Motability Scheme at RRG Renault Orpington

4.8
Rating 4.8
(77 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 10:00 - 16:00

Contact information

Address
1 Crofton Road
Orpington BR6 8AB
GB
Phone Number
Call RRG Renault Orpington on 01689 473500
Email
Reviews
Visit dealer website

Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Timothy Eldridge
  • Paul Parkinson
  • Luke Ganney
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Angelo Costantino
  • Michael Crispe
We recommend calling and booking an appointment before visiting.
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Accessibility features at RRG Renault Orpington

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to RRG Renault Orpington

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

RRG Renault Orpington can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact RRG Renault Orpington on 01689473500 to make an appointment with our Motability specialist.

Reviews at RRG Renault Orpington

  • Rating 5.0
    First class
    Response from RRG Renault Orpington
    Hi Alan, thank you for taking the time to rate our Orpington dealership five-stars, and the kind comment on the first class service you received from the team! Kind regards, Adam.
  • Rating 5.0
    Very pleased is was kept updated with how long it would take.
    Response from RRG Renault Orpington
    Hi Gary, we're glad to hear that you were pleased with the updates on the progress of your service at our Orpington dealership. Keeping our customers informed and updated is a priority for us. If you have any further comments or need assistance in the future, please feel free to reach out. Kind regards, Adam.
  • Rating 5.0
    Efficient helpful kept me up to date with timescales , will consider using again
    Response from RRG Renault Orpington
    Thank you Ben for taking the time to leave us this great 5 star review! Kind regards, Jo
  • Rating 5.0
    Great customer service as usual, kept informed all the way through and car was returned clean and fresh at specified time
    Response from RRG Renault Orpington
    Hi Joanne, that's wonderful to hear! If you have any more feedback or if there's anything else you'd like assistance with, feel free to let us know. Have a great day! Kind regards, Adam.
  • Rating 5.0
    Very pleased with the service that we received all questions were answered by the sale man Tim
    Response from RRG Renault Orpington
    Hi Gary, we're pleased to hear that you received great service at our Orpington dealership, and that Tim was able to answer all your questions. If you have any more feedback to share or if there's anything else we can assist you with, feel free to let us know. We're here to help! Kind regards, Adam.
  • Rating 5.0
    Great
    Response from RRG Renault Orpington
    Hi Roumen, thank you for taking the time to rate our Orpington dealership five-stars, and the kind comment on the great service you received from the team! Many thanks, Adam.
  • Rating 5.0
    Great help and advise from Motability section and help to choose the right car.
    Response from RRG Renault Orpington
    Hello Nader, we're glad to hear that you received great help and advice from the team at our Orpington dealership, and that they assisted you in choosing the right car. If you have any more feedback or if there's anything else we can assist you with, please feel free to let us know. Kind regards, Adam.
  • Rating 5.0
    Very professional Dealer and friendly staff.
    Response from RRG Renault Orpington
    Hi Julia, thank you for the positive feedback! We're glad to hear that you had a very professional experience with our Orpington dealership and found the team to be friendly. If there's anything else we can assist you with or if you have more feedback to share, please feel free to let us know. We appreciate your five-star rating! Kind regards, Adam.
  • Rating 5.0
    Close attention to my needs ny Luke
    Response from RRG Renault Orpington
    Hi Peter, it's great to hear that Luke paid close attention to your needs during your visit to our Orpington dealership! If there's anything more we can do for you or if you have additional feedback to share, please feel free to let us know. Have a great day! Kind regards, Adam.
  • Rating 5.0
    Great customer service from Tim Eldridge as usual!! We have had many cars from Renault and have always dealt with Tim can’t speak highly enough 😊
    Response from RRG Renault Orpington
    Hello Lisa, we're thrilled to hear that you consistently receive great customer service from Tim at our Orpington dealership. Your loyalty and positive feedback mean a lot to us, and we appreciate your five-star rating too! If there's anything else we can do for you, please don't hesitate to reach out. Kind regards, Adam.
  • Rating 5.0
    Very Good ....very polite and helpful
    Regards
    Mitzi Wiseman
    Response from RRG Renault Orpington
    Hi Mitzi Thank you for the great review and the feedback we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards Kelly
  • Rating 5.0
    Excellent customer service. Extremely helpful, friendly and knowledgeable about the vehicles. Made the process so easy. Would definitely recommend to family and friends.
    Response from RRG Renault Orpington
    Hi Julie, thank you for sharing your positive five-star experience with the excellent customer service you received at our Orpington dealership! It's great to hear that the team were helpful, friendly, and knowledgeable, making the process easy for you. If you ever have more feedback or if there's anything else you'd like to share, please don't hesitate to do so. Kind regards, Adam.
  • Rating 2.0
    Was booked in for while you wait mot at 10am, got to the garage 20mins early, was told maximum 2hrs be done by 12, I went to the local cafe to wait at 1pm I called to see what was happening to be told that it was just finished, 3hrs for a mot definitely won't be waiting around again! They did change a break light bulb but surely a mot shouldn't take 3hrs, was offered to have the van washed but didn't want to wait any longer,
    Response from RRG Renault Orpington
    Hello Robby, thank you for taking the time to rate and share your experience with our Orpington dealership. We're sorry to hear about the issues regarding the extended waiting time for your MOT, as we understand the importance of getting back on the road as soon as possible. We'd love to look and see if we can improve your experience with us. Please reach out to us directly with your contact details to reviews@renaultretail.co.uk, and we can have a member of the team get in touch with you. Kind regards, Adam.
  • Rating 5.0
    Great
    Response from RRG Renault Orpington
    Hello Mitzi, thank you for taking the time to rate our Orpington dealership five-stars, and the kind comment on the great service you received from the team! Kind regards, Adam.
  • Rating 5.0
    Polite, knowledgeable, respectful and helpful. Tea and coffee was served but no biscuits unfortunately 😂🤣. Overall a great service by all
    Response from RRG Renault Orpington
    Hi Stephen, we appreciate your kind words and your sense of humour! It's wonderful to hear that our team at Orpington provided a polite, knowledgeable, and helpful service during your visit. We'll make a note about the biscuits – perhaps they'll be included in the future! If you have any further questions or need assistance in the future, please feel free to reach out. Kind regards, Adam.
  • Rating 5.0
    Excellent service from start to finish
    Response from RRG Renault Orpington
    Hello Marie, we're thrilled to hear about your excellent five-star experience from start to finish at our Orpington dealership! Providing great service is our priority, and we're delighted that we could meet your expectations. If you ever need further assistance or have more to share about your experience, please feel free to reach out. Kind regards, Adam.
  • Rating 5.0
    Brilliant friendly. Very satisfied
    Response from RRG Renault Orpington
    Hello Debra, we're thrilled to hear that you had a brilliant and friendly experience with us at our Orpington dealership! Customer satisfaction is our top priority, and we're here to assist you whenever you need. If you have any more feedback or if there's anything else we can help you with in the future, please don't hesitate to let us know. Kind regards, Adam.
  • Rating 5.0
    David was brilliant from start to finish. Thank you so much for your excellent customer service xx
    Response from RRG Renault Orpington
    Hi Joanna, you're very welcome! It's fantastic to hear that David at our Orpington dealership provided you with excellent customer service throughout your experience. If you ever need any further assistance or have more questions in the future, feel free to reach out. Kind regards, Adam.
  • Rating 5.0
    Easy to book in, collection driver kept me informed on time of arrival. Service manager rang to say job finished and approximate time of delivery back…..perfect experience..thank you.
    Response from RRG Renault Orpington
    Hi Daniel, we're thrilled to hear that you had a perfect experience with the booking process, collection, and communication regarding your vehicle service at our Orpington dealership! Making the process easy and keeping customers informed is what we aim for, and we're pleased that your expectations were met. If you ever have more automotive needs or questions in the future, please don't hesitate to reach out. Kind regards, Adam.
  • Rating 4.0
    The young man that dealt with us was very good
    Response from RRG Renault Orpington
    Hi Jeffrey, it's great to hear that you had a positive experience with the young man who assisted you at our Orpington dealership! Providing good service is important, and we appreciate your feedback. If you have any specific details or would like to share more about your experience or if you have any questions, please feel free to let us know. Kind regards, Adam.

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