Motability Scheme at Lookers Volkswagen Battersea

4.6
Rating 4.6
(130 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30

Contact information

Address
98 York Road
Battersea
London SW11 3RD
GB
Phone Number
Call Lookers Volkswagen Battersea on 020 7924 5544
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Jordan Ratcliffe
  • Waqar Qaudoos
  • Javed Ali
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Mark Diamond
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Battersea

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Battersea

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Battersea can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Battersea on 02079245544 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Battersea

  • Rating 5.0
    Javed was amazing from start to finish. He was able to get me a vehicle sooner than expected and get me on my way. He is very polite and has a great knowledge of the vehicles and their specs.
  • Rating 1.0
    Absolutely horrible experience regarding my mobility car. I had inexperienced members of staff offering services that where not available on the scheme, I was asked on more than two occasions to provide information I had already even, I would leave messages for a call back which was constantly ignored. I was previously assured my car would be completed between 9-12 months to only be told 7 months later it won’t be made until 2025. I had to settle for a car that a customer failed to collect. On the day of collection I was left for 40 minutes after my appointment time and was then ignored by the member of staff Waqar which he booked as he was attending to other customers. I only stayed with VW as the car suited my needs otherwise I would have left after the second Interaction. I have also been trying to contact the manager Lucy on her Mobile number which she has also failed to call me back. The mobility scheme is mot a priority to the Battersea brand and it’s quite upsetting
    Response from Lookers Volkswagen Battersea
    Hi Jasmin, To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Kind regards
  • Rating 5.0
    Javed,was very helpful and kind. He took the time to help me prior and during this visit and I left a very happy customer.
  • Rating 1.0
    The worst experience EVER.
    I wouldn’t recommend VW to anyone and it’s bad enough I have to give 1 star just so I can write this!
  • Rating 1.0
    Disgraceful Experience and I wouldn’t recommend anyone to VW
  • Rating 5.0
    Very good
  • Rating 5.0
    Always a good experience
    Response from Lookers Volkswagen Battersea
    Hello David M.. Thank you for taking the time to leave us a review about your visit. We pride ourselves on our customer services We are so happy to hear you had such a great experience.
  • Rating 5.0
    Javed Ali was very good ge engaged with us through out the process
    Response from Lookers Volkswagen Battersea
    Hi Malachi, Thank you for the great review and the feedback on Javed, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards
  • Rating 4.0
    Not too bad it was very helpful although we had to drive to a different location to actually pick up my new car. The dealer took us in his car and brought us back. The whole experience was exhausting but was also fulfilling as I left with a new car at the end, and now I can get around a lot easier thank you so much mobility, for helping me
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Great experience, Javed made the process smooth and easy. Thanks Lookers Battersea. Happy customer here. 😊
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Went in to drop off my car it's annual service, Staff was very welcoming, Great customer service and hospitality as per usual.
    Response from Lookers Volkswagen Battersea
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Javed was amazing, he was very helpful in squeezing me in for an appointment at last minute. He also gave me as much information as possible.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review and the feedback on Javed, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    He explained ever in detail and was very polite. Offered me the correct chair to sit on. Good manners.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Javed was very accommodating I had a notability vehicle he made sure I was comfortable in it as that day I was in intense pain. Awesome experience and 10/10 customer service.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review and the feedback on Javed, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 2.0
    Not happy they did not take my right details and nearly 9 months past before everybody realised that my car wasn’t even ordered or application hadn’t been put in with yourself now I have to rate all over again For time to pass before I actually receive my vehicle not happy
    Response from Lookers Volkswagen Battersea
    To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you.
  • Rating 5.0
    Excellent service provided by Waqar great 100% appreciate your assistance with my new car
    Response from Lookers Volkswagen Battersea
    Thank you for the great review and the feedback on Waqar, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very friendly. Very good customer service
    Response from Lookers Volkswagen Battersea
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    The experience was exceptional. A real pleasure to deal with Lookers VW Battersea.
    Waqar and Maggie were beyond helpful.
    Response from Lookers Volkswagen Battersea
    Hello Dominic, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent service. Prompt and efficient xx
    Response from Lookers Volkswagen Battersea
    Thank you for the great review mia ! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. We pride ourselves on our customer services We are so happy to hear you had such a great experience.
  • Rating 5.0
    Very helpful friendly and supportive
    Response from Lookers Volkswagen Battersea
    Hello Theresa, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.

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