Motability Scheme at Lookers Renault Newcastle

4.9
Rating 4.9
(259 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Call dealer

Welcome to Lookers Renault Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Renault Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Renault Newcastle on 01912284300 to make an appointment with our Motability specialist.

Visit dealer website
Visit dealer website

Contact information

Address
Benfield Road
Newcastle Upon Tyne NE6 5XA
GB
Get directions
Phone Number
Call Lookers Renault Newcastle on 0191 228 4300
0191 228 4300
0191 228 4300
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 15:00

Motability Scheme specialists:

  • Terry Fleming
  • Jessica Senior
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • David Fish
  • Alana Joyce
  • Lauren Chambers
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Lookers Renault Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Lookers Renault Newcastle

  • Rating 2.0
    Very rude and unprofessional at this dealership. Twice they have been like this
    Response from Lookers Renault Newcastle
    Hello Morgan,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your experience at our dealership and that it did not meet your expectations. We strive to provide excellent service to all our customers, and it's clear we fell short in your case.

    Please know that your feedback is important to us, and we are taking it seriously. We will be reviewing this situation internally to ensure improvements are made. If you would like to discuss this further or have any additional concerns, please feel free to reach out to us directly.

    Thank you again for bringing this to our attention.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Lovely staff and the person who deal with mobility are very polite and run everything g smooth.
    Response from Lookers Renault Newcastle
    Dear Susan S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with our team at Lookers Renault Newcastle. Our staff takes great pride in providing polite and efficient service, and it's rewarding to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Extremely nice and very helpful
    Plus everything was made so simple to understand
    Response from Lookers Renault Newcastle
    Dear Edward C.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found our service extremely nice and very helpful. Our team at Lookers Renault Newcastle is dedicated to making the process as simple and straightforward as possible, and your feedback reassures us that we are on the right track.

    Your satisfaction is our top priority, and we are delighted to know that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Ann Scott
    Lookers Renault Newcastle Team
  • Rating 5.0
    Well done to everybody concerned
    Response from Lookers Renault Newcastle
    Dear Ann O.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with us at Lookers Renault Newcastle. Your kind words and perfect rating mean a lot to our team, and we are delighted to know that our efforts met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Very nice work and great people
    Response from Lookers Renault Newcastle
    Hello Michal M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Renault Newcastle. Our team is dedicated to providing excellent service, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Customer service and garage services excellent consistently
    Response from Lookers Renault Newcastle
    Hello Jane D.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you consistently find our customer service and garage services excellent. Your feedback is incredibly important to us, and it’s great to know that we are meeting your expectations.

    If there is anything more we can do for you or if you have any further feedback, please don’t hesitate to reach out. We look forward to continuing to serve you in the future.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 4.0
    Straight forward not pushy
    Response from Lookers Renault Newcastle
    Hello Donna,

    Thank you for taking the time to leave us a review. We're delighted to hear that you found your experience with us straightforward and appreciated our non-pushy approach. Your feedback is valuable to us as we strive to provide the best service possible. If there's anything more we can do to enhance your experience or if you have any further comments, please feel free to reach out. We look forward to assisting you again in the future.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Jessica was amazing went above and beyond customer service was outstanding
    Response from Lookers Renault Newcastle
    Dear Anne C.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Jessica provided you with outstanding service and went above and beyond to assist you. At Lookers Renault Newcastle, we strive to offer the best experience possible, and it's always rewarding to know when we've succeeded.

    Your kind words and perfect rating mean a lot to us and will certainly be shared with Jessica and the entire team. We look forward to welcoming you back in the future and continuing to meet your mobility needs.

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Great service, lovely staff. Kept me updated. Car was ready a lot faster than I thought.
    Response from Lookers Renault Newcastle
    Hello Carly J.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and that our staff could keep you updated throughout the process. It's fantastic to know that your car was ready sooner than expected. Your feedback is greatly appreciated and motivates us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Very helpful and friendly
    Response from Lookers Renault Newcastle
    Hello Denise R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team very helpful and friendly. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Lookers Renault Newcastle.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Friendly, knowlegeable, and informative. Able to answer all if the questions I had. Good cummunication throughout the process.
    Response from Lookers Renault Newcastle
    Hello Heather M.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you found our team friendly, knowledgeable, and informative. It's wonderful to know that we were able to answer all your questions and maintain good communication throughout your experience with us. Your feedback is greatly appreciated and motivates us to continue providing excellent service. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    Went above and beyond, friendly and very helpful great customer service.
    Response from Lookers Renault Newcastle
    Hello Anne C.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Lookers Renault Newcastle. Our team is dedicated to providing exceptional service, and it's fantastic to know that we went above and beyond to meet your needs. Your kind words and perfect rating mean a lot to us. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Fantastic service
    Response from Lookers Renault Newcastle
    Hello Daniel G.,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Lookers Renault Newcastle. Providing excellent service is our top priority, and it’s always rewarding to know when we’ve achieved that. If you have any further feedback or need assistance in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    They were very good and explained all the features of the car.
    Response from Lookers Renault Newcastle
    Hello Anjum-minah P.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with us at Lookers Renault Newcastle. Our team takes great pride in ensuring that all our customers fully understand the features of their new car, and it's fantastic to know that we met your expectations. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Was efficient and contact was great
    Response from Lookers Renault Newcastle
    Hello Julie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service efficient and that our team was able to maintain great contact with you. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    He was very helpful and informative
    Response from Lookers Renault Newcastle
    Dear Anjum-minah P.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service helpful and informative. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible experience for our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Renault Newcastle.

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle
  • Rating 5.0
    AMAZING experience he helped so much made us feel at ease and he really helped me he was amazing person there should be more like him
    Response from Lookers Renault Newcastle
    Hi Kelly,

    Thank you so much for taking the time to share your wonderful experience with us! We are thrilled to hear that you had an amazing experience and felt at ease during your visit. Our team strives to provide the best service possible, and it's incredibly rewarding to know that we succeeded in making your experience a positive one. Your kind words about our team member are greatly appreciated, and we will be sure to pass along your compliments. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back to Lookers Renault Newcastle in the future!

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Lookers are very good .. pleased to deal with them
    Response from Lookers Renault Newcastle
    Hello Arthur R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had a great experience with Lookers Renault Newcastle. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Lookers Renault Newcastle Team
  • Rating 5.0
    Jessica was absolutely fantastic from start to finish made the experience of order to receiving my car all the better. Absolute brilliant service. Thanks Jessica
    Response from Lookers Renault Newcastle
    Hello Jamie F.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Jessica provided you with fantastic service throughout your experience. It's always our goal to ensure our customers have a smooth and enjoyable journey from order to delivery, and we're delighted that Jessica made this possible for you.

    Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to Jessica. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme at Lookers Renault Newcastle.

    Best regards,

    Caitlin
    Lookers Renault Newcastle
  • Rating 5.0
    Anthony explained everything about my car was so polite did her job well. happy with him waiting of alarm tracker fitted
    Response from Lookers Renault Newcastle
    Dear Sharon B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Hannah was able to assist you effectively and that you were happy with her service. At Lookers Renault Newcastle, we strive to provide the best experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Lookers Renault Newcastle

Similar Motability Scheme dealers

Start new search