Motability Scheme at Sytner Mercedes-Benz of Teesside

4.6
Rating 4.6
(48 reviews)
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00
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Contact information

Address
Concorde Way
Preston Farm Ind Est
Stockton-On-Tees TS18 3RB
GB
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Phone Number
Call Sytner Mercedes-Benz of Teesside on 01642 677877
01642 677877
01642 677877
Website

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Email

Email us

Reviews

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Showroom details
08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 08:00 - 18:30 09:00 - 17:00 11:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:30
Tuesday08:00 - 18:30
Wednesday08:00 - 18:30
Thursday08:00 - 18:30
Friday08:00 - 18:30
Saturday09:00 - 17:00
Sunday11:00 - 16:00

Motability Scheme specialists:

  • Ian Fraser
  • Louise Pryde
  • Maheen Asif
  • Kamran Khan
  • Munya Mungoni
  • Craig Luck
  • Alex Leeds
  • Peter Cass
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 18:30
Friday07:30 - 18:30
Saturday08:00 - 02:00
SundayClosed

Motability service specialists:

  • Martin Ferguson
  • Claire Brass
  • Victoria Sleight
We recommend calling and booking an appointment before visiting.
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Accessibility features at Sytner Mercedes-Benz of Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Sytner Mercedes-Benz of Teeside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Our trained Motability specialists are here to support you throughout the duration of your lease. Sytner Mercedes-Benz of Teesside can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Sytner Mercedes-Benz of Teesside on 01642677877 to make an appointment with our Motability specialist.

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Reviews at Sytner Mercedes-Benz of Teesside

  • Rating 5.0
    Communication us excellent and very good service.
    Response from Sytner Mercedes-Benz of Teesside
    Hello Jonathan, Thank you for taking the time out of your day to post such a wonderful review for the team here at Mercedes-Benz of Teesside. I am super proud of my colleagues who are all champions at delivering great customer service and I am delighted that your experience was a positive one. If we can be of further support to you please do not hesitate to get in touch. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Superb service from test drive to handover Kept in the loop all along with regular updates via email On call whenever I had questions
    Response from Sytner Mercedes-Benz of Teesside
    Dear James, I am absolutely thrilled to read your excellent 5* review for Mercedes-Benz of Teesside. I am delighted to learn that you received great service from us and that you thought the team deserved some appreciation. Our team are really focused on delivering an exceptional customer experience and I will be sure to let them know that they have been successful on this occasion music to our ears! Please don't hesitate to get in touch if we can be of any further assistance. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Louise is fantastic could not do enough and was very patient. Very much a credit to Mercedes
    Response from Sytner Mercedes-Benz of Teesside
    Dear Olive, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Louise at our Mercedes-Benz of Teesside dealership, Louise will be ecstatic with the feedback and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Everything ran like clockwork
    Response from Sytner Mercedes-Benz of Teesside
    Dear Mark, Thank you ever so much for this brilliant feedback concerning Mercedes-Benz of Teesside. We hope that the good experience you had will be repeated by many more of our valued customers. Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Very happy with the service and experience me and my husband received from Louise Pryde at Mercedes-Benz of Teesside, when we went to collect our new car and overall Louise was amazing throughout our journey from selecting and collecting our new car thank you so much Louise for all your help and the best experience, you deserve more than five stars 🌟, thank you once again for everything Louise.
    Response from Sytner Mercedes-Benz of Teesside
    Dear Ambreen, What a wonderful review! Louise will be delighted to receive such praise! Customer feedback is extremely important to all the team here and we regularly share it to encourage the very best customer experience possible. We trust you are thoroughly enjoying your new car and wish you many miles of safe and happy motoring! Kind regards, Angela Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Fabulous customer service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Victoria, I am delighted to learn that your recent visit was a pleasurable one, we always endeavour to provide our customers with the best experience possible. Thank you for taking the time to leave us a fantastic 5* rating and review, your feedback is important to us, and very much appreciated. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 1.0
    Staff wouldn’t collect my vehicle and stated that I needed new tyres but didn’t have them in stock. Took it to quick fit and they said I didn’t actually need any new tyres.
    Response from Sytner Mercedes-Benz of Teesside
    Hello Jennifer, I am so sorry to hear about your recent experience with Mercedes-Benz of Teesside. I want to reassure you that we take customer satisfaction very seriously. Thank you for bringing this to our attention as it’s imperative for us to be able to address any problems to prevent them happening in the future. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great service as always
    Response from Sytner Mercedes-Benz of Teesside
    Dear Victoria, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Services.
  • Rating 5.0
    Louise pryde who dealt with us from start to finish was very attentive, knowledgeable and understanding when a family emergency pushed our collection back. The whole process was far superior to anywhere else we have been.
    Response from Sytner Mercedes-Benz of Teesside
    Hello Laura, Thank you for sharing such lovely feedback for Mercedes-Benz of Teesside and for Louise in particular. We are proud to employ really knowledgeable and professional colleagues, who are passionate about the Mercedes-Benz brand, and who understand the need to look after our customers in a friendly and efficient manner. I appreciate you letting me know about your experience and I am really pleased we looked after you so well. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Very freindly staff and very helpful went above and beyond
    Response from Sytner Mercedes-Benz of Teesside
    Dear Stacey, Thank you for taking the time to leave a 5* rating for the team at Mercedes-Benz of Teesside, your feedback is highly valued by us all and we hope to continue providing such a service for all the many years to come. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Everything done very professionally.
    Really fast and smooth
    Response from Sytner Mercedes-Benz of Teesside
    Dear Linda, Thank you for taking the time to leave such a positive review in relation to your recent experience with the team at Mercedes-Benz of Teesside. We are pleased to know that we have provided you with such an experience and that your needs as a customer were met. We shall look forward to welcoming you back to our dealership for all the many years to come and hope that we can continue to deliver nothing but the best. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    What can I say apart from amazing. Munya sorted each and every detail, it was as an absolute pleasure to go through the ordering and collection of the vehicle with him.
    Response from Sytner Mercedes-Benz of Teesside
    Hello Taylor, Thank you for sharing such fabulous feedback about Munya. He is super focused on delivering outstanding levels of customer service and it's incredibly important to him that everyone leaves us feeling exactly as you have. He is certainly an asset to our business with his knowledge and experience with the brand and I know that your lovely feedback will mean a great deal to him on a personal level. We look forward to continuing to assist you for many years to come. Best regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Fantastic experience
    Response from Sytner Mercedes-Benz of Teesside
    Hi Lewis, Thank you for sharing your fabulous 5* rating for the team here at Mercedes-Benz of Teesside, your positive feedback is highly valued by us all and we hope to continue providing such a service for many years to come. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    We dealt with Munya the whole time can’t praise him highly enough great guy and made us more then welcome and was always there for any questions we may have had .
    Response from Sytner Mercedes-Benz of Teesside
    Dear Ian, Thank you very much for your comments. We are so glad to hear of the fantastic level of service provided by Munya at our Mercedes-Benz of Teesside dealership, he will be ecstatic with the feedback, and we really appreciate you taking the time to provide us with such a positive review. Kind regards, Angie Blacklaw, Divisional Head of Customer Service.
  • Rating 5.0
    Absolutely excellent service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Archie, Thank you for the fantastic feedback. We will share your comments with the wider team. It was our pleasure to assist you and we do hope to see you again soon. Thank you again for taking the time to let us know of your satisfaction. Kind regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 4.0
    Always good service and very professional
    Response from Sytner Mercedes-Benz of Teesside
    Hello John, Thank you for sharing your lovely review for Mercedes-Benz of Teesside, the team and I are really grateful and appreciate you taking the time leave your feedback. If there is anything further we could help with, or anything we could improve in order to secure a 5* rating next time, please do let us know. Kind Regards Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    Great service and experience
    Response from Sytner Mercedes-Benz of Teesside
    Hi Olive, We are delighted to read that you've had a great experience with us here at Mercedes-Benz of Teesside. We strive to provide our customers with the highest level of service and we are glad that we were able to meet your expectations. We value your feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience. Kind Regards, Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    They don't keep you waiting
    Response from Sytner Mercedes-Benz of Teesside
    Hello Raymond, Thank you for sharing your positive feedback and for awarding us a fabulous 5* rating. Your review is highly valued by us all and we hope to continue providing such a service for many years to come. Best Regards. Nicola Lee, Divisional Customer Experience Manager
  • Rating 5.0
    All good
    Response from Sytner Mercedes-Benz of Teesside
    Hi Georgina, It is such a pleasure to read your kind words about the level of service received at Mercedes-Benz of Teesside. Thank you for your feedback, great star rating and for your continued loyalty to the brand. Kind Regards Nicola Lee - Divisional Customer Experience Manager
  • Rating 5.0
    Every since we received our car from our local Stockton on Tees dealership we have received an excellent service. We are informed when we need to make bookings for services/MOT etc which is easily arranged with the friendly customer service team. The dealership reception and sales areas are always very clean and tidy, the reception team are welcoming, friendly and professional. A member of the service team (this time Emma) reviews and explains the process and documentation for the service etc and answers any queries we have. We're always given an estimated time of completion and a call to inform us when our vehicle is ready to collect. A video showing our MOT completes the process. It's a customer focused service delivered by a professional, friendly, welcoming team. A dealership I would recommend to anyone looking to buy a Mercedes and receive an excellent customer service
    Response from Sytner Mercedes-Benz of Teesside
    Hello Noel, I am absolutely delighted to read that you've had another great experience with Emma and the team here at Mercedes-Benz of Teesside. We strive to provide our customers with the highest level of service and we are glad that we are able to meet your expectations. We value your fabulous feedback and we look forward to seeing you again soon. Thank you for choosing us and for taking the time to share your experience, it is appreciated! Best Regards. Nicola Lee - Customer Experience Manager

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