Motability Scheme at Sytner Mercedes-Benz Newcastle
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
City West Business Park
Scotswood Road
Newcastle Upon Tyne NE4 7DF
GB
Phone Number
Call Sytner Mercedes-Benz Newcastle on 0191 226 7444
0191 226 7444
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today Toggle Hours
Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | Closed |
| Sunday | Closed |
Motability Scheme specialists:
- Paul Doran
- Daniel Twizell
- Paul Stafford
- James Sheldon
- Steven Gelson
- Matthew Armstrong
- Jessica Morrison
- Javaad Mohammed
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today Toggle Hours
Service centre details
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 14:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:30 |
| Tuesday | 07:30 - 18:30 |
| Wednesday | 07:30 - 18:30 |
| Thursday | 07:30 - 18:30 |
| Friday | 07:30 - 18:30 |
| Saturday | 08:00 - 14:00 |
| Sunday | Closed |
Motability service specialists:
- Alan Gilchrist
- Paul Simpson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz Newcastle
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz Newcastle
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz Newcastle can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz Newcastle on 01912267444 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz Newcastle
- Rating 5.0Jan 30, 2025Brilliant serviceResponse from Sytner Mercedes-Benz NewcastleJan 30, 2025Hello Georgina, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 24, 2025I was kept well informed. The dealership went out of their way to collect and deliver my car.Response from Sytner Mercedes-Benz NewcastleJan 24, 2025Hi Ian, We are delighted to read that you had a great experience here at Mercedes-Benz of Newcastle. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience, it is appreciated. Have a great weekend! Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 23, 2025Very professional and friendly as alwaysResponse from Sytner Mercedes-Benz NewcastleJan 24, 2025Hello Robert, Thank you for the fantastic feedback. We will share your comments with the wider team. It was a pleasure to look after you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 20, 2025I had a great experience with Mercedes Benz I was made to feel welcome and appreciated by all the staff, especially Dan my salesman he was so good at explaining the whole process with me and answered all my questions with good advice I asked for on the vehicle that I was looking at, they kept me informed throughout the process from beginning to end via emails and phone calls keeping me informed and updated on the status of my car, was told to call them if I needed any assistance on the roadside before I received the information booklet from you, going back to sort my app on my mobile and told to contact them if I need any help with anything related to the car, I couldn’t of asked for a better service it was faultless in my opinion, I am happy with them and would definitely recommend them to others I am sure they will have the same experience that I did, the car is amazing and beautiful I would look after it for when eventually have to return it to you because I know that it will definitely be missed. Service and product 10/10 for me.Response from Sytner Mercedes-Benz NewcastleJan 21, 2025Dear Paul, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of Newcastle. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Dan is really focused on delivering an exceptional customer experience and I will be sure to let him know that he has been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kindest regards, Angie Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Jan 20, 2025Excellent thank you .Response from Sytner Mercedes-Benz NewcastleJan 20, 2025Hello Maureen, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Dec 31, 2024A pleasant experience from start to finishResponse from Sytner Mercedes-Benz NewcastleJan 2, 2025Hello Jolene, We are delighted to hear that you had a great experience with us at Mercedes-Benz of Newcastle. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Dec 31, 2024Excellent experiance.Response from Sytner Mercedes-Benz NewcastleJan 2, 2025Hello Christopher, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Dec 18, 2024Always friendly and extremely professional.... Wonderful to deal with the customer service is second to none.Response from Sytner Mercedes-Benz NewcastleDec 18, 2024Dear Joanne, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible. Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Dec 10, 2024Amazing service!! James was so helpful and amazing at his job , he made everything so simple and went above and beyond for me!Response from Sytner Mercedes-Benz NewcastleDec 10, 2024Hello Gemma, Thank you for sharing your lovely feedback for Mercedes-Benz of Newcastle and for James in particular. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you so well. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 26, 2024Paul is the motability specialist and he is amazing, friendly and professional.Response from Sytner Mercedes-Benz NewcastleNov 28, 2024Hello Theresa, We are delighted to learn that you've had a great experience with Paul here at Mercedes-Benz of Newcastle. He strives to provide the best customer service and we are pleased that he was able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 25, 2024Jessica was amazing very helpful hard working girl always happy to help with any querie asset to your team great serviceResponse from Sytner Mercedes-Benz NewcastleNov 26, 2024Dear Leona, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Jessica at our Mercedes-Benz of Newcastle dealership, in which she will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Nov 21, 2024Very good kept updated and every question was answered till understood. I was treated with respect and dignity by Conor watts at Mercedes Benz Scotwood Newcastle. Very friendly and nothing was too much bother for him.car even arrived a month earlier than excepted ThanksResponse from Sytner Mercedes-Benz NewcastleNov 22, 2024Hello Sarah, Thank you for sharing such fabulous feedback about Conor. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is certainly an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to him on a personal level. We value your custom and look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 20, 2024Excellent!Response from Sytner Mercedes-Benz NewcastleNov 21, 2024Good morning Derek, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 15, 2024Good experience Daniel took the time to make us feel valued and explained everything.Response from Sytner Mercedes-Benz NewcastleNov 16, 2024Dear Harry, Thank you very much for posting your terrific review and 5* rating. I will be sharing your comments with Daniel at Mercedes-Benz of Newcastle, your lovely comments will make his day! We appreciate your business and look forward to welcoming you again in due course where I’m sure
you will meet some other great team members who will keep your Mercedes in perfect working order over the coming years. We wish you many years of safe and happy motoring. Kind regards, Angie Blacklaw, Divisional Head of Customer Service. - Rating 5.0Nov 13, 2024GreatResponse from Sytner Mercedes-Benz NewcastleNov 16, 2024Dear Derek, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Sunderland, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Nov 4, 2024FantasticResponse from Sytner Mercedes-Benz NewcastleNov 5, 2024Hello David, We are absolutely delighted to learn that you had a fantastic experience here at Mercedes-Benz of Newcastle. We strive to provide the best customer service possible and we are so pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 4, 2024Dan was really helpful spending the time needed and guiding us with useful information about the car and answering all our questions.Response from Sytner Mercedes-Benz NewcastleNov 4, 2024Hello Harry, We are delighted to learn that you had a great experience with us at Mercedes-Benz of Newcastle and with Dan in particular. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again in the not too distant future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Oct 4, 2024Great serviceResponse from Sytner Mercedes-Benz NewcastleOct 4, 2024Hi William, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Oct 4, 2024First classResponse from Sytner Mercedes-Benz NewcastleOct 4, 2024Hello Peter, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Newcastle. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. We will continue to work hard to ensure that all our customers have a positive experience with us. Thank you for your support and we look forward to seeing you again soon. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jul 25, 2024Saddiq was excellentResponse from Sytner Mercedes-Benz NewcastleJul 29, 2024Dear Leyla, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Saddiq at our Mercedes-Benz of Newcastle dealership, he will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.