Motability Scheme at Drive Vauxhall Darlington

4.8
Rating 4.8
(232 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Contact information

Address
Chesnut Street
Darlington DL1 1RJ
GB
Get directions
Phone Number
Call Drive Vauxhall Darlington on 01325 648722
01325 648722
01325 648722
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Andrew Forster
  • Nichola Thompson
  • Ciaran Cawdry
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Michael Farrell
  • Emily Robinson
  • Jake Graham
  • Poppy Hewson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Drive Vauxhall Darlington

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Drive Vauxhall Darlington

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Drivew Vauxhall Darlington can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Drive Vauxhall Darlington on 01325 648722 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Drive Vauxhall Darlington

  • Rating 5.0
    Helpful friendly excellent customer service
    Response from Drive Vauxhall Darlington
    Dear Myra I.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our customer service to be helpful and friendly. Providing excellent service is at the heart of what we do, and it's always rewarding to know that our efforts have made a positive impact on your experience.

    Your feedback is greatly appreciated and will be shared with our team to encourage them to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Drive Vauxhall Darlington.

    Best regards,

    Nichola Thompson
    Drive Vauxhall Darlington Team
  • Rating 5.0
    Great service all round
    Response from Drive Vauxhall Darlington
    Hello Sam M.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with our service at Drive Vauxhall Darlington. Our team is dedicated to providing the best possible service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Was very easy and the lady whom dealt with me was ever so nice
    Response from Drive Vauxhall Darlington
    Hello Victoria,

    Thank you so much for taking the time to leave us such a wonderful review! I Look forward to seeing you on Wednesday when you collect your new Corsa Automatic from me

    Best regards,
    Nichola from Drive Darlington Motability
  • Rating 5.0
    Excellent service. Courtesy Car was available no problems. Service was quick and efficient and a video of views around the car was supplied.
    Response from Drive Vauxhall Darlington
    Hello Li-jade T.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service at Drive Vauxhall Darlington. It's great to know that the courtesy car met your needs and that you found our service quick and efficient. We are also glad you appreciated the video of the car views. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Fantastic friendly and very professional
    Response from Drive Vauxhall Darlington
    Hi Jade

    Thank you so much for taking the time to leave us such a wonderful review! I am so pleased you like the car. I will be in touch with you in the next 2 weeks to make sure everything is still ol
    Once again thank you

    Regards

    Nichola
  • Rating 5.0
    Staff was lovely,she told us every thing about the car and was an easy process
    Response from Drive Vauxhall Darlington
    Hello Peter H.,

    Thank you so much for taking the time to leave us such a wonderful review. I will contact you next week for a
    Regards
    Nichola
  • Rating 5.0
    Perfect..car was ready when stated and everything ready to sign and drive away…full talk through of vehicle before driving off..
    Response from Drive Vauxhall Darlington
    Dear Leonard S.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with the Motability Scheme at Drive Vauxhall Darlington was perfect. It's great to know that everything was ready for you to sign and drive away, and that you appreciated the full walkthrough of your vehicle before setting off. Your satisfaction is our top priority, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Lovely lady made the whole process easy for me .
    Response from Drive Vauxhall Darlington
    Hi Kelly Thank you so much for my lovely review.

    Regards

    Nichola
  • Rating 5.0
    Nichola listened to my wants and needs and was very helpful, professional and friendly. I have been assured all the way through that they're there to help if there are any problems. I was even given advice on the cheapest charge points in my area which is a big plus 🤗.
    Response from Drive Vauxhall Darlington
    Hello Susan,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Nichola and that she was able to assist you with your needs in such a professional and friendly manner. It's great to know that you felt supported throughout the process and found the advice on local charge points helpful. Your satisfaction is our top priority, and your kind words are truly appreciated. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Motability Scheme Team at Drive Vauxhall Darlington
  • Rating 5.0
    Helpful, friendly, listened to requirements, arranged a test drive and supplied any and all information I asked for.
    Response from Drive Vauxhall Darlington
    Hi Susan
    Thank you for my 5 Star review, I look forward to seeing you when you collect your new Combo Life
    Regards Nichola
  • Rating 5.0
    Very helpful.
    Nicholas answered any questions I had and made me fully understand all about the car I was looking at.
    Response from Drive Vauxhall Darlington
    Hi Cheryl

    Thank you for my review I look forward to seeing you and your daughter on Tuesday when you collect your new Combo Life Regards Nichola
  • Rating 5.0
    Not had any problems.
    Response from Drive Vauxhall Darlington
    Hello Andrew L.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you have not had any problems and that you are satisfied with our services. Your feedback is incredibly valuable to us, and we are delighted to know that we have met your expectations. If you ever need any assistance or have any questions in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Polly was very helpful and curious after the vehicle was serviced they had washed the vehicle afterwards
    Response from Drive Vauxhall Darlington
    Hello Angela G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Polly was able to assist you effectively and that you were pleased with the service provided. It's great to know that you appreciated the extra touch of having your vehicle washed after servicing. We strive to ensure that every customer has a positive experience with us, and your feedback is incredibly valuable. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Drive Vauxhall Darlington
  • Rating 5.0
    The lady (Poppy) was very professional and welcoming. Job done in good time.
    Response from Drive Vauxhall Darlington
    Hello Steven,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Poppy provided you with a professional and welcoming experience. It's great to know that the job was completed in good time and met your expectations. Your feedback is incredibly valuable to us, and we will be sure to pass on your kind words to Poppy. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Drive Vauxhall Darlington
  • Rating 5.0
    Excellent polite and very professional helped a lot was a great experience 👍
    Response from Drive Vauxhall Darlington
    Hello Barbara,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Drive Vauxhall Darlington. Our team strives to provide professional and helpful service, and it's fantastic to know that we succeeded in making your visit a great one. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you ever need further assistance, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Excellent service
    Response from Drive Vauxhall Darlington
    Dear Joyce E.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service at Drive Vauxhall Darlington. Our team is dedicated to providing the best experience possible, and your feedback is a great testament to their hard work. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Very good, we were always kept well informed
    Response from Drive Vauxhall Darlington
    Hello Steven,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with us and that you felt well informed throughout the process. At Drive Vauxhall Darlington, we strive to provide excellent service and ensure our customers have all the information they need. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Drive Vauxhall Darlington Team
  • Rating 5.0
    Every thing went well. Nicola is so good at her job and explains things so well.
    Excellent service, couldn't fault it.
    Response from Drive Vauxhall Darlington
    Hi Elizabeth Thank you for the lovely review and I am pleased that you are enjoying your new car. Regards Nichola
  • Rating 5.0
    I was extremely happy with the MOT on the car. However I was disgusted with the attitude of the service manager and his assistant, they basically told me I was lying,I knew there was a NO SMOKING POLICY in the hire cars, I do not appreciate being told that they would give me the benefit of doubt this time. Also I was asked if I had replaced the fuel in had used, I said yes as there was only 37 miles of fuel when I picked it up and now there is over 50 miles, the service manager said that hire cars go out with at least a quarter of a tank of fuel, which I replied this one did not, again I felt like they didn't believe me and I was lying again. SHARON WALKER.
    Response from Drive Vauxhall Darlington
    Dear Vera S.,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you were happy with the MOT on your car. However, we are truly sorry to learn about your experience with our service team. Your feedback is invaluable, and we take your concerns seriously.

    We apologize for any discomfort or misunderstanding you experienced regarding the smoking policy and fuel level in the hire car. It is never our intention to make our customers feel disbelieved or uncomfortable. We will address this matter with our team to ensure that all interactions are handled with the utmost respect and professionalism.

    Your satisfaction is important to us, and we appreciate your input as it helps us improve our services. If there is anything further you would like to discuss, please feel free to reach out to us directly.

    Thank you once again for your feedback.

    Kind regards,

    Nichola
    Drive Vauxhall Darlington Team
  • Rating 5.0
    Really friendly and helpful staff. Made the process and handover hassle free.
    Response from Drive Vauxhall Darlington
    Thank you for the lovely review. Look forward to seeing you on your annual Service Regards Nichola

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