Motability Scheme at Vertu BMW Teesside

Motability Scheme at Vertu BMW Teesside

4.5
Rating 4.5
(107 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
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Welcome to Vertu BMW Teesside

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Vertu BMW Teesside can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Vertu BMW Teesside on 01642032156 to make an appointment with our Motability specialist.

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Contact information

Address
Concorde Way
Preston Farm Industrial Estate
Stockton TS18 3RB
GB
Get directions
Phone Number
Call Vertu BMW Teesside on 01642 032156
01642 032156
01642 032156
Website

Visit dealer website

Email

admin@internetenquiries.co.uk

Feedback

Leave dealer feedback

Reviews

Find or leave a review on Google

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability Scheme specialists:

  • Michael Smith
  • Luke Herbert
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Theresa Appleby
  • Katie O'Leary
  • Toby Andersen
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu BMW Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW Teesside

  • Rating 5.0
    Very Pleased. Amy went above & beyond
    Response from Vertu BMW Teesside
    Dear Norman H.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you were very pleased with your experience at Vertu BMW Teesside. It's fantastic to know that Amy went above and beyond to assist you. We are proud to have her as part of our team, and your feedback will surely make her day.

    Your satisfaction is our top priority, and we are delighted to have met your expectations. If there is anything else we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,
    Liza
  • Rating 5.0

    I had an excellent experience at BMW Teeside when ordering my mobility car. From start to finish, the process was smooth, professional, and stress-free.

    A special thank you to James, who went above and beyond to make sure everything was perfect. He was incredibly knowledgeable, patient, and kind — taking the time to explain every step, answer all my questions, and ensure the car met all my mobility needs. His friendly and understanding approach made what could have been a complicated process so easy and enjoyable.

    I’m absolutely thrilled with my new car and can’t thank James and the team enough for their outstanding service. Highly recommend this dealership to anyone looking for genuine care and exceptional customer service!
    Response from Vertu BMW Teesside
    Dear Naila

    Thank you so much for taking the time to share your wonderful experience with us at Vertu BMW Teesside. We are thrilled to hear that your journey with us was smooth, professional, and stress-free. It’s fantastic to know that James was able to provide you with the exceptional service and support you needed throughout the process.

    We are delighted that you are thrilled with your new car and that it meets all your mobility needs. Your kind words about James and the team are truly appreciated, and we will make sure to pass on your compliments to them.

    Thank you once again for your recommendation and for choosing us for your mobility needs. We look forward to serving you again in the future.

    Best regards,

    Dean
  • Rating 5.0
    Excellent service
    Response from Vertu BMW Teesside
    Hello Zac,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received excellent service during your visit to Vertu BMW Teesside. Providing top-notch service is always our goal, and it's incredibly rewarding to know that we met your expectations.

    If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Kerry
  • Rating 5.0
    Response from Vertu BMW Teesside
    Dear Yvonne C.,

    Thank you so much for taking the time to leave such a wonderful review and for giving us a perfect 5.0 rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at Vertu BMW Teesside. Our team is dedicated to providing the best service possible, and your feedback is incredibly motivating.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Usual excellent service.
    Great staff
    Excellent coffee
    Response from Vertu BMW Teesside
    Dear Diane L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience at Vertu BMW Teesside and that our team provided the service you expect and deserve. It's also great to know that you enjoyed the coffee during your visit.

    Your kind words and perfect rating mean a lot to us, and we are grateful for your continued support. We look forward to welcoming you back soon and providing you with the same level of service in the future.

    Best regards,

    Liza.
  • Rating 5.0
    James was great and took his time to understand our needs and what we required. We were able to test drive the car we were interested in and make and informed decision.
    Response from Vertu BMW Teesside
    Dear Naila A.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that James was able to assist you effectively and that you felt supported in making an informed decision. It's wonderful to know that the test drive helped you in your decision-making process.

    Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Liza
  • Rating 5.0
    Connor was very thorough and polite
    Response from Vertu BMW Teesside
    Dear Katrina

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that Connor provided you with thorough and polite service during your visit to Vertu BMW Teesside. Your feedback is incredibly valuable to us, and we are delighted to know that you had a positive experience with our team.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Dean
  • Rating 5.0
    Excellent experience from start to finish, very satisfied.
    Response from Vertu BMW Teesside
    Hello Nicholas

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience from start to finish and that you are very satisfied with our service. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu BMW Teesside.

    Best regards,
    Dean
  • Rating 5.0
    First class
    Response from Vertu BMW Teesside
    Hello Andrew

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a first-class experience with us at Vertu BMW Teesside. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Excellent
    Response from Vertu BMW Teesside
    Hello Shanae,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had an excellent experience with us at Vertu BMW Teesside. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Keith
  • Rating 5.0
    Very satisfied with the whole experience A.y could not have been more helpful.
    Response from Vertu BMW Teesside
    Hello Norman,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very satisfying experience with us at Vertu BMW Teesside. It's fantastic to know that A.y was able to assist you so effectively. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Very good no problem
    Response from Vertu BMW Teesside
    Hello Colin,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a very good experience with us at Vertu BMW Teesside. Your feedback is incredibly valuable, and we're delighted to know that everything met your expectations. If you ever have any questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future! Kind regards, Kerry
  • Rating 5.0
    Brilliant service and James was so nice and very happy
    Response from Vertu BMW Teesside
    Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will investigate your concerns in more depth. Kind regards, Liza.
  • Rating 5.0
    Very informative staff work all done quickly and efficiently 10 out of 10
    Response from Vertu BMW Teesside
    Good afternoon Barry. Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. We strive to provide the best possible service for all our customers and look forward to dealing with you in the future. Kind regards, Dean
  • Rating 5.0
    I found them very helpful and polite
    Response from Vertu BMW Teesside
    Hi Katrina, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Very good service
    Response from Vertu BMW Teesside
    Good afternoon, Colin. Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Danielle
  • Rating 5.0
    Excellent service. Everything went smoothly. I requested a hire car and I received one. I had a text message which had a link to show my car during its service. Connor called me to let me know my car was all done and ready to be picked up. It was a straight forward hassle free service.
    Response from Vertu BMW Teesside
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Mike smith was fantastic explaine wot he could luvly man xx
    Response from Vertu BMW Teesside
    Good afternoon, Linda . Thank you so much for your kind words! We are so happy to hear that Mike was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Danielle
  • Rating 5.0
    Staff at the dealership were very attentive and the waiting area was very comfortable. My car was returned washed and hoovered within the time stated. All in all it was an enjoyable experience
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    I’m treated like royalty and I love it!
    Thank you
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.

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