Motability Scheme at Ancaster Hyundai Welling
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Ancaster Hyundai Welling
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Welcome to Ancaster Hyundai. We pride ourselves on excellent customer service, quality vehicles and excellent value.
Our team of fully trained Motability specialists will guide you through your purchase and ensure you find the perfect car for your needs. Whether you want a family car, city run around or are ready for electric or hybrid driving, we have a huge range of models for you to test drive.
Our manufacturer trained technicians will help keep your car in tip top condition at your annual service and will complete the MOT required at the end of your agreement. You will be in safe hands with our professional and knowledgeable team.
Call us today to book your appointment with your Motability specialist.
Contact information
Address
132 Park View Road
Welling DA16 1SJ
GB
Phone Number
Call Ancaster Hyundai Welling on 020 8298 6300
020 8298 6300
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 18:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Luke Holtz
- Juan Materon
- Simon Lacey
- Alfie Lewis
- Jack Gable
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00Closed Today Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | Closed |
| Sunday | Closed |
Motability service specialists:
- Dawn Simmonds
- Jasvinder Sohal
- Tracy Flavius-Forbes
- Michael Odubanjo
We recommend calling and booking an appointment before visiting.
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Accessibility features at Ancaster Hyundai Welling
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Ancaster Hyundai Welling
- Rating 1.0May 9, 2025I am writing this feedback as a Mobility customer to express my concerns regarding the service I received at Ancaster Chislehurst during my recent visit for a mobility vehicle health check and to ensure no-one else has this same/similar experiences.
Firstly, I would like to commend the young gentleman who assisted me He was courteous and made efforts to address my concerns by consulting with his manager. However, my overall experience was disappointing due to several issues:
• Data Protection Inquiry: When I inquired about the storage location of webcam data, another staff member intervened in a manner I found dismissive and unprofessional. Given my background in IT, including data protection, programming, and coding, I am acutely aware of my rights under the General Data Protection Regulation (GDPR). I believe my questions were valid and deserved respectful responses.
• Courtesy Vehicle Condition: The first courtesy car provided was in an unacceptable state—dirty both inside and out. The on-screen dashboard was non-functional, lacking essential features such as navigation and Bluetooth connectivity. Additionally, there was no USB port available, rendering the car charger unusable. As someone with a hearing impairment, I rely on Bluetooth connectivity for navigation assistance, especially in unfamiliar areas like Chislehurst. The lack of these features led to me getting lost multiple times, exacerbating my anxiety and physical discomfort.
• Second Courtesy Vehicle Issues: Upon requesting a different vehicle, I was provided with another dirty car, which had a broken door handle. Furthermore, the vehicle exhibited a delay in the start-stop mechanism, causing additional anxiety. Such mechanical issues could potentially lead to accidents, posing safety risks.
• Booking Confusion: Despite having booked the courtesy car approximately six weeks in advance, I was informed that there was no record of this booking. This oversight suggests a lack of attention to customer service and organizational processes.
• Facility Cleanliness: I was appalled by the state of the restroom facilities, which were unhygienic and appeared to have been neglected for an extended period. The presence of excrement around the toilet bowl was particularly distressing. I reported this to a staff member, but the condition of the facilities indicates a broader issue with cleanliness and maintenance.
• Vehicle Cleaning Standards: If cleaning my car was part of the visual car check, I would have preferred to use my local car washing service. My car had streaks of water, suggesting that a dirty cloth was used or minimal effort was made to clean it. The courtesy car, provided at my request, was cleaner; however, only minimal effort was made to vacuum and clean the interior. Again, my local car washing service would have done a much better job.
The cumulative effect of these issues left me feeling distressed and undervalued as a customer. This experience starkly contrasts with the exemplary service I received at the Catford branch last year (which sadly is no longer available)
I urge you to address these concerns promptly to prevent similar experiences for other customers. Additionally, I would appreciate a formal response outlining the steps you intend to take to rectify these issues.Response from Ancaster Hyundai WellingMay 9, 2025Hi Paulene, thank you for taking the time to leave us with feedback. Please could you contact our customer service team so that we can look into this issue for you customerservice@ancaster.co.uk or call 020 8331 6470 - Rating 5.0Apr 24, 2025Alfie was fantastic. He kept us updated throughout the process and made sure that we were thoroughly happy with the new car and understood the process. Alfie is a credit to the organisation.Response from Ancaster Hyundai WellingApr 24, 2025Hi James, thank you for the positive review. We really do appreciate you kind comments about Alfie and will be sure to feed these back to him. We hope you enjoy your new vehicle. Ancaster Hyundai Chislehurst
- Rating 5.0Apr 10, 2025Car was collected and returned very efficient service polite helpful staffResponse from Ancaster Hyundai WellingApr 10, 2025Hi Martina, thank you for the high star review and your kind comments. Ancaster Hyundai Welling
- Rating 5.0Apr 1, 2025Knowledgeable, professional,great service.Response from Ancaster Hyundai WellingApr 1, 2025Hi Simeon, thank you for the high star review and comments about the great service you received whilst at our dealership. Ancaster Hyundai Welling
- Rating 5.0Mar 26, 2025Great service and my car was beautiful washed and shiny when I picked it up.Response from Ancaster Hyundai WellingMar 26, 2025Hi Rachel, thank you for the lovely review about the great service you received from our dealership. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Mar 19, 2025ExcellentResponse from Ancaster Hyundai WellingMar 19, 2025Hi Anthony, thank you for the positive review. Ancaster Hyundai Welling
- Rating 5.0Feb 25, 2025The female staff was so kind confident and reassuring keeping me informed all the time
Keep up the good workResponse from Ancaster Hyundai WellingFeb 25, 2025Hi Lynch, thank you for the wonderful review. It is great to hear about the excellent service provided. Ancaster Hyundai Welling - Rating 5.0Feb 21, 2025Really helpful and accommodating thank youResponse from Ancaster Hyundai WellingFeb 21, 2025Hi Gary, thank you for the great review. If there is anything else we can help with, please let us know. Ancaster Hyundai Welling
- Rating 5.0Feb 20, 2025Very excellent customer service was provided.Response from Ancaster Hyundai WellingFeb 20, 2025Hi John, thank you for the high star review and comments about the excellent customer service. We do hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Feb 13, 2025Very good very Dawn was very helpful .Response from Ancaster Hyundai WellingFeb 13, 2025Hi Maureen, thank you for leaving us with the positive review. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Feb 13, 2025Very good, no problems was kept informed constantly, and plenty of coffeeResponse from Ancaster Hyundai WellingFeb 13, 2025Hi Stuart, thank you for the high star review. It is great to read about the excellent customer service you received whilst in our dealership. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Feb 11, 2025Excellent service from juan, very knowledgable about the vehicle. And made purchasing so simpleResponse from Ancaster Hyundai WellingFeb 11, 2025Hi Angur, thank you for the high star review. We really appreciate your kind comments about the excellent service you received and I will be sure to feed back these to Juan. We hope you enjoy your new vehicle. Ancaster Hyundai Welling
- Rating 5.0Feb 1, 2025Great experience from the moment I got there . Car was checked cleaned and washed great service.Response from Ancaster Hyundai WellingFeb 3, 2025Hi Natasha, thank you for the lovely review. It is great to hear about the wonderful experience you had whilst at the branch. We do hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Jan 30, 2025Very fast and helpful I’m very happy with the service and my carResponse from Ancaster Hyundai WellingJan 30, 2025Hi William, thank you for the positive review. We are pleased to hear about the excellent service you received. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Jan 28, 2025Excellent communication kept up to date excellent handoverResponse from Ancaster Hyundai WellingJan 29, 2025Hi Janette, thank you for the positive review. It is great to hear about the excellent communication and handover. Ancaster Hyundai Welling
- Rating 5.0Jan 28, 2025The agent has polite and professional staff, making the booking of the vehicle easy and hassle free. The 2nd year service ws promptly carried out and having the video helped me see what was done.Response from Ancaster Hyundai WellingJan 28, 2025Hi Sharon, thank you for taking the time to leave us with such a positive review. We do hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Jan 27, 2025Very goodResponse from Ancaster Hyundai WellingJan 27, 2025Hi Brian, thank you for the high star review. Ancaster Hyundai Welling
- Rating 5.0Jan 22, 2025Easy to book in. Lovely staff. Service done quick while waiting.Response from Ancaster Hyundai WellingJan 23, 2025Hi Dina, thank you for the high star review. It is great to hear about the swift and efficient service received in branch. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Jan 21, 2025Extremely efficient and a swift service. Would highly recommend.Response from Ancaster Hyundai WellingJan 21, 2025Hi Christine, thank you for the great review. We are pleased to hear about the swift and efficient service you received whilst in branch. We hope to see you again soon. Ancaster Hyundai Welling
- Rating 5.0Jan 16, 2025AmazingResponse from Ancaster Hyundai WellingJan 20, 2025Hi Lance, thank you for the high star review. Ancaster Hyundai Welling