The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Citygate SEAT Twickenham
At Citygate SEAT Twickenham, all of our sales team are trained Motability Scheme Specialists.
Our team has a deep understanding of the Scheme and how to deliver the best service to Motability customers. When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease. We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way. If you'd prefer a quiet time to visit, low lighting/sounds or any other requests, let us know – your comfort is our priority.
Contact Citygate SEAT Twickenham on 02081853165 to make an appointment with our Motability Scheme specialist.
Contact information
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Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 08:30 - 19:00 |
Tuesday | 08:30 - 19:00 |
Wednesday | 08:30 - 19:00 |
Thursday | 08:30 - 19:00 |
Friday | 08:30 - 19:00 |
Saturday | 08:30 - 17:30 |
Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Emmanuel Tayo
- John Darcy
- Kevin Oliveira
- Zaina Afzal
Service centre details 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 07:30 - 18:00 08:30 - 12:00Closed Today Toggle Hours
Day of the Week | Opening hours |
---|---|
Monday | 07:30 - 18:00 |
Tuesday | 07:30 - 18:00 |
Wednesday | 07:30 - 18:00 |
Thursday | 07:30 - 18:00 |
Friday | 07:30 - 18:00 |
Saturday | 08:30 - 12:00 |
Sunday | Closed |
Motability service specialists:
- Baldeep Sahib
- Nigel Fenton
Accessibility features at Citygate SEAT Twickenham
- Accessible car parkingAdditional InformationThe dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK
- Accessible toiletAdditional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceAdditional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening timesAdditional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceAdditional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableAdditional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesAdditional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Citygate SEAT Twickenham
- Rating 5.0Apr 23, 2024It was a good experience with matti very easy and efficient. Would definitely return.
- Rating 5.0Mar 28, 2024can't fault the people in the seat car dealers very happy with the service my husband and I received from them and the mobilty team thank youResponse from Citygate SEAT TwickenhamApr 3, 2024Good afternoon Andrew,
Thank you for the great review! We really appreciate you taking the time to feedback.
We look forward to welcoming you back to the business again soon.
Kind regards.
Adam - Rating 5.0Mar 19, 2024okResponse from Citygate SEAT TwickenhamMar 22, 2024Good afternoon Hamad,
Thank you for your kind words,
we're glad to have been of service!
Kind regards,
Adam - Rating 5.0Mar 14, 2024The person assigned to me was very helpful and kept me updated on what was going onResponse from Citygate SEAT TwickenhamMar 22, 2024Hi Theresa,
Thank you for taking the time to leave us this brilliant 5 star review,
your comments have been passed to Management
Kind regards,
Adam - Rating 5.0Mar 8, 2024Matti was very efficient and had fantastic product knowledge to help me decide between two popular modelsResponse from Citygate SEAT TwickenhamMar 12, 2024Good morning Adam,
Thank you very much for taking the time to leave this great feedback.
I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.
Many thanks,
Adam - Rating 5.0Mar 5, 2024My experience with the mobility scheme at Twickenham was incredible, Kevin our sales assistant was very helpful and always in hand to answer questions and kept everything running smoothly from the day I choose the car until the day of collection, I couldn’t be happierResponse from Citygate SEAT TwickenhamMar 12, 2024Hi Kaela,
Thank you for taking the time to leave us this wonderful review,
it is great to hear that you enjoyed your sales experience with Kevin,
we hope to see you again soon!
Kind regards,
Adam - Rating 5.0Feb 19, 2024Good experience, clear instructions and fast delivery.Response from Citygate SEAT TwickenhamFeb 21, 2024Good Morning Zafir,
Thank you for the great review! We really appreciate you taking the time to share your feedback. We look forward to welcoming you back to the business again soon.
Kindest Regards,
Lauryn - Rating 5.0Feb 17, 2024Excellent service , clear information given from start to finish. Kevin was very friendly and helpful.Response from Citygate SEAT TwickenhamFeb 21, 2024Good Morning Hamid,
Thank you so much for your 5-star rating and kind words! We are so happy to hear that Kevin was able to provide you with excellent service. Thank you for your business and we hope to see you again soon.
Many Thanks,
Lauryn - Rating 5.0Feb 7, 2024The dealer was very professional and helpfulResponse from Citygate SEAT TwickenhamFeb 7, 2024Good Morning,
Thank you so much for your positive feedback. Here at Citygate we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.
Many thanks,
Lauryn - Rating 5.0Feb 2, 2024I had a good meeting all the qi asked was answerd with a warm environmentResponse from Citygate SEAT TwickenhamFeb 5, 2024Good Morning,
Thank you so much for your positive feedback. Here at Citygate we appreciate you taking the time to share your rating with us and if you require any further assistance following from your visit, please do not hesitate to get in touch.
Many thanks,
Lauryn - Rating 5.0Jan 31, 2024Emmanuel made the whole process very easy.Response from Citygate SEAT TwickenhamJan 31, 2024Thank you so much for taking the time out of your day Gloria to leave us such a lovely five-star rating. We would like to take this opportunity to thank you for your business here at Citygate Twickenham. If you require any assistance at all, we are only a call away.
Warm regards,
Charlie - Rating 5.0Jan 31, 2024It’s was very helpfulResponse from Citygate SEAT TwickenhamJan 31, 2024Thank you Esperanca for taking the time to leave us here at Citygate Twickenham a five-star rating. We are pleased to see you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.
Many thanks,
Charlie - Rating 1.0Jan 30, 2024Terrible experience, no sense of customer service only focused on sales.
Call the day before collection from manager pressing for payment of the vehicle suggesting that vehicle cannot be taxed and taken by myself on the day unless prior payment is made. (Have picked up several vehicles through mobility and never came across this). Stated I normally make the final payment upon seeing the vehicle. Manager Omar was adamant that this was not possible.
On the day of collection the vehicle was not ready although collection time was agreed. Wrong plates put on the car as rushed to completion further new sales. I have been driving the car for 4 days now with plates not registered on DVLA.
Manager calls stating wrong number plate on vehicle and then informed that it is my responsibility to change although the fault was from the dealership itself. Refused to come and rectify mistake themselves. Persistently suggesting I should drive 2 hours from my home to rectify their mistake.
Can’t wait for this lease to end so I never need to use their services again
Further to me review and conversation with citygate manager Omar. I would like to clarify that my experience with E.Tayo was great and I have no issues with his service that was provided. He was pulled away via the team on the day of collection to generate further sales and was unable to provide the service which should have been given to myself.
This 1 star review reflects my experience on the day and further conversation with the team regarding the rectification of the wrong number plates given on my vehicle which was of no fault of my own. The team simply should have sent someone to my property to resolve this instead of suggesting I make a 3 hour trip to sort out a problem that should have been overseen on the day of collection by simply confirming the details before the vehicle was handed over to drive away.Response from Citygate SEAT TwickenhamJan 30, 2024Good Morning Rabia,
Thank you for taking the time to share your experience with us. I have raised your comments with our senior management who would like to investigate this further. Please email me your contact details and any further information to reviews@citygate.co.uk and I will assist you.
Kindest Regards,
Charlie - Rating 5.0Jan 17, 2024Very nice people and much more .Response from Citygate SEAT TwickenhamJan 18, 2024Good Morning Ramona,
Thank you for taking the time to leave us here at Twickenham Citygate a five-star rating. We are pleased to see here at Citygate you had a positive experience during your visit with us and if there is anything our team can do to assist you, we are only a phone call away.
Many thanks,
Lauryn - Rating 5.0Jan 10, 2024Good experienceResponse from Citygate SEAT TwickenhamJan 11, 2024Good Morning Abdi,
Thank you so much for taking the time out of your day to leave us a five-star rating. We would like to take this opportunity to thank you for your business here at Citygate Twickenham. If you require any assistance at all, we are only a call away.
Warm regards,
Lauryn - Rating 5.0Nov 28, 2023Best service and very helpful staffResponse from Citygate SEAT TwickenhamNov 28, 2023Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards,
Charlie - Rating 5.0Nov 27, 2023Thanks for the good dealingResponse from Citygate SEAT TwickenhamNov 27, 2023Thank you for your kind words - we're glad to have been of service!
Kind Regards,
Charlie - Rating 5.0Nov 23, 2023Gareth was amazing and helpful in every way. My experience was wonderfulResponse from Citygate SEAT TwickenhamNov 24, 2023Good Afternoon Salaheddine,
Here at Citygate we appreciate customer feedback and would like to thank you for taking the time to leave us a 5-star review.
If we can assist you with any further enquiries, you can contact us via telephone or email.
Best Wishes,
Lauryn - Rating 5.0Nov 21, 2023Hi it was first time looking at car and I would say my experience was truly amazing . Soon as I walked in it was very welcoming by Gareth. I loved the service he was truly understanding patient and friendly . When walking in I was truly nervous about what car I was going to choose and what I might like but Gareth made this experience wonderful understand everything I want in a car and. He was a true sales executive and made my day.Response from Citygate SEAT TwickenhamNov 21, 2023Good Morning Halle,
Thank you for taking the time to leave our Twickenham branch a 5 star review and such lovely feedback - we will share this with the team! If you require any additional assistance, you can always reach us via telephone or email.
Kind regards,
Charlie - Rating 1.0Nov 17, 2023Very poor customer serviceResponse from Citygate SEAT TwickenhamNov 20, 2023Good Afternoon Destiny,
I am sorry to hear that on this occasion we did not meet the 5 star standard we strive for here at Citygate Automotive, My management and I would like to investigate this further if you have any additional details please contact us via reviews@citygate.co.uk.
Kind Regards,
Charlie
We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
Kind regards.
Adam