Motability Scheme at Vertu Vauxhall Newcastle

4.9
Rating 4.9
(482 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Vauxhall Newcastle

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Vauxhall Newcastle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Vauxhall Newcastle on 01913577452 to make an appointment with our Motability specialist.

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Contact information

Address
244-246 Stamfordham Road
Newcastle NE5 2LA
GB
Get directions
Phone Number
Call Vertu Vauxhall Newcastle on 0191 357 7452
0191 357 7452
0191 357 7452
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Gavin Gray
  • Jamie Coulson
  • Victoria Roy
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • Stephen Clark
  • Malcolm Burton
  • Richard Stevenson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Vauxhall Newcastle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Vauxhall Newcastle

  • Rating 5.0
    The service was good the stuff were very kind well spoken I'd like to thank them all given my grandland a wonderful service thank you and have a great Christmas and a Happy New Year
    Response from Vertu Vauxhall Newcastle
    Hello George,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a positive experience with our team at Vertu Vauxhall Newcastle. It's great to know that our staff's kindness and professionalism made a difference during your visit. We truly appreciate your kind words and are delighted that your Grandland received the service it deserves.

    Wishing you a Merry Christmas and a Happy New Year as well! We look forward to welcoming you back in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Gavin at Vauxhall Newcastle was very helpful and explained everything perfectly every step of the way
    Response from Vertu Vauxhall Newcastle
    Dear Timothy S.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Gavin was able to assist you effectively and provide clear explanations throughout your visit. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,

    Liza
  • Rating 5.0
    Come every year, not a problem staff are lovely and really helpful from start to finish could not fault them
    Response from Vertu Vauxhall Newcastle
    Hello Peter,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you have had consistently positive experiences with us at Vertu Vauxhall Newcastle. Our team takes great pride in providing excellent service, and it's rewarding to know that their efforts have made your visits enjoyable. We look forward to welcoming you back next year and continuing to assist you with all your mobility needs.

    Best regards,
    Dean
  • Rating 5.0
    All the staff are professional, friendly, approachable people. They always go above and beyond for every customer. I always receive excellent customer service.
    Response from Vertu Vauxhall Newcastle
    Dear Janice
    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had such a positive experience with our team at Vertu Vauxhall Newcastle. Our staff takes great pride in providing professional and friendly service, and it's rewarding to know that their efforts have made a difference for you.

    Your kind words and perfect rating are truly appreciated, and they motivate us to continue delivering exceptional service to all our customers. If there's anything more we can do for you, please don't hesitate to reach out.

    Thank you once again for your support.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Newcastle
  • Rating 5.0
    Very good
    Response from Vertu Vauxhall Newcastle
    Dear Maureen

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable, and it’s wonderful to know that we met your expectations.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards, Dawn

    The Vertu Vauxhall Newcastle Team
  • Rating 5.0
    All I can say is superb from start to finish
    Response from Vertu Vauxhall Newcastle
    Dear Sharon
    Thank you so much for your wonderful review! We are thrilled to hear that you had a superb experience from start to finish at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Vauxhall Newcastle
  • Rating 4.0
    Was all good , although I thought the car was getting washed and vacuumed, looks like it was washed but not sure about it being hoovered inside?
    Response from Vertu Vauxhall Newcastle
    Thank you for taking the time to leave us a review. We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YTJK1211 Kind regards, Dawn
  • Rating 5.0
    Brilliant service from start to finish
    Response from Vertu Vauxhall Newcastle
    Hello Sadie,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a brilliant experience with us from start to finish. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,

    Dawn
    Motability Scheme Team
    Vertu Vauxhall Newcastle
  • Rating 5.0
    Gavin grey seen to us and was very helpful and friendly
    Response from Vertu Vauxhall Newcastle
    Hello Harry,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Gavin was able to assist you in a helpful and friendly manner. Providing excellent service is our top priority, and it's always rewarding to know when we've achieved that. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you back to Vertu Vauxhall Newcastle.

    Best regards,
    Kerry
  • Rating 5.0
    Gavin sorted everything out really quickly and professionally. He has a great knowledge of the scheme and is very helpful.
    Response from Vertu Vauxhall Newcastle
    Hello Christopher S.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Gavin. It's great to know that his quick and professional service, along with his knowledge of the Motability Scheme, made a difference for you. Your feedback is incredibly valuable to us, and we are delighted to have been able to assist you effectively. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Staff very friendly and helpful
    Response from Vertu Vauxhall Newcastle
    Hello Holly,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Vauxhall Newcastle.

    Best regards,
    Dean
  • Rating 5.0
    Perfect
    Response from Vertu Vauxhall Newcastle
    Hello Rachel,

    Thank you so much for taking the time to leave us such a perfect review! We are thrilled to hear that you had a great experience with us at Vertu Vauxhall Newcastle. Your feedback is incredibly valuable and motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Keith
  • Rating 5.0
    Vry helpful
    Response from Vertu Vauxhall Newcastle
    Hello Timothy

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service very helpful. Providing excellent service is our top priority, and it's always rewarding to know that we are meeting our customers' expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,
    Keith
  • Rating 5.0
    Great guy
    Response from Vertu Vauxhall Newcastle
    Hello Tony,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with us at Vertu Vauxhall Newcastle. Our team is dedicated to providing the best service possible, and it's wonderful to know that we met your expectations. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Very helpful and explained everything very well
    Response from Vertu Vauxhall Newcastle
    Hello Timothy S.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you found our team very helpful and that everything was explained well during your visit. Providing excellent service and clear information is our top priority, and it's wonderful to know we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,
    Selina
  • Rating 5.0
    Jamie did a great job explaining the motability process. He kept us up to date with the car after the order was processed. He was very friendly lad! Hes a credit to vertu vauxhall and we would be happy to use yourselves again next time thanks to our experience this time.
    Response from Vertu Vauxhall Newcastle
    Dear Joel M.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Jamie and how he was able to assist you throughout the Motability process. It's fantastic to know that his friendly and informative approach made a difference for you. We are proud to have him as part of our team at Vertu Vauxhall Newcastle.

    Your kind words and perfect rating mean a lot to us, and we are delighted to hear that you would consider using our services again in the future. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back next time

    Kind regards,
    Matthew
  • Rating 5.0
    perfect
    Response from Vertu Vauxhall Newcastle
    Hello Nazanin

    Thank you so much for taking the time to leave us a perfect review! We are thrilled to hear that you had a great experience with us at Vertu Vauxhall Newcastle. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If you have any more comments or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Great service
    Response from Vertu Vauxhall Newcastle
    Hello Sadie,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service at Vertu Vauxhall Newcastle. Your feedback is incredibly important to us, and it’s wonderful to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Gavin was attentive and efficient dealing with my new motability car order.
    Response from Vertu Vauxhall Newcastle
    Hello Sadie C.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Gavin was attentive and efficient in handling your new Motability car order. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Vauxhall Newcastle.

    Best regards,
    Liza
  • Rating 5.0
    Very good, Gavin was very informative and helped a lot when it came to showing us how the car works and all of its features
    Response from Vertu Vauxhall Newcastle
    Hello Neil

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Gavin was able to provide you with the information and assistance you needed. It's wonderful to know that you found his guidance on the car's features helpful. We strive to ensure our customers have a great experience, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean

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