Motability Scheme at Peoples Jaecoo Liverpool

Great customer service

It couldn’t of gone any better.
Celina is magnificent, really knowledgeable and went through everything with me. I attended the show room twice to look at different vehicles. Shes an asset to peoples.

Explained everything and very professional

I initially came into the showroom on my own and spent around ten minutes looking in and around the Omoda and Jaecoo vehicles. Two members of staff were free at the back of the showroom, yet nobody approached me, acknowledged me, or asked if I needed help.

My wife then joined me with our five week old baby (she had been feeding her in the car). We then spent another ten minutes looking around and trying to work things out ourselves, still with no help from anyone. So that is roughly twenty minutes in total in the showroom, as a young couple with a newborn clearly looking at family cars, and nobody thought to speak to us.

I eventually had to initiate the conversation myself. I asked to see the boot on an Omoda and was told it could not be opened because it had no battery. I asked about lead times and was told 12 weeks for Omoda and 6 to 8 weeks for Jaecoo. That was essentially the full extent of any “sales” interaction. No questions were asked about what we actually needed from a car.

At no stage did anyone ask: Do you tow? Do you have a caravan? How many people are in your family? What size vehicle do you need? What do you use the car for day to day? Have you looked at colours? Interior?.....nothing.

These are not specialist questions. They are basic, obvious questions that should be asked before anyone starts talking about placing an order.

Instead, when I asked about ordering, I was told nobody on the Omoda or Jaecoo side could help and I was sent next door to the Ford building to see a member of staff there. From that point onwards, the experience became worse.

I sat in near silence for around thirty minutes while the member of staff typed an order into the system. There was no conversation, no explanation, and no attempt to understand whether the vehicle being ordered was actually suitable for our needs. He then directly contradicted what I had been told minutes earlier about delivery times. I had been told 6 to 8 weeks for Jaecoo, yet he said it was 12 weeks. Which is correct? And why are customers being given completely different information depending on who they speak to?

I was then asked to sign paperwork that already had boxes ticked stating that everything had been explained to me. Nothing had been explained. Sitting there being asked to sign to confirm I had received information that I had not been given felt extremely uncomfortable and frankly quite degrading, as though I was expected to do someone a favour and not ask questions.

Only at the very end was I asked what colour I wanted. Again, without anyone showing me colour options or explaining anything about them. How am I supposed to make an informed decision when nobody has bothered to walk me through the basics? My wife just said "the same as the one on show", however we have absolutely no idea of the options.

After leaving the dealership, I discovered that the vehicle ordered does not tow our caravan. This is the part that has annoyed me the most, because it was completely avoidable. One simple question, “Do you tow?” would have prevented this entire situation. Instead, I am now trying to change the order to a Jaecoo 7, which is a more suitable vehicle, and I cannot even get hold of the person who placed the order.

I was given a handwritten phone number (which was actually illegible) and told I could call this member of staff anytime on this. After deciphering the phone number, it turned out not to be a direct number at all, just a call centre. I have spent today calling that number and being told repeatedly that the member of staff will call me back. He has not. How am I meant to amend an order when I cannot speak to anyone who can deal with it?

He was ok but we had to ask the questions it was like pulling teeth and not i am upset because not sure I done the right thing

Callum was excellent with his help and customer care x

My experience was very good, everything went smoothly, they were very knowledgeable.

Saf is a great Motability specialist and very professional and very knowledgeable

Excellent service

Great so helpful easy to deal with highly recommended 👌 easy to talk to and hole shop team wher lovely

The service was exceptional & Excellent service

Excellent,and the motobility rep was straight to point.no nonsense made me feel confident in what he said.Excelent services

Selina Jowett was fabulous, really knowledgeable and very professional in all aspects of my visit.

Excellent service. Zaffa Muhammad was professional, friendly throughout

I want to recommend Selina at people's in Speke for her excellent service. Selina's expertise in the motorbility scheme was invaluable. Selina guided me through every step with ease, making the selection and purchase of my car a smooth and stress-free experience. Selina was friendly, knowledgeable and very helpful. I am extremely happy with my new car and would recommend Selina to anyone considering the motorbility scheme at "People's"

Paul Ali

From start to finish, my experience with Selena at Peoples in Speke was excellent. Selena was a pleasure to deal with - very friendly and approachable, yet always professional. Selena's knowledge of the vehicles was impressive and she patiently answered all my questions, ensuring I felt confident in my decision. The car buying process itself was seamless, thanks to Selena's efficient and helpful approach. I'm absolutely thrilled with my new car and would wholeheartedly recommend contacting Selena if you're looking for a great car buying experience.Best regards Dave

Excellent service