Motability Scheme at Bristol Street Motors Hyundai Sunderland

4.9
Rating 4.9
(212 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Welcome to Bristol Street Motors Hyundai Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Bristol Street Motors Hyundai Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Bristol Street Motors Hyundai Sunderland on 03301788730 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Wessington Way
Castletown
Sunderland SR5 3NX
GB
Get directions
Phone Number
Call Bristol Street Motors Hyundai Sunderland on 0330 178 8730
0330 178 8730
0330 178 8730
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Alan Harrop
  • John Goldsmith
  • Faye Gillespie
  • Manroup Shabilla
  • John Groves
  • Natalie Mcravey
  • Lauren Bowen-Gibson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • John Sleeman
  • Steven Spurs
We recommend calling and booking an appointment before visiting.
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Accessibility features at Bristol Street Motors Hyundai Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Bristol Street Motors Hyundai Sunderland

  • Rating 5.0
    Absolutely spot on. Brilliant customer service.
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew.
  • Rating 5.0
    John and Alan from the sunderland branch were fantastic from start to finish explained everything in great detail which made the transfer a breeze and would highly recommend to other motability users thanks again for a great experience
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you so much for your kind words! We are so happy to hear that John and Alan were able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Stuart.
  • Rating 5.0
    Awesome
    Response from Bristol Street Motors Hyundai Sunderland
    Thanks for the great score! Kind regards Dawn
  • Rating 5.0
    Car lovely and clean
    Response from Bristol Street Motors Hyundai Sunderland
    Good morning Mary. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Natalie was fantastic from start to finish, keeping me updated and sorting any problems we had along the way
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Really pleased withvthe service fristvclass
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    Absolutely fantastic & i cannot fault the staff at all at Hyundai. Natalie McRavey was very professional & knowledgeable too.
    Response from Bristol Street Motors Hyundai Sunderland
    Hi Sarah Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Excellent service as always
    Response from Bristol Street Motors Hyundai Sunderland
    Hi Mary, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great service, lovely friendly staff and a really nice garage.
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Stuart.
  • Rating 2.0
    Poor ,grubby finger marks on interior handle + no mention of tyre condition being a cause for concern either.
    Response from Bristol Street Motors Hyundai Sunderland
    Good afternoon, Edna . Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling in this way. We would like to investigate your concerns in more depth. If you could please send us an email to digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YT2EA0810 Kind regards, Danielle
  • Rating 5.0
    Colin and all staff were amazing thank you
    Response from Bristol Street Motors Hyundai Sunderland
    Hi Gemma. Thank you very much for leaving us a review. Customer feedback is extremely important to us. We are pleased to hear that you were happy with the level of service that you received from Colin and the team. We hope to see you again soon. Happy motoring, Kerry
  • Rating 5.0
    Shout out to John Goldsmith and the team at Hyundai for the support during the car change over. A brilliant experience without exception.
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards, Matthew
  • Rating 5.0
    Natalie was execptional, made me feel really comfortable and relaxed, she's a credit to the dealership.
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Liza.
  • Rating 5.0
    John Goldsmith is helping us to transition back to the scheme and has been and still is very helpful and supportive since we visited the showroom. Really appreciate all of the help John is giving us.
    Response from Bristol Street Motors Hyundai Sunderland
    Good afternoon Colin. Thank you so much for your kind words! We are so happy to hear that John was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Natalie McRavey was great for our initial appointment to picking up the car, she kept me when formed right the way through and answered all of my questions brilliantly and clearly
    Response from Bristol Street Motors Hyundai Sunderland
    Good afternoon Ava. Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! Kind regards, Dean
  • Rating 5.0
    Had a great experience as the person we spoke to made us laugh so much and was very helpful.
    Response from Bristol Street Motors Hyundai Sunderland
    Hi Kaytin, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    They where great help to me
    Response from Bristol Street Motors Hyundai Sunderland
    Good afternoon Elizabeth. Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Dean
  • Rating 5.0
    Very friendly and professional well done x
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism. We hope to see you again in the future. Kind regards, Matthew
  • Rating 2.0
    Totally messed about
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you for bringing your experience to our attention. Please accept our apologies that you have needed to raise these issues. So we can ensure that our management team looks into this immediately for you and as a matter of priority please could you provide further details regarding your experience by emailing us at digitalcustomerexperience@vertumotors.com Please quote ref YTSH0908 Kind regards Dawn
  • Rating 5.0
    Just popped in for a Quick Look at new tucson had no appointment Natalie was absolutely lovely
    Picked up car 10 days later 👍
    Response from Bristol Street Motors Hyundai Sunderland
    Thank you so much for your kind words! We are so happy to hear that Natalie was able to provide you with excellent service. We strive to ensure that all our customers receive the best possible service. Thank you again for your positive review! Kind regards Dawn

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