Motability Scheme at Lookers Volkswagen Battersea

4.5
Rating 4.5
(148 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30

Contact information

Address
98 York Road
Battersea
London SW11 3RD
GB
Phone Number
Call Lookers Volkswagen Battersea on 020 7924 5544
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Jordan Ratcliffe
  • Waqar Qaudoos
  • Javed Ali
  • Rehaana Shakespeare
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Mark Diamond
  • Zainab Ahmed
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Battersea

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Battersea

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Battersea can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Battersea on 02079245544 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Battersea

  • Rating 5.0
    I wait little longer but overall everything is fine I got my car and REY help me so much
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very cool thanks to the staff.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Try was fantastic made the ordering very easy
    Very friendly and very professional 5star rating and more
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Excellent customer service and was supported with my application. Very happy
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Rey Shakespeare was an amazing sale executive at looker Volkswagen Battersea, she made the experience comfortable and understanding.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Rey was so lovely and reassured me every step of the way. Unlike when I first applied in feb 24.
    Response from Lookers Volkswagen Battersea
    Thank you so much for your kind words! We are so happy to hear that Rey was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    They were very helpful and very professional and the young lady that served me had very good manners and very courtesy and attended to my attention and all my needs with experience. I’ll give us 10 out of 10.
    Response from Lookers Volkswagen Battersea
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks
  • Rating 5.0
    Excellent customer care
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very helpful. Thank you
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very prof. Made experience go smoothly.
    Response from Lookers Volkswagen Battersea
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Very informative .... very pleasant and very helpful .... Had time for you .. made you feel good
    Response from Lookers Volkswagen Battersea
    Thank you for the great review, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Even though I did not have an appointment, I was seen relatively quickly and ordered a new vehicle in one trip.
    Response from Lookers Volkswagen Battersea
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    Treated like an animal.
    Response from Lookers Volkswagen Battersea
    We appreciate your custom and always aim to provide our customers with a great service. We would love to hear more about your experience with Lookers. If there is something more, we could do to further improve the service we have provided to you, we would please ask that you provide more details, comments, suggestions to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk.
  • Rating 1.0
    Terrible Experience start to finish
    Response from Lookers Volkswagen Battersea
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great
    Response from Lookers Volkswagen Battersea
    Thank you for your high star rating.
  • Rating 5.0
    During my MOT Mark was very polite and helpful in sorting out everything that needed to be done with my vehicle and not forgetting Jay who is also helpful and washed my car after my MOT was complete which I am eternally grateful for. I would also like to thank everybody at VW Lookers Battersea 👏👏👏
    Response from Lookers Volkswagen Battersea
    Thank you so much for your kind words! We are so happy to hear that Mark and Jay was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    It was a wobble at first in trying to get an appointment but once I was able to, Waqar helped and made the whole process worthwhile and the front office staff was very helpful and supportive, she went above and beyond and it made the whole experience great.
    Thank you Lookers Battersea👌🏽👌🏽👌🏽👍🏽👍🏽👏👏👏
  • Rating 1.0
    Worst experience ever and VW don’t deserve even 1 star
    Response from Lookers Volkswagen Battersea
    thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
  • Rating 5.0
    Javed was amazing from start to finish. He was able to get me a vehicle sooner than expected and get me on my way. He is very polite and has a great knowledge of the vehicles and their specs.
  • Rating 1.0
    Absolutely horrible experience regarding my mobility car. I had inexperienced members of staff offering services that where not available on the scheme, I was asked on more than two occasions to provide information I had already even, I would leave messages for a call back which was constantly ignored. I was previously assured my car would be completed between 9-12 months to only be told 7 months later it won’t be made until 2025. I had to settle for a car that a customer failed to collect. On the day of collection I was left for 40 minutes after my appointment time and was then ignored by the member of staff Waqar which he booked as he was attending to other customers. I only stayed with VW as the car suited my needs otherwise I would have left after the second Interaction. I have also been trying to contact the manager Lucy on her Mobile number which she has also failed to call me back. The mobility scheme is mot a priority to the Battersea brand and it’s quite upsetting
    Response from Lookers Volkswagen Battersea
    Hi Jasmin, To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns and have the opportunity to make things right for you. Kind regards

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