Motability Scheme at Chorley Group Burnley MG

4.9
Rating 4.9
(108 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00

Welcome to Chorley Group Burnley MG

Burnley MG is an officially approved Motability partner, with trained, accredited Motability specialists on-site to help you chose the right Motability car to suit your lifestyle.

We're here to assist with any questions you might have about the Motability Scheme including your eligibility, what adaptations or modifications are available and arranging a date and time to get behind the wheel of any one of our new cars. We'll support you throughout the lifetime of your lease – including any routine services, MOTs or repairs work – all included as part of your Motability package.
Contact Chorley Group MG Burnley on 01282434300 to chat through your Motability options with our specialists.

Contact information

Address
Westgate
Burnley BB11 1RY
GB
Phone Number
Call Chorley Group MG Burnley on 01282 434300
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Steven Fell
  • Andrew Starkie
  • Gareth Small
  • Rosie Devereux
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Jason Slattery
  • Lyndsey Dickinson
  • Kaleighd Hodgkinson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Chorley Group MG Burnley

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Chorley Group MG Burnley

  • Rating 5.0
    Excellent service from Andrew Starkie very informative and knowledgeable. Nothing too much trouble and answered all my questions and concerns.
    Response from Chorley Group MG Burnley
    Hi Victoria,
    Thank you for selecting Chorley Group MG at Burnley for your new car purchase. We're delighted to learn that Andrew contributed to making the process enjoyable for you.
    Wishing you great enjoyment with your new car, and we eagerly anticipate hearing from you when you're ready for a change.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Brillint customer service from gareth
    Response from Chorley Group MG Burnley
    Hi James,
    Thank you so much for your kind words! I'm thrilled to hear your review of Gareth and the Burnley team was well-received. The 5-star rating is well-deserved, and it's fantastic to know that your experience aligns with our family business's commitment in providing a friendly, hassle-free, and pressure-free car buying experience.
    We appreciate your efforts in sharing the feedback with the team, and it's comforting to know that we are there if you need anything.
    Best wishes to you from the entire Chorley Group team.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Great customer service
    Response from Chorley Group MG Burnley
    Hi James,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 1.0
    Absolutely gutted with them.
    Response from Chorley Group MG Burnley
    Good afternoon Zohaib,
    In order to conduct a thorough investigation into your complaint, we kindly request you to get in touch with our Client services team. This will help us obtain your details and direct the matter to the correct branch and responsible individual. Please send an email to client.servicesteam@chorleygroup.co.uk, and we will promptly look into this for you.
    As a family company, we take all feedback seriously and are committed to resolving any issues you've encountered when dealing with Chorley Group. Your satisfaction is important to us, and we appreciate your cooperation in addressing these concerns.
    I look forward to hearing from you.
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Just one word fantastic
    Response from Chorley Group MG Burnley
    Dear Beverley,
    We sincerely appreciate your positive review and the valuable feedback regarding our Burnley MG team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent customer service
    Response from Chorley Group MG Burnley
    Dear Annmarie,
    We sincerely appreciate your positive review and the valuable feedback regarding our Burnley MG team. Your thoughts mean a lot to us.
    We eagerly anticipate the opportunity to welcome you back to our business in the near future.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very well looked after was very pleased with the service I received thank you to everyone at Toyota
    Response from Chorley Group MG Burnley
    Hi David,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent service from Gareth
    Response from Chorley Group MG Burnley
    Hi Annmarie,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG and Gareth. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 1.0
    Dissatisfied, too many points to raise. Overall unhappy with service provided and wish I'd never got the car from this dealership!!!
    Response from Chorley Group MG Burnley
    Hi Zohaib S,
    I'm sorry you are unhappy with the overall service you've received from us. Please can you email andrew.blakeman@chorleygroup.co.uk with some more information about why you are unhappy so he can try to help.
  • Rating 5.0
    Very good thank you
    Response from Chorley Group MG Burnley
    Hi Vincent,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Very helpful n friendly staff 10/10
    Response from Chorley Group MG Burnley
    Hi Colin,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Extremely knowledgeable and put my mind at rest
    Response from Chorley Group MG Burnley
    Hi Kevin,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    A good all round experience expert staff no messing about
    Response from Chorley Group MG Burnley
    Hi Craig,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    The whole motability process was handled superbly by Andrew starkie he was polite and proffessional from start to finish explained everythung in detail and made the whole proccess nuce and smooth hes a credit to the company
    Response from Chorley Group MG Burnley
    Hello Iain,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the MG Team at Burnley and Andrew.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Great service
    Andrew starkie was professional and friendly.
    Response from Chorley Group MG Burnley
    Hello Sandra,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the Nissan Team at Burnley MG.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Really good service really helpful
    Response from Chorley Group MG Burnley
    Hi Lynda,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Friendly helpful advice and explained everything excellent service
    Response from Chorley Group MG Burnley
    Hi Christine,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Excellent service, couldn’t have been easier.
    Response from Chorley Group MG Burnley
    Hi Wayne,
    Thank you for your positive feedback regarding your experience at Chorley Group Burnley MG. As a family business, we strive to give every customer a fantastic experience. Wishing you many miles of happy motoring.
    Best Wishes,
    Kind Regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Professional service very happy
    Response from Chorley Group MG Burnley
    Hello John,
    I appreciate your feedback. Our commitment to treating customers with respect and maintaining professionalism is at the forefront of our values. I want to assure you that your 5-star review will be shared with the MG Team at Burnley.
    If you have any further comments or if there's anything else we can assist you with, feel free to reach out.
    Kind regards,
    Rachel Sharples
    Client Services Manager
    Chorley Group
  • Rating 5.0
    Courteous, thorough in explaining all options, speedy and reliable service. Knowledgeable salesman who went out of his way to ensure the right vehicle and fast turnaround. Pleasure to deal with.
    Response from Chorley Group MG Burnley
    Thank you very much Emma for leaving us a review. Customer feedback is extremely important to us, and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring!
    Many thanks
    Rachel Sharples
    Customer Experience Manager
    Chorley Group

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