Motability Scheme at Vertu Hyundai Sunderland

4.9
Rating 4.9
(299 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Hyundai Sunderland

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Hyundai Sunderland can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Hyundai Sunderland on 03301788730 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Wessington Way
Castletown
Sunderland SR5 3NX
GB
Get directions
Phone Number
Call Vertu Hyundai Sunderland on 0330 178 8730
0330 178 8730
0330 178 8730
Website

Visit dealer website

Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Alan Harrop
  • John Goldsmith
  • Faye Gillespie
  • Manroup Shabilla
  • Ash Machin
  • John Groves
  • Natalie Mcravey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 17:30
Tuesday07:30 - 17:30
Wednesday07:30 - 17:30
Thursday07:30 - 17:30
Friday07:30 - 17:30
SaturdayClosed
SundayClosed

Motability service specialists:

  • John Sleeman
We recommend calling and booking an appointment before visiting.
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Accessibility features at Vertu Hyundai Sunderland

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Hyundai Sunderland

  • Rating 5.0
    Lovely meeting John again really nice guy explained everything went above and beyond thankyou so much for helping me choose my new car
    Response from Vertu Hyundai Sunderland
    Hello Paula,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with John and that he was able to assist you in choosing your new car. It's always our goal to go above and beyond for our customers, and your feedback lets us know we're on the right track. If you have any more questions or need further assistance, please don't hesitate to reach out. Enjoy your new car!

    Best regards,
    Selina
  • Rating 5.0
    very friendly and speedy transaction . John couldnt do enough for you and made it easy to complete .
    Response from Vertu Hyundai Sunderland
    Hello Mark G.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that you had a friendly and speedy transaction with us. It's wonderful to know that John was able to assist you effectively and make the process easy for you. Your feedback is greatly appreciated, and it motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Matthew
  • Rating 5.0
    This is our second mobility scheme car order. John always goes above and beyond and we love receiving his videos. He takes his time listens to our needs and helps us choose the perfect car. That's why we stick to Hyundai Sunderland.
    Response from Vertu Hyundai Sunderland
    Hello Madison,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that your experience with our Motability Scheme at Vertu Hyundai Sunderland has been so positive. John will be delighted to know that his efforts to go above and beyond have made such a difference for you. It's fantastic to hear that you enjoy the videos and that John has been able to help you find the perfect car to meet your needs.

    We truly appreciate your loyalty and are grateful to have you as part of our Hyundai Sunderland family. If there's anything more we can do for you, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,
    Matthew
  • Rating 5.0
    Staff were very friendly and helpful.
    Response from Vertu Hyundai Sunderland
    Hello Dennis R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff to be friendly and helpful during your visit. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Hyundai Sunderland.

    Best regards,
    Liza.
  • Rating 5.0
    John from vertu sunderland goes above and beyond to try get the best deal for you along with the managers at this branch . very friendly and speedy
    Response from Vertu Hyundai Sunderland
    Hello Mark

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear about your positive experience with John and our team at Vertu Hyundai Sunderland. It's fantastic to know that their efforts to provide friendly and speedy service made a great impression. Your feedback is incredibly valuable to us, and we are delighted to have earned your trust and a 5-star rating. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Dean
  • Rating 5.0
    Very friendly and helpful lovely staff highly recommended
    Response from Vertu Hyundai Sunderland
    Dear Andrea

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our staff friendly and helpful. Your recommendation means a lot to us, and we are delighted to know that you had a positive experience at Vertu Hyundai Sunderland. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,
    Dean
  • Rating 5.0
    Easy friendly staff also very knowledgeable. Faye is such a knowledgeable sales advisor.
    Response from Vertu Hyundai Sunderland
    Hello John C.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our staff easy and friendly to work with, and that Faye was able to assist you with her knowledge and expertise. We strive to provide the best service possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Hyundai Sunderland!

    Best regards,
    Chloe
  • Rating 5.0
    John was absolutely amazing outstanding customer servic
    Response from Vertu Hyundai Sunderland
    Hello Rebecca
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that John provided you with outstanding customer service. Your feedback is incredibly important to us, and it’s great to know that your experience with the Motability Scheme at Vertu Hyundai Sunderland was a positive one. If there’s anything else we can assist you with, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards, Dawn
  • Rating 5.0
    Fantastic service, car thoroughly checked and shown on video, would highly recommend
    Response from Vertu Hyundai Sunderland
    Dear Alison J.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at Vertu Hyundai Sunderland. It's great to know that the thorough check and video demonstration of your car met your expectations. Your recommendation means a lot to us and motivates our team to continue delivering excellent service. If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Friendly and helpful nothing was a problem
    Response from Vertu Hyundai Sunderland
    Dear Hilary

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our team friendly and helpful during your visit to Vertu Hyundai Sunderland. Your satisfaction is our top priority, and it's great to know that we could provide you with a positive experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Dean
  • Rating 5.0
    Absolutely amazing thankyou so much 💓 jhon from sales is verry police and welcoming made me feel at ease was a great experience and is so friendly all in all would give him 10 outta 10 thankyou so much 💓
    Response from Vertu Hyundai Sunderland
    Hello Bernadette,

    Thank you so much for your wonderful review! We are thrilled to hear about your positive experience with John and that he made you feel at ease during your visit. It's fantastic to know that his friendly and welcoming nature left such a great impression. Your kind words and perfect rating mean a lot to us, and we will be sure to pass along your compliments to John. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant
    Response from Vertu Hyundai Sunderland
    Hi Ellis,

    Thank you so much for your brilliant review! We're thrilled to hear that you had a positive experience with us at Vertu Hyundai Sunderland. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Liza.
  • Rating 5.0
    John groves was amazing he helps make the change over extremely smooth with taking into account my issues and why I need in a car went to him twice for a car and it was smooth sailing every time
    Response from Vertu Hyundai Sunderland
    Hi Abbie S.,

    Thank you so much for your wonderful review! We're thrilled to hear that John Groves was able to make your experience with us smooth and accommodating. It's great to know that he could address your needs effectively. We appreciate your continued trust in us and look forward to assisting you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Thank You for Your Kind Assistance



    I wanted to take a moment to thank you for your helpful guidance and the excellent service you provided during my car purchase. I truly appreciate the time you took to explain everything clearly and your professional and friendly attitude
    Response from Vertu Hyundai Sunderland
    Dear Fatemeh R.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a positive experience during your car purchase at Vertu Hyundai Sunderland. Our team is dedicated to providing clear guidance and excellent service, and it's rewarding to know that our efforts made a difference for you.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have been able to assist you. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us. We wish you many happy journeys in your new car.

    Best regards,
    Matthew
  • Rating 5.0
    Excellent, I couldn’t fault how my service went on Lily. Was told that i will need to change my tyres in roughly 6 months without having to ask as i had been wondering. Lily came back spotlessly clean & smelling nice too.
    Response from Vertu Hyundai Sunderland
    Dear Sarah W.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that your experience with us was excellent and that you were pleased with the service provided by our team. It's great to know that we could address your concerns about the tyres and that Lily was returned to you in pristine condition. Your satisfaction is our top priority, and your feedback is greatly appreciated. We look forward to serving you again in the future.

    Best regards,
    Liza.
  • Rating 5.0
    Very quick application very friendly staff and helpful
    Response from Vertu Hyundai Sunderland
    Hello Teresa,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a quick and pleasant experience with our team at Vertu Hyundai Sunderland. Our staff strives to provide friendly and helpful service to all our customers, and it's great to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza
  • Rating 5.0
    really helpful
    Response from Vertu Hyundai Sunderland
    Hello Connor S.,

    Thank you so much for taking the time to leave us a review. We're thrilled to hear that you found our service really helpful! At Vertu Hyundai Sunderland, we strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Polite, efficient, punctual, helpful, car was beautifully prepared.
    Response from Vertu Hyundai Sunderland
    Dear Keith

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our team to be polite, efficient, punctual, and helpful, and that you were satisfied with the preparation of your car. However, we noticed that your rating was lower than we would have hoped. We are committed to providing the best possible service and would appreciate any additional feedback you could provide to help us understand how we can improve your experience. Please feel free to reach out to us directly at your convenience at digitalcustomerexperience@vertumotors.com Please quote ref YXT1KW0910

    Thank you once again for your review. We value your input and look forward to the opportunity to better serve you in the future.

    Best regards,
    Dean
  • Rating 5.0
    MOT completed in good time. Staff all friendly and helpful.
    Response from Vertu Hyundai Sunderland
    Hello Cameron,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that your MOT was completed promptly and that our staff made your experience a pleasant one. Our team at Vertu Hyundai Sunderland always strives to provide friendly and helpful service, and it's wonderful to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again!

    Best regards,
    Kerry
  • Rating 5.0
    A***. Could not fault Alan answered everything we needed answers to kept us updated through out
    Response from Vertu Hyundai Sunderland
    Hello Jamie P.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that Alan was able to provide you with all the information you needed and kept you updated throughout the process. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Hyundai Sunderland.

    Best regards,
    Liza

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