Motability Scheme at Sytner Mercedes-Benz Newcastle

4.6
Rating 4.6
(82 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today

Contact information

Address
City West Business Park
Scotswood Road
Newcastle Upon Tyne NE4 7DF
GB
Phone Number
Call Sytner Mercedes-Benz Newcastle on 0191 226 7444
Email
Reviews
Visit dealer website

Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30Closed Today Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
SaturdayClosed
SundayClosed

Motability Scheme specialists:

  • Paul Doran
  • James Sheldon
  • Conor Watts
  • Steven Gelson
  • Matthew Armstrong
  • Jessica Morrison
  • Javaad Mohammed
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Alan Gilchrist
  • Paul Simpson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz Newcastle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz Newcastle can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz Newcastle on 01912267444 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz Newcastle

  • Rating 5.0
    My apologies I thought the review was a different company, the Mercedes staff at Newcastle are extremely courteous and friendly, the MOT and service was done in a real quick time, it saddens me that Mercedes are not joining the Mobility Scheme anymore as I would be the first in the queue to get another Mercedes from Newcastle as the overall experience over the past 5 years has been outstanding
    Response from Sytner Mercedes-Benz Newcastle
    Hello Stephanie,

    Thank you for taking the time to leave us your feedback. I am truly disappointed and concerned to read your comments and sorry to see the low star rating relating to your recent experience with us at Mercedes Benz of Newcastle.

    If you would be prepared to elaborate, please do not hesitate to contact our Service Manager, Andrew Smith via email - andrewsmith7@sytner.co.uk and if you could include your registration number that would be super helpful.

    Kind regards

    Nicola Lee
    Divisional Customer Experience Manager
  • Rating 5.0
    Very helpful and polite
    Response from Sytner Mercedes-Benz Newcastle
    Hello Douglas, Thank you for sharing such lovely feedback for the team here at Mercedes-Benz of Newcastle, your positive comments are very much appreciated. We look forward to welcoming you again next time and to providing you with same level of customer service. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 3.0
    For my service and MOT I was at the dealership for 3and a half hours and although given coffee no one told me what was happening
    Response from Sytner Mercedes-Benz Newcastle
    Good morning Jillian, Thank you for sharing your review, albeit really disheartening to read. Please be assured that this is certainly not the level of service we aspire to provide for our valued customer, and I personally apologise as we clearly failed to meet our usual high standards on this occasion. We appreciate your feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. We are committed to providing you with a great experience, the team and I look forward to welcoming you in the not too distant future when hopefully we will have the opportunity to prove that we can deliver a 5* service for you. Once again, I hope you will accept my genuine apologies in the spirt they are intended. Warmest regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very polite, friendly and knowledgeable staff.
    Response from Sytner Mercedes-Benz Newcastle
    Hello Steven, Thank you for sharing such lovely feedback for the team here at Mercedes-Benz of Newcastle, your kind comments are very much appreciated. We value your support and look forward to welcoming you again next time! Kind Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    First class from beginning to end
    Response from Sytner Mercedes-Benz Newcastle
    Dear Jon, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 1.0
    Took too long to check the vehicle in when dropping it off. Was told the car was ready to collect but when I got there I waited over an hour as it wasn’t ready.
    Response from Sytner Mercedes-Benz Newcastle
    Dear John, Thank you for taking the time to provide feedback on your experience with Mercedes-Benz of Newcastle. We appreciate this feedback as is important for us to be able to address problems and resolve them to prevent them happening in the future. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz Newcastle
    Hi David, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Professional and friendly experience as usual thank you.
    Response from Sytner Mercedes-Benz Newcastle
    Hi Robert, We are delighted to have provided you with such a positive experience! Our team strives to deliver excellence on every interaction and we are happy you found this to be the case during your recent visit. Looking forward to being of service to you again in the future. Best wishes, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    The staff were very helpful and polite. Everything was done quickly.
    Response from Sytner Mercedes-Benz Newcastle
    Dear Steven, I am delighted to learn that your recent visit was a pleasurable one, as we always endeavour to provide our customers with the best experience possible.
    Thank you for taking the time out to share your great feedback and for awarding us a fantastic 5* rating. Your comments are important to us and very much appreciated. Kind Regards, Angela Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Perfect service as always
    Response from Sytner Mercedes-Benz Newcastle
    Hi Susan, Thank you for taking the time to share this wonderful review. I am delighted to read that you are pleased with the level of service that you received from us and will ensure that the team receive the recognition they deserve. We look forward to welcoming you again next time. Have a super weekend! Kind Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Friendly staff and professional experience
    Response from Sytner Mercedes-Benz Newcastle
    Hi John, Thank you for your lovely comments, I am delighted that you’ve had a great experience here at Mercedes-Benz of Newcastle. We heavily invest in our colleagues to be able to exceed our customers expectations and it’s great to learn that we were able to do this for you. If we can be of any further assistance please do not hesitate to get in touch. Have a brilliant weekend! Best Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Excellent
    Response from Sytner Mercedes-Benz Newcastle
    Hi Kenneth, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Everything was excellent
    Response from Sytner Mercedes-Benz Newcastle
    Good morning Michael, Thank you for sharing your fabulous 5* rating and review. I'm delighted that you have received such excellent service from the team here at Mercedes-Benz of Newcastle, and have taken time out to provide this wonderful feedback, which is appreciated! We look forward to welcoming you again in the not too distant future and thank you for your support. Best Regards Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Mercedes are always first class with customer service and this was no different fast and reliable as always
    Response from Sytner Mercedes-Benz Newcastle
    Hello Julie, We are delighted to learn that you've had another great experience with us here at Mercedes-Benz of Newcastle. We strive to provide the best customer service and we are pleased that we were able to meet your expectations. Thank you for your support and we look forward to seeing you again soon. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    The staff at this Garage are absolutely amazing ⭐️ ⭐️⭐️⭐️⭐️
    Response from Sytner Mercedes-Benz Newcastle
    Hello Vivienne, We are delighted to read that you've had an amazing experience with us here at Mercedes-Benz of Newcastle. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to welcoming you again next time. Have a super weekend. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Darren was very organised and helpful
    Response from Sytner Mercedes-Benz Newcastle
    Hello Sarah, Thank you for sharing your fabulous 5* rating and review for Mercedes-Benz of Newcastle and for Darren in particular, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great service
    Response from Sytner Mercedes-Benz Newcastle
    Hello Callum, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Slick and quick
    Response from Sytner Mercedes-Benz Newcastle
    Hello David, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Newcastle, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Amazing welcome from the team, they were expecting me. Checked me in straight away, kept me updated and proactively resolved an issue with Motability that meant I didn’t have to return in a few months time. Can’t recommend enough as a dealership and great experience
    Response from Sytner Mercedes-Benz Newcastle
    Hello Amanda, We are delighted to learn that you've had a great experience with us here at Mercedes-Benz of Newcastle. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and look forward to welcoming you again next time. Thank you for choosing us and for taking the time to share your experience, it is appreciated. Best Regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    I've now been with this dealership for nine years. First class service as always
    Response from Sytner Mercedes-Benz Newcastle
    Good morning Darren, Thank you for sharing such great feedback for the team here at Mercedes-Benz of Newcastle and of course, for awarding us a fabulous 5* rating, appreciated in equal measure! We look forward to continuing to provide such a service for many years to come. Best regards, Nicola Lee - Divisional Customer Experience Manager

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