Motability Scheme at Vertu BMW Durham

4.8
Rating 4.8
(53 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu BMW Durham

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu BMW Durham can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu BMW Durham on 03301784771 to make an appointment with our Motability specialist.

Contact information

Address
Broomside Park
Belmont Industrial Estate
Durham DH1 1HP
GB
Phone Number
Call Vertu BMW Durham on 0330 178 4771
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Jon Cain
  • Michael Pattison
  • Rhys O'Donohoe

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Martin Dixon
  • Paul Ughra
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Accessibility features at Vertu BMW Durham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW Durham

  • Rating 5.0
    Happy with service and advice about available cars.
    Response from Vertu BMW Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    The staff were very polite.They explained everything clearly..rang with an update and had the car ready on time.
    Response from Vertu BMW Durham
    Hi Christine, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Outstanding professional friendly service.
    Response from Vertu BMW Durham
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Very friendly hospitable and comfortable waiting area
    Response from Vertu BMW Durham
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Im verry happy
    Response from Vertu BMW Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    5 star service 5 star staff
    Response from Vertu BMW Durham
    Hi Sheena. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Brian
  • Rating 5.0
    Great dealership, was supplied with coffee,biscuits,crisps,very comfortable area to sit in. Highly recommend.
    Response from Vertu BMW Durham
    Hi Brian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great customer service
    Response from Vertu BMW Durham
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 1.0
    Rubbish service my bmw passed it’s mot with 6cm of wiper blade missing no advisories and one tyre was down to 3.2mm
    Response from Vertu BMW Durham
    Good afternoon Gary. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I would like to discuss your experience with you further, can you please contact me via email to Richard.Skinner@vertumotors.com. Kind regards, Richard Skinner. Head of Business.
  • Rating 5.0
    Exellent service from Jon Cain.It was a pleasure
    Response from Vertu BMW Durham
    Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Polite and pleasant staff enjoyable experience.
    Response from Vertu BMW Durham
    Hi Geoffrey, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great customer service
    Response from Vertu BMW Durham
    Hi Casey, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Great customer experience
    Response from Vertu BMW Durham
    Hi Casey, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent customer service and knowledge
    Response from Vertu BMW Durham
    Thanks for taking the time to mark us as 5 stars! Kind regards, Chloe
  • Rating 5.0
    Great
    Response from Vertu BMW Durham
    Thanks for taking the time to mark us as 5 stars! Kind regards, Selina
  • Rating 5.0
    Wendy arranged everything she was fab!
    Response from Vertu BMW Durham
    Thank you so much for your kind words! We are so happy to hear that Wendy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Outstanding customer service from every member of staff. Very friendly and attentive... lovely bunch of people
    Response from Vertu BMW Durham
    Good afternoon Antony. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Great customer service
    Response from Vertu BMW Durham
    Hi Bettina, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
  • Rating 5.0
    Staff friendly, work done satisfactory
    Response from Vertu BMW Durham
    Hi Elizabeth, thank you for your kind words - we're glad to have been of service! Kind regards, Trish.
  • Rating 5.0
    No hassle great service
    Response from Vertu BMW Durham
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Dawn

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