Motability Scheme at Trustford Carlisle

Motability Scheme at Trustford Carlisle

4.9
Rating 4.9
(82 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Call dealer

Contact information

Address
Grearshill Road
Kingstown Industrial Estate
Carlisle CA3 0ET
GB
Get directions
Phone Number
Call Trustford Carlisle on 01228 580171
01228 580171
01228 580171
Website

Visit dealer website

Email

Michael.Bell@TrustFord.co.uk

Reviews

Find or leave a review on Google

Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Sam Henderson
  • Adam Ruddick
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:00
Tuesday07:00 - 18:00
Wednesday07:00 - 18:00
Thursday07:00 - 18:00
Friday07:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • George Johnstone
  • Megan Cupid
  • Melissa Anderson
We recommend calling and booking an appointment before visiting.
Click pin to expand map

Accessibility features at Trustford Carlisle

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Trustford Carlisle

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Trustford Carlisle can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Trustford Carlisle on 01228580171 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Trustford Carlisle

  • Rating 5.0
    No courtesy car was available.
    Response from Trustford Carlisle
    Hello Garry,

    Thank you for taking the time to leave us a review and for giving us a 5-star rating. We truly appreciate your feedback and are glad to hear that you had a positive experience overall.
    We apologize for the inconvenience caused by the unavailability of a courtesy car. We understand how important it is to have reliable transportation, and we are continuously working to improve our services to better meet the needs of our customers.

    If there is anything else we can assist you with or if you have any further feedback, please feel free to reach out. We value your input and look forward to serving you again in the future.

    Best regards,

    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    Adam was excellent. All options were explained clearly. He helped us choose the correct car rather than sell us one. When my health made it difficult he was patient and non judgmental
    Response from Trustford Carlisle
    Dear Jamie

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Adam at Trustford Carlisle. It's great to know that he was able to assist you in finding the right car while providing clear explanations and showing patience and understanding. Your feedback is incredibly valuable to us, and we are delighted that Adam made your experience a pleasant one. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Trustford Carlisle
  • Rating 5.0
    Really helpful and great customer service
    Response from Trustford Carlisle
    Hello Richard

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our customer service helpful and that you had a great experience with us at TrustFord Carlisle. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Fantastic from start to Finnish
    Response from Trustford Carlisle
    Hello Peter

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us from start to finish. Your feedback is incredibly valuable, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Carlisle.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Friendly staff happy with the expirence
    Response from Trustford Carlisle
    Hello Joshua,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you had a positive experience with our friendly staff at TrustFord Carlisle. Your feedback is incredibly important to us, and we're delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Excellent customer service thankyou
    Response from Trustford Carlisle
    Hello Drew-anne R.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our customer service at TrustFord Carlisle. Your feedback is incredibly valuable to us, and it motivates our team to continue providing the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Absolutely fantastic service from Adam and Ryan , I would highly recommend this dealership.
    Response from Trustford Carlisle
    Dear Natalie

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you received fantastic service from Adam and Ryan. Your recommendation means a lot to us, and we are delighted that you had a positive experience at TrustFord Carlisle. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Clear information and advice. Good with communication updates. Lots of enthusiasm for the service.
    Response from Trustford Carlisle
    Hello Peter H.,

    Thank you so much for taking the time to leave such a positive review! We are thrilled to hear that you found our information and advice clear and that our communication updates met your expectations. It's wonderful to know that our enthusiasm for the service resonated with you. Your feedback is incredibly valuable to us, and we are delighted that you had a 5-star experience with the Motability Scheme at TrustFord Carlisle. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Very helpful
    Response from Trustford Carlisle
    Dear Alison C.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service very helpful. At TrustFord Carlisle, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If there is anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Connor was extrenwly helpful from start to finish. Very grateful for all his help and expertise. A credit to the company.
    Response from Trustford Carlisle
    Hello Lexie P.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Connor was able to assist you so effectively throughout your experience. Your kind words about his helpfulness and expertise truly mean a lot to us. We are proud to have him as part of our team, and your recognition of his efforts is greatly appreciated.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Carlisle.

    Best regards,

    Janet
    Motability Scheme Team
    TrustFord Carlisle
  • Rating 5.0
    The young man that looked after us was very helpful no pressure explained everything very well
    Response from Trustford Carlisle
    Hello Brian E.,

    Thank you so much for taking the time to leave us such a positive review. We are thrilled to hear that you had a great experience with our team member. It's wonderful to know that he was able to assist you without any pressure and provided clear explanations. Your feedback is greatly appreciated and will be shared with the team. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    They were friendly very helpful and answered every question I asked with obvious knowledge of the vehicle
    Response from Trustford Carlisle
    Dear Kevin P.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly, helpful, and knowledgeable. It’s wonderful to know that we were able to answer all your questions and provide you with the information you needed. Your feedback is greatly appreciated and motivates us to continue delivering excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Carlisle
  • Rating 5.0
    Adam was very friendly & knowledgeable about my needs.
    Response from Trustford Carlisle
    Thank you so much, Sheila, for your wonderful review! We're thrilled to hear that Adam was able to assist you with such friendliness and expertise. Your feedback is greatly appreciated, and we're delighted to know that your experience with us met your expectations. If you have any more needs or questions in the future, please don't hesitate to reach out. Wishing you all the best!
  • Rating 5.0
    Very fast and efficient
    Response from Trustford Carlisle
    Hello Andrew C.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service to be very fast and efficient. At Trustford Carlisle, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Trustford Carlisle Team
  • Rating 5.0
    Very friendly and knowledgeable
    Response from Trustford Carlisle
    Hello Gary A.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our team friendly and knowledgeable. Providing excellent service is our top priority, and it's wonderful to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Carlisle.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Made the process easy and was very informative and helpful on the scheme. Pleased I picked this dealer. Thank you Adam
    Response from Trustford Carlisle
    Dear Deborah P.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Carlisle. We are thrilled to hear that Adam made the process easy and provided you with the information you needed about the Motability Scheme. Your satisfaction is our top priority, and we are delighted that you chose us as your dealer. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 4.0
    Fantastic! Really great Motability specialist and all staff were friendly. Very patient and nothing was too much trouble. They did want £100 at time of ordering though.
    Response from Trustford Carlisle
    Dear Jacqueline L.,

    Thank you for taking the time to share your experience with us at TrustFord Carlisle. We're thrilled to hear that you found our Motability specialist and staff to be friendly and accommodating. It's our goal to ensure that every customer feels supported and valued, so your kind words mean a lot to us.

    We also appreciate your feedback regarding the ordering process. We strive to be transparent and ensure our customers are fully informed, so your comments will help us improve our service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,

    The TrustFord Carlisle Team
  • Rating 5.0
    Respectful and efficient. Thank you.
    Response from Trustford Carlisle
    Hello Peter,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service respectful and efficient. Your feedback is incredibly important to us, and it motivates our team to continue providing the best experience possible. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Carlisle Team
  • Rating 5.0
    Went over everything fully. Showed us how the car worked. Informed us of the advanced payment and how long it may be to get the car. Overall was extremely helpful
    Response from Trustford Carlisle
    Dear Ruth P.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had a positive experience with us at TrustFord Carlisle. Our team always strives to provide thorough and helpful service, and it's great to know that we were able to meet your expectations by going over everything fully and providing all the necessary information about the car and the advanced payment.

    Your feedback is incredibly valuable to us, and we are delighted that you found our service extremely helpful. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Carlisle.

    Best regards,

    TrustFord Carlisle
  • Rating 5.0
    Very pleased finished 40 minutes early well pleased
    Response from Trustford Carlisle
    Hello Nigel,

    Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were very pleased with your experience and that we were able to finish 40 minutes early. Your satisfaction is our top priority, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Carlisle Team

Similar Motability Scheme dealers

Start new search