Motability Scheme at Trustford Carlisle

Motability Scheme at Trustford Carlisle

4.8
Rating 4.8
(67 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Contact information

Address
Grearshill Road
Kingstown Industrial Estate
Carlisle CA3 0ET
GB
Get directions
Phone Number
Call Trustford Carlisle on 01228 580171
01228 580171
01228 580171
Website

Visit dealer website

Email

Michael.Bell@TrustFord.co.uk

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Sam Henderson
  • Adam Ruddick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • George Johnstone
  • Thomas Brown
  • Melissa Anderson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Trustford Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Trustford Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Trustford Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Trustford Carlisle on 01228580171 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Trustford Carlisle

  • Rating 5.0
    Made the process easy and was very informative and helpful on the scheme. Pleased I picked this dealer. Thank you Adam
    Response from Trustford Carlisle
    Dear Deborah P.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Carlisle. We are thrilled to hear that Adam made the process easy and provided you with the information you needed about the Motability Scheme. Your satisfaction is our top priority, and we are delighted that you chose us as your dealer. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 4.0
    Fantastic! Really great Motability specialist and all staff were friendly. Very patient and nothing was too much trouble. They did want £100 at time of ordering though.
    Response from Trustford Carlisle
    Dear Jacqueline L.,

    Thank you for taking the time to share your experience with us at TrustFord Carlisle. We're thrilled to hear that you found our Motability specialist and staff to be friendly and accommodating. It's our goal to ensure that every customer feels supported and valued, so your kind words mean a lot to us.

    We also appreciate your feedback regarding the ordering process. We strive to be transparent and ensure our customers are fully informed, so your comments will help us improve our service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Carlisle Team
  • Rating 5.0
    Respectful and efficient. Thank you.
    Response from Trustford Carlisle
    Hello Peter,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service respectful and efficient. Your feedback is incredibly important to us, and it motivates our team to continue providing the best experience possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Went over everything fully. Showed us how the car worked. Informed us of the advanced payment and how long it may be to get the car. Overall was extremely helpful
    Response from Trustford Carlisle
    Dear Ruth P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at TrustFord Carlisle. Our team always strives to provide thorough and helpful service, and it's great to know that we were able to meet your expectations by going over everything fully and providing all the necessary information about the car and the advanced payment.

    Your feedback is incredibly valuable to us, and we are delighted that you found our service extremely helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Carlisle.

    Best regards,

    TrustFord Carlisle
  • Rating 5.0
    Very pleased finished 40 minutes early well pleased
    Response from Trustford Carlisle
    Hello Nigel,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were very pleased with your experience and that we were able to finish 40 minutes early. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Clearly explained,polite and helpful.
    Response from Trustford Carlisle
    Hello Michelle G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team to be clear, polite, and helpful during your visit. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Carlisle.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    Fantastic service very thorough and kept informed
    Response from Trustford Carlisle
    Hello Leanne,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service at TrustFord Carlisle. Keeping our customers informed and providing thorough service is something we strive for, and it’s great to know that we met your expectations. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    We were very happy with the service we received from Adam and his team at trust ford Carlisle,we would highly recommend getting your new car from them
    Response from Trustford Carlisle
    Hello Colin B.,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you had a great experience with our service at TrustFord Carlisle. Your recommendation means a lot to us, and we're delighted to know that we could meet your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Pleasant, Friendly and Professional from walking through the door to driving away with our new Car.
    Response from Trustford Carlisle
    Dear Susan W.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that your experience with us was pleasant, friendly, and professional from start to finish. It was our pleasure to assist you in finding the perfect car, and we are delighted that you are happy with your new vehicle.

    Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing TrustFord Carlisle. We wish you many happy miles in your new car!

    Best regards,

    The TrustFord Carlisle Team
  • Rating 5.0
    Excellent sales executive. Well presented car. Thorough explanation of the vehicle controls. Follow-up call 2-3 days after delivery.
    Response from Trustford Carlisle
    Dear David P.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Carlisle. We are thrilled to hear that you found our sales executive excellent and appreciated the thorough explanation of your vehicle's controls. It's wonderful to know that the follow-up call after delivery added to your satisfaction.

    Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Carlisle.

    Best regards,

    TrustFord Carlisle Team
  • Rating 5.0
    First class
    Response from Trustford Carlisle
    Dear Anthony M.,

    Thank you so much for taking the time to leave us a fantastic review! We are thrilled to hear that you had a first-class experience with us at Trustford Carlisle. Your feedback is incredibly important to us, and it’s wonderful to know that our efforts to provide top-notch service are appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Trustford Carlisle Team
  • Rating 5.0
    Quick easy and friendly
    Response from Trustford Carlisle
    Hello Anthony,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service quick, easy, and friendly. Providing a positive experience for our customers is our top priority, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Trustford Carlisle.

    Best regards,
    The Motability Scheme Team at Trustford Carlisle
  • Rating 5.0
    Adam was an absolute star. From keeping me up to date with the test drive availability to the ordering process. Nothing was too much trouble
    Response from Trustford Carlisle
    Hello Philip C.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Adam and that he was able to assist you throughout the test drive and ordering process. It's great to know that he made everything seamless and stress-free for you. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    Dealer was kind and friendly and went through everything. Only had to wait four days for the car from ford
    Response from Trustford Carlisle
    Hello Craig,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a positive experience with us at TrustFord Carlisle. Our team always strives to provide friendly and thorough service, and it's great to know that we met your expectations. We're also pleased that the wait time for your car was minimal. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Very professional and seems like a sound bloke. Only had to wait 4 days for the car
    Response from Trustford Carlisle
    Hello Craig B.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service professional and that your wait time for the car was just four days. Our team at TrustFord Carlisle is dedicated to providing efficient and friendly service, and it’s wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Connor was my Salemsn and what a lovely and helpful young man he is.
    The whole experience was so smooth. Connor kept in contact via phone and by email from ordering the car and even called me a couple of days after I had collected my car, just to make sure everything was ok.
    When I collected the car there was a lovely sign saying Mrs Greggan Happy New Car Day…. It’s something that probably only took a couple of minutes to print out, but it just put the hugest smile on my face.
    When collecting the car Connor took the time to show me the inside of the vehicle and explain how everything worked and was happy to answer any questions that I had.
    All in all an excellent experience.
    Response from Trustford Carlisle
    Hi Michelle, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Connor receives recognition for his fantastic customer service which he provided to you. Kind regards, Janet
  • Rating 5.0
    They were very helpful ,explained every thing to me ,so friendly.
    Response from Trustford Carlisle
    Hi Sharon, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with TrustFord Carlisle, we hope to see you again soon! Kind regards, Janet
  • Rating 5.0
    Great service
    Response from Trustford Carlisle
    Hello Glenda. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    All experience was very positive ,friendly staff ,easy process to go through.
    Response from Trustford Carlisle
    Hello Sharon, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    A seamless experience & very quick, the video of the service & the repair was an extra added touch which I appreciated. Would have no problems in recommending to anyone.
    Response from Trustford Carlisle
    Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. We look forward to dealing with you again in the future and happy motoring! Many thanks Janet

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