Motability Scheme at Trustford Carlisle

Motability Scheme at Trustford Carlisle

4.8
Rating 4.8
(57 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Contact information

Address
Grearshill Road
Kingstown Industrial Estate
Carlisle CA3 0ET
GB
Get directions
Phone Number
Call Trustford Carlisle on 01228 580171
01228 580171
01228 580171
Website

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Email

Michael.Bell@TrustFord.co.uk

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Adam Ruddick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • George Johnstone
  • Thomas Brown
  • Melissa Anderson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Trustford Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Trustford Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Trustford Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Trustford Carlisle on 01228580171 to make an appointment with our Motability Scheme specialist.

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Reviews at Trustford Carlisle

  • Rating 5.0
    First class
    Response from Trustford Carlisle
    Dear Anthony M.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a first-class experience with us at Trustford Carlisle. Your feedback is incredibly important to us, and it’s wonderful to know that our efforts to provide top-notch service are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Trustford Carlisle Team
  • Rating 5.0
    Quick easy and friendly
    Response from Trustford Carlisle
    Hello Anthony,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service quick, easy, and friendly. Providing a positive experience for our customers is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Trustford Carlisle.

    Best regards,
    The Motability Scheme Team at Trustford Carlisle
  • Rating 5.0
    Adam was an absolute star. From keeping me up to date with the test drive availability to the ordering process. Nothing was too much trouble
    Response from Trustford Carlisle
    Hello Philip C.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Adam and that he was able to assist you throughout the test drive and ordering process. It's great to know that he made everything seamless and stress-free for you. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    Dealer was kind and friendly and went through everything. Only had to wait four days for the car from ford
    Response from Trustford Carlisle
    Hello Craig,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Carlisle. Our team always strives to provide friendly and thorough service, and it's great to know that we met your expectations. We're also pleased that the wait time for your car was minimal. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Very professional and seems like a sound bloke. Only had to wait 4 days for the car
    Response from Trustford Carlisle
    Hello Craig B.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service professional and that your wait time for the car was just four days. Our team at TrustFord Carlisle is dedicated to providing efficient and friendly service, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Connor was my Salemsn and what a lovely and helpful young man he is.
    The whole experience was so smooth. Connor kept in contact via phone and by email from ordering the car and even called me a couple of days after I had collected my car, just to make sure everything was ok.
    When I collected the car there was a lovely sign saying Mrs Greggan Happy New Car Day…. It’s something that probably only took a couple of minutes to print out, but it just put the hugest smile on my face.
    When collecting the car Connor took the time to show me the inside of the vehicle and explain how everything worked and was happy to answer any questions that I had.
    All in all an excellent experience.
    Response from Trustford Carlisle
    Hi Michelle, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Connor receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    They were very helpful ,explained every thing to me ,so friendly.
    Response from Trustford Carlisle
    Hi Sharon, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Carlisle, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great service
    Response from Trustford Carlisle
    Hello Glenda. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    All experience was very positive ,friendly staff ,easy process to go through.
    Response from Trustford Carlisle
    Hello Sharon, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    A seamless experience & very quick, the video of the service & the repair was an extra added touch which I appreciated. Would have no problems in recommending to anyone.
    Response from Trustford Carlisle
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet
  • Rating 5.0
    Excellent. Very helpful and answered all my questions
    Response from Trustford Carlisle
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Absolutely fantastic service, Adam who dealt with us was brilliant
    Response from Trustford Carlisle
    Thank you for choosing us for your Motability car, and we are pleased that Adam was able to give you an excellent service. We look forward to seeing you again soon.
  • Rating 5.0
    Brilliant service well done Adam
    Response from Trustford Carlisle
    Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Excellent
    Response from Trustford Carlisle
    We're thrilled to see that you enjoyed your visit at Trustford Carlisle
  • Rating 5.0
    Adam was very helpful, good knowledge and non pushy, a pleasure to deal with.
    Response from Trustford Carlisle
    Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Excellent service
    Response from Trustford Carlisle
    Hello Christina. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Kept informed from order to collection 5* to Adam who was excellent would recommend trustford Carlisle
    Response from Trustford Carlisle
    Thank you so much for your kind words! We are so happy to hear that Adam was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Extremely helpful.
    Made the process easy to understand.
    First class.
    Response from Trustford Carlisle
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Very good service pleasant polite people got courtesy call from service lady really nice to se if everything is all ok any problems to get in touch with them
    Response from Trustford Carlisle
    Thank you for your high star rating.
  • Rating 5.0
    Connor was very helpful during our visit to the Carlisle branch of ford and has kept us updated with the process
    Response from Trustford Carlisle
    Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Connor receives the recognition he deserves and forward this to the management for you. Thank you Janet

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