Motability Scheme at Stoneacre Lexus Newcastle

Motability Scheme at Stoneacre Lexus Newcastle

5.0
Rating 5.0
(34 reviews)
08:30 - 17:00 08:30 - 17:00 08:30 - 17:00 08:30 - 17:00 08:30 - 17:00Closed Today Closed Today
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Welcome to Stoneacre Lexus Newcastle

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Stoneacre Lexus Newcastle can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Stoneacre Lexus Newcastle on 01916224435 to make an appointment with our Motability specialist.

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Contact information

Address
Scotswood Road
Newcastle Upon Tyne NE4 7YW
GB
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Phone Number
Call Stoneacre Lexus Newcastle on 0191 622 4435
0191 622 4435
0191 622 4435
Website

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Email

sales.newcastlelexus@stoneacre.co.uk

Feedback

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Reviews

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Showroom details
08:30 - 17:00 08:30 - 17:00 08:30 - 17:00 08:30 - 17:00 08:30 - 17:00Closed Today Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:00
Tuesday08:30 - 17:00
Wednesday08:30 - 17:00
Thursday08:30 - 17:00
Friday08:30 - 17:00
SaturdayClosed
SundayClosed

Motability Scheme specialists:

  • Jonny Woolven
  • Evan Bell
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Clare Sadler
  • Grant Robson
  • Liam Mcquinn
  • Daniel Taylor
  • Kevin Dand
We recommend calling and booking an appointment before visiting.
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Accessibility features at Stoneacre Lexus Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Stoneacre Lexus Newcastle

  • Rating 5.0
    The salesman was very informative and put me at ease. The staff were very friendly and made refreshment whilst process the documentation. It’s a shame this car had been taken off the market as it really comfortable to drive, handles the roads well make driving an enjoyable experience which is what is required for my chronic pain and muscular skeletal issues, only hope it becomes available again in the future
    Response from Stoneacre Lexus Newcastle
    Dear John,

    Thank you so much for taking the time to share your experience with us at Stoneacre Lexus Newcastle. We are thrilled to hear that our salesman was able to provide you with the information you needed and that our staff made you feel comfortable during your visit. It's wonderful to know that the car met your needs and provided a comfortable driving experience, especially considering your chronic pain and musculoskeletal issues.

    We understand your disappointment about the car being taken off the market, and we share your hope that it becomes available again in the future. In the meantime, please feel free to reach out to us if there's anything else we can assist you with or if you have any questions about other vehicles that might suit your needs.

    Thank you once again for your kind words and for giving us a perfect rating. We look forward to serving you again in the future.

    Best regards,
    Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Polite, very friendly, knowledgeable and courteous, leaving a very good customer experience.
    Response from Stoneacre Lexus Newcastle
    Hello Timothy,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Stoneacre Lexus Newcastle. Our team takes great pride in being polite, friendly, knowledgeable, and courteous, and it’s fantastic to know that these qualities contributed to your satisfaction.

    Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service to all our customers. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Excellent
    Response from Stoneacre Lexus Newcastle
    Dear Jane,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with the Motability Scheme at Stoneacre Lexus Newcastle. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Hassle free straight talking and easy to follow advice.
    Response from Stoneacre Lexus Newcastle
    Dear Oliver,

    Thank you so much for taking the time to leave such a positive review. We're thrilled to hear that you found our service hassle-free and appreciated the straightforward advice. At Stoneacre Lexus Newcastle, we strive to make every experience as smooth and informative as possible, and it's wonderful to know we achieved that for you.

    Your feedback is invaluable to us, and it motivates our team to continue delivering exceptional service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Excellent service
    Response from Stoneacre Lexus Newcastle
    Hello Sarah,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Stoneacre Lexus Newcastle. Our team is dedicated to providing the best experience possible, and your feedback is incredibly valuable to us.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Great service lovely staff and great communication five star service
    Response from Stoneacre Lexus Newcastle
    Hello Paul,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a five-star experience with our service and found our staff lovely and communication great. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Lexus Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Lexus Newcastle
  • Rating 5.0
    Very good customer service.very knowledgeable would recommend this dealership.
    Response from Stoneacre Lexus Newcastle
    Hello Timothy,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had a great experience with our customer service and found our team knowledgeable. Your recommendation means a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Stoneacre Lexus Newcastle.

    Best regards,
    The Motability Scheme Team at Stoneacre Lexus Newcastle
  • Rating 5.0
    Highly satisfying
    Response from Stoneacre Lexus Newcastle
    Dear Christina,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a highly satisfying experience with us at Stoneacre Lexus Newcastle. Your feedback is incredibly valuable to us, and it’s fantastic to know that we met your expectations.

    Providing exceptional service is our top priority, and your kind words are a great encouragement to our team. If there is anything more we can do for you, please don't hesitate to reach out.

    We look forward to serving you again in the future!

    Best regards,
    Stoneacre Lexus Newcastle
  • Rating 5.0
    👍Daniela Eugenia Stancu
    Response from Stoneacre Lexus Newcastle
    Hello Denisa-andreea,

    Thank you so much for your fantastic 5-star review! We're thrilled to hear that you had a positive experience with us at Stoneacre Lexus Newcastle. Your feedback is incredibly valuable, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Fantastic Service Highly Recommended
    Response from Stoneacre Lexus Newcastle
    Hello Harry,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a great experience with our service at Stoneacre Lexus Newcastle. Your recommendation means a lot to us, and we are delighted to know that we could meet your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Very happy with the service I received
    Response from Stoneacre Lexus Newcastle
    Hello Michael,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you are very happy with the service you received at Stoneacre Lexus Newcastle.

    Our team is dedicated to providing the best experience possible, and your feedback is a great encouragement to all of us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Great service, friendly staff.
    Response from Stoneacre Lexus Newcastle
    Hello Colin,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our staff to be friendly. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to seeing you again at Stoneacre Lexus Newcastle.

    Best regards,
    The Stoneacre Lexus Newcastle Team
  • Rating 5.0
    Everything was A* very friendly and helpful staff.
    Response from Stoneacre Lexus Newcastle
    Dear Helen S.,

    Thank you so much for your wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful, and that your experience with us was A*. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to the Motability Scheme at Stoneacre Lexus Newcastle.

    Best regards,

    The Motability Scheme Team at Stoneacre Lexus Newcastle
  • Rating 5.0
    Fantastic staff-I had interactions with Jonny, Sam and Damon (the manager.) All emails were answered punctually, there was zero pressure from anyone and I loved the big reveal 😂
    Response from Stoneacre Lexus Newcastle
    Hi Andria thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with the team, we hope to see you again soon! We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office


  • Rating 5.0
    Friendly, informed & helpful personnel…..A pleasure to deal with.
    Response from Stoneacre Lexus Newcastle
    Hi Marc, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Dave at Lexus Newcastle was amazing nothing too much bother brokered a fantastic deal 5 star experience
    Response from Stoneacre Lexus Newcastle
    Hello Jillian and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Excellent service
    Sam told me everything I needed to know about the new car
    Response from Stoneacre Lexus Newcastle
    Hi Sarah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Sam was great from start to finish. He made the process seamless, fun and informative. We were very thankful to be looked after by him and we wish him the very best.
    Response from Stoneacre Lexus Newcastle
    Hello Daniel and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Great helpful friendly nothing is a problem for them would definitely recommend them to everyone
    Response from Stoneacre Lexus Newcastle
    Hi Neil, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that the team receives recognition for there fantastic customer service which they provided to you. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office
  • Rating 5.0
    Brilliant salesmanship he was very informative answering everything I asked 10 out of 10 for Sam
    Response from Stoneacre Lexus Newcastle
    Hello Robert and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. We would appreciate it if you could share your experience with your friends and family, too. Best Wishes, HM ^ @ Stoneacre Head Office

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