Motability Scheme at Gates Omoda Woodford

Motability Scheme at Gates Omoda Woodford

4.8
Rating 4.8
(36 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Welcome to Gates Omoda Woodford

Established in 1920, Gates are a family-owned and operated OMODA | JAECOO dealership based in Woodford Green.

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Our friendly team of Motability Scheme Specialists have a wealth of experience regarding the Motability Scheme. Whether it is your first car or you are looking to renew, we will be on hand every step of the way to ensure that your application is seamless and worry-free. We have a huge range of Ford vehicles available on the Motability Scheme and we'd welcome the opportunity to discuss your individual requirements and help you find the vehicle that's right for you.

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Contact information

Address
357 Chigwell Road
Woodford Green IG8 8PE
GB
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Phone Number
Call Gates Omoda Woodford on 020 8498 0835
020 8498 0835
020 8498 0835
Website

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Email

woodfordomja_motability@gatesfordgroupsales.net

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 18:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Tyler Wink
  • Tamzin Ahmet
  • Aaron Nye
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 13:30
SundayClosed

Motability service specialists:

  • Sean Brown
  • Danielle Hickman
We recommend calling and booking an appointment before visiting.
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Accessibility features at Gates Omoda Woodford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Gates Omoda Woodford

  • Rating 5.0
    Really well informed about the vehicle’s they are selling I’m really happy with the service they provided
  • Rating 5.0
    They were great at Gates at Woodford, especially Tazmin, who was my Car Dealership representative.
  • Rating 5.0
    Tamzin was amazing. Took us through all the details and made us understand the differences between the 2 cars i wanted. Would definitely recommend them
  • Rating 5.0
    Tamzin was fab helped me loads was very patient and took everthing in to account that I spoke about. IAM a very pleased customer. Thank you now to await my new vehicle.
  • Rating 5.0
    Tyler was brilliant and caring. He made sure that I was well looked after I would recommend Gates to many other people in the future. If you need a mobility car Tyler is your man.
  • Rating 5.0
    They are friendly and helpful.
    Response from Gates Omoda Woodford
    Dear Sherwan F.,

    Thank you for taking the time to share your feedback with us. We are delighted to hear that you found our team friendly and helpful. Your positive comments are greatly appreciated and motivate us to continue providing excellent service.

    If there is anything more we can do to enhance your experience or if you have any suggestions, please feel free to let us know. We value your input and look forward to serving you again in the future.

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 2.0
    The gentleman was pretentious, even rude. I asked for an email or a printed copy of my order because I wasn't sure what I had ordered. He told me he would send it to me as soon as the car was manufactured. He laughed as if it were a performance for the other employees nearby. I'd gladly give up on this brand now because of the attitude towards Mobilyte's customer service. I mentioned that I had a subsidy for a new car, and he said it wasn't in the system and I had to pay the extra. He wasn't even particularly interested in what I had to say.
    Response from Gates Omoda Woodford
    Dear Agata S,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Gates O|J Woodford and the way you were treated. This is not the level of service we strive to provide, and I apologise for any inconvenience or frustration this may have caused.

    We value all our customers and their feedback, and it is important to us that everyone feels respected and heard. I assure you that we are looking into this matter to ensure it does not happen again. Your comments will be used to improve our customer service and training.

    Please feel free to reach out to me directly at marketing@gates.co.uk if you would like to discuss this further or if there is anything else we can do to assist you. We appreciate your patience and understanding, and we hope to have the opportunity to serve you better in the future.

    Kind regards,

    Hope Perry
    Marketing Executive
    Gates OMODA|JAECOO Woodford
  • Rating 5.0
    Very helpful young lady, answered all my questions
    Response from Gates Omoda Woodford
    Dear Gloria S.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team helpful and that all your questions were answered. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Omoda Woodford.

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Great customer service. Very friendly and very helpful.
    Response from Gates Omoda Woodford
    Hello Alison H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service team. Providing friendly and helpful service is something we strive for every day, and it’s fantastic to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Omoda Woodford.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Tamsin was absolutely fantastic and has great customer service skills. Very polite and extremely helpful.
    Response from Gates Omoda Woodford
    Dear Amanda G.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Tamsin provided you with such a fantastic experience and that her customer service skills left a positive impression. Your kind words about her politeness and helpfulness mean a lot to us.

    At Gates Omoda Woodford, we strive to ensure every customer feels valued and supported, and it’s rewarding to know that Tamsin exemplified this during your visit. We will be sure to pass along your compliments to her.

    Thank you once again for your review and for choosing the Motability Scheme at our store. We look forward to serving you again in the future.

    Best regards,

    Hope.
    Gates Omoda Woodford Team
  • Rating 5.0
    Good service
    Response from Gates Omoda Woodford
    Hello Peter L.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our service at Gates Omoda Woodford. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Aaron was a delight to deal with
    Response from Gates Omoda Woodford
    Hello Mark D.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Aaron was a delight to deal with and that you had a positive experience at Gates Omoda Woodford. Your feedback is incredibly valuable to us, and we are grateful for your kind words and the perfect rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Absolutely superb
    Response from Gates Omoda Woodford
    Dear Valentina L.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found your experience with us to be absolutely superb. At Gates Omoda Woodford, we strive to provide the best service possible, and your feedback is incredibly motivating for our team. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    My time at omoda in Woodford was great. Aaron is very good at what he does and made me feel fully comfortable.
    Response from Gates Omoda Woodford
    Hello Clive,

    Thank you so much for taking the time to share your experience with us at Gates Omoda Woodford. We are thrilled to hear that you had a great time and that Aaron was able to make you feel comfortable during your visit. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Aaron.

    We are committed to providing excellent service to all our customers, and your feedback is a wonderful affirmation of our efforts. If you have any further comments or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards,

    The Gates Omoda Woodford Team
  • Rating 2.0
    Poor customer service. Was asked to be at the garage for collection at 8am and was waiting around for almost 3 hours before I received the keys with them blaming the admin team for the delay . Also I found it difficult to get any information or updates about the collection of the vehicle having to call them regularly and not getting any call back
    Response from Gates Omoda Woodford
    Dear Mark,

    Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Gates Omoda Woodford and the inconvenience it caused. We strive to provide excellent customer service, and it’s clear we fell short in your case.

    The delay you experienced and the lack of communication are not reflective of the standards we aim to uphold. I understand how frustrating it must have been to wait for so long without receiving timely updates. Please be assured that we are looking into this matter to ensure it does not happen again in the future.

    Your feedback is invaluable to us as we work to improve our services. If you have any further concerns or if there is anything else we can do to assist you, please do not hesitate to reach out.

    Thank you for bringing this to our attention, and we hope to have the opportunity to serve you better in the future.

    Kind regards,

    Hope Perry
    Gates Omoda Woodford Team
  • Rating 5.0
    Great customer service really friendly polite
    Response from Gates Omoda Woodford
    Hello Valentina,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service team. Providing friendly and polite service is something we strive for every day, and it's fantastic to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Gates Omoda Woodford.

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Tamzin was great and the guy sorry I forgot his name
    Thanks
    Raquel ryan
    Response from Gates Omoda Woodford
    Hello Raquel,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Tamzin and our team provided you with a great experience at Gates Omoda Woodford. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.

    If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    Hope
    Gates Omoda Woodford Team
  • Rating 5.0
    Fantastic service and the staff were absolutely amazing
    Response from Gates Omoda Woodford
    Hello Maxine,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us at Gates Omoda Woodford. Our team takes great pride in providing excellent service, and your kind words mean a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Excellent customer service
    Response from Gates Omoda Woodford
    Hello Peter C.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at Gates Omoda Woodford. Our team is dedicated to providing the best service possible, and your feedback truly means a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Gates Omoda Woodford Team
  • Rating 5.0
    Excellent the salesperson was absolutely brilliant.
    Response from Gates Omoda Woodford
    Dear Maria,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our salesperson. At Gates Omoda Woodford, we strive to provide exceptional service to all our customers, and it is gratifying to know that we met your expectations.

    Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Gates Omoda Woodford.

    Best regards,
    Gates Omoda Woodford

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