Motability Scheme at Vertu MINI Durham
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu MINI Durham
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu MINI Durham can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu MINI Durham on 01913570921 to make an appointment with our Motability specialist.
Contact information
Address
Broomside Park
Belmont Industrial Estate
Durham DH1 1HP
GB
Phone Number
Call Vertu MINI Durham on 0191 357 0921
0191 357 0921
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Christian Munden
- Charlotte Huntington
- Alicia Watson
- Thomas Finlayson
- Tom Sutton
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Joshua King
- Samantha Jackson
Click pin to expand map
Accessibility features at Vertu MINI Durham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu MINI Durham
- Rating 5.0Jan 15, 2026I ordered a mini yesterday, the advisor (Thomas) was amazing, so helpful and friendly, really put me at ease.
I had an excellent experience. - Rating 5.0Dec 8, 2025Excellent customer serviceResponse from Vertu MINI DurhamDec 8, 2025Dear Kathryn S.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent customer service experience with us at Vertu MINI Durham. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Liza. - Rating 5.0Nov 21, 2025Thomas was amazing and very helpfulResponse from Vertu MINI DurhamNov 21, 2025Hello Daniel
Thank you so much for taking the time to leave us a fantastic review! We're thrilled to hear that Thomas was able to provide you with amazing and helpful service. At Vertu MINI Durham, we strive to ensure all our customers have a positive experience, and it's wonderful to know that Thomas met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
Dean - Rating 5.0Oct 1, 2025However not happy that they were not allowed to change tyre had to take it to kwik fit who then could not find the puncture. So driving around with maybe an unsafe tyre . Would have liked my tyre to have been dealt with at mini garageResponse from Vertu MINI DurhamOct 1, 2025Good afternoon Pauline. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT5PC0110 Kind regards Dean
- Rating 5.0Sep 17, 2025Yes it’s had been mot last Monday and couresty car for the day it’s perfectResponse from Vertu MINI DurhamSep 17, 2025Hello Julie B.,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that your experience with the MOT and courtesy car was perfect. Providing excellent service is our top priority, and it's great to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Liza - Rating 5.0Sep 9, 2025Absolutely fantastic would definitely recommend him nothing was any trouble.Response from Vertu MINI DurhamSep 9, 2025Dear Margaret R.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with us at Vertu MINI Durham. Your recommendation means a lot to us, and we are grateful for your support. If there is anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Warm regards,
Selina - Rating 5.0Aug 15, 2025Very smooth from start to finish. All staff where/are very tentativeResponse from Vertu MINI DurhamAug 15, 2025Dear Sylvia H.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that your experience with us was smooth from start to finish and that our staff were attentive to your needs. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu MINI Durham.
Best regards,
Liza. - Rating 5.0Jul 3, 2025Friendly and helpful staff was informed of everything needed for the car,
,Response from Vertu MINI DurhamJul 3, 2025Dear Carol H.,
Thank you so much for your wonderful review! We are thrilled to hear that you found our staff friendly and helpful, and that you were well-informed about everything needed for your car. Providing excellent service and ensuring our customers have all the information they need is very important to us. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu MINI Durham.
Kind regards,
Matthew - Rating 5.0Jun 19, 2025Thomas finlayson at vertu mini Durham was brilliant.
He arranged a 24hr test drive
Showed us all different options on the car
And on handover explained everything
He deserves 5 starsResponse from Vertu MINI DurhamJun 19, 2025Dear Allison W.,
Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu MINI Durham. We are thrilled to hear that Thomas Finlayson provided you with exceptional service and made your visit enjoyable. It's great to know that the 24-hour test drive and the detailed explanations during the handover were helpful in your decision-making process.
We truly appreciate your kind words and the 5-star rating. Your satisfaction is our top priority, and it's rewarding to know that Thomas met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your review and for choosing the Motability Scheme at Vertu MINI Durham.
Best regards,
Chloe - Rating 5.0Jan 15, 2025Excellent service from my first enquiry to placing an order. Thomas was extremely helpful and quick to respond to my questions.Response from Vertu MINI DurhamJan 16, 2025Hi Stacey. Thank you so much for your kind words! We are so happy to hear that Thomas was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Kerry
- Rating 5.0Nov 26, 2024Christian was really friendly happy and very helpfulResponse from Vertu MINI DurhamNov 26, 2024Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Oct 25, 2024I waited while car serviced and mot. Staff helpfulResponse from Vertu MINI DurhamOct 25, 2024Hi Kathleen, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Sep 16, 2024From walking in to showroom , I was greeted straight away by such friendly staff and was looked after by the Motability specialist Christian who helped me through every step of the way on purchasing a new car.Response from Vertu MINI DurhamSep 16, 2024Thank you so much for your kind words! We are so happy to hear that Christian was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
- Rating 5.0Jun 10, 2024Excellent knowledge and patience throughout the handoverResponse from Vertu MINI DurhamJun 10, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dawn
- Rating 5.0Jun 3, 2024Experience was second to none 10 out of 10Response from Vertu MINI DurhamJun 3, 2024Good afternoon George. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0May 13, 2024ExcellentResponse from Vertu MINI DurhamMay 13, 2024Thank you for taking your time to leave this great review! Kind regards Dawn
- Rating 5.0May 2, 2024Was seen by Adam who was very Thorough and helpful a credit to your team.Response from Vertu MINI DurhamMay 2, 2024Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
- Rating 5.0Apr 26, 2024Great friendly service from Adam
Always on hand if any questions.Response from Vertu MINI DurhamApr 26, 2024Good afternoon Leon. Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean - Rating 5.0Apr 17, 2024Thank youResponse from Vertu MINI DurhamApr 17, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0Apr 16, 2024Good communication friendly service.Response from Vertu MINI DurhamApr 16, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had an excellent experience while ordering your MINI. It's fantastic to know that Thomas was able to make the process so enjoyable and put you at ease with his helpful and friendly approach.
Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
We look forward to seeing you again at Vertu MINI Durham.
Best regards,
Liza