Motability Scheme at Vertu MINI Durham

4.9
Rating 4.9
(58 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu MINI Durham

Motability Scheme at Vertu MINI Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu MINI Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu MINI Durham on 01913570921 to make an appointment with our Motability specialist.

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Contact information

Address
Broomside Park
Belmont Industrial Estate
Durham DH1 1HP
GB
Get directions
Phone Number
Call Vertu MINI Durham on 0191 357 0921
0191 357 0921
0191 357 0921
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Christian Munden
  • Charlotte Huntington
  • Alicia Watson
  • Thomas Finlayson
  • Tom Sutton
  • Jack Hardy

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Joshua King
  • Samantha Jackson
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Accessibility features at Vertu MINI Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu MINI Durham

  • Rating 5.0
    Excellent service bonus mini come back nice polished
    Response from Vertu MINI Durham
    Hello Lorraine

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you received excellent service and that your MINI came back polished and looking great. It's always our goal to provide top-notch service to our customers, and your feedback is truly appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu MINI Durham!

    Best regards,
    Keith
  • Rating 5.0
    Excellent service, knowledgeable, took her time to explain everything
    Response from Vertu MINI Durham
    Dear Peter

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service and that our team was able to provide you with the information you needed. It's great to know that the time taken to explain everything was appreciated. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience at Vertu MINI Durham. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Keith
  • Rating 5.0
    I ordered a mini yesterday, the advisor (Thomas) was amazing, so helpful and friendly, really put me at ease.
    I had an excellent experience.
    Response from Vertu MINI Durham
    Dear Julie,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience while ordering your MINI. It's fantastic to know that Thomas was able to make the process so enjoyable and put you at ease with his helpful and friendly approach.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    We look forward to seeing you again at Vertu MINI Durham.

    Best regards,
    Liza
  • Rating 5.0
    Excellent customer service
    Response from Vertu MINI Durham
    Dear Kathryn S.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience with us at Vertu MINI Durham. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza.
  • Rating 5.0
    Thomas was amazing and very helpful
    Response from Vertu MINI Durham
    Hello Daniel

    Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that Thomas was able to provide you with amazing and helpful service. At Vertu MINI Durham, we strive to ensure all our customers have a positive experience, and it's wonderful to know that Thomas met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Dean
  • Rating 5.0
    However not happy that they were not allowed to change tyre had to take it to kwik fit who then could not find the puncture. So driving around with maybe an unsafe tyre . Would have liked my tyre to have been dealt with at mini garage
    Response from Vertu MINI Durham
    Good afternoon Pauline. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT5PC0110 Kind regards Dean
  • Rating 5.0
    Yes it’s had been mot last Monday and couresty car for the day it’s perfect
    Response from Vertu MINI Durham
    Hello Julie B.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with the MOT and courtesy car was perfect. Providing excellent service is our top priority, and it's great to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Absolutely fantastic would definitely recommend him nothing was any trouble.
    Response from Vertu MINI Durham
    Dear Margaret R.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu MINI Durham. Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Warm regards,

    Selina
  • Rating 5.0
    Very smooth from start to finish. All staff where/are very tentative
    Response from Vertu MINI Durham
    Dear Sylvia H.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that your experience with us was smooth from start to finish and that our staff were attentive to your needs. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu MINI Durham.

    Best regards,

    Liza.
  • Rating 5.0
    Friendly and helpful staff was informed of everything needed for the car,

    ,


    Response from Vertu MINI Durham
    Dear Carol H.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our staff friendly and helpful, and that you were well-informed about everything needed for your car. Providing excellent service and ensuring our customers have all the information they need is very important to us. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu MINI Durham.

    Kind regards,
    Matthew
  • Rating 5.0
    Thomas finlayson at vertu mini Durham was brilliant.
    He arranged a 24hr test drive
    Showed us all different options on the car
    And on handover explained everything
    He deserves 5 stars
    Response from Vertu MINI Durham
    Dear Allison W.,

    Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu MINI Durham. We are thrilled to hear that Thomas Finlayson provided you with exceptional service and made your visit enjoyable. It's great to know that the 24-hour test drive and the detailed explanations during the handover were helpful in your decision-making process.

    We truly appreciate your kind words and the 5-star rating. Your satisfaction is our top priority, and it's rewarding to know that Thomas met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at Vertu MINI Durham.

    Best regards,
    Chloe
  • Rating 5.0
    Excellent service from my first enquiry to placing an order. Thomas was extremely helpful and quick to respond to my questions.
    Response from Vertu MINI Durham
    Hi Stacey. Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Christian was really friendly happy and very helpful
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    I waited while car serviced and mot. Staff helpful
    Response from Vertu MINI Durham
    Hi Kathleen, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    From walking in to showroom , I was greeted straight away by such friendly staff and was looked after by the Motability specialist Christian who helped me through every step of the way on purchasing a new car.
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Excellent knowledge and patience throughout the handover
    Response from Vertu MINI Durham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
  • Rating 5.0
    Experience was second to none 10 out of 10
    Response from Vertu MINI Durham
    Good afternoon George. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Excellent
    Response from Vertu MINI Durham
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Was seen by Adam who was very Thorough and helpful a credit to your team.
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Great friendly service from Adam
    Always on hand if any questions.
    Response from Vertu MINI Durham
    Good afternoon Leon. Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean

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