Motability Scheme at Hedin BMW Woolwich

Motability Scheme at Hedin BMW Woolwich

4.9
Rating 4.9
(166 reviews)
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 14:00Closed Today
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Contact information

Address
Duke of Wellington Avenue
London SE18 6SR
GB
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Phone Number
Call Hedin BMW Woolwich on 020 8318 6868
020 8318 6868
020 8318 6868
Website

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Email

shelley.rowsell@stephenjames.co.uk

Feedback

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Reviews

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Showroom details
07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:00 - 14:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability Scheme specialists:

  • Lee Madden
  • Akieran Corridon
  • Peter Smith
  • Kacper Wlodkowski
  • Wesley Mcbarnett
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Paul Dawes
  • Niranchan Manoharan
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hedin BMW Woolwich

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Hedin BMW Woolwich

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Hedin BMW Woolwich can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Hedin BMW Woolwich on 02083186868 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Hedin BMW Woolwich

  • Rating 5.0
    IMRAN . Down at the Woolwich dealership was very good .
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us such a wonderful review! Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.

    If there’s anything else we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to serving you again in the future.

    Best regards,

    The Hedin BMW Woolwich Team
  • Rating 4.0
    He was friendly and informed of progress frequently
    Response from Hedin BMW Woolwich
    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our team friendly and appreciated the frequent updates on your progress. Your satisfaction is important to us, and we are always striving to provide the best service possible.

    If you have any further comments or suggestions on how we can improve your experience, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at Hedin BMW Woolwich
  • Rating 5.0
    Great service, wasn’t going to even get a BMW but both the X1 and X2 were amazing, only draw back was quite a long wait but it was worth it.
    Hedin are amazing, Wesley was very attentive, knowledgable and a great credit to them. Nothing was too much trouble even though I bombarded him with questions. He wasn’t fazed. Kept me updated all the time which allayed my fears all along. Thank you a great shame BMW taken off just to score meaningless points with the ignorant Labour voters 😳
    Once again very happy with my War pension car 🥰Thank you 💋
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a great experience at Hedin BMW Woolwich and that both the BMW X1 and X2 impressed you. We understand that the wait was longer than expected, and we appreciate your patience and understanding.

    Thank you once again for your support and for choosing the Motability Scheme at Hedin BMW Woolwich. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,

    The Hedin BMW Woolwich Team
  • Rating 5.0
    Great experience, great customer service
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us such a wonderful review! Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 5.0
    Kacper was amazing and everyone was very welcoming and kind, despite my mobility issues they were nice. However I was there nearly a whole day for something that was meant to take two hours. I was in a lot of pain waiting around . And just to mention this was not the dealers fault, this was because motability were slow to approve the service request, despite many attempts from the dealer to action. So a quicker response is needed from notability in these instances.
    Response from Hedin BMW Woolwich
    Thank you for taking the time to share your feedback with us. We are delighted to hear that our team made you feel welcome and were attentive to your needs. However, we sincerely apologize for the extended wait time you experienced during your visit. We understand how important it is for our customers to have a comfortable and efficient experience, and we regret any discomfort this may have caused you.

    Your feedback is invaluable to us, and we will use it to improve our services and ensure that future visits are more timely. If there is anything further we can do to assist you, please do not hesitate to reach out.

    Thank you once again for your kind words and for bringing this to our attention.

    Best regards,

    Hedin BMW Woolwich - Motability Scheme Team
  • Rating 5.0
    Imran was excellent and went above and beyond to help us.
    Response from Hedin BMW Woolwich
    Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to serving you again at Hedin BMW Woolwich.
  • Rating 5.0
    Great experience
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to share your experience with us at Hedin BMW Woolwich. We are thrilled to hear that you had a great experience and appreciate your perfect rating.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Hedin BMW Woolwich Team
  • Rating 5.0
    Professional and efficient
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us such a wonderful review. At Hedin BMW Woolwich, we strive to provide the best experience for our customers, and your feedback is a great testament to our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 5.0
    It was very easy and smooth. Great customer service
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to share your experience with us at Hedin BMW Woolwich. Your positive feedback is greatly appreciated and encourages our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 5.0
    Very good but hat to wait 2 1/2 hours for to get the ok from your self to ok the work. THANK YOU for your RESPONSE I HAVE NEVER HAD THIS Problem BEFORE THE MANGER IS VERY VERY HELPFULL 5 STAR
    Response from Hedin BMW Woolwich
    Thank you for taking the time to leave us a review and for your generous 5-star rating. We are delighted to hear that you had a positive experience overall. However, we apologize for the wait you experienced while getting the approval for the work. We understand how valuable your time is and are continuously working to improve our processes to ensure a more efficient service in the future.

    If you have any further feedback or need assistance, please don't hesitate to reach out. We appreciate your support and look forward to serving you again at Hedin BMW Woolwich.

    Best regards,
    The Motability Scheme Team at Hedin BMW Woolwich
  • Rating 5.0
    Great no problem cheers
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us a review! Your feedback is incredibly valuable, and we're delighted to know that everything went smoothly for you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 4.0
    Okay service, felt very rushed as they only had ‘an hour’ to deal with me before the next client and we had to go on a 5 min test drive. Didn’t feel like they ran me through the entire process but just wanted to get me out the way for the next client.
    Response from Hedin BMW Woolwich

    Thank you for taking the time to share your feedback with us. We appreciate your honest review and are sorry to hear that your experience felt rushed. At Hedin BMW Woolwich, we strive to provide each customer with the attention and service they deserve, and it seems we fell short during your visit.

    Your comments are invaluable to us, and we will use them to improve our service and ensure that future visits are more relaxed and thorough. If you have any further questions or need additional assistance, please feel free to reach out to us directly. We hope to have the opportunity to serve you better in the future.

    Thank you once again for your feedback.

    Best regards,

    Hedin BMW Woolwich Team
  • Rating 5.0
    Prompt service, polite staff - 10/10
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us a wonderful review! Your feedback is incredibly valuable to us, and we're delighted to know that we could meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Hedin BMW Woolwich.

    Best regards,

    Hedin BMW Woolwich - Motability Scheme Team
  • Rating 5.0
    Quick and excellent
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us such a wonderful review! Your feedback is incredibly important to us, and it motivates our team to continue delivering the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Hedin BMW Woolwich.

    Best regards,
    The Motability Scheme Team at Hedin BMW Woolwich
  • Rating 5.0
    Happy with the service
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us a wonderful review! We are thrilled to hear that you are happy with the service you received at Hedin BMW Woolwich. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 5.0
    I had a fantastic experience at Hedin BMW Woolwich. A special thanks to Matthew Peck, who went above and beyond to help us. He took the time to explain everything clearly, answered all our questions patiently, and ensured we had all the necessary information to make the best decision. His professionalism, knowledge, and friendly approach truly made the whole process smooth and enjoyable.
    I highly recommend this dealership, and especially Matthew, to anyone seeking a top-notch BMW experience. Thank you again!
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to share your wonderful experience at Hedin BMW Woolwich. We are thrilled to hear that Matthew Peck provided you with exceptional service and made your visit enjoyable.

    We truly appreciate your recommendation and are delighted that you found everything you needed to make the best decision. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service to all our customers.

    Thank you once again for your kind words. We look forward to welcoming you back in the future.

    Best regards,

    The Hedin BMW Woolwich Team
  • Rating 5.0
    Kacper was very helpful and kind and he was so considerate of my disability. He was informative about the car and super helpful .
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to share your positive experience with us at Hedin BMW Woolwich. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Hedin BMW Woolwich Team


  • Rating 5.0
    Wesley was very kind, knew his stuff. He was very helpful and patient answering all my questions so well.
    Nothing was too much trouble. Makes a nice coffee too. 👍
    Ordered my new car but have to wait till Jan.
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave such a wonderful review!

    We appreciate your patience as you wait for your new car and are confident it will be worth the wait. If you have any further questions or need assistance in the meantime, please don't hesitate to reach out. We look forward to seeing you again soon.

    Best regards,
    The Hedin BMW Woolwich Team
  • Rating 5.0
    Staff was very helpful and polite
    Response from Hedin BMW Woolwich
    Thank you so much for taking the time to leave us such a wonderful review! If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Stephen James BMW Woolwich in the future.

    Best regards,
    The Motability Scheme Team at Stephen James BMW Woolwich
  • Rating 5.0
    Great service friendly knowledgeable staff
    Response from Hedin BMW Woolwich


    Thank you so much for taking the time to leave us such a wonderful review! If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stephen James BMW Woolwich Team

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