Motability Scheme at Vertu MINI Durham

4.9
Rating 4.9
(33 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu MINI Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu MINI Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu MINI Durham on 01913570921 to make an appointment with our Motability specialist.

Contact information

Address
Broomside Park
Belmont Industrial Estate
Durham DH1 1HP
GB
Phone Number
Call Vertu MINI Durham on 0191 357 0921
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Christian Munden
  • Charlotte Huntington
  • Rhys O'Donohoe
  • Adam Gregory
  • Alicia Watson
  • Thomas Finlayson

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Martin Dixon
  • Paul Ughra
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Accessibility features at Vertu MINI Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu MINI Durham

  • Rating 5.0
    Christian was very professional and friendly all the time highly appreciated and recommended.

    Thanks for everything Warmest regards Claire Graham Craig Finnigan
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    Excellent
    Response from Vertu MINI Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent
    Response from Vertu MINI Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent!
    From the first phone call to enquire to then picking the car up, I cannot fault the experience.
    Christian was excellent and very knowledgeable. He made us feel important, even though our car was a motability car and not bought.
    Thank you for everything! I will recommend you to everyone!
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Christian was brilliant, right from the very first phone call to picking up our car. You have been brilliant and we hope to deal with you again. Thank you so much!
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    Our experience was outstanding and also customer care was exceptional
    Response from Vertu MINI Durham
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    A wonderful handover, Tom was very knowledgeable about the vehicle and made sure I understood everything I needed to know. Couldn’t ask for any better service.
    Response from Vertu MINI Durham
    Hi Lisa. Thank you so much for your kind words! We are so happy to hear that Tom was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
  • Rating 5.0
    Very professional and knowledgeable about the scheme and my chosen car.
    Kept me up to date with weekly emails.
    Smooth handover
    Response from Vertu MINI Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Good service and handover. Very pleased
    Response from Vertu MINI Durham
    Hi Sylvia, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Keith
  • Rating 5.0
    Great customer service
    Response from Vertu MINI Durham
    Hi Sylvia, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Keith
  • Rating 5.0
    Excellent and friendly service probably the easiest car purchase we have ever had
    Charlotte could not help enough and looked after us perfectly
    Deserves a Big Bonus
    Response from Vertu MINI Durham
    Good afternoon Fay. Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean.
  • Rating 5.0
    Fantastic service and customer care
    Response from Vertu MINI Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Very good service. Very pleased with the new car.
    Response from Vertu MINI Durham
    Good evening, Jason. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Charlotte was amazing, nothing was too much trouble for her. Amazingly friendly. Couldn’t have asked for a better experience! Thanks Charlotte! Xx
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Charlotte was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 5.0
    Thomas was very patient, helpful and knowledgable about the product. I was hesitant in what I should do at first but was provided with information throughout the process and was not rushed into making a decision. I was allowed 2 test drives and allowed to keep the vehicle for a number of hours to see if it met or was suitable for my needs. Very pleased with service.
    Response from Vertu MINI Durham
    Good Afternoon, Linda. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with Thomas and the team. We look forward to dealing with you again in the future and happy motoring! Many thanks, Liza.
  • Rating 5.0
    Fantastic customer service would highly recommend MINI DURHAM.
    Response from Vertu MINI Durham
    Hi Margaret, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great customer service and support. Very helpful with all questions answered
    Response from Vertu MINI Durham
    Hi Chantelle Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great customer service from Christian whilst going through the process
    Response from Vertu MINI Durham
    Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Selina
  • Rating 4.0
    Great customer service and excellent knowledge
    Response from Vertu MINI Durham
    Good morning Margaret. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Selina
  • Rating 5.0
    Great service! Always happy to help
    Response from Vertu MINI Durham
    Good afternoon, Ann. Thank you for taking your time to leave this great review! Kind regards, Stuart.

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