson was tossing her head showing frustration because she was having difficulty being her first time and had to keep going to her manager for assistance. I emailed the next day, no response. I telephoned to find out if they had figured out how to order the car and they had not. When I said that maybe it would be better to cancel and I go to another Mercedes showroom, I received a call saying that they had figured it out and the order had been made. I am not convinced but will follow-up should I not receive the automated confirmation. I was told that this is the first Smart car they had ordered. I did not like the chasing up needed by me and being felt that I was the problem due to the time it took as she missed a couple of sales. It was not my fault and I stated re appointment that it was for a Smart car on motobility. It was a very difficult process and extremely tiring. As mentioned, I do not feel confident that the order has been places as they could not give me a time frame. They also had difficulty knowing what to do on the system re requesting the adaptations. At times I was sitting for 20-30 mins not knowing what was happening. Training is required and may be a lot smoother, less frustrating for the salesperson, and a more pleasant experience for the person in need. I hope that they will learn from my experience. I was told that jad the order been for another Mercedes car there would not be an issue ordering the car. The problem was jot only with the car order but the motobility application and selecting the adaptation company. I had to suggest calling the closer one to the showroom and checking. She was apologising to the man from the adaptation company on the phone for the time it was taking. He prompted her to check if I could lift the charging lead and I had to go to a car to check. It was based on viewing this car at another showroom almost a year ago that I had prior knowledge of it, but had never lifted the lead. I was not shown the car or guided through its functions by a salesperson at this showroom

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