Motability Scheme at Vertu BMW Teesside

4.5
Rating 4.5
(89 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Vertu BMW Teesside

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu BMW Teesside can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu BMW Teesside on 01642032156 to make an appointment with our Motability specialist.

Contact information

Address
Concorde Way
Preston Farm Industrial Estate
Stockton TS18 3RB
GB
Phone Number
Call Vertu BMW Teesside on 01642 032156
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Michael Smith
  • James Graham
  • Luke Herbert
  • Peter Cross

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 17:00
SundayClosed

Motability service specialists:

  • Theresa Appleby
  • Katie O'Leary
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Accessibility features at Vertu BMW Teesside

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu BMW Teesside

  • Rating 5.0
    I’m treated like royalty and I love it!
    Thank you
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent service, Amy Tuff kept us fully informed throughout the day.
    Response from Vertu BMW Teesside
    Thank you so much for your kind words! We are so happy to hear that Amy was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Chloe
  • Rating 5.0
    Peter Cross who looked after me done a fantastic job he was very helpful.
    Response from Vertu BMW Teesside
    Good afternoon Christopher. Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Awesome service staff very friendly and helpful
    Response from Vertu BMW Teesside
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Chloe
  • Rating 5.0
    Haven’t got my car yet just waiting so not much to say at moment
    Response from Vertu BMW Teesside
    Thank you for taking your time to leave this great review! Kind regards Dawn
  • Rating 5.0
    Great
    Response from Vertu BMW Teesside
    Thank you for taking your time to leave this great review! Kind regards, Liza.
  • Rating 5.0
    Absolutely fantastic customer service as always. I always walk away with a smile on my face. Many thanks! Can't wait for December!
    Response from Vertu BMW Teesside
    Good afternoon Alan. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    From getting the car dropped off to collect brilliant service though out
    Response from Vertu BMW Teesside
    Good afternoon Daniel. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Great speedy service
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent service, rather a long wait.
    Response from Vertu BMW Teesside
    Thanks for the great score! Kind regards Dawn
  • Rating 5.0
    is was very good customer service
    Response from Vertu BMW Teesside
    Good morning Rawan, Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 5.0
    EXCELLENT SERVICE. THANKS
    Response from Vertu BMW Teesside
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Excellent customer care from James who has a wealth of product knowledge
    Response from Vertu BMW Teesside
    Thank you so much for your kind words! We are so happy to hear that James was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn
  • Rating 5.0
    Excellent service
    Response from Vertu BMW Teesside
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards Dawn
  • Rating 5.0
    They were really helpful kept us well informed and we love the new car thank you 😊Katrina s
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    Excellent service throughout. From the moment I walked in the door to me leaving. Every member of staff I spoke to was so friendly and helpful. I had a lovely man called Mark look after me. He knew I wasn’t feeling well on both occasions I was at the garage so he pulled the courtesy car right up to the door so I didn’t have far to walk and again when I went back a couple of days later for my own car instead of me going round the whole car park he went outside in the rain and brought my car right to the door again for me. He went above and beyond. I think every single business needs a Mark. I couldn’t be more happier and satisfied with my recent experience. Thank you BMW!
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 5.0
    First class
    Response from Vertu BMW Teesside
    Good afternoon Andrew. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean.
  • Rating 5.0
    Don't know where to start from start to finish peter has been exceptional explained everything clearly and througho his customer service skills are beyond excellent I already know I'll be coming back again in another 3 year thank you Peter absolute star
    Response from Vertu BMW Teesside
    Thank you so much for your kind words! We are so happy to hear that Peter was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Liza.
  • Rating 5.0
    Yes great customer service looked after well and I’m happy to have a bmw
    Response from Vertu BMW Teesside
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    An excellent experience! The customer contact, care and understanding to find out what my needs were and their flexibility to accommodate timescales and the time they took with me and their attitude towards my needs and my support dog were 10/10! Thank you so much for making me feel like a valuable and worthwhile customer. I can highly recommend this branch. Thanks again :) Rebecca and Mika.
    Response from Vertu BMW Teesside
    Good Afternoon, Rebecca. Thank you so much for your kind words! We are so happy to hear that we were able to provide you with excellent service. We will pass your great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Liza.

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