Motability Scheme at Inchcape Volkswagen Macclesfield

4.7
Rating 4.7
(48 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00

Contact information

Address
Winterton Way
Lyme Green Business Park
Macclesfield SK11 0LP
GB
Phone Number
Call Inchcape Volkswagen Macclesfield on 01625 652700
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 09:00 - 17:00 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Adam Derbyshire
  • Ryan Sandland
  • Andrew Beeston
  • Russell Lee
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Joanne Cullerton
  • Julie Cotterill
We recommend calling and booking an appointment before visiting.
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Accessibility features at Inchcape Volkswagen Macclesfield

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Inchcape Volkswagen Macclesfield

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Inchcape Volkswagen Macclesfield can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Inchcape Volkswagen Macclesfield on 01625652700 to make an appointment with our Motability specialist.

Reviews at Inchcape Volkswagen Macclesfield

  • Rating 5.0
    Knowledgable salesman who was familiar with the model and motability. A painless experience
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Absolutely amazing, I cannot say how professional
    Ryan law
    Also, we fully understood all about the car before we left. The handover was absolutely amazing. I can’t thank every one enough
    Response from Inchcape Volkswagen Macclesfield
    Thank you so much for your glowing review! We're thrilled to hear that you had such a positive experience with Ryan Law. Providing professional service and ensuring our customers fully understand their new cars are top priorities for us. We'll be sure to pass along your kind words to our team. If you ever need anything in the future, don't hesitate to reach out. Thanks again for choosing us!
  • Rating 5.0
    Amazing customer service would deffo recommend to others
    Response from Inchcape Volkswagen Macclesfield
    Hello Adrian K.. Thank you for taking the time to leave us a review about your visit. We are delighted to hear that you had a positive experience and that the staff were friendly and helpful.
  • Rating 5.0
    Adam was very friendly and polite. He answered all of our questions and made us feel very comfortable.
    Response from Inchcape Volkswagen Macclesfield
    Hi Victoria thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Adam receives recognition for his fantastic customer service which he provided to you. Kind regards,
  • Rating 5.0
    Everyone has been brilliant I have no hesitations recommending Inchcape
    To anyone they are a 1st class delearship
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very professional approach happy round
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great customer service, Ryan sandland was very helpful and thorough with explaining things extremely helpful.
    Response from Inchcape Volkswagen Macclesfield
    We are so happy to hear you had such a great experience with us Chloe, thank you for your feedback.
  • Rating 5.0
    Clear information and questions that i asked about vercel
    Response from Inchcape Volkswagen Macclesfield
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received, Best Wishes.
  • Rating 5.0
    Very good service
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your high star rating.
  • Rating 2.0
    Made an appointment which when I arrived there was no record of. Had to wait an hour to see someone. When I eventually did the process was quick and easy.
    Response from Inchcape Volkswagen Macclesfield
    Thank you for bringing this to our attention. We will use your comments to refine our efforts to ensure this issue does not happen again.
  • Rating 5.0
    All scheduled works carried out on time and without complication.
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    I was sent an online check in which was not applicable to my son's vehicle as Motability customers. We were not paying for the service, and a driver was collecting and returning the vehicle! There were no options to say these questions were not applicable!

    Later, during the service, I was sent a video with traffic light signals. This said that the air conditioning service was urgently required at a cost of £139 and that two tyres were in the amber category at over £100 pounds each.
    It did not say that these items, including the one marked "urgent" were not covered by the Motability service.
    I had to ring to find all this out! Had I not rung, and ticked that the urgent item should be carried out, my son's vehicle would have had an outstanding bill for £139.
    I complained about this to a service engineer, but he did not understand, or did not want to understand the point I was making. He said he would have rung to clarify that I was happy to pay....how could I know that, I didn't even know that Motability didn't cover the air conditioning service in their service contract with Inchcape!

    The driver who collected the car was very polite and helpful and would get 5 out of five. However, the way the service engineer spoke to me was only a 1 out of 5 as he was not prepared to listen and try to understand the problem. He dismissed my complaint by saying "no-one else has complained and that everyone else likes the online check in because it works better for working people. I am sure it does, but that wasn't the point I was making!
    Response from Inchcape Volkswagen Macclesfield
    Thank you Edward for taking the time to share your rating. Providing an outstanding customer experience is really important to us, and we always encourage feedback to help us improve. We see from your review that you felt your experience didn’t meet your expectations, so if we didn’t get it quite right, we would welcome the opportunity to try and correct this for you – please email tellusmore@inchcape.co.uk with any further details you can provide us with. We look forward to hearing from you.
  • Rating 5.0
    This is our third car from Adam and fifth from the dealership and we have always enjoyed an excellent service. I would have no hesitation in recommending them to anyone looking for a new VW product. Phillip D.
    Response from Inchcape Volkswagen Macclesfield
    We are glad to hear that the team were able to provide such a positive experience so thank you for taking the time to contact us. We look forward to seeing you again next time.
  • Rating 5.0
    Quick easy and friendly and polite.
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Great service from start to finish
    Response from Inchcape Volkswagen Macclesfield
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon Cesar. Kind regards.
  • Rating 5.0
    Excellent customer service
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your high star rating.
  • Rating 5.0
    Absolutely fantastic explined everything for me he was great. Mr beeston
    Response from Inchcape Volkswagen Macclesfield
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    A* Excellent service
    Response from Inchcape Volkswagen Macclesfield
    Good morning Gaynor, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
  • Rating 5.0
    Amazing so quick and easy
    Response from Inchcape Volkswagen Macclesfield
    Hello Catherine, This review made our day!
  • Rating 5.0
    Excellent customer service. Staff are friendly and very helpful. Popped in to make an appointment but I was able to sort out my new car there and then.
    Response from Inchcape Volkswagen Macclesfield
    Hello Shirley, thanks for leaving us such a wonderful review. We are thrilled that you enjoyed your experience; our staff will definitely be happy to read what you wrote. We put customer experience and satisfaction as our priority, and your review reaffirms the hard work we put in every day. So thanks for your kind words and we look forward to seeing you again.

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