Motability Scheme at Harold Wood Audi

Motability Scheme at Harold Wood Audi

4.8
Rating 4.8
(158 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
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Welcome to Group 1 Audi Harold Wood

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Group 1 Audi Harold Wood can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Group 1 Audi Harold Wood on 01708349111 to make an appointment with our Motability specialist.

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Contact information

Address
A12 Colchester Road
Harold Wood
Romford RM3 0YD
GB
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Phone Number
Call Group 1 Audi Harold Wood on 01708 349111
01708 349111
01708 349111
Website

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Email

AudiHaroldWoodSales@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Hussain El-Hadi
  • James Hyde
  • Mario Anaxagorou
  • Vijay Pattwal
  • Kazim Kalkan
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Abigail Hart
  • Yusuf Bhamjee
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Audi Harold Wood

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Audi Harold Wood

  • Rating 2.0
    Noted something needed looking at and don’t bother. It would have taken 5 minutes and there excuse was “we are understaffed”.

    Audi never told me the boot needed to be cleaned out and never inspected the boot articles. Poor show.
    Response from Group 1 Audi Harold Wood
    Dear Clive,

    Thank you for taking the time to leave your feedback. I’m really sorry to hear about your recent experience and that we weren’t able to assist with the issue you highlighted. This isn’t the level of service we aim to provide, and I apologise for the inconvenience caused.

    While staffing challenges can sometimes impact what we’re able to do on the spot, it should never feel like an excuse and I’m sorry this was your impression. We also appreciate your comments regarding the boot inspection and the lack of communication around clearing it, and we’ll make sure this is addressed with the team.

    If you’re willing, we’d really appreciate the opportunity to put this right. Please feel free to contact us directly at tellusmore@group1auto.co.uk so we can look into this further and assist you properly.

    Thank you again for your feedback.
    Kind regards,

    Harold Wood Audi - Motability Scheme Team
  • Rating 5.0
    Good customer service
    Response from Group 1 Audi Harold Wood
    Hello Omokorede,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our customer service at Harold Wood Audi. Providing excellent service is our top priority, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Motability Scheme Team at Harold Wood Audi
  • Rating 5.0
    Really good experience the Audi team were very helpful
    Response from Group 1 Audi Harold Wood
    Hello Monghiben,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a really good experience and found our Audi team to be very helpful. Your feedback is incredibly valuable to us, and we're delighted to know that we could meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Harold Wood Audi.

    Kind Regards,

    Harold Wood Audi Team
  • Rating 5.0
    Vijay was extremely professional, helpful and explained everything really clearly. He kept me updated with updates and I received a call after collection to check everything was ok.
    Outstanding service, thank you
    Response from Group 1 Audi Harold Wood
    Dear Georgia,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Vijay and the outstanding service you received. It's great to know that Vijay's professionalism and clear communication made your experience smooth and satisfactory.

    We truly appreciate your kind words and your perfect rating. Your feedback motivates us to continue delivering exceptional service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing Harold Wood Audi and the Motability Scheme. We look forward to serving you again.

    Warm regards,

    Harold Wood Audi Team
  • Rating 5.0
    Very polite and halpful.
    Response from Group 1 Audi Harold Wood
    Dear Usman,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team to be very polite and helpful. Providing excellent service is our top priority, and your feedback is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Harold Wood Audi.

    Best regards,

    Harold Wood Audi Team
  • Rating 5.0
    Welcoming, polite, good services
    Response from Group 1 Audi Harold Wood
    Dear Funmilayo,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team welcoming and polite, and that you were pleased with the services we provided. Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best possible experience for all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Harold Wood Audi.

    Warm regards,

    Harold Wood Audi - Motability Scheme Team
  • Rating 5.0
    I had my motability service at Harold wood Audi my experience with them very smooth!
    Response from Group 1 Audi Harold Wood
    Dear Azman,

    Thank you so much for taking the time to share your experience with us at Harold Wood Audi. We are thrilled to hear that your Motability service went smoothly and that you had a positive experience. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind Regards
    The Harold Wood Audi Team
  • Rating 5.0
    Excellent customer service from the audi team.
    Great initiative to let me test drive the new audi S6 avant,great car.
    Thank you.
    Response from Group 1 Audi Harold Wood
    Dear Samrah,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you had an excellent experience with our team at Harold Wood Audi. It’s wonderful to know that you enjoyed test driving the new Audi S6 Avant. We strive to provide our customers with the best service and experiences, and your kind words are truly appreciated.

    If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    The Harold Wood Audi Team
  • Rating 5.0
    Hi there
    Everything was great
    Response from Group 1 Audi Harold Wood
    Hi Melissa,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with us at Harold Wood Audi. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Harold Wood Audi Team
  • Rating 5.0
    Very polite, attentive. Amazing customer service
    Response from Group 1 Audi Harold Wood
    Dear Ashya,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our customer service to be polite and attentive. Providing amazing service is something we strive for every day, and your feedback is incredibly encouraging.

    If there is anything else we can do for you, please don't hesitate to let us know. We look forward to welcoming you back to Harold Wood Audi in the future.

    Best regards,

    Harold Wood Audi - Motability Scheme Team
  • Rating 5.0
    Very helpful staff , kept us informed
    Response from Group 1 Audi Harold Wood
    Hello Abbie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that our staff were able to assist you effectively and keep you informed throughout your experience with us. Your feedback is incredibly valuable and motivates us to continue providing excellent service to all our customers.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Harold Wood Audi.

    Best regards,
    Harold Wood Audi Team
  • Rating 1.0
    Not. Great !!
    Response from Group 1 Audi Harold Wood
    Hello Gerard,

    Thank you for taking the time to share your feedback with us. We are truly sorry to hear that your experience did not meet your expectations. At Harold Wood Audi, we strive to provide excellent service to all our customers, and it seems we have fallen short in your case.

    We would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to us directly at your convenience.

    Thank you once again for your feedback, and we hope to hear from you soon.

    Best regards,
    Harold Wood Audi - Motability Scheme Team
  • Rating 5.0
    Very good
    Response from Group 1 Audi Harold Wood
    Dear Tasleem,

    Thank you so much for your wonderful review and for giving us a perfect 5 star rating! We are thrilled to hear that you had a very good experience with us at Harold Wood Audi. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Harold Wood Audi Team
  • Rating 5.0
    Very good nice man
    Response from Group 1 Audi Harold Wood
    Hello Paul,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Harold Wood Audi. Our team is dedicated to providing excellent service, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Harold Wood Audi
  • Rating 5.0
    Very happy great service
    Response from Group 1 Audi Harold Wood
    Hello Raja,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very happy with the service you received at Harold Wood Audi. Our team is dedicated to providing excellent service, and it’s always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Harold Wood Audi Team
  • Rating 1.0
    Th
    Response from Group 1 Audi Harold Wood
    Dear Zainab A.,

    Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience and that it did not meet your expectations. At Harold Wood Audi, we strive to provide excellent service to all our customers, and it seems we have fallen short in this instance.

    We would appreciate the opportunity to learn more about your experience and address any specific concerns you may have. Please feel free to reach out to us directly so we can work towards a resolution.

    Kind regards,
    Harold Wood Audi Motability Scheme Team
  • Rating 5.0
    Very very nice indeed.
    Prompt, service arranged well and car cleaned really good.
    Response from Group 1 Audi Harold Wood
    Dear Nasreen,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with our service at Harold Wood Audi. It's great to know that you found the service prompt and well-arranged, and that you were pleased with the cleanliness of your car. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. We look forward to welcoming you back in the future.

    Best regards,
    The Harold Wood Audi Team
  • Rating 5.0
    Very Happy. Thank you.
    Response from Group 1 Audi Harold Wood
    Hello Amelia,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very happy with your experience at Harold Wood Audi. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The Harold Wood Audi Team
  • Rating 5.0
    Great friendly service!
    Response from Group 1 Audi Harold Wood
    Hello Herbie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our friendly service at Harold Wood Audi. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Harold Wood Audi Team
  • Rating 5.0
    Absolutely amazing Bradley was outstanding
    Response from Group 1 Audi Harold Wood
    Dear Yvette,

    Thank you so much for your wonderful review! We are thrilled to hear that you had an amazing experience with us at Harold Wood Audi. Bradley will be delighted to know that his efforts made such a positive impact on your visit. We strive to provide outstanding service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back soon!

    Best regards,
    The Harold Wood Audi Team

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