Motability Scheme at Lookers Volkswagen Newcastle Silverlink
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Silverlink Business Park
Wallsend NE28 9ND
GB
Phone Number
Call Lookers Volkswagen Newcastle Silverlink on 0191 296 9500
0191 296 9500
Website
Email
Reviews
Find or leave a review on Google
Showroom details 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00Toggle Hours
Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 17:30 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 09:00 - 19:00 |
| Tuesday | 09:00 - 19:00 |
| Wednesday | 09:00 - 19:00 |
| Thursday | 09:00 - 19:00 |
| Friday | 09:00 - 19:00 |
| Saturday | 09:00 - 17:30 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Darren Wills
- Carl Blackburn
- Mark Cruse
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today Toggle Hours
Service centre details
08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 17:30 08:00 - 12:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 17:30 |
| Tuesday | 08:00 - 17:30 |
| Wednesday | 08:00 - 17:30 |
| Thursday | 08:00 - 17:30 |
| Friday | 08:00 - 17:30 |
| Saturday | 08:00 - 12:00 |
| Sunday | Closed |
Motability service specialists:
- Scott Anderson
- Amie Meadows
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Lookers Volkswagen Newcastle Silverlink
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Lookers Volkswagen Newcastle Silverlink
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Lookers Volkswagen Newcastle Silverlink can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Lookers Volkswagen Newcastle Silverlink on 01912969500 to make an appointment with our Motability specialist.
Reviews at Lookers Volkswagen Newcastle Silverlink
- Rating 5.0Jun 2, 2025The service from start to finish was excellent.
- Rating 1.0May 28, 2025The maintenance staff experience was bad and not to a standard I would expect from VW. I will be looking elsewhere in future.
Appalling customer service, aggressive and condescending with a lack of communication skills and customer care to deal with customers. Was made to feel bad as asked questions as it is our first car with the scheme. Said they cleaned the car and they haven’t as form says they have. I expect this to fall on deaf ears as google reviews say the same sentiment over and over also.
1/10 don’t recommend this company.Response from Lookers Volkswagen Newcastle SilverlinkMay 29, 2025Hello Jessica,
Thank you for taking the time to rate the experience you have had with Lookers. Please accept our sincere apologies if our service did not meet your needs and thank you for bringing this to our attention. To allow us to improve our processes and the service we provide to our customers, we would please ask that you provide more details of your experience with Lookers to our customer service and complaint resolution team at vehiclecomplaints@Lookers.co.uk, who will be happy to investigate your concerns.
Once again, we would like to thank you for taking the time to leave this review. Your support to Lookers is much appreciated.
Lookers Customer Service & Resolution Team - Rating 5.0May 22, 2025Amazing. Very easy process.Response from Lookers Volkswagen Newcastle SilverlinkMay 22, 2025Hello Chase,
Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found the process easy and had an amazing experience with us at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations. If there's anything more we can do for you in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink - Rating 5.0May 21, 2025Darren was fantastic he talked is though ever step
Kept informed every step of the way
Highly recommend anyone to go see Darren if they need any help with mobilityResponse from Lookers Volkswagen Newcastle SilverlinkMay 22, 2025Dear Dior-lexi T.,
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Darren at Lookers Volkswagen Newcastle Silverlink. It's fantastic to know that he was able to guide you through every step and keep you well-informed throughout the process. Your recommendation means a lot to us, and we are delighted that Darren could assist you with your mobility needs.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0May 19, 2025Fabulous service and excellent communication.Response from Lookers Volkswagen Newcastle SilverlinkMay 20, 2025Hello Francis L.,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fabulous experience with our service and communication at Lookers Volkswagen Newcastle Silverlink. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0May 14, 2025Very helpful and very friendly. Would recommendResponse from Lookers Volkswagen Newcastle SilverlinkMay 15, 2025Hello Ian,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you found our team helpful and friendly. Your recommendation means a lot to us, and we're delighted to know that you had a positive experience at Lookers Volkswagen Newcastle Silverlink. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0May 13, 2025Would highly recommend. Darren was excellent and explained everything clearly and in detail. Couldn’t fault.Response from Lookers Volkswagen Newcastle SilverlinkMay 13, 2025Hello Jessica,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us at Lookers Volkswagen Newcastle Silverlink. It's fantastic to know that Darren was able to assist you effectively and provide clear and detailed explanations. Your recommendation means a lot to us, and we're delighted to have met your expectations. If there's anything else we can do for you in the future, please don't hesitate to reach out.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0May 13, 2025Spot on thanksResponse from Lookers Volkswagen Newcastle SilverlinkMay 13, 2025Hello Andrew,
Thank you so much for your fantastic review! We're thrilled to hear that your experience with us was spot on. Your feedback is incredibly valuable, and it motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0May 1, 2025Carl was amazing made everything so simple and easy, updated me all the way through could not have been betterResponse from Lookers Volkswagen Newcastle SilverlinkMay 3, 2025Thank you for the great review and the feedback on Carl, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0May 1, 2025Carl was absolutely amazing helped me all the way through the process and kept me updated! Couldn’t have been betterResponse from Lookers Volkswagen Newcastle SilverlinkMay 3, 2025Thank you so much for your kind words! We are so happy to hear that Carl was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Apr 23, 2025Very knowledgeable staff and approachableResponse from Lookers Volkswagen Newcastle SilverlinkApr 24, 2025Hello Alyson,
Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you found our staff knowledgeable and approachable. Providing excellent service is our top priority, and it’s always rewarding to know that we are meeting our customers' expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Lookers Volkswagen Newcastle Silverlink.
Kind regards
Lookers Customer Service & Resolution Team
Kind regards
Lookers Customer Service & Resolution Team - Rating 5.0Apr 15, 2025Excellent experience less stressful when a got everything sorted and didn't have to wait too long for the car excellent service from VW with Darren showed us how to work everything the safety features and video about it and the test drive was excellentResponse from Lookers Volkswagen Newcastle SilverlinkApr 16, 2025Hello David R.,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had an excellent experience at Lookers Volkswagen Newcastle Silverlink. It's wonderful to know that Darren was able to assist you effectively and that you found the service to be stress-free and efficient. We take great pride in ensuring our customers are well-informed about their vehicles, and it's fantastic to hear that you appreciated the demonstration of the safety features and the test drive.
Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.
Thank you once again for your kind words and for choosing us for your mobility needs.
Best regards,
[Your Name]
[Your Position]
Lookers Volkswagen Newcastle Silverlink - Rating 5.0Apr 14, 2025Only word I could use one word which is excellentResponse from Lookers Volkswagen Newcastle SilverlinkApr 15, 2025Hello Jennifer D.,
Thank you so much for taking the time to leave us such a fantastic review! We are thrilled to hear that your experience with us was excellent. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Lookers Volkswagen Newcastle Silverlink.
Best regards,
The Motability Scheme Team - Rating 5.0Apr 14, 2025We went to order car through mobility & Brett was one that sorted everything out for us. He made us feel so at ease & was very helpful. I would recommend Volkswagen to anyone as they are best car dealership.Response from Lookers Volkswagen Newcastle SilverlinkApr 15, 2025Hello Jennifer D.,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that Brett was able to assist you and make the process of ordering your car through the Motability Scheme smooth and comfortable. Your kind words and recommendation mean a lot to us, and we are delighted to know that you consider us the best car dealership. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Apr 14, 2025Very good experience, it was very accommodating and helpful, the dealer Darren was extremely helpful.Response from Lookers Volkswagen Newcastle SilverlinkApr 15, 2025Dear Lennon W.,
Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you had a very good experience at Lookers Volkswagen Newcastle Silverlink. It's wonderful to know that Darren was able to provide you with the accommodating and helpful service you deserve. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back in the future.
Best regards,
The Lookers Volkswagen Newcastle Silverlink Team - Rating 5.0Apr 11, 2025A very delightful experience… very helpful, took control and answered all my questions and concerns regarding an electric vehicle and the pros involved.Response from Lookers Volkswagen Newcastle SilverlinkApr 11, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Apr 1, 2025Brett was very friendly , went through everything, couldn't recommend him more.Response from Lookers Volkswagen Newcastle SilverlinkApr 1, 2025Hi Samantha, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Brett receives recognition for his fantastic customer service which he provided to you. Kind regards,
- Rating 5.0Mar 28, 2025Very keen and obliging nothing too much trouble very informative about everything.Response from Lookers Volkswagen Newcastle SilverlinkMar 29, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 27, 2025Amazing customer advisorResponse from Lookers Volkswagen Newcastle SilverlinkMar 29, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Mar 27, 2025Great experience and very satisfied with the help we were given.Response from Lookers Volkswagen Newcastle SilverlinkMar 29, 2025Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service excellent from start to finish. At Lookers Volkswagen Newcastle Silverlink, we strive to provide the best experience for our customers, and your kind words affirm the hard work of our team.
If there's anything more we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Motability Scheme Team at Lookers Volkswagen Newcastle Silverlink