Motability Scheme at Vertu Hyundai Sunderland

4.9
Rating 4.9
(287 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Call dealer

Welcome to Vertu Hyundai Sunderland

{{name}}

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Sunderland on 03301788730 to make an appointment with our Motability Scheme specialist.

Visit dealer website
Visit dealer website

Contact information

Address
Wessington Way
Castletown
Sunderland SR5 3NX
GB
Get directions
Phone Number
Call Vertu Hyundai Sunderland on 0330 178 8730
0330 178 8730
0330 178 8730
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alan Harrop
  • John Goldsmith
  • Faye Gillespie
  • Manroup Shabilla
  • John Groves
  • Natalie Mcravey
  • Lauren Bowen-Gibson
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • John Sleeman
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Vertu Hyundai Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Sunderland

  • Rating 5.0
    John groves was amazing he helps make the change over extremely smooth with taking into account my issues and why I need in a car went to him twice for a car and it was smooth sailing every time
  • Rating 5.0
    Thank You for Your Kind Assistance



    I wanted to take a moment to thank you for your helpful guidance and the excellent service you provided during my car purchase. I truly appreciate the time you took to explain everything clearly and your professional and friendly attitude
    Response from Vertu Hyundai Sunderland
    Dear Fatemeh R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience during your car purchase at Vertu Hyundai Sunderland. Our team is dedicated to providing clear guidance and excellent service, and it's rewarding to know that our efforts made a difference for you.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us. We wish you many happy journeys in your new car.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent, I couldn’t fault how my service went on Lily. Was told that i will need to change my tyres in roughly 6 months without having to ask as i had been wondering. Lily came back spotlessly clean & smelling nice too.
    Response from Vertu Hyundai Sunderland
    Dear Sarah W.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with us was excellent and that you were pleased with the service provided by our team. It's great to know that we could address your concerns about the tyres and that Lily was returned to you in pristine condition. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very quick application very friendly staff and helpful
    Response from Vertu Hyundai Sunderland
    Hello Teresa,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a quick and pleasant experience with our team at Vertu Hyundai Sunderland. Our staff strives to provide friendly and helpful service to all our customers, and it's great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    really helpful
    Response from Vertu Hyundai Sunderland
    Hello Connor S.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service really helpful! At Vertu Hyundai Sunderland, we strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Polite, efficient, punctual, helpful, car was beautifully prepared.
    Response from Vertu Hyundai Sunderland
    Dear Keith

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our team to be polite, efficient, punctual, and helpful, and that you were satisfied with the preparation of your car. However, we noticed that your rating was lower than we would have hoped. We are committed to providing the best possible service and would appreciate any additional feedback you could provide to help us understand how we can improve your experience. Please feel free to reach out to us directly at your convenience at digitalcustomerexperience@vertumotors.com Please quote ref YXT1KW0910

    Thank you once again for your review. We value your input and look forward to the opportunity to better serve you in the future.

    Best regards,
    Dean
  • Rating 5.0
    MOT completed in good time. Staff all friendly and helpful.
    Response from Vertu Hyundai Sunderland
    Hello Cameron,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your MOT was completed promptly and that our staff made your experience a pleasant one. Our team at Vertu Hyundai Sunderland always strives to provide friendly and helpful service, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Kerry
  • Rating 5.0
    A***. Could not fault Alan answered everything we needed answers to kept us updated through out
    Response from Vertu Hyundai Sunderland
    Hello Jamie P.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alan was able to provide you with all the information you needed and kept you updated throughout the process. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Liza
  • Rating 5.0
    Really helpful and made very welcome
    Response from Vertu Hyundai Sunderland
    Dear Lesley

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you felt really welcomed and found our team to be helpful during your visit. At Vertu Hyundai Sunderland, we strive to provide the best possible service to all our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    John was amazing great service and would recommend
    Response from Vertu Hyundai Sunderland
    Hello Alanah,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a great experience with John and that you would recommend our services. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Keith
  • Rating 5.0
    Faye Gillespie Sunderland at vertu Hyundai was absolutely fantastic nothing was to much trouble for her highly recommended
    Response from Vertu Hyundai Sunderland
    Hello Grant,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with Faye Gillespie at Vertu Hyundai Sunderland. It's fantastic to know that she was able to assist you so effectively and that you found her service to be exceptional. Your recommendation means a lot to us, and we are grateful for your support. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards, Dawn
    The Motability Scheme Team at Vertu Hyundai Sunderland
  • Rating 5.0
    I didn't experience any problems
    Response from Vertu Hyundai Sunderland
    Hello Rachel,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Vertu Hyundai Sunderland. Your feedback is greatly appreciated and it’s wonderful to know that everything went smoothly for you. If you ever need any assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Motability Scheme Team at Vertu Hyundai Sunderland
  • Rating 5.0
    Everything went really well my first time on the mobility car scheme they were very helpful and friendly thank you
    Response from Vertu Hyundai Sunderland
    Hello Steven

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that your first time on the Motability Scheme went smoothly and that our team was helpful and friendly. Your positive feedback and perfect rating mean a lot to us. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Hyundai Sunderland Team
  • Rating 5.0
    Faye was very helpful in everything she said and explained it asswell
    Response from Vertu Hyundai Sunderland
    Hello Grant,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Faye was able to assist you effectively and provide clear explanations. Your feedback is incredibly valuable to us, and we're delighted to know you had a great experience at Vertu Hyundai Sunderland. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards, Dawn
    The Vertu Hyundai Sunderland Team
  • Rating 5.0
    Excellent service from all concerned video to show health check and really impressed
    Response from Vertu Hyundai Sunderland
    Hello Stuart M.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that you were impressed with the service you received and that the video health check met your expectations. Our team at Vertu Hyundai Sunderland is dedicated to providing excellent service, and it's wonderful to know that we succeeded in your case. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Selina
  • Rating 5.0
    They were very friendly, helpful and knowledgeable
    Response from Vertu Hyundai Sunderland
    Hello Annmarie,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly, helpful, and knowledgeable. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Hyundai Sunderland.

    Best regards,
    Matthew
  • Rating 5.0
    Very helpful very understanding explained everything clearly
    Response from Vertu Hyundai Sunderland
    Dear Surinder K.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team very helpful and understanding. It's great to know that everything was explained clearly during your visit. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Liza
  • Rating 5.0
    They were very professional and helpful.Got my car back as soon as poss.Very polite and friendly on the phone.
    Response from Vertu Hyundai Sunderland
    Dear Dawn

    Thank you so much for taking the time to share your positive experience with us at Vertu Hyundai Sunderland. We are thrilled to hear that our team was professional, helpful, and able to return your car promptly. It's wonderful to know that you found our staff polite and friendly over the phone as well. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    John was very helpful through out my visit
    Response from Vertu Hyundai Sunderland
    Hello Kevin,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that John was able to assist you effectively during your visit. Providing excellent service is our top priority, and it’s great to know that John met your expectations. If you have any more feedback or need further assistance, please don’t hesitate to reach out. We look forward to welcoming you back to Vertu Hyundai Sunderland in the future.

    Kind regards,
    Matthew
  • Rating 5.0
    Top dealership great customer service. John g
    Response from Vertu Hyundai Sunderland
    Hello Thomas,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our dealership and that Rob K provided you with excellent customer service. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Dean

Similar Motability Scheme dealers

Start new search