Motability Scheme at Vertu BMW Durham
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Vertu BMW Durham
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Vertu BMW Durham can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Vertu BMW Durham on 03301784771 to make an appointment with our Motability specialist.
Contact information
Address
Broomside Park
Belmont Industrial Estate
Durham DH1 1HP
GB
Phone Number
Call Vertu BMW Durham on 0330 178 4771
0330 178 4771
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today Toggle Hours
Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 18:30 |
| Tuesday | 09:00 - 18:30 |
| Wednesday | 09:00 - 18:30 |
| Thursday | 09:00 - 18:30 |
| Friday | 09:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Jon Cain
- Michael Pattison
- Nick Mason
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | Closed |
Motability service specialists:
- Paul Ughra
- Joshua King
- Samantha Jackson
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Accessibility features at Vertu BMW Durham
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Vertu BMW Durham
- Rating 5.0Sep 16, 2025Nick was fantastic from Vertu BMW Durham. He was kind, pleasant and extremely helpful. He didn’t push the sale or pressure, he just answered all questions and gave all information and some. He laughed and made us feel extremely comfortable and at ease.
- Rating 5.0Sep 2, 2025Jon Cain was absolutely fantastic went through everything and made sure I understood.Response from Vertu BMW DurhamSep 2, 2025Dear Diane F.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jon Cain provided you with fantastic service and ensured you understood everything thoroughly. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu BMW Durham.
Best regards,
Liza. - Rating 5.0Aug 23, 2025Alwats great serviceResponse from Vertu BMW DurhamAug 23, 2025Hello Jean R.,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We are thrilled to hear that you consistently receive great service at Vertu BMW Durham. Our team is dedicated to providing the best experience possible, and your feedback is truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
Liza. - Rating 5.0Mar 26, 2025Fabulous experience from initial chat to receiving my new car. Throughout the process I was kept informed by Michael, who was very professional, friendly and knowledgeable. Highly recommend BMW Durham.Response from Vertu BMW DurhamMar 26, 2025Good morning Linda. Thank you so much for your kind words! We are so happy to hear that Michael was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
- Rating 5.0Feb 15, 2025Quick, easy & amazing customer service!Response from Vertu BMW DurhamFeb 15, 2025Thank you for taking your time to leave this great review! Kind regards Dawn
- Rating 5.0Nov 23, 2024Great serviceResponse from Vertu BMW DurhamNov 23, 2024Good morning Katie. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
- Rating 5.0Oct 17, 2024All went well collected my car did everything they had to and delivered it back with careResponse from Vertu BMW DurhamOct 17, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0Aug 23, 2024Very good communication and car presented back clean.Response from Vertu BMW DurhamAug 23, 2024Thank you for taking your time to leave this great review! Kind regards Dawn
- Rating 5.0Jul 24, 2024Brilliant customer service from Michael and Vertu. Would definitely recommend.Response from Vertu BMW DurhamJul 24, 2024Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 5.0May 22, 2024Happy with service and advice about available cars.Response from Vertu BMW DurhamMay 22, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0Mar 19, 2024The staff were very polite.They explained everything clearly..rang with an update and had the car ready on time.Response from Vertu BMW DurhamMar 19, 2024Hi Christine, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
- Rating 5.0Feb 28, 2024Outstanding professional friendly service.Response from Vertu BMW DurhamFeb 28, 2024Thank you for taking your time to leave this great review! Kind regards, Liza.
- Rating 5.0Feb 12, 2024Very friendly hospitable and comfortable waiting area
Christian was really helpfulResponse from Vertu BMW DurhamFeb 12, 2024Thank you for taking your time to leave this great review! Kind regards Dawn - Rating 5.0Jan 23, 2024Im verry happyResponse from Vertu BMW DurhamJan 23, 2024Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
- Rating 5.0Dec 7, 20235 star service 5 star staffResponse from Vertu BMW DurhamDec 7, 2023Hi Sheena. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Brian
- Rating 5.0Dec 6, 2023Great dealership, was supplied with coffee,biscuits,crisps,very comfortable area to sit in. Highly recommend.Response from Vertu BMW DurhamDec 6, 2023Hi Brian, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
- Rating 5.0Nov 16, 2023Great customer serviceResponse from Vertu BMW DurhamNov 16, 2023Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
- Rating 1.0Nov 6, 2023Rubbish service my bmw passed it’s mot with 6cm of wiper blade missing no advisories and one tyre was down to 3.2mmResponse from Vertu BMW DurhamNov 7, 2023Good afternoon Gary. Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. I would like to discuss your experience with you further, can you please contact me via email to Richard.Skinner@vertumotors.com. Kind regards, Richard Skinner. Head of Business.
- Rating 5.0Oct 31, 2023Exellent service from Jon Cain.It was a pleasureResponse from Vertu BMW DurhamOct 31, 2023Thank you so much for your kind words! We are so happy to hear that Jon was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
- Rating 5.0Oct 17, 2023Polite and pleasant staff enjoyable experience.Response from Vertu BMW DurhamOct 17, 2023Hi Geoffrey, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
Thank you so much for taking the time to share your wonderful feedback about your experience at Vertu BMW Durham. We are thrilled to hear that Nick provided you with such a positive and comfortable experience. It's great to know that his approach made you feel at ease and well-informed without any pressure. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Nick. We look forward to welcoming you back in the future and assisting you with any of your mobility needs.
Best regards, Dawn
The Vertu BMW Durham Team