Motability Scheme at Sytner Mercedes-Benz Newcastle
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
City West Business Park
Scotswood Road
Newcastle Upon Tyne NE4 7DF
GB
Phone Number
Call Sytner Mercedes-Benz Newcastle on 0191 226 7444
0191 226 7444
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today Toggle Hours
Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
Motability Scheme specialists:
- Paul Doran
- Daniel Twizell
- Paul Stafford
- James Sheldon
- Conor Watts
- Steven Gelson
- Matthew Armstrong
- Jessica Morrison
- Javaad Mohammed
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Service centre details
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:30 |
| Tuesday | 07:30 - 18:30 |
| Wednesday | 07:30 - 18:30 |
| Thursday | 07:30 - 18:30 |
| Friday | 07:30 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Alan Gilchrist
- Paul Simpson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz Newcastle
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz Newcastle
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz Newcastle can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz Newcastle on 01912267444 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz Newcastle
- Rating 5.0Nov 21, 2024Very good kept updated and every question was answered till understood. I was treated with respect and dignity by Conor watts at Mercedes Benz Scotwood Newcastle. Very friendly and nothing was too much bother for him.car even arrived a month earlier than excepted ThanksResponse from Sytner Mercedes-Benz NewcastleNov 22, 2024Hello Sarah, Thank you for sharing such fabulous feedback about Conor. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is certainly an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to him on a personal level. We value your custom and look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 20, 2024Excellent!Response from Sytner Mercedes-Benz NewcastleNov 21, 2024Good morning Derek, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 15, 2024Good experience Daniel took the time to make us feel valued and explained everything.Response from Sytner Mercedes-Benz NewcastleNov 16, 2024Dear Harry, Thank you very much for posting your terrific review and 5* rating. I will be sharing your comments with Daniel at Mercedes-Benz of Newcastle, your lovely comments will make his day! We appreciate your business and look forward to welcoming you again in due course where I’m sure
you will meet some other great team members who will keep your Mercedes in perfect working order over the coming years. We wish you many years of safe and happy motoring. Kind regards, Angie Blacklaw, Divisional Head of Customer Service. - Rating 5.0Nov 13, 2024GreatResponse from Sytner Mercedes-Benz NewcastleNov 16, 2024Dear Derek, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Nov 4, 2024FantasticResponse from Sytner Mercedes-Benz NewcastleNov 5, 2024Hello David, We are absolutely delighted to learn that you had a fantastic experience here at Mercedes-Benz of Newcastle. We strive to provide the best customer service possible and we are so pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 4, 2024Dan was really helpful spending the time needed and guiding us with useful information about the car and answering all our questions.Response from Sytner Mercedes-Benz NewcastleNov 4, 2024Hello Harry, We are delighted to learn that you had a great experience with us at Mercedes-Benz of Newcastle and with Dan in particular. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Oct 4, 2024Great serviceResponse from Sytner Mercedes-Benz NewcastleOct 4, 2024Hi William, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Oct 4, 2024First classResponse from Sytner Mercedes-Benz NewcastleOct 4, 2024Hello Peter, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Newcastle. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jul 25, 2024Saddiq was excellentResponse from Sytner Mercedes-Benz NewcastleJul 29, 2024Dear Leyla, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Saddiq at our Mercedes-Benz of Newcastle dealership, he will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Jul 1, 2024No problem at all Very good experience.Response from Sytner Mercedes-Benz NewcastleJul 2, 2024Good morning Callum, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jun 20, 2024My apologies I thought the review was a different company, the Mercedes staff at Newcastle are extremely courteous and friendly, the MOT and service was done in a real quick time, it saddens me that Mercedes are not joining the Mobility Scheme anymore as I would be the first in the queue to get another Mercedes from Newcastle as the overall experience over the past 5 years has been outstandingResponse from Sytner Mercedes-Benz NewcastleJun 20, 2024Hello Stephanie,
Thank you for taking the time to leave us your feedback. I am truly disappointed and concerned to read your comments and sorry to see the low star rating relating to your recent experience with us at Mercedes Benz of Newcastle.
If you would be prepared to elaborate, please do not hesitate to contact our Service Manager, Andrew Smith via email - andrewsmith7@sytner.co.uk and if you could include your registration number that would be super helpful.
Kind regards
Nicola Lee
Divisional Customer Experience Manager - Rating 5.0Jun 5, 2024Very helpful and politeResponse from Sytner Mercedes-Benz NewcastleJun 5, 2024Hello Douglas, Thank you for sharing such lovely feedback for the team here at Mercedes-Benz of Newcastle, your positive comments are very much appreciated. We look forward to welcoming you again next time and to providing you with same level of customer service. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 3.0May 21, 2024For my service and MOT I was at the dealership for 3and a half hours and although given coffee no one told me what was happeningResponse from Sytner Mercedes-Benz NewcastleMay 22, 2024Good morning Jillian, Thank you for sharing your review, albeit really disheartening to read. Please be assured that this is certainly not the level of service we aspire to provide for our valued customer, and I personally apologise as we clearly failed to meet our usual high standards on this occasion. We appreciate your feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. We are committed to providing you with a great experience, the team and I look forward to welcoming you in the not too distant future when hopefully we will have the opportunity to prove that we can deliver a 5* service for you. Once again, I hope you will accept my genuine apologies in the spirt they are intended. Warmest regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0May 6, 2024Very polite, friendly and knowledgeable staff.Response from Sytner Mercedes-Benz NewcastleMay 8, 2024Hello Steven, Thank you for sharing such lovely feedback for the team here at Mercedes-Benz of Newcastle, your kind comments are very much appreciated. We value your support and look forward to welcoming you again next time! Kind Regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0May 2, 2024First class from beginning to endResponse from Sytner Mercedes-Benz NewcastleMay 2, 2024Dear Jon, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 1.0Feb 29, 2024Took too long to check the vehicle in when dropping it off. Was told the car was ready to collect but when I got there I waited over an hour as it wasn’t ready.Response from Sytner Mercedes-Benz NewcastleMar 1, 2024Dear John, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Newcastle. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Feb 21, 2024Excellent serviceResponse from Sytner Mercedes-Benz NewcastleFeb 27, 2024Hi David, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 21, 2024Professional and friendly experience as usual thank you.Response from Sytner Mercedes-Benz NewcastleFeb 27, 2024Hi Robert, We are delighted to have provided you with such a positive experience! Our team strives to deliver excellence on every interaction and we are happy you found this to be the case during your recent visit. Looking forward to being of service to you again in the future. Best wishes, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Feb 5, 2024The staff were very helpful and polite. Everything was done quickly.Response from Sytner Mercedes-Benz NewcastleFeb 7, 2024Dear Steven, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service. - Rating 5.0Jan 23, 2024Perfect service as alwaysResponse from Sytner Mercedes-Benz NewcastleJan 26, 2024Hi Susan, Thank you for taking the time to share this wonderful review. I am delighted to read that you are pleased with the level of service that you received from us and will ensure that the team receive the recognition they deserve. We look forward to welcoming you again next time. Have a super weekend! Kind Regards, Nicola Lee, Divisional Customer Experience Manager