Motability Scheme at Lookers Renault Newcastle

4.9
Rating 4.9
(270 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Welcome to Lookers Renault Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Renault Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Renault Newcastle on 01912284300 to make an appointment with our Motability specialist.

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Contact information

Address
Benfield Road
Newcastle Upon Tyne NE6 5XA
GB
Get directions
Phone Number
Call Lookers Renault Newcastle on 0191 228 4300
0191 228 4300
0191 228 4300
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Terry Fleming
  • Jessica Senior
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • David Fish
  • Alana Joyce
  • Lauren Chambers
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Renault Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Lookers Renault Newcastle

  • Rating 5.0
    Terry at Lookers Renault Newcastle was amazing
    Response from Lookers Renault Newcastle
    Dear Judith,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience with Terry at Lookers Renault Newcastle. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.

    Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best possible service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Good service
    Excellent personnel
    Response from Lookers Renault Newcastle
    Dear Susan D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our service and found our personnel excellent. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best service possible.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Jessica was excellent she sat in the car explaining how everything worked but she got me to do it while explaining her customer service was fantastic thank you
    Response from Lookers Renault Newcastle
    Dear Donna L.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Jessica provided you with excellent service and that her approach was helpful in making you feel comfortable with your new vehicle. Your kind words and perfect rating are greatly appreciated and will be shared with Jessica and the team. We strive to offer the best service possible, and feedback like yours motivates us to continue doing so. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,

    The Lookers Renault Newcastle Team
  • Rating 4.0
    Staff in branch excellent, work carried out clearly explained and courtesy car supplied. Only negatives were that when I booked the appointment I was not made aware that I could book a half day appointment, which would have been easier for me with hospital appointments on the same day.
    Response from Lookers Renault Newcastle
    Dear Leslie R.,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff excellent and appreciated the clear explanations of the work carried out, as well as the provision of a courtesy car. Your positive comments are greatly appreciated and will be shared with the team.

    We apologize for any inconvenience caused by not being informed about the option to book a half-day appointment. We understand how important it is to accommodate your schedule, especially with hospital appointments. Your feedback is invaluable, and we will ensure that our booking process is reviewed to provide better information and options to our customers in the future.

    Thank you once again for your review and for choosing the Motability Scheme at Lookers Renault Newcastle. We look forward to serving you again and hope to make your next experience even better.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Perfect!
    Response from Lookers Renault Newcastle
    Hello Ben,

    Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect experience with us at Lookers Renault Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Very easy from start to finish. Terry explained how everything worked, which is important for AuDHDers who don't get along well with manuals.
    This is my second car from Lookers Benfield and I'd recommend them to anyone.
    Response from Lookers Renault Newcastle
    Hello Debra,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your journey with Lookers Renault Newcastle was smooth and that Terry was able to provide the clear explanations you needed. It's wonderful to know that our efforts to make the process easy and accessible are appreciated, especially by customers like yourself.

    We're delighted to have had the opportunity to assist you with your second car, and your recommendation means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Jessica went above and beyond to make sure every question was answered and excellent customer service
    Response from Lookers Renault Newcastle
    Dear Donna L.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jessica provided you with excellent customer service and went above and beyond to ensure all your questions were answered. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Jessica the salesperson was very helpful and knowledgeable upto now the whole experience has been problem free
    Response from Lookers Renault Newcastle
    Hello Paul,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with us has been problem-free and that Jessica was able to assist you with her helpfulness and knowledge. Providing excellent service is our top priority, and it's wonderful to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Jessica was brilliant from start to finish, she catered to all my worries & needs with ease. We couldnt be more thankful she is a real credit to the dealership x
    Response from Lookers Renault Newcastle
    Hello Victoria,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jessica. It's fantastic to know that she was able to address all your worries and needs so effectively. We are incredibly proud to have her as part of our team, and your kind words truly mean a lot to us.

    If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Lookers Renault Newcastle.

    Best regards,

    The Lookers Renault Newcastle Team
  • Rating 5.0
    Perfect experience to be honest all my questions were answered, any queries I had were answered in a timely manner.
    Response from Lookers Renault Newcastle
    Hello Ben,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a perfect experience with us at Lookers Renault Newcastle. It's great to know that all your questions and queries were addressed promptly. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Great. Quick. Polite
    Response from Lookers Renault Newcastle
    Hello Leroy,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service to be great, quick, and polite. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 2.0
    Very rude and unprofessional at this dealership. Twice they have been like this
    Response from Lookers Renault Newcastle
    Hello Morgan,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience at our dealership and that it did not meet your expectations. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.

    Please know that your feedback is important to us, and we are taking it seriously. We will be reviewing this situation internally to ensure improvements are made. If you would like to discuss this further or have any additional concerns, please feel free to reach out to us directly.

    Thank you again for bringing this to our attention.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Lovely staff and the person who deal with mobility are very polite and run everything g smooth.
    Response from Lookers Renault Newcastle
    Dear Susan S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Lookers Renault Newcastle. Our staff takes great pride in providing polite and efficient service, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Extremely nice and very helpful
    Plus everything was made so simple to understand
    Response from Lookers Renault Newcastle
    Dear Edward C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service extremely nice and very helpful. Our team at Lookers Renault Newcastle is dedicated to making the process as simple and straightforward as possible, and your feedback reassures us that we are on the right track.

    Your satisfaction is our top priority, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Ann Scott
    Lookers Renault Newcastle Team
  • Rating 5.0
    Well done to everybody concerned
    Response from Lookers Renault Newcastle
    Dear Ann O.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with us at Lookers Renault Newcastle. Your kind words and perfect rating mean a lot to our team, and we are delighted to know that our efforts met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Very nice work and great people
    Response from Lookers Renault Newcastle
    Hello Michal M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Renault Newcastle. Our team is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Customer service and garage services excellent consistently
    Response from Lookers Renault Newcastle
    Hello Jane D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently find our customer service and garage services excellent. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    If there is anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to continuing to serve you in the future.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 4.0
    Straight forward not pushy
    Response from Lookers Renault Newcastle
    Hello Donna,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found your experience with us straightforward and appreciated our non-pushy approach. Your feedback is valuable to us as we strive to provide the best service possible. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out. We look forward to assisting you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Jessica was amazing went above and beyond customer service was outstanding
    Response from Lookers Renault Newcastle
    Dear Anne C.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jessica provided you with outstanding service and went above and beyond to assist you. At Lookers Renault Newcastle, we strive to offer the best experience possible, and it's always rewarding to know when we've succeeded.

    Your kind words and perfect rating mean a lot to us and will certainly be shared with Jessica and the entire team. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Great service, lovely staff. Kept me updated. Car was ready a lot faster than I thought.
    Response from Lookers Renault Newcastle
    Hello Carly J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and that our staff could keep you updated throughout the process. It's fantastic to know that your car was ready sooner than expected. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Lookers Renault Newcastle Team

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