Motability Scheme at Sytner Mercedes-Benz of Teesside
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Concorde Way
Preston Farm Ind Est
Stockton-On-Tees TS18 3RB
GB
Phone Number
Call Sytner Mercedes-Benz of Teesside on 01642 677877
01642 677877
Website
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00Toggle Hours
Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:30 |
| Tuesday | 08:00 - 18:30 |
| Wednesday | 08:00 - 18:30 |
| Thursday | 08:00 - 18:30 |
| Friday | 08:00 - 18:30 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 16:00 |
Motability Scheme specialists:
- Ian Fraser
- Louise Pryde
- Maheen Asif
- Kamran Khan
- Munya Mungoni
- Craig Luck
- Peter Cass
We recommend calling and booking an appointment before visiting.
Service centre details 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 02:00Closed Today Toggle Hours
Service centre details
07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 07:30 - 18:30 08:00 - 02:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:30 - 18:30 |
| Tuesday | 07:30 - 18:30 |
| Wednesday | 07:30 - 18:30 |
| Thursday | 07:30 - 18:30 |
| Friday | 07:30 - 18:30 |
| Saturday | 08:00 - 02:00 |
| Sunday | Closed |
Motability service specialists:
- Martin Ferguson
- Victoria Sleight
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Sytner Mercedes-Benz of Teesside
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Sytner Mercedes-Benz of Teesside
Our trained Motability specialists are here to support you throughout the duration of your lease.
Sytner Mercedes-Benz of Teesside can help you by:
- Servicing and maintaining your car
- Arranging the MOT at the end of your lease
Contact Sytner Mercedes-Benz of Teesside on 01642677877 to make an appointment with our Motability specialist.
Reviews at Sytner Mercedes-Benz of Teesside
- Rating 5.0Oct 31, 2025Really good service with good communication amd friendly staff.
- Rating 5.0Oct 17, 2025Great service and very professional
- Rating 5.0Aug 20, 2025Really nice pleice and they were really helpfullResponse from Sytner Mercedes-Benz of TeessideAug 20, 2025Hello Arron,
Thank you so much for your wonderful review! I'm thrilled to learn that you've had a positive experience here at Mercedes-Benz of Teesside. Our team are dedicated to providing helpful and friendly service, and it's great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you again next time.
Kind regards
Nicola Lee
Divisional Customer Experience Manager - Rating 5.0Aug 19, 2025Very friendly and helpfulResponse from Sytner Mercedes-Benz of TeessideAug 19, 2025Hello Mark,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be very friendly and helpful. Providing excellent service is our top priority, and it's always rewarding to know that we are meeting our customers' expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to welcoming you again at Mercedes-Benz of Teesside.
Best regards,
Nicola Lee
Divisional Customer Experience Manager - Rating 5.0May 20, 2025Friendly, knowledgeable and non pushy staff. A delight to deal with so far.Response from Sytner Mercedes-Benz of TeessideMay 21, 2025Hello Jessica,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our colleagues friendly, knowledgeable, and non-pushy. It's our goal to ensure that every customer has a delightful experience, and your feedback reassures us that we're on the right track. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to assisting you again in the future.
Best regards
Nicola Lee
Divisional Customer Experience Manager - Rating 5.0May 3, 2025Good experience, lovely staff, very helpfulResponse from Sytner Mercedes-Benz of TeessideMay 7, 2025Dear Adam
Thank you so much for taking the time to share your experience with us. We're thrilled to hear that you had a good experience and found our staff to be lovely and very helpful. Your feedback is incredibly important to us and we're delighted to know that we could meet your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to welcoming you back to Mercedes-Benz of Teesside.
Kind regards
Angela Blacklaw
Divisional Head of Customer Services - Rating 5.0Apr 22, 2025Communication us excellent and very good service.Response from Sytner Mercedes-Benz of TeessideApr 23, 2025Hello Jonathan, Thank you for taking the time out of your day to post such a wonderful review for the team here at Mercedes-Benz of Teesside. I am super proud of my colleagues who are all champions at delivering great customer service and I am delighted that your experience was a positive one. If we can be of further support to you please do not hesitate to get in touch. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Apr 1, 2025Superb service from test drive to handover Kept in the loop all along with regular updates via email On call whenever I had questionsResponse from Sytner Mercedes-Benz of TeessideApr 1, 2025Dear James, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of Teesside. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Our team are really focused on delivering an exceptional customer experience and I will be sure to let them know that they have been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 24, 2025Louise is fantastic could not do enough and was very patient. Very much a credit to MercedesResponse from Sytner Mercedes-Benz of TeessideMar 24, 2025Dear Olive, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Louise at our Mercedes-Benz of Teesside dealership, Louise will be ecstatic with the feedback and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 18, 2025Everything ran like clockworkResponse from Sytner Mercedes-Benz of TeessideMar 18, 2025Dear Mark, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Teesside. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 14, 2025Very happy with the service and experience me and my husband received from Louise Pryde at Mercedes-Benz of Teesside, when we went to collect our new car and overall Louise was amazing throughout our journey from selecting and collecting our new car thank you so much Louise for all your help and the best experience, you deserve more than five stars 🌟, thank you once again for everything Louise.Response from Sytner Mercedes-Benz of TeessideMar 17, 2025Dear Ambreen, What a wonderful review! Louise will be delighted to receive such praise! Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Mar 5, 2025Fabulous customer serviceResponse from Sytner Mercedes-Benz of TeessideMar 6, 2025Hello Victoria, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 1.0Mar 4, 2025Staff wouldn’t collect my vehicle and stated that I needed new tyres but didn’t have them in stock. Took it to quick fit and they said I didn’t actually need any new tyres.Response from Sytner Mercedes-Benz of TeessideMar 6, 2025Hello Jennifer, I am so sorry to hear about your recent experience with Mercedes-Benz of Teesside. I want to reassure you that we take customer satisfaction very seriously. Thank you for bringing this to our attention as it’s imperative for us to be able to address any problems to prevent them happening in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Jan 21, 2025Great service as alwaysResponse from Sytner Mercedes-Benz of TeessideJan 21, 2025Dear Victoria, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
- Rating 5.0Jan 14, 2025Louise pryde who dealt with us from start to finish was very attentive, knowledgeable and understanding when a family emergency pushed our collection back. The whole process was far superior to anywhere else we have been.Response from Sytner Mercedes-Benz of TeessideJan 14, 2025Hello Laura, Thank you for sharing such lovely feedback for Mercedes-Benz of Teesside and for Louise in particular. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you so well. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Dec 16, 2024Very freindly staff and very helpful went above and beyondResponse from Sytner Mercedes-Benz of TeessideDec 16, 2024Dear Stacey, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
- Rating 5.0Nov 26, 2024Everything done very professionally.
Really fast and smoothResponse from Sytner Mercedes-Benz of TeessideNov 26, 2024Dear Linda, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of Teesside. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angie Blacklaw, Divisional Head of Customer Service. - Rating 5.0Nov 22, 2024What can I say apart from amazing. Munya sorted each and every detail, it was as an absolute pleasure to go through the ordering and collection of the vehicle with him.Response from Sytner Mercedes-Benz of TeessideNov 22, 2024Hello Taylor, Thank you for sharing such fabulous feedback about Munya. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is certainly an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to him on a personal level. We look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 18, 2024Fantastic experienceResponse from Sytner Mercedes-Benz of TeessideNov 19, 2024Hi Lewis, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Teesside, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
- Rating 5.0Nov 15, 2024We dealt with Munya the whole time can’t praise him highly enough great guy and made us more then welcome and was always there for any questions we may have had .Response from Sytner Mercedes-Benz of TeessideNov 16, 2024Dear Ian, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Munya at our Mercedes-Benz of Teesside dealership, he will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a great experience with our service and found our team to be professional. Your feedback is incredibly important to us, and it motivates us to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
Nicola Lee
Divisional Customer Experience Manager