Motability Scheme at Group 1 Volkswagen Chester
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Contact information
Address
Sealand Road
Chester CH1 4LD
GB
Phone Number
Call Group 1 Volkswagen Chester on 01244 390033
01244 390033
Website
Email
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 17:00 |
| Sunday | 10:00 - 16:00 |
Motability Scheme specialists:
- Luke Hine
- Ellie Price
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Molly Evans
- Matthew James
- Jamie-Lee Reed
- Louise Price
- Kayleigh Hughes
- Dani Basina
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Group 1 Volkswagen Chester
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entranceThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK
- Designated quiet opening times
This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK - Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Welcome to Group 1 Volkswagen Chester
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
Group 1 Volkswagen Chester can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact Group 1 Volkswagen Chester on 01244390033 to make an appointment with our Motability specialist.
Reviews at Group 1 Volkswagen Chester
- Rating 5.0Nov 17, 2025Great experience, everything was easy and quick. The lady who helped me with my claim was lovely and helpful
- Rating 5.0Nov 7, 2025Kept us updated and really helpfullResponse from Group 1 Volkswagen ChesterNov 10, 2025Hello Dawn,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our updates helpful and that you had a positive experience with us at Group 1 Volkswagen Chester. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Nov 5, 2025The staff were good and car feels betterResponse from Group 1 Volkswagen ChesterNov 6, 2025Hello Paula,
Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with our staff and that your car feels better. Your feedback is incredibly valuable to us, and we're delighted to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chester.
Best regards,
Motability Scheme Team
Group 1 Volkswagen Chester - Rating 5.0Oct 26, 2025ExcellentResponse from Group 1 Volkswagen ChesterOct 27, 2025Dear Kate,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with us at Group 1 Volkswagen Chester. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
Group 1 Volkswagen Chester - Rating 5.0Sep 10, 2025The woman who helped with sorting out a new car was lovely and very helpful, she made me feel at ease with the process. Everything was sorted out quickly with no fuss.Response from Group 1 Volkswagen ChesterSep 15, 2025Hello Sinead,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Chester. It's great to know that our team member made you feel at ease and was able to assist you efficiently in sorting out your new car. Your satisfaction is our top priority, and your feedback is truly appreciated. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 1.0Aug 28, 2025Shocking experience with the lady who felt with us, rude, clearly not trained to work with people with strugg with mental health disability, mega mix up with a replacement car for a few days, all work couldn’t be carried out as I had to have the car returned because of the mixed up with the replacement and was left with no car, shockingResponse from Group 1 Volkswagen ChesterAug 29, 2025Dear Kirsty,
Thank you for taking the time to share your feedback with us. I am truly sorry to hear about your recent experience at Group 1 Volkswagen Chester. It is concerning to learn about the issues you faced, particularly regarding the service you received and the mix-up with the replacement car.
We strive to provide excellent service to all our customers, and it is clear we fell short in your case. Your feedback is invaluable, and we are committed to addressing these concerns to ensure that similar situations do not occur in the future.
Please feel free to reach out to us directly if you would like to discuss this matter further. We appreciate your patience and understanding as we work to improve our services.
Kind regards,
Group 1 Volkswagen Chester - Rating 5.0Aug 14, 2025Very helpful. Ellie was lovely and explained all the features and equipment. Very happy.Response from Group 1 Volkswagen ChesterAug 14, 2025Dear Cheryl,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you found our service very helpful. At Group 1 Volkswagen Chester, we strive to provide the best possible experience for our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Jul 31, 2025Great experience and very friendlyResponse from Group 1 Volkswagen ChesterAug 1, 2025Hello Ethan,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a great experience and found our team to be very friendly. Providing excellent service is our top priority, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chester.
Best regards,
The Motability Scheme Team - Rating 4.0Jun 25, 2025Very good experience and staff were extremely helpful and pleasant.Response from Group 1 Volkswagen ChesterJun 26, 2025Hello Louis,
Thank you for taking the time to share your feedback with us. We are thrilled to hear that you had a very good experience and found our staff to be extremely helpful and pleasant. Your satisfaction is our top priority, and it's wonderful to know that we met your expectations.
If there's anything specific you think we could improve upon to make your next visit even better, please feel free to let us know. We value your input and are always looking for ways to enhance our service.
Thank you once again for your kind words and for choosing the Motability Scheme at Group 1 Volkswagen Chester. We look forward to welcoming you back in the future.
Best regards,
Group 1 Volkswagen Chester - Rating 2.0Jun 23, 2025Not impressed to be honest no customer communicationResponse from Group 1 Volkswagen ChesterJun 23, 2025Dear Mandy,
Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience did not meet your expectations, particularly regarding our communication. We strive to provide excellent service and it seems we fell short in this instance.
Your feedback is invaluable and will help us improve our communication processes. If you have any further details or suggestions on how we can better serve you, please feel free to reach out.
We hope to have the opportunity to serve you better in the future.
Best regards,
Emma
Group 1 Volkswagen Chester - Motability Scheme Team - Rating 5.0Jun 19, 2025Good service and very polite young lady.Response from Group 1 Volkswagen ChesterJun 20, 2025Dear Patricia,
Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you received good service and that our team member made a positive impression. Your kind words and perfect rating mean a lot to us, and we are delighted to know that we met your expectations.
At Group 1 Volkswagen Chester, we strive to provide excellent service to all our customers, and feedback like yours encourages us to continue doing our best. If there is anything else we can assist you with in the future, please don't hesitate to reach out.
Thank you once again for your support.
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Jun 13, 2025Henry was very professional and made the process very easy.Response from Group 1 Volkswagen ChesterJun 17, 2025Dear Liam,
Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Henry was able to provide you with a professional and seamless experience. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If there’s anything else we can assist you with in the future, please don’t hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chester.
Best regards,
The Motability Scheme Team - Rating 5.0Jun 11, 2025Was dealt with very fast and car is running as it should be with only advisory of new front tyres in about 2 month.Response from Group 1 Volkswagen ChesterJun 17, 2025Hello Sarah,
Thank you so much for taking the time to leave us such a positive review! We're thrilled to hear that you were pleased with the speed of our service and that your car is running smoothly. It's great to know that our team could assist you efficiently. If you have any questions or need further assistance regarding the advisory on your front tyres, please don't hesitate to reach out. We look forward to serving you again in the future.
Best regards,
The Group 1 Volkswagen Chester Team - Rating 5.0May 29, 2025Great communication, understanding and time effectiveResponse from Group 1 Volkswagen ChesterMay 30, 2025Hello Chelsea,
Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a positive experience with our team at Group 1 Volkswagen Chester. Great communication and understanding are at the heart of what we strive for, and it's fantastic to know that we met your expectations. Your feedback is incredibly valuable to us, and it motivates us to continue providing excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Apr 29, 2025Very helpful very nice car dealershipResponse from Group 1 Volkswagen ChesterMay 20, 2025Hello Paul,
Thank you so much for your kind words and for taking the time to leave us a 5-star review! We're thrilled to hear that you found our dealership helpful and that you had a positive experience with us. At Group 1 Volkswagen Chester, we strive to provide excellent service and ensure our customers find the perfect mobility solutions. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Group 1 Volkswagen Chester Team - Rating 5.0Apr 25, 2025Excellent service from start to finish.Response from Group 1 Volkswagen ChesterMay 21, 2025Dear Clifford,
Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you received excellent service from start to finish. Our team at Group 1 Volkswagen Chester is dedicated to providing top-notch service, and your feedback is a wonderful affirmation of our efforts.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Apr 15, 2025Very goodResponse from Group 1 Volkswagen ChesterMay 28, 2025Hello Donna,
Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a very good experience with us at Group 1 Volkswagen Chester. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 5.0Apr 15, 2025ThankyouResponse from Group 1 Volkswagen ChesterMay 28, 2025Hello Joshua,
Thank you so much for taking the time to leave us a review. We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Chester. Your feedback is greatly appreciated and encourages our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester - Rating 1.0Apr 7, 2025Absolutely a disgrace
No hire vehicle when it was confirmed to me hours before would be.
Then a vehicle was found after 2 hours of waiting with a disabled child.
To then get in the vehicle and find dirty razor blades half empty bottles of pop.
Food and cigarettesResponse from Group 1 Volkswagen ChesterJun 4, 2025Dear Jimmy-joe,
Thank you for taking the time to share your feedback with us. We sincerely apologize for the inconvenience and distress you experienced during your recent visit to Group 1 Volkswagen Chester. It is deeply concerning to hear about the issues with the hire vehicle and the unacceptable condition it was in.
We understand the importance of providing reliable and clean vehicles, especially when accommodating the needs of our customers and their families. Please be assured that we are taking this matter seriously and will be conducting a thorough investigation to ensure such incidents do not occur in the future.
Your experience does not reflect the standards we strive to uphold, and we are committed to making improvements. If you would like to discuss this further, please feel free to reach out to us directly at tellusmore@group1auto.co.uk. We value your feedback and hope to have the opportunity to restore your trust in our services.
Thank you for bringing this to our attention.
Sincerely,
Emma
Group 1 Volkswagen Chester - Rating 5.0Apr 1, 2025Really nice and helpful
Explained everything proper throughly
Highly recommend
Great sales girlResponse from Group 1 Volkswagen ChesterJun 17, 2025Hello Cole,
Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Chester. It's fantastic to know that our team was able to assist you thoroughly and that you found our sales staff helpful. Your recommendation means a lot to us, and we truly appreciate your kind words. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again!
Best regards,
The Motability Scheme Team at Group 1 Volkswagen Chester
Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had a great experience and found everything easy and quick. It's fantastic to know that the lady who assisted you was lovely and helpful. We strive to provide the best service possible, and your kind words are truly appreciated.
If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Chester.
Kind Regards,
Motability Scheme Team