Motability Scheme at Lookers Volkswagen Newcastle Silverlink
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Silverlink Business Park
Wallsend NE28 9ND
GB
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
0191 296 9500
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Darren Wills
- Brett Field
- Carl Blackburn
- Mark Cruse
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Scott Anderson
- Hayley Mason
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Silverlink
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Silverlink
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Silverlink can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Silverlink
- Rating 5.0Nov 20, 2024Amazing! Darren made everything so quick and easy and helped me with everything he possibly could.Response from Lookers Volkswagen Newcastle SilverlinkNov 21, 2024Thank you for the great review and the feedback on Darren, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 19, 2024BrilliantResponse from Lookers Volkswagen Newcastle SilverlinkNov 19, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 19, 2024All staff were excellent. Mark was absolutely fantastic. Brilliant service. Would recommend this garage to all. Thanks for the top service Mark!.Response from Lookers Volkswagen Newcastle SilverlinkNov 19, 2024Thank you for the great review and the feedback on Mark, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 15, 2024I used the collection and delivery service. Pleasant driver. On time.Response from Lookers Volkswagen Newcastle SilverlinkNov 15, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 13, 2024Excellent careResponse from Lookers Volkswagen Newcastle SilverlinkNov 14, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 13, 2024Great experience Carl was really helpfullResponse from Lookers Volkswagen Newcastle SilverlinkNov 14, 2024Thank you for the great review and the feedback on Carl, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 12, 2024The staff are well respected and they show loads of respect . And thank you so much for helping me .Response from Lookers Volkswagen Newcastle SilverlinkNov 12, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 11, 2024Amazing, so helpful can’t fault at all!Response from Lookers Volkswagen Newcastle SilverlinkNov 11, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 7, 2024GreatResponse from Lookers Volkswagen Newcastle SilverlinkNov 7, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 1, 2024Brett couldn't have been more efficient, courteous and professional. He made the whole process so easy. Would definitely recommend.Response from Lookers Volkswagen Newcastle SilverlinkNov 2, 2024Thank you for the great review and the feedback on Brett, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Nov 1, 2024I had an amazing experience with Brett, he was an amazing help to chose the right car for my family couldn’t thank him enough for all his supportResponse from Lookers Volkswagen Newcastle SilverlinkNov 2, 2024Thank you for the great review and the feedback on Brett, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 30, 2024Excellent serviceResponse from Lookers Volkswagen Newcastle SilverlinkOct 31, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 28, 2024First class
Job done and couldn’t have been more stress free 👍Response from Lookers Volkswagen Newcastle SilverlinkOct 31, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. - Rating 5.0Oct 25, 2024Good 10/10 👍🏻Response from Lookers Volkswagen Newcastle SilverlinkOct 29, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 25, 2024Polite staff, kept me upto date with progress of car service.
Highly recommendedResponse from Lookers Volkswagen Newcastle SilverlinkOct 29, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. - Rating 5.0Oct 25, 2024Excellent helpful friendly service.Response from Lookers Volkswagen Newcastle SilverlinkOct 25, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 24, 2024After two years of searching for a suitable seven-seater vehicle via the Motability scheme that would enable me to continue travelling for work and life-saving treatment, I was pleased to discover that a potential VW vehicle was unexpectedly added to the scheme in May 2024.
I immediately contacted my local dealership to schedule a test drive for my carer, as I require adaptations to drive. However, I was informed that the vehicle I was interested in was unavailable for viewing and test driving. This situation made me extremely anxious because I didn’t want to commit to ordering a vehicle that might not meet my needs.
Fortunately, Brett from my local VW dealership was the most helpful person I had spoken to in two years. He described the vehicle over the phone and compared every aspect to my previous Motability vehicle. He even shared his own experiences and those of other Motability customers to help me understand more about it.
Brett explained that the vehicle would unlikely be available through the Motability scheme for more than one quarter. Additionally, since my previous contract was maxed out and the vehicle was due to be returned in July 2024, I was advised to visit the dealership as soon as possible to discuss placing an order.
Despite my nerves, Brett was very efficient and ensured my visit was quick and informative. I genuinely trusted his recommendations, so I agreed to place an order. Brett kept me updated throughout the entire order process and allowed me to bring both my manual and powered q
wheelchairs on handover day to ensure they fit in the new vehicle before I drove away.
Thankfully, Brett’s predictions were accurate, and everything fit perfectly, including my assistance dog. Brett took the time to explain all the vehicle's features to both me and my carer, which was incredibly helpful.
I have now been using the vehicle for about a month. During this time, I travelled from Newcastle to Milton Keynes for an exhibition, and my carer and I were able to fit my wheelchair, dog, oxygen machine, luggage, exhibition stand supplies, and more with ease.
After worrying for a long time about not finding a new Motability vehicle and receiving no support from Motability or the Motability Foundation, I am relieved and excited about how everything has turned out. As Brett predicted, the vehicle was unavailable on the scheme for even one quarter, meaning I would now be without a vehicle without his honesty!Response from Lookers Volkswagen Newcastle SilverlinkOct 25, 2024Thank you so much for your kind words! We are so happy to hear that Brett was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review! - Rating 5.0Oct 22, 2024Exceptional experience from start to finish.Response from Lookers Volkswagen Newcastle SilverlinkOct 23, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 22, 2024It was very straightforwardResponse from Lookers Volkswagen Newcastle SilverlinkOct 23, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Oct 22, 2024Brett was absolutely brilliant from start to finish explaining everything and keeping in touch 👏Response from Lookers Volkswagen Newcastle SilverlinkOct 23, 2024Thank you for the great review and the feedback on Brett, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.