Motability Scheme at Group 1 Volkswagen Romford
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Colchester Road
Harold Wood
Romford RM3 0GU
GB
Phone Number
Call Group 1 Volkswagen Romford on 01708 597425
01708 597425
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Sarah-Jane Holland
- Stuart Horton
- Umberto Medaglia
- Alan Keightley
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 12:30 |
| Sunday | Closed |
Motability service specialists:
- John Lowe
- Chris Penfield
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Volkswagen Romford
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Group 1 Volkswagen Romford
Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.
Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:
- Understanding your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- In-depth handover experience
- Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
Reviews at Group 1 Volkswagen Romford
- Rating 5.0Dec 23, 2025Alan was fantastic, very helpful and polite. He made the process very simple and efficient.
His customer service, plus his knowledge on the vehicles really went a long way. I would highly recommend. - Rating 5.0Dec 23, 2025Can not fault Stuart at Volkeswagon, Romford. 5 * customer service. Kept in touch throughout the process which was smooth and stress free. Very happy with the service
- Rating 5.0Dec 22, 2025The adviser was very knowledgeable and helpful and made it easy to order the car and kept us informedResponse from Group 1 Volkswagen RomfordDec 22, 2025Dear Terence,
Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Romford. We are thrilled to hear that our adviser was able to assist you effectively and make the process of ordering your car smooth and informative. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Kind Regards,
Group 1 Volkswagen Romford - Rating 5.0Dec 22, 2025Very happy with the car!Response from Group 1 Volkswagen RomfordDec 22, 2025Hello Sumaiya,
Thank you so much for taking the time to share your feedback with us! We're thrilled to hear that you're very happy with your car. It's always our goal to ensure our customers have a positive experience, and your satisfaction means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. Enjoy your new car!
Kind Regards
The Group 1 Volkswagen Romford Team - Rating 5.0Dec 19, 2025Sarah was very helpful ! Answered all questions we hadResponse from Group 1 Volkswagen RomfordDec 19, 2025Hello Alfie,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Sarah was able to assist you effectively and answer all your questions. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience at Group 1 Volkswagen Romford. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Dec 16, 2025Excellent service from Sarah-Jane from start to finish.Response from Group 1 Volkswagen RomfordDec 17, 2025Hello Hugh,
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you received excellent service from Sarah-Jane throughout your experience. Providing top-notch service is our priority, and it's wonderful to know that we met your expectations.
Your positive review and 5-star rating are greatly appreciated, and we will be sure to pass along your kind words to Sarah-Jane. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for choosing Group 1 Volkswagen Romford and the Motability Scheme. We look forward to serving you again.
Kind Regards,
Group 1 Volkswagen Romford Team - Rating 5.0Dec 15, 2025Very goodResponse from Group 1 Volkswagen RomfordDec 16, 2025Hello Faheema,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Dec 12, 2025She was so understanding , kind and
Patient. She explained everything I needed to know
Amazing customer serviceResponse from Group 1 Volkswagen RomfordDec 12, 2025Dear Jennifer,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Group 1 Volkswagen Romford. Our team strives to provide exceptional customer service, and it is truly rewarding to know that you found our staff understanding, kind, and patient. Your kind words and perfect rating mean a lot to us and motivate us to continue delivering the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Warm regards,
Group 1 Volkswagen Romford - Rating 5.0Dec 12, 2025Sarah Jane was absolutely brilliant and was very professional work for my new mobility car also VW ID3 is beautiful to driveResponse from Group 1 Volkswagen RomfordDec 12, 2025Dear Dean,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with Sarah and that you are enjoying your new VW ID3. It's fantastic to know that the car is meeting your expectations and that Sarah provided you with professional and brilliant service.
Your satisfaction is our top priority, and your kind words motivate us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your review and for choosing the Motability Scheme at Group 1 Volkswagen Romford.
Best regards,
Group 1 Volkswagen Romford - Rating 3.0Dec 8, 2025For me, it was more about the car as I love the durability of the brand but I have to say, this is my second time dealing with Volkswagen and they are far too unenthusiastic about selling their cars.Response from Group 1 Volkswagen RomfordDec 8, 2025Dear Sumaiya,
Thank you for taking the time to share your feedback with us. We truly appreciate your loyalty to the Volkswagen brand and your interest in our vehicles. We are sorry to hear that your recent experience did not meet your expectations in terms of enthusiasm and service. Your insights are invaluable to us, and we will certainly use them to improve our customer interactions. If there is anything specific you would like to discuss or if there is any way we can assist you further, please feel free to reach out. We hope to have the opportunity to serve you better in the future.
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Nov 28, 2025Brilliant workResponse from Group 1 Volkswagen RomfordDec 1, 2025Hello Gerard,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Group 1 Volkswagen Romford Team - Rating 5.0Nov 28, 2025BrillantResponse from Group 1 Volkswagen RomfordDec 1, 2025Hello Gerard,
Thank you so much for your wonderful review! We're thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Nov 26, 2025Good service 👍Response from Group 1 Volkswagen RomfordNov 26, 2025Hello Vania,
Thank you so much for taking the time to leave us a review! We are thrilled to hear that you had a positive experience with our service at Group 1 Volkswagen Romford. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Nov 19, 2025So helpful, very kind, overall lovely people.Response from Group 1 Volkswagen RomfordNov 20, 2025Dear Vivien,
Thank you so much for your wonderful review! We are thrilled to hear that you found our team helpful, kind, and lovely. Providing excellent service is our top priority, and your feedback truly means a lot to us. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Volkswagen Romford.
Warm regards,
Motability Scheme Team
Group 1 Volkswagen Romford - Rating 5.0Oct 29, 2025Everything is fast and reliable. great guys! Thank you!Response from Group 1 Volkswagen RomfordOct 29, 2025Hello Diana,
Thank you so much for your wonderful review! We're thrilled to hear that you found our service fast and reliable. Our team at Group 1 Volkswagen Romford takes great pride in providing excellent service, and your kind words mean a lot to us. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to seeing you again!
Kind regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Oct 24, 2025BrilliantResponse from Group 1 Volkswagen RomfordOct 24, 2025Hello Yasmin,
Thank you so much for your wonderful review! We are thrilled to hear that you had a brilliant experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 4.0Oct 13, 2025.Response from Group 1 Volkswagen RomfordOct 13, 2025Dear Sarat,
Thank you for taking the time to leave us a review. We are pleased to hear that you had a positive experience with us at Group 1 Volkswagen Romford. Your feedback is invaluable as it helps us continue to improve our services and ensure that we meet the needs of our customers.
If there is anything specific you feel we could do to enhance your experience further, please do not hesitate to let us know. We are always eager to learn and make improvements where possible.
Thank you once again for your feedback and for choosing the Motability Scheme with us.
Best regards,
Group 1 Volkswagen Romford - Rating 5.0Oct 1, 2025Amazing experience very helpfulResponse from Group 1 Volkswagen RomfordOct 1, 2025Hello Jaxson,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you had an amazing and helpful visit at Group 1 Volkswagen Romford. Our team is dedicated to providing the best service possible, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again in the future!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford - Rating 5.0Sep 30, 2025Gary was exceptionally helpful, really made everything easy and quick. Thank you Gary!Response from Group 1 Volkswagen RomfordSep 30, 2025Hello Sumayah,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Gary was able to make your experience easy and quick. Your satisfaction is our top priority, and it's great to know that Gary's assistance made a positive impact on your visit. We will be sure to pass along your kind words to him.
If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Romford.
Best regards,
Motability Scheme Team - Rating 4.0Sep 18, 2025Service was okResponse from Group 1 Volkswagen RomfordSep 18, 2025Dear Sarat,
Thank you for taking the time to share your feedback with us. We're pleased to hear that you found our service satisfactory. At Group 1 Volkswagen Romford, we strive to provide the best possible experience for our customers, and your input is invaluable in helping us achieve that goal.
If there is anything specific you feel we could improve upon, please don't hesitate to let us know. We are always looking for ways to enhance our services and ensure our customers are fully satisfied.
Thank you once again for your review. We look forward to serving you again in the future.
Best regards,
Group 1 Volkswagen Romford
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had a smooth and stress-free experience with us at Group 1 Volkswagen Romford. Stuart and the entire team are dedicated to providing exceptional service, and your kind words are truly appreciated.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Romford