Motability Scheme at Sytner Mercedes-Benz of Teesside

4.5
Rating 4.5
(32 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00

Contact information

Address
Concorde Way
Preston Farm Ind Est
Stockton-On-Tees TS18 3RB
GB
Phone Number
Call Sytner Mercedes-Benz of Teesside on 01642 677877
Email
Reviews
Visit dealer website

Service centre details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability service specialists:

  • Martin Ferguson
  • Claire Brass
We recommend calling and booking an appointment before visiting.

Accessibility features at Sytner Mercedes-Benz of Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Sytner Mercedes-Benz of Teeside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Teesside can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Teesside on 01642677877 to make an appointment with our Motability specialist.

Reviews at Sytner Mercedes-Benz of Teesside

  • Rating 5.0
    Great service and experience
    Response from Sytner Mercedes-Benz of Teesside
    Hi Olive, We are delighted to read that you've had a great experience with us here at Mercedes-Benz of Teesside. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    They don't keep you waiting
    Response from Sytner Mercedes-Benz of Teesside
    Hello Raymond, Thank you for sharing your positive feedback and for awarding us a fabulous 5* rating. Your review is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    All good
    Response from Sytner Mercedes-Benz of Teesside
    Hi Georgina, It is such a pleasure to read your kind words about the level of service received at Mercedes-Benz of Teesside. Thank you for your feedback, great star rating and for your continued loyalty to the brand. Kind Regards Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Every since we received our car from our local Stockton on Tees dealership we have received an excellent service. We are informed when we need to make bookings for services/MOT etc which is easily arranged with the friendly customer service team. The dealership reception and sales areas are always very clean and tidy, the reception team are welcoming, friendly and professional. A member of the service team (this time Emma) reviews and explains the process and documentation for the service etc and answers any queries we have. We're always given an estimated time of completion and a call to inform us when our vehicle is ready to collect. A video showing our MOT completes the process. It's a customer focused service delivered by a professional, friendly, welcoming team. A dealership I would recommend to anyone looking to buy a Mercedes and receive an excellent customer service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Noel, I am absolutely delighted to read that you've had another great experience with Emma and the team here at Mercedes-Benz of Teesside. We strive to provide our customers with the highest level of service and we are glad that we are able to meet your expectations. We value your fabulous feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience, it is appreciated! Best Regards. Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great customer service
    Staff are always happy and friendly
    Response from Sytner Mercedes-Benz of Teesside
    Hello Emily, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Emma the member who dealt with the car
    was excellent and dealt with everything
    Response from Sytner Mercedes-Benz of Teesside
    Hello Donald, Thank you so much for sharing such lovely feedback about Emma. She is a valued and long standing member of our team who works super hard to deliver a premium level of service and I am delighted that you have taken the time out to recognise this. She is an asset to our business with her knowledge and experience with the brand and I know that your amazing feedback will make her day, thank you! We hope to continue providing such a service for many years to come. Warmest regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Great customer service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Stephen, Thank you for sharing your 5* rating and review for the team here at Mercedes-Benz of Teesside your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 4.0
    Scripted interaction with no personal element
    Response from Sytner Mercedes-Benz of Teesside
    Good afternoon Alice, Thank you for sharing your feedback for the team here at Mercedes-Benz of Teesside. I will be sure to pass your comments onto the relevant managers to make them aware of your experience, so that this can be addressed within the team to improve our services moving forward. We hope to have the pleasure of assisting you again in the future. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Top marks for customer service
    Always friendly and willing to help
    Response from Sytner Mercedes-Benz of Teesside
    Hello Patrick, Hello Giselle, Thank you for sharing your fantastic 5* rating and review the team here at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great nice coffee!
    Response from Sytner Mercedes-Benz of Teesside
    Hello John, Thank you for taking the time out to share your 5* rating for the team at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for many years to come, and please do feel free to pop in for a coffee anytime! Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Well looked after ty
    Response from Sytner Mercedes-Benz of Teesside
    Hello Pamela, Thank you so much for sharing your 5* rating and review for the team here at Mercedes-Benz of Teesside. I'm delighted you are happy with our service, we look forward to seeing you again soon. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Victoria, Thank you for the great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Wendy, Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent service
    Response from Sytner Mercedes-Benz of Teesside
    Hello James, Thank you for taking the time to leave us a review. I’m so pleased you enjoyed your experience with us. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great service
    Response from Sytner Mercedes-Benz of Teesside
    Good morning Kyle, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Teesside, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again next time. Have a lovely weekend! Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Nice and quick service
    Response from Sytner Mercedes-Benz of Teesside
    Good morning Graham, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Good customer service
    Response from Sytner Mercedes-Benz of Teesside
    Good morning Patricia, Thank you for awarding us an excellent 5* rating and review, the team and I are really grateful and appreciate you taking the time to do so. If there is anything further we could help with, please don't hesitate to get in touch. Kind regards, Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Excellent service, all staff were extremely friendly welcoming and professionals.
    Response from Sytner Mercedes-Benz of Teesside
    Hello Clive, Thank you for sharing your fabulous 5* rating and review for the team here at Mercedes-Benz of Teesside, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again soon! Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    As always, great customer service. From walking in to a very welcome cup of coffee, checked in no problem. All of the staff were very friendly and attentive.was given a courtesy car straight away, no hassle at all. It’s always a pleasure to visit .
    Response from Sytner Mercedes-Benz of Teesside
    Hello Walter, Thank you for sharing your fabulous 5* rating and review for Mercedes-Benz of Teesside, we are delighted you have rated our business so highly. We appreciate your positive feedback and we look forward to welcoming you again soon, and in the meantime, please feel free to call in for a coffee anytime! Best regards, Nicola Lee - Customer Experience Manager
  • Rating 5.0
    Great customer service,👍
    Response from Sytner Mercedes-Benz of Teesside
    Hello Robert, Thank you for posting your 5* rating and review. I'm delighted to learn that you have received great service from the team here at Mercedes-Benz of Teesside and have taken time out to provide this wonderful feedback, it is appreciated. We very much look forward to welcoming you again soon. Kind regards, Nicola Lee - Divisional Customer Experience Manager

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