Motability Scheme at Lookers Renault Newcastle
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Lookers Renault Newcastle
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Renault Newcastle can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Renault Newcastle on 01912284300 to make an appointment with our Motability specialist.
Contact information
Address
Benfield Road
Newcastle Upon Tyne NE6 5XA
GB
Phone Number
Call Lookers Renault Newcastle on 0191 228 4300
0191 228 4300
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- Terry Fleming
- Jessica Senior
- Christopher Eggleton
- Michael Hunton
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- David Fish
- Alana Joyce
- Lauren Chambers
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Renault Newcastle
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Lookers Renault Newcastle
- Rating 5.0Dec 22, 2025Great
- Rating 5.0Dec 17, 2025Absolutely brilliant, i had jessica senior who made everything so easy and understandable, lively lady and a smoith experienceResponse from Lookers Renault NewcastleDec 18, 2025Hello Graham,
Thank you so much for your wonderful review! We're thrilled to hear that you had such a positive experience with Jessica. It's great to know she made everything easy and understandable for you. We strive to provide a smooth and enjoyable experience for all our customers, and your feedback is truly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.
Best regards,
The Lookers Renault Newcastle Team - Rating 1.0Dec 15, 2025Absolutely terrible didn’t tell me anything didn’t set up hire car said it was the tires then said it was recalled absolutely terrible serviceResponse from Lookers Renault NewcastleDec 15, 2025Hello Aaron,
Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your recent experience and the issues you faced with our service. We strive to provide a seamless and supportive experience for all our customers, and it’s clear we fell short in your case.
I would like to understand more about what happened so we can address these concerns directly and ensure improvements are made. Please feel free to reach out to me directly at your earliest convenience. Your feedback is invaluable in helping us enhance our services and prevent similar situations in the future.
Thank you for bringing this to our attention, and I hope we can resolve this matter to your satisfaction.
Kind Regards.
Lookers Customer Service & Resolutions Team - Rating 5.0Dec 15, 2025Always so friendly and helpful a spuerb customer experience every time for me
Kindest Regards
Andrew HaleyResponse from Lookers Renault NewcastleDec 15, 2025Dear Andrew,
Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you consistently have a superb customer experience at Lookers Renault Newcastle. Our team takes great pride in being friendly and helpful, and your kind words are a testament to their dedication.
Your satisfaction is our top priority, and receiving a perfect rating from you is incredibly rewarding. We look forward to continuing to provide you with excellent service in the future.
Kindest regards,
The Lookers Renault Newcastle Team - Rating 5.0Dec 12, 2025Excellent service as usual can't fault itResponse from Lookers Renault NewcastleDec 15, 2025Hello Annette,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently receive excellent service from us. Your feedback is incredibly valuable and motivates our team to continue providing the best experience possible. If there's anything more we can do for you, please don't hesitate to let us know. We look forward to seeing you again soon at Lookers Renault Newcastle.
Best regards,
The Motability Scheme Team - Rating 5.0Dec 4, 2025Very friendly and helpfulResponse from Lookers Renault NewcastleDec 5, 2025Hello Timothy E.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.
Best regards,
Ann Scott
Customer Advisor
Lookers Renault Newcastle - Rating 5.0Dec 1, 2025Jessica was brilliant, really insightful especially when we had a list of what we neededResponse from Lookers Renault NewcastleDec 2, 2025Dear Michael D.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Jessica was able to provide you with insightful assistance, especially when you had a list of specific needs. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience with our team at Lookers Renault Newcastle.
We strive to provide the best service possible, and it is always rewarding to hear when we meet our customers' expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing the Motability Scheme with us.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Dec 1, 2025GoodResponse from Lookers Renault NewcastleDec 2, 2025Dear Geoffrey G.,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with us at Lookers Renault Newcastle. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Lookers Renault Newcastle Team - Rating 5.0Nov 20, 2025Terry at Lookers Renault Newcastle was amazingResponse from Lookers Renault NewcastleNov 20, 2025Dear Judith,
Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an amazing experience with Terry at Lookers Renault Newcastle. Providing exceptional service is our top priority, and it's always rewarding to know when we've succeeded.
Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering the best possible service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your support.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Nov 20, 2025Good service
Excellent personnelResponse from Lookers Renault NewcastleNov 20, 2025Dear Susan D.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our service and found our personnel excellent. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best service possible.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Nov 20, 2025Jessica was excellent she sat in the car explaining how everything worked but she got me to do it while explaining her customer service was fantastic thank youResponse from Lookers Renault NewcastleNov 20, 2025Dear Donna L.,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Jessica provided you with excellent service and that her approach was helpful in making you feel comfortable with your new vehicle. Your kind words and perfect rating are greatly appreciated and will be shared with Jessica and the team. We strive to offer the best service possible, and feedback like yours motivates us to continue doing so. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Warm regards,
The Lookers Renault Newcastle Team - Rating 4.0Nov 19, 2025Staff in branch excellent, work carried out clearly explained and courtesy car supplied. Only negatives were that when I booked the appointment I was not made aware that I could book a half day appointment, which would have been easier for me with hospital appointments on the same day.Response from Lookers Renault NewcastleNov 19, 2025Dear Leslie R.,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our staff excellent and appreciated the clear explanations of the work carried out, as well as the provision of a courtesy car. Your positive comments are greatly appreciated and will be shared with the team.
We apologize for any inconvenience caused by not being informed about the option to book a half-day appointment. We understand how important it is to accommodate your schedule, especially with hospital appointments. Your feedback is invaluable, and we will ensure that our booking process is reviewed to provide better information and options to our customers in the future.
Thank you once again for your review and for choosing the Motability Scheme at Lookers Renault Newcastle. We look forward to serving you again and hope to make your next experience even better.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Nov 18, 2025Perfect!Response from Lookers Renault NewcastleNov 18, 2025Hello Ben,
Thank you so much for your wonderful review! We're thrilled to hear that you had a perfect experience with us at Lookers Renault Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Renault Newcastle - Rating 5.0Nov 18, 2025Very easy from start to finish. Terry explained how everything worked, which is important for AuDHDers who don't get along well with manuals.
This is my second car from Lookers Benfield and I'd recommend them to anyone.Response from Lookers Renault NewcastleNov 18, 2025Hello Debra,
Thank you so much for taking the time to share your experience with us! We're thrilled to hear that your journey with Lookers Renault Newcastle was smooth and that Terry was able to provide the clear explanations you needed. It's wonderful to know that our efforts to make the process easy and accessible are appreciated, especially by customers like yourself.
We're delighted to have had the opportunity to assist you with your second car, and your recommendation means a lot to us. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Lookers Renault Newcastle Team - Rating 5.0Nov 17, 2025Jessica went above and beyond to make sure every question was answered and excellent customer serviceResponse from Lookers Renault NewcastleNov 17, 2025Dear Donna L.,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Jessica provided you with excellent customer service and went above and beyond to ensure all your questions were answered. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best possible service.
If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Renault Newcastle - Rating 5.0Nov 13, 2025Jessica the salesperson was very helpful and knowledgeable upto now the whole experience has been problem freeResponse from Lookers Renault NewcastleNov 13, 2025Hello Paul,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that your experience with us has been problem-free and that Jessica was able to assist you with her helpfulness and knowledge. Providing excellent service is our top priority, and it's wonderful to know we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.
Best regards,
The Motability Scheme Team at Lookers Renault Newcastle - Rating 5.0Nov 12, 2025Jessica was brilliant from start to finish, she catered to all my worries & needs with ease. We couldnt be more thankful she is a real credit to the dealership xResponse from Lookers Renault NewcastleNov 12, 2025Hello Victoria,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jessica. It's fantastic to know that she was able to address all your worries and needs so effectively. We are incredibly proud to have her as part of our team, and your kind words truly mean a lot to us.
If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Lookers Renault Newcastle.
Best regards,
The Lookers Renault Newcastle Team - Rating 5.0Nov 10, 2025Perfect experience to be honest all my questions were answered, any queries I had were answered in a timely manner.Response from Lookers Renault NewcastleNov 10, 2025Hello Ben,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a perfect experience with us at Lookers Renault Newcastle. It's great to know that all your questions and queries were addressed promptly. Our team is dedicated to providing the best service possible, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Renault Newcastle Team - Rating 5.0Nov 7, 2025Great. Quick. PoliteResponse from Lookers Renault NewcastleNov 10, 2025Hello Leroy,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our service to be great, quick, and polite. Providing excellent customer service is our top priority, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.
Best regards,
The Motability Scheme Team at Lookers Renault Newcastle - Rating 2.0Oct 30, 2025Very rude and unprofessional at this dealership. Twice they have been like thisResponse from Lookers Renault NewcastleOct 31, 2025Hello Morgan,
Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience at our dealership and that it did not meet your expectations. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.
Please know that your feedback is important to us, and we are taking it seriously. We will be reviewing this situation internally to ensure improvements are made. If you would like to discuss this further or have any additional concerns, please feel free to reach out to us directly.
Thank you again for bringing this to our attention.
Kind regards
Lookers Customer Service & Resolution Team
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with us at Lookers Renault Newcastle. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Renault Newcastle Team