Motability Scheme at Trustford Carlisle
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Grearshill Road
Kingstown Industrial Estate
Carlisle CA3 0ET
GB
Phone Number
Call Trustford Carlisle on 01228 580171
01228 580171
Website
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Amanda Jones
- Rowan Bruce-Gormley
- Simon Sauntson
- Adam Ruddick
We recommend calling and booking an appointment before visiting.
Service centre details 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today Toggle Hours
Service centre details
07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 07:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 07:00 - 18:00 |
| Tuesday | 07:00 - 18:00 |
| Wednesday | 07:00 - 18:00 |
| Thursday | 07:00 - 18:00 |
| Friday | 07:00 - 18:00 |
| Saturday | 08:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- George Johnstone
- Thomas Brown
- Melissa Anderson
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Trustford Carlisle
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Trustford Carlisle
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Trustford Carlisle can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Trustford Carlisle on 01228580171 to make an appointment with our Motability Scheme specialist.
Reviews at Trustford Carlisle
- Rating 5.0Oct 31, 2024Extremely helpful.
Made the process easy to understand.
First class.Response from Trustford CarlisleOct 31, 2024Thank you for choosing us for your Motability car! We look forward to seeing you again soon. - Rating 5.0Oct 30, 2024Very good service pleasant polite people got courtesy call from service lady really nice to se if everything is all ok any problems to get in touch with themResponse from Trustford CarlisleOct 31, 2024Thank you for your high star rating.
- Rating 5.0Oct 18, 2024Connor was very helpful during our visit to the Carlisle branch of ford and has kept us updated with the processResponse from Trustford CarlisleOct 21, 2024Thank you for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will ensure that Connor receives the recognition he deserves and forward this to the management for you. Thank you Janet
- Rating 5.0Oct 2, 2024Adam was very good everything went smoothly good handover.Response from Trustford CarlisleOct 3, 2024Hi Anthony, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Adam, we hope to see you again soon! Kind regards, Janet
- Rating 5.0Oct 2, 2024Very happy, picked the car up and dropping it off, enjoyed the videoResponse from Trustford CarlisleOct 3, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Sep 27, 2024Very good. Team members were polite, friendly, knowledgeable, informative and professionalResponse from Trustford CarlisleSep 30, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Aug 29, 2024Car was collected and returned which as a carer meant my wife wasn't left alone excellent service thank youResponse from Trustford CarlisleAug 29, 2024Hello Sandra, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0Aug 8, 20245*Response from Trustford CarlisleAug 8, 2024Thank you for your high star rating.
- Rating 4.0Aug 5, 2024Was happy with motability scheme at trustford when they service my carResponse from Trustford CarlisleAug 5, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
- Rating 5.0Jul 30, 2024Everything done as it should be. Video health check useful. Staff very friendly and courteous. Happy to go there again.
Thanks.Response from Trustford CarlisleJul 31, 2024Hello Kathleen, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet - Rating 5.0May 23, 2024All goodResponse from Trustford CarlisleMay 23, 2024Hello Duncan S.. Thank you for taking the time to leave us a review about your visit.
- Rating 5.0May 22, 2024Quick friendly and professionalResponse from Trustford CarlisleMay 22, 2024Hi Gemma, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Trustford Carlisle, we hope to see you again soon! Kind regards, Janet
- Rating 5.0May 20, 2024Great as usual the mobility tea are always on the ball thanks.Response from Trustford CarlisleMay 21, 2024Thank you so much for your kind words! We are so happy to hear that TrustFord Carlisle were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Apr 5, 2024Fantastic.quick and easyResponse from Trustford CarlisleApr 6, 2024Thank you for the great review and the feedback on TrustFord Carlisle, we really appreciate it. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Apr 5, 2024I found them very helpful when looking for a new car and clean well dress and to talk too also well done would recommend Trustford to anyone that’s looking for new Motability carResponse from Trustford CarlisleApr 6, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Mar 28, 2024Great service thank youResponse from Trustford CarlisleMar 28, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Mar 25, 2024Great service the team are so helpful well mannered polite and very caring from trust ford CarlisleResponse from Trustford CarlisleMar 25, 2024Thank you so much for your kind words! We are so happy to hear that TrustFord Carlisle were able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Feb 27, 2024Good drop off and delivery service great video walk around of the car while servicingResponse from Trustford CarlisleFeb 27, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Feb 26, 2024Very good staffResponse from Trustford CarlisleFeb 26, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 2.0Feb 26, 2024The car is still stating it has an emergency call malfunction & it is due a service.
They didn’t have the part to repair the shocker despite my stating this needed doing when I booked the car in.
A little disappointed to find the car hadn’t been valeted insideResponse from Trustford CarlisleFeb 26, 2024Thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.