Motability Scheme at Lookers Volkswagen Newcastle Silverlink

4.8
Rating 4.8
(338 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00

Contact information

Address
Silverlink Business Park
Wallsend NE28 9ND
GB
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
Email
Reviews
Visit dealer website

Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 19:00
Saturday09:00 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Darren Wills
  • Brett Field
  • Carl Blackburn
  • Mark Cruse
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Scott Anderson
  • Amie Meadows
We recommend calling and booking an appointment before visiting.
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Accessibility features at Lookers Volkswagen Newcastle Silverlink

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Lookers Volkswagen Newcastle Silverlink

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Lookers Volkswagen Newcastle Silverlink can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.

Reviews at Lookers Volkswagen Newcastle Silverlink

  • Rating 5.0
    Very helpful and very friendly. Would recommend
  • Rating 5.0
    Would highly recommend. Darren was excellent and explained everything clearly and in detail. Couldn’t fault.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Jessica,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us at Lookers Volkswagen Newcastle Silverlink. It's fantastic to know that Darren was able to assist you effectively and provide clear and detailed explanations. Your recommendation means a lot to us, and we're delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Spot on thanks
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Andrew,

    Thank you so much for your fantastic review! We're thrilled to hear that your experience with us was spot on. Your feedback is incredibly valuable, and it motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Carl was amazing made everything so simple and easy, updated me all the way through could not have been better
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for the great review and the feedback on Carl, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Carl was absolutely amazing helped me all the way through the process and kept me updated! Couldn’t have been better
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very knowledgeable staff and approachable
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Alyson,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our staff knowledgeable and approachable. Providing excellent service is our top priority, and it’s always rewarding to know that we are meeting our customers' expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
    Kind regards
    Lookers Customer Service & Resolution Team

    Kind regards
    Lookers Customer Service & Resolution Team
  • Rating 5.0
    Excellent experience less stressful when a got everything sorted and didn't have to wait too long for the car excellent service from VW with Darren showed us how to work everything the safety features and video about it and the test drive was excellent
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello David R.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience at Lookers Volkswagen Newcastle Silverlink. It's wonderful to know that Darren was able to assist you effectively and that you found the service to be stress-free and efficient. We take great pride in ensuring our customers are well-informed about their vehicles, and it's fantastic to hear that you appreciated the demonstration of the safety features and the test drive.

    Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing us for your mobility needs.

    Best regards,

    [Your Name]
    [Your Position]
    Lookers Volkswagen Newcastle Silverlink
  • Rating 5.0
    Only word I could use one word which is excellent
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Jennifer D.,

    Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with us was excellent. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    We went to order car through mobility & Brett was one that sorted everything out for us. He made us feel so at ease & was very helpful. I would recommend Volkswagen to anyone as they are best car dealership.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Jennifer D.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Brett was able to assist you and make the process of ordering your car through the Motability Scheme smooth and comfortable. Your kind words and recommendation mean a lot to us, and we are delighted to know that you consider us the best car dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    Very good experience, it was very accommodating and helpful, the dealer Darren was extremely helpful.
    Response from Lookers Volkswagen Newcastle Silverlink
    Dear Lennon W.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a very good experience at Lookers Volkswagen Newcastle Silverlink. It's wonderful to know that Darren was able to provide you with the accommodating and helpful service you deserve. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future.

    Best regards,
    The Lookers Volkswagen Newcastle Silverlink Team
  • Rating 5.0
    A very delightful experience… very helpful, took control and answered all my questions and concerns regarding an electric vehicle and the pros involved.
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Brett was very friendly , went through everything, couldn't recommend him more.
    Response from Lookers Volkswagen Newcastle Silverlink
    Hi Samantha, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Brett receives recognition for his fantastic customer service which he provided to you. Kind regards,
  • Rating 5.0
    Very keen and obliging nothing too much trouble very informative about everything.
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Amazing customer advisor
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Great experience and very satisfied with the help we were given.
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Staff are very professional and cater for all your needs can not falt them
    Response from Lookers Volkswagen Newcastle Silverlink
    Hello Samantha,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff professional and attentive to your needs. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Efficient and professional
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent service : very helpful staff
    Response from Lookers Volkswagen Newcastle Silverlink
    Hi Amjed, Thank you for your kind words - we're glad to have been of service!
    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Excellent customer service at dealership from Carl the mobility salesman
    Response from Lookers Volkswagen Newcastle Silverlink
    Hi Amjed, Thank you so much for your kind words! We are so happy to hear that Carlwas able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
    Kind regards
    Lookers Customer Service & Resolution Team

  • Rating 5.0
    Professional and kind. Listened to my needs.
    Response from Lookers Volkswagen Newcastle Silverlink
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.

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