Motability Scheme at Lookers Volkswagen Newcastle Silverlink
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
6 Kingfisher Way
The Silverlink
Wallsend NE28 9NX
GB
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
0191 296 9500
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 11:00 - 15:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 11:00 - 15:00 |
Motability Scheme specialists:
- Darren Wills
- Carl Blackburn
- Mark Cruse
- Steven Renwick
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Scott Anderson
- Amie Meadows
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Silverlink
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Silverlink
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Silverlink can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Silverlink
- Rating 5.0Jan 8, 2026This was a pleasant experience. I had made an appointment with Volkswagen’s motability representative, Mark, a few days earlier. Despite the garage being busy after the New Year, Mark was extremely patient with me, offering lots of good advice over my choice of car, and lumbar support and hoist options. We even went for a pleasant test drive in the snow. Highly recommended!
- Rating 5.0Jan 2, 2026Lovely fella who collected and brought back my car. Wish I knew this service was available years ago.Response from Lookers Volkswagen Newcastle SilverlinkJan 5, 2026Hello Anna,
Thank you so much for your wonderful review! We're thrilled to hear that you had a positive experience with our collection and delivery service. It's great to know that our team member made such a good impression. We always strive to provide the best service possible, and your feedback means a lot to us. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Dec 19, 2025Excellent service. Really quick and lots of warning so that I could pick the car up as soon as possible upon completion.Response from Lookers Volkswagen Newcastle SilverlinkDec 22, 2025Hello Finn G.,
Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you had an excellent experience with our service and that the process was quick and efficient for you. Our team always strives to keep our customers informed and ensure a smooth pickup experience. Your feedback is greatly appreciated and motivates us to continue providing top-notch service.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Dec 4, 2025Mark sorted everything for me and made everything very easy , would highly recommend to anyone looking for a car to check this place out , great serviceResponse from Lookers Volkswagen Newcastle SilverlinkDec 5, 2025Hello William C.,
Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Mark was able to assist you and make the process easy. Your recommendation means a lot to us, and we're delighted to know you received great service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Nov 18, 2025Can’t fault vw at the silverlinkResponse from Lookers Volkswagen Newcastle SilverlinkNov 18, 2025Dear Beverley B.,
Thank you so much for taking the time to leave such a positive review for Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that you had a great experience with us and that we met your expectations. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Nov 13, 2025Very good . Excellent dealership.Response from Lookers Volkswagen Newcastle SilverlinkNov 13, 2025Hello Jean P.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly important to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to seeing you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Nov 12, 2025Very goodResponse from Lookers Volkswagen Newcastle SilverlinkNov 12, 2025Hello Tracey,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a very good experience with us at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.
If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Nov 11, 2025Whole process was straightforward. Sales advisor very knowledgeable about the car and very helpful.Response from Lookers Volkswagen Newcastle SilverlinkNov 12, 2025Hello Robert,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found the whole process straightforward and that our sales advisor was knowledgeable and helpful. Providing excellent service is our top priority, and it's great to know we met your expectations.
If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Nov 10, 2025Absolutely first class from start to finish could not be mora pleased tu VWResponse from Lookers Volkswagen Newcastle SilverlinkNov 11, 2025Hello James G.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a first-class experience with us at Lookers Volkswagen Newcastle Silverlink. Your satisfaction is our top priority, and it's fantastic to know that we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Oct 29, 2025Very Straightforward and very quick very professionalResponse from Lookers Volkswagen Newcastle SilverlinkOct 29, 2025Hello James G.,
Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service straightforward, quick, and professional. Your feedback is incredibly valuable to us, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Oct 27, 2025Very nice young man he went through everything and I got a better deal than before.Response from Lookers Volkswagen Newcastle SilverlinkOct 27, 2025Dear Jacqueline M.,
Thank you so much for taking the time to share your positive experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that you received excellent service and a better deal than before. Our team is dedicated to ensuring our customers have a seamless and satisfying experience, and it's wonderful to know that our efforts are appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 4.0Oct 23, 2025Great service however I was told the car would be washed and vacuumed but it wasn’tResponse from Lookers Volkswagen Newcastle SilverlinkOct 23, 2025Hello Theo,
Thank you for taking the time to leave us a review and for your kind words about our service. We truly appreciate your feedback. I apologize for the oversight regarding the car wash and vacuum. We strive to meet all our customers' expectations, and I'm sorry we fell short in this instance. Your feedback is invaluable, and we will use it to improve our services. If there's anything else we can do for you, please don't hesitate to reach out. We hope to see you again soon.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Oct 21, 2025The whole experience went smoothlyResponse from Lookers Volkswagen Newcastle SilverlinkOct 22, 2025Dear Bernadette S.,
Thank you so much for taking the time to share your experience with us at Lookers Volkswagen Newcastle Silverlink. We are thrilled to hear that everything went smoothly during your visit. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Oct 21, 2025Lovely and friendly very helpfulResponse from Lookers Volkswagen Newcastle SilverlinkOct 22, 2025Hello Billy B.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team lovely, friendly, and very helpful. Providing excellent service is our top priority, and it's always rewarding to know that we have met your expectations. If you have any more feedback or need further assistance, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Oct 14, 2025Always polite and efficient and very easy to check in online or at the desk, car always cleaned tooResponse from Lookers Volkswagen Newcastle SilverlinkOct 15, 2025Dear Hannah C.,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our service polite and efficient, and that the check-in process was easy for you both online and at the desk. It's great to know that you appreciated having your car cleaned as well. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. We look forward to welcoming you back to Lookers Volkswagen Newcastle Silverlink in the future.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0Sep 30, 2025Carl was knowledgeable and informative throughout the process. He ensure I had full working knowledge of the vehicle including how to register and sync etc. and showed informative examples of the car’s features. He also ensured I had his contact information should I need help with anything further.Response from Lookers Volkswagen Newcastle SilverlinkSep 30, 2025Hello Laura,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Carl was able to provide you with the knowledge and support you needed throughout the process. Ensuring our customers feel confident and informed about their vehicles is a top priority for us. It's great to know that Carl made sure you had all the necessary information and his contact details for any future assistance.
We truly appreciate your feedback and your 5-star rating. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Sep 17, 2025Absolutely first class and helpful sarah was lovely informative told me all I needed to know .
- Rating 4.0Sep 11, 2025I was very happy with how fast Volkswagen Newcastle silverlink were able to fix the cars issue.Response from Lookers Volkswagen Newcastle SilverlinkSep 11, 2025Dear Rani S.,
Thank you for taking the time to share your feedback with us. We're delighted to hear that you were pleased with the speed of service at Lookers Volkswagen Newcastle Silverlink. Our team strives to provide efficient and effective solutions, and it's wonderful to know we met your expectations.
If there's anything more we can do to enhance your experience or if you have any further comments, please don't hesitate to let us know. We look forward to serving you again in the future.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Sep 10, 2025Very good and very helpfulResponse from Lookers Volkswagen Newcastle SilverlinkSep 11, 2025Dear Sonia C.,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service very good and helpful. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.
At Lookers Volkswagen Newcastle Silverlink, we strive to provide the best experience possible for all our customers, and your positive words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing the Motability Scheme with us.
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Sep 3, 2025Good serviceResponse from Lookers Volkswagen Newcastle SilverlinkSep 4, 2025Hello Robert W.,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with our service at Lookers Volkswagen Newcastle Silverlink. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations.
If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that your visit to Lookers Volkswagen Newcastle Silverlink was a pleasant one. It's wonderful to know that Mark was able to assist you with patience and provide valuable advice on your car choice and mobility options. We're glad you enjoyed the test drive, even with the snowy conditions!
Your recommendation means a lot to us, and we are delighted to have earned your trust and a 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team