Motability Scheme at Vertu Ford Bolton

4.8
Rating 4.8
(436 reviews)
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Welcome to Vertu Ford Bolton

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Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Vertu Ford Bolton can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Vertu Ford Bolton on 01204271386 to make an appointment with our Motability specialist.

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Contact information

Address
54 - 56 Higher Bridge Street
Bolton
Bolton BL1 2HG
GB
Get directions
Phone Number
Call Vertu Ford Bolton on 01204 271386
01204 271386
01204 271386
Website

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Email

Email us

Reviews

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Showroom details
09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 18:30 09:00 - 17:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:30
Tuesday09:00 - 18:30
Wednesday09:00 - 18:30
Thursday09:00 - 18:30
Friday09:00 - 18:30
Saturday09:00 - 17:00
SundayClosed

Motability Scheme specialists:

  • Linda Morgan
  • Mark Collier
  • Aneeqa Maqbool

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • Jonathan Cunliffe
  • Stephanie Barr
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Accessibility features at Vertu Ford Bolton

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Vertu Ford Bolton

  • Rating 5.0
    Excellent service by Linda at Ford Bolton, helpful informative and very friendly. Highly recommend!
    Response from Vertu Ford Bolton
    Dear Amy M.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with Linda at Vertu Ford Bolton. Providing helpful, informative, and friendly service is our top priority, and it's fantastic to know that Linda delivered on that promise.

    Your recommendation means a lot to us, and we are grateful for your support. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Matthew
  • Rating 5.0
    Effortless because of Linda.
    Start to finish absolutely seamless and highly professional in her work.
    11/10 easily....
    Thank you....
    Response from Vertu Ford Bolton
    Dear Scott

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your seamless experience with Linda and that she was able to assist you in such a professional manner. Your kind words and perfect rating mean a lot to us and will certainly be shared with Linda and the team.

    At Vertu Ford Bolton, we strive to provide exceptional service to all our customers, and it’s rewarding to know that we have met your expectations. If there’s anything more we can do for you, please don’t hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Dean
  • Rating 4.0
    Very good
    Response from Vertu Ford Bolton
    Hello Michael

    Thank you for taking the time to leave us a review. We're delighted to hear that you had a very good experience with us at Vertu Ford Bolton. Your feedback is important to us, and we're always striving to improve our services. If there's anything specific you think we could do to enhance your experience further, please feel free to let us know. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Good customer service. All questions answered
    Response from Vertu Ford Bolton
    Hello Jennifer,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our customer service and that all your questions were answered. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Vertu Ford Bolton.

    Best regards,

    Dean
  • Rating 5.0
    Linda was fab, friendly but professional. She talked me through everything and seemed very knowledgeable.
    Response from Vertu Ford Bolton
    Dear Carrie-lee

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with Linda at Vertu Ford Bolton. It's great to know that her friendly and professional approach, along with her knowledge, made your visit enjoyable. We strive to provide the best service possible, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    Dean
  • Rating 3.0
    I’ve visited the dealership a few times over recent months due to ongoing issues with the tyre pressure sensors, which unfortunately remain unresolved. The malfunction light still appears, and after my most recent service I was advised to bring the vehicle back for further investigation, which may take a full day. While I appreciate the follow-up, arranging this can be challenging alongside work commitments, particularly without an accessible or affordable collection service option.

    During my latest visit, I had booked an oil change and decided to wait with my carer. On arrival, I was informed that the vehicle was also due for a full service, which took just over three hours. The service itself was completed efficiently, but I was surprised that the vehicle wasn’t washed afterwards. I was advised that van washes aren’t included, even though the Ford app offers the option at a preferential rate. It might be helpful to update or clarify this within the app so that expectations are clear before booking.

    I also learned that a collection and delivery service is available at an additional cost. It would make a real difference if this option were more clearly communicated, and perhaps reviewed in partnership with Motability to make it more accessible for disabled customers who may find waiting on-site difficult.

    Overall, while the staff were polite and the servicing work was carried out professionally, there are opportunities to improve the customer experience — particularly around communication, consistency between app and dealership services, and accessibility for Motability users. With a few adjustments, Ford could make the process far smoother and more inclusive for all customers.
    Response from Vertu Ford Bolton
    Good afternoon Mona. Thank you for taking your time to leave this feedback. We strive to provide the best possible experience for our customers therefore if there is any dissatisfaction you would like to discuss, please email us at digitalcustomerexperience@vertumotors.com with some further information we can certainly have this looked into further for you. Please quote ref YXT3MP1211 Kind regards. Dean
  • Rating 5.0
    Linda was brilliant, so friendly and approachable. It was my first time trying to find a mobility car and she made the whole process so clear & concise. Thank you for making the whole experience so relaxed and enjoyable.
    Response from Vertu Ford Bolton
    Dear Amy M.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Linda at Vertu Ford Bolton. It’s fantastic to know that she was able to make your first time finding a mobility car both clear and enjoyable. We strive to provide friendly and approachable service, and your kind words affirm that we are on the right track.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    Liza.
  • Rating 5.0
    Linda was very kind and helpful made sure we were getting the right car for my needs.
    Response from Vertu Ford Bolton
    Dear Sheila D.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Linda was able to assist you in finding the right car to meet your needs. At Vertu Ford Bolton, we strive to provide exceptional service, and it’s always rewarding to know when we’ve succeeded. Your kind words and perfect rating mean a lot to us. If you have any further questions or need assistance in the future, please don’t hesitate to reach out.

    Best regards,
    Liza
  • Rating 5.0
    Was very polite and showed and explained everything to me abiut the car i wanted.
    Response from Vertu Ford Bolton
    Dear Michelle
    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at Vertu Ford Bolton. Our team takes great pride in being polite and ensuring that all our customers receive thorough explanations about the cars they are interested in. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to seeing you again in the future!

    Best regards, Dawn
    The Vertu Ford Bolton Team
  • Rating 5.0
    Faultless experience from start too finish
    Response from Vertu Ford Bolton
    Hello Patrick D.,

    Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a faultless experience from start to finish. Providing excellent service is our top priority, and your feedback is incredibly rewarding for our team at Vertu Ford Bolton. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Lovely lady very welcoming and patient also verry helpful
    Response from Vertu Ford Bolton
    Hello Amy

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with our team at Vertu Ford Bolton. It's great to know that you found our staff welcoming, patient, and helpful. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Keith
  • Rating 5.0
    Brilliant from start to finish
    Response from Vertu Ford Bolton
    Hello Jacqueline,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience from start to finish at Vertu Ford Bolton. Our team is dedicated to providing the best service possible, and your feedback is incredibly motivating.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Matthew
  • Rating 5.0
    Excellent service, great communication, washed and hoovered the car after the service.
    Response from Vertu Ford Bolton
    Dear Leanne H.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you were pleased with the service you received at Vertu Ford Bolton. Our team is dedicated to providing excellent service and communication, and it's great to know that we met your expectations. We're also glad that you appreciated the extra touch of having your car washed and hoovered after the service. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    Liza
  • Rating 5.0
    Very professional and polite.
    Thank you for your help and support,but on this occasions I decided that the car I was interested in wasn't the car for the next three years for me.
    Response from Vertu Ford Bolton
    Hello Joseph,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service professional and that we could assist you effectively. Your feedback is incredibly important to us, and it motivates our team to continue delivering the best service possible. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Very good service & good Advice. Would reccomend to anyone.
    Response from Vertu Ford Bolton
    Hello Bernard,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you received very good service and found our advice helpful. Your recommendation means a lot to us, and we're delighted to know that you had a great experience at Vertu Ford Bolton. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    Liza.
  • Rating 5.0
    Service was quick polite and efficient- courtesy car deal was quick and the car was great. I had no issues at all Thankyou.
    Response from Vertu Ford Bolton
    Dear William

    Thank you so much for taking the time to share your positive experience with us at Vertu Ford Bolton. We are thrilled to hear that you found our service quick, polite, and efficient, and that the courtesy car met your expectations. Your feedback is greatly appreciated and serves as a wonderful encouragement to our team. If you ever need any further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    Dean
  • Rating 5.0
    Good friendly staff, easy drop off and pick up. Car being called was a bonus. Very good all-round service.
    Response from Vertu Ford Bolton
    Hello Shaun,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our staff friendly and appreciated the ease of our drop-off and pick-up process. It's great to know that having your car called was a bonus for you. We strive to provide an all-round excellent service, and your feedback reassures us that we are on the right track. If there's anything else we can do for you, please don't hesitate to let us know. We look forward to seeing you again at Vertu Ford Bolton.

    Best regards,
    Dean
  • Rating 5.0
    Fantastic! Very good very efficient. Super informative
    Response from Vertu Ford Bolton
    Hello Kallum,

    Thank you so much for taking the time to leave us such a fantastic review! We're thrilled to hear that you found our service very efficient and informative. It's always our goal to provide the best experience possible for our customers, and your feedback is greatly appreciated. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    Kerry
  • Rating 5.0
    Really good service although I don’t like the the drop off machine I like to have face to face contact.
    Response from Vertu Ford Bolton
    Hello Heather,

    Thank you so much for taking the time to leave us a review and for giving us a 5-star rating! We're thrilled to hear that you were pleased with the service you received at Vertu Ford Bolton. We understand that personal interaction is important, and we appreciate your feedback regarding the drop-off machine. Your comments are invaluable to us as we strive to improve our services and ensure a positive experience for all our customers. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to seeing you again soon!

    Best regards,
    Dean
  • Rating 5.0
    Brilliant and very helpful
    Response from Vertu Ford Bolton
    Hello Gary

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service brilliant and very helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best possible service to all our customers. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Vertu Ford Bolton.

    Best regards,
    Dean

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