Motability Scheme at Vertu Hyundai Sunderland

4.9
Rating 4.9
(251 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Hyundai Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Sunderland on 03301788730 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Wessington Way
Castletown
Sunderland SR5 3NX
GB
Get directions
Phone Number
Call Vertu Hyundai Sunderland on 0330 178 8730
0330 178 8730
0330 178 8730
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alan Harrop
  • John Goldsmith
  • Faye Gillespie
  • Manroup Shabilla
  • John Groves
  • Natalie Mcravey
  • Lauren Bowen-Gibson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • John Sleeman
  • Steven Spurs
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Hyundai Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Sunderland

  • Rating 5.0
    Very helpful and was given good advice
    Response from Vertu Hyundai Sunderland
    Dear Alyson,

    Thank you for your wonderful review! We're delighted to hear that our team at Vertu Hyundai Sunderland was helpful and provided you with good advice. Your feedback means a lot to us.

    If you have any questions or need assistance in the future, feel free to reach out. We look forward to serving you again.

    Best,
    Kerry
  • Rating 3.0
    Took longer then they expected but was alright.
    Response from Vertu Hyundai Sunderland
    Good morning Melanie. Thank you for taking the time to leave us a review - We strive to provide the best possible experience for our clients, therefore would like to address any dissatisfaction you may have If there is anything you would like to discuss further, we can be contacted on digitalcustomerexperience@vertumotors.com. Please quote ref YXT3MO1605 Kind regards, Dean
  • Rating 5.0
    Really good. Sorted within an hour
    Response from Vertu Hyundai Sunderland
    Hello Glenda,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you had a positive experience with us and that everything was sorted within an hour. Providing efficient and excellent service is our top priority, and your feedback reassures us that we are on the right track.

    If you have any further needs or questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very helpful and friendly...
    Response from Vertu Hyundai Sunderland
    Hello Shelagh,

    Thank you for your wonderful review! We're delighted that you found our team helpful and friendly. Your appreciation motivates us to continue providing excellent service. If you have any questions or need assistance in the future, feel free to reach out. We look forward to seeing you again at Vertu Hyundai Sunderland.

    Kind regards,
    Kerry
  • Rating 5.0
    Excellent service from beginning to end. Professional and friendly.
    Response from Vertu Hyundai Sunderland
    Dear Annette J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us from beginning to end. Our team strives to provide professional and friendly service to all our customers, and it’s incredibly rewarding to know that we met your expectations.

    Your feedback is greatly appreciated and motivates us to continue delivering the best service possible. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at Vertu Hyundai Sunderland.

    Best regards,

    Liza
  • Rating 5.0
    Lovely start to finish
    Response from Vertu Hyundai Sunderland
    Hello Alfie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us at Vertu Hyundai Sunderland was lovely from start to finish. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Hyundai Sunderland
  • Rating 5.0
    The experience was first class.
    Response from Vertu Hyundai Sunderland
    Hello Logan E.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that your experience with us was first class. Our team at Vertu Hyundai Sunderland is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Kind regards,
    Matthew
  • Rating 5.0
    Very feiendly staff made made us feel welcome
    Response from Vertu Hyundai Sunderland
    Good afternoon Chloe. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Fantastic service across the board from hyundai Sunderland.
    Response from Vertu Hyundai Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Excellent service and would recommend to anyone
    Response from Vertu Hyundai Sunderland
    Good afternoon Ann. Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Dean.
  • Rating 5.0
    Fay dealt with me and handing over the car, she was great and very helpful.
    Response from Vertu Hyundai Sunderland
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Alan was very helpful with finding me the right car and helped me get my car as soon as possible even with delays from Motability.
    Response from Vertu Hyundai Sunderland
    Good afternoon Jacob. Thank you so much for your kind words! We are so happy to hear that Alan was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Sales assistant was very helpful and efficient, I thought the video of the car she sent me was a very nice touch. Would definatly recomend.
    Response from Vertu Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    Simple and straightforward procedure along with helpful and pleasant dealership staff
    Response from Vertu Hyundai Sunderland
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you . Many thanks Keith
  • Rating 5.0
    I recently purchased a car from Bristol street motors Hyundai Sunderland, and the experience was smooth from start to finish. Natalie was transparent about pricing, and she was helpful without being pushy. The car itself exceeds my expectations—great performance, comfortable interior, and excellent fuel efficiency. I appreciated the thorough test drive and help throughout the process. Overall, I’m very satisfied with my purchase and would recommend this model to anyone looking for a reliable vehicle.
    Response from Vertu Hyundai Sunderland
    Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dawn
  • Rating 5.0
    Brilliant service and lovely staff.
    Response from Vertu Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards Dawn
  • Rating 5.0
    Very happy.
    Response from Vertu Hyundai Sunderland
    Hi James, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 4.0
    A very straightforward experience
    Response from Vertu Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    Very good
    Response from Vertu Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 4.0
    Fine
    Response from Vertu Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.

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