Motability Scheme at Lookers Volkswagen Battersea
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
98 York Road
Battersea
London SW11 3RD
GB
Phone Number
Call Lookers Volkswagen Battersea on 020 7924 5544
020 7924 5544
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Jordan Ratcliffe
- Waqar Qaudoos
- Javed Ali
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Mark Diamond
- Zainab Ahmed
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Battersea
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Battersea
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Battersea can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Battersea on 02079245544 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Battersea
- Rating 5.0Jul 24, 2024Very informative .... very pleasant and very helpful .... Had time for you .. made you feel goodResponse from Lookers Volkswagen BatterseaJul 24, 2024Thank you for the great review, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Jul 23, 2024Even though I did not have an appointment, I was seen relatively quickly and ordered a new vehicle in one trip.Response from Lookers Volkswagen BatterseaJul 23, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 1.0Jul 19, 2024Treated like an animal.Response from Lookers Volkswagen BatterseaJul 22, 2024We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.
- Rating 1.0Jul 18, 2024Terrible Experience start to finishResponse from Lookers Volkswagen BatterseaJul 19, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jul 9, 2024GreatResponse from Lookers Volkswagen BatterseaJul 10, 2024Thank you for your high star rating.
- Rating 5.0Jul 9, 2024During my MOT Mark was very polite and helpful in sorting out everything that needed to be done with my vehicle and not forgetting Jay who is also helpful and washed my car after my MOT was complete which I am eternally grateful for. I would also like to thank everybody at VW Lookers Battersea 👏👏👏Response from Lookers Volkswagen BatterseaJul 10, 2024Thank you so much for your kind words! We are so happy to hear that Mark and Jay was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Jun 24, 2024It was a wobble at first in trying to get an appointment but once I was able to, Waqar helped and made the whole process worthwhile and the front office staff was very helpful and supportive, she went above and beyond and it made the whole experience great.
Thank you Lookers Battersea👌🏽👌🏽👌🏽👍🏽👍🏽👏👏👏 - Rating 1.0Jun 17, 2024Worst experience ever and VW don’t deserve even 1 starResponse from Lookers Volkswagen BatterseaJul 26, 2024thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
- Rating 5.0Jun 13, 2024Javed was amazing from start to finish. He was able to get me a vehicle sooner than expected and get me on my way. He is very polite and has a great knowledge of the vehicles and their specs.
- Rating 1.0Jun 10, 2024Absolutely horrible experience regarding my mobility car. I had inexperienced members of staff offering services that where not available on the scheme, I was asked on more than two occasions to provide information I had already even, I would leave messages for a call back which was constantly ignored. I was previously assured my car would be completed between 9-12 months to only be told 7 months later it won’t be made until 2025. I had to settle for a car that a customer failed to collect. On the day of collection I was left for 40 minutes after my appointment time and was then ignored by the member of staff Waqar which he booked as he was attending to other customers. I only stayed with VW as the car suited my needs otherwise I would have left after the second Interaction. I have also been trying to contact the manager Lucy on her Mobile number which she has also failed to call me back. The mobility scheme is mot a priority to the Battersea brand and it’s quite upsettingResponse from Lookers Volkswagen BatterseaJun 13, 2024Hi Jasmin, To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Kind regards
- Rating 5.0Jun 5, 2024Javed,was very helpful and kind. He took the time to help me prior and during this visit and I left a very happy customer.
- Rating 1.0May 31, 2024The worst experience EVER.
I wouldn’t recommend VW to anyone and it’s bad enough I have to give 1 star just so I can write this!Response from Lookers Volkswagen BatterseaJul 26, 2024thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership - Rating 1.0May 30, 2024Disgraceful Experience and I wouldn’t recommend anyone to VWResponse from Lookers Volkswagen BatterseaJul 26, 2024thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
- Rating 5.0May 29, 2024Very good
- Rating 5.0May 16, 2024Always a good experienceResponse from Lookers Volkswagen BatterseaMay 16, 2024Hello David M.. Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services We are so happy to hear you had such a great experience.
- Rating 5.0May 2, 2024Javed Ali was very good ge engaged with us through out the processResponse from Lookers Volkswagen BatterseaMay 3, 2024Hi Malachi, Thank you for the great review and the feedback on Javed, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards
- Rating 4.0Apr 29, 2024Not too bad it was very helpful although we had to drive to a different location to actually pick up my new car. The dealer took us in his car and brought us back. The whole experience was exhausting but was also fulfilling as I left with a new car at the end, and now I can get around a lot easier thank you so much mobility, for helping meResponse from Lookers Volkswagen BatterseaApr 30, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 8, 2024Great experience, Javed made the process smooth and easy. Thanks Lookers Battersea. Happy customer here. 😊Response from Lookers Volkswagen BatterseaApr 9, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Apr 5, 2024Went in to drop off my car it's annual service, Staff was very welcoming, Great customer service and hospitality as per usual.Response from Lookers Volkswagen BatterseaApr 8, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Apr 3, 2024Javed was amazing, he was very helpful in squeezing me in for an appointment at last minute. He also gave me as much information as possible.Response from Lookers Volkswagen BatterseaApr 4, 2024Thank you for the great review and the feedback on Javed, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.