Motability Scheme at Group 1 Volkswagen Romford

4.8
Rating 4.8
(232 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
Colchester Road
Harold Wood
Romford RM3 0GU
GB
Get directions
Phone Number
Call Group 1 Volkswagen Romford on 01708 597425
01708 597425
01708 597425
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Gary Gindi
  • James Allen
  • Sarah-Jane Holland
  • Ajay Kalsi
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • John Lowe
  • Chris Penfield
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Romford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Romford

Welcome to Group 1 Volkswagen Offering you amazing choice across the range. If you rely on Motability, rely on us for great offers.

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Group 1 Volkswagen Location offers award-winning models available on the Scheme. Plus, an exceptional aftersales experience to make ownership hassle-free. Services for new and returning Motability Scheme customers include:

  • Understanding your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • In-depth handover experience
  • Servicing and maintaining your car Contact Group 1 Volkswagen location on telephone or email to make an appointment with our Motability Scheme specialist.
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Reviews at Group 1 Volkswagen Romford

  • Rating 5.0
    She was excellent very good behaviour
  • Rating 5.0
    I had a fantastic experience at the Volkswagen dealership with Sarah Jane. She was incredibly helpful, friendly, and made the whole process of getting my Motability car smooth and stress-free. Excellent customer service.
  • Rating 5.0
    We recently leased a Volkswagen ID.4 from VW Group 1 Romford, and the entire experience exceeded our expectations. From the moment we walked into the dealership, we were greeted with professionalism and genuine hospitality.

    A special mention must go to Sarah-Jane, who guided us through every step of the process with incredible knowledge, patience, and care. She took the time to answer all of our questions, ensured we understood every detail of the lease agreement, and made what could have been a complicated process feel completely seamless. She even set up the VW app on my wife’s iPhone.

    Sarah-Jane’s customer service was truly exceptional—she was approachable, attentive, and clearly passionate about helping her clients. She went above and beyond to make sure we were happy with our choice and felt confident driving away in our new ID.4.

    We’re absolutely thrilled with the vehicle and so impressed by the level of service we received. We wouldn’t hesitate to recommend VW Group 1 Romford—and especially Sarah-Jane—to anyone considering a new car or lease. A five-star experience all the way!
    Response from Group 1 Volkswagen Romford
    Dear Waqarunnisa,

    Thank you so much for taking the time to share your wonderful experience with us at Group 1 Volkswagen Romford. We are thrilled to hear that your leasing journey with the Volkswagen ID.4 exceeded your expectations.

    It is fantastic to know that Sarah-Jane provided you with exceptional service, guiding you through the process with her knowledge, patience, and care. We are proud to have her as part of our team, and your kind words will surely make her day.

    We are delighted that you are enjoying your new ID.4 and that the entire experience was seamless for you. Your recommendation means a lot to us, and we are grateful for your trust and support.

    Thank you once again for your glowing review. We look forward to serving you in the future and wish you many happy miles in your new vehicle.

    Best regards,

    Emma
    Group 1 Volkswagen Romford
  • Rating 5.0
    Met a lovely guy in VW called Gary. Very helpful, well mannered, answered all questions. Couldn’t have met a nicer person. Very pleased with everything.
    Response from Group 1 Volkswagen Romford
    Dear Ruby P.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at Group 1 Volkswagen Romford and that Gary was able to assist you so effectively. It's always our goal to provide exceptional service, and we're delighted to know that Gary's helpfulness and manner made your visit a pleasant one.

    Thank you once again for your feedback.

    Best regards,
    Group 1 Volkswagen Romford
  • Rating 5.0
    Very helpful staff
    Response from Group 1 Volkswagen Romford
    Hello Ben,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you found our staff to be very helpful. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Romford.

    Best regards,

    Emma
    Motability Scheme Team
  • Rating 5.0
    It was great, the guy was great kind a hospitable enough to offer us some coffees great service and great guy
    Response from Group 1 Volkswagen Romford
    Hello Joshua,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us at Group 1 Volkswagen Romford. It's fantastic to know that our team member made you feel welcome and provided excellent service. Your kind words and perfect rating mean a lot to us. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    My dealer was knowledgeable, quick and informative.
    Response from Group 1 Volkswagen Romford
    Hello Roseline,

    Thank you so much for taking the time to share your experience with us at Group 1 Volkswagen Romford. We are thrilled to hear that you found our team knowledgeable, quick, and informative. Your positive feedback and perfect rating mean a lot to us, and we are delighted to know that we could meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Emma
    Group 1 Volkswagen Romford
  • Rating 5.0
    Great handover
    Response from Group 1 Volkswagen Romford
    Hello Isabella,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a great handover experience at Group 1 Volkswagen Romford. Our team is dedicated to providing excellent service, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    Gary was very helpful and patient took his time to help me make the right choice for my vehicle
    Response from Group 1 Volkswagen Romford
    Hello Sheena,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gary was able to assist you in making the right choice for your vehicle. Providing helpful and patient service is something we strive for, and it's wonderful to know that Gary delivered on that promise. Your feedback is greatly appreciated and will be shared with the team. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    Very nice lady help me with everything very welcome they have great teamwork
    Response from Group 1 Volkswagen Romford
    Dear Madeline N.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Group 1 Volkswagen Romford. Our staff is dedicated to providing excellent service, and it's great to know that you felt well-assisted. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    Great
    Response from Group 1 Volkswagen Romford
    Hello Luke,

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that you had a great experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    Very good service
    Response from Group 1 Volkswagen Romford
    Hello Aurimas,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a very good experience with our service at Group 1 Volkswagen Romford. Your feedback is incredibly important to us, and it motivates our team to continue providing the best possible service to all our customers. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0

    Good

    Response from Group 1 Volkswagen Romford
    Hello Roger,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Romford. Your feedback is incredibly valuable, and we're delighted to know that we met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Romford
  • Rating 5.0
    100% positive
  • Rating 5.0
    Was a professional dealer
  • Rating 5.0
    Excellent service from beginning to end
  • Rating 5.0
    Very helpful informative and kind. Never felt rushed at all.very knowledgeable on car.
  • Rating 5.0
    Excellent very helpful no hassle answered all my questions didn’t leave me waiting around to long brilliant thank you
  • Rating 5.0
    Very helpful friendly service
    By mr Gary Ghindi

  • Rating 5.0
    Thanks. All be good and quickly.

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