Motability Scheme at Group 1 Volkswagen Manchester

4.8
Rating 4.8
(378 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Contact information

Address
99 Bridgewater Way
Old Trafford
Manchester M16 9SF
GB
Get directions
Phone Number
Call Group 1 Volkswagen Manchester on 0161 607 1313
0161 607 1313
0161 607 1313
Website

Visit dealer website

Email

Email us

Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Richard Blackledge
  • Kyle Mills
  • Alawi Al-Haddad
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Adam Morris
  • Ashley Hobson
  • Tegan Jackson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Volkswagen Manchester

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Group 1 Volkswagen Manchester

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Visit dealer website

Group 1 Volkswagen Manchester can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Group 1 Volkswagen Manchester on 01616071313 to make an appointment with our Motability specialist.

Visit dealer website

Reviews at Group 1 Volkswagen Manchester

  • Rating 2.0
    I would like to provide feedback regarding my recent order with Volkswagen through Motability. Unfortunately, my experience at the dealership was disappointing and fell below the level of service I expected.

    The staff did not appear confident or knowledgeable about the vehicle and were unable to clearly explain features or answer questions without repeatedly checking the system. While it is understandable that not every piece of information may be known immediately, product knowledge and the ability to guide customers is essential — especially when dealing with Motability users who may require additional clarity and reassurance. I felt this was lacking.

    I also did not feel that courtesy or customer care were prioritised. The approach felt passive, as though it was assumed I already knew everything I needed, rather than being actively supported through the process or offered advice. In the end, I proceeded with the order based on my own research into the vehicle, as the only assistance I received was a payment link. This does not reflect what I believe should be standard service for Motability or private customers.

    Overall, the experience did not reflect the professionalism or customer support expected from a dealership representing both Volkswagen and Motability. I hope this feedback is taken constructively, as better product knowledge, guidance and customer engagement would improve the experience greatly for future Motability customers.
    Response from Group 1 Volkswagen Manchester
    Dear Nasim,

    Thank you for taking the time to share your feedback regarding your recent experience with us at Group 1 Volkswagen Manchester. We sincerely apologise for the disappointment you encountered during your visit.

    We understand the importance of having knowledgeable staff who can confidently guide and support our customers, especially those using the Motability Scheme. It is concerning to hear that we fell short in providing the level of service and product knowledge you expected. Your comments highlight areas where we need to improve, and we are committed to addressing these issues to ensure a better experience for all our customers.

    We also regret that you did not feel prioritised or supported throughout the process. Our goal is to offer a welcoming and informative environment, and it is clear we did not meet those expectations during your visit. Please be assured that your feedback will be used constructively to enhance our training and customer service practices.

    Thank you once again for bringing these matters to our attention. We value your input and are dedicated to making the necessary improvements. If there is anything further you would like to discuss, please feel free to reach out to us directly.

    Kind regards,

    Customer Service Team
    Group 1 Volkswagen Manchester
  • Rating 5.0
    I spoke with rick a vw group 1 dealer ship, he was very polite and helped me understand all my options, the application was straight forward and quick no hassle, I was happy with my experience
    Response from Group 1 Volkswagen Manchester
    Dear Rebecca,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Manchester. We are thrilled to hear that Rick was able to assist you effectively and that you found the application process straightforward and hassle-free. Your satisfaction is our top priority, and it's wonderful to know that you were happy with your experience.

    We truly appreciate your feedback and your 5-star rating. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Kyle was helpful from start to finish
    Gave me updates on the car when he could
    Shown me everything on the car when I came to collect it and was very helpful.
    Big thank you to Kyle for my new car
    Response from Group 1 Volkswagen Manchester
    Dear Robyn,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear about your positive experience with Kyle. It's great to know that he was able to assist you throughout the process and keep you updated on your car. We are delighted that you found his guidance helpful when collecting your new car.

    Your satisfaction is our top priority, and your kind words are truly appreciated. We will make sure to pass along your gratitude to Kyle. Enjoy your new car, and if there's anything else we can assist you with, please don't hesitate to reach out.

    Kind Regards,

    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was very helpful with the knowledge we recieved.
    Overall amazing
    Thank you Rick.
    Response from Group 1 Volkswagen Manchester
    Dear Sienna,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Rick was able to assist you with his knowledge and that you had an amazing experience at Group 1 Volkswagen Manchester. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing excellent service.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Excellent service from Jemma and great communication.
    Response from Group 1 Volkswagen Manchester
    Hello Peter,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you received excellent service from Jemma and that our communication met your expectations. Your feedback is incredibly valuable to us, and we're delighted to know that we could provide you with a positive experience.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Manchester.

    Best regards,

    Motability Scheme Team
    Group 1 Volkswagen Manchester
  • Rating 5.0
    Very helpful
    Response from Group 1 Volkswagen Manchester
    Hello Keeley,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you found our service very helpful. At Group 1 Volkswagen Manchester, we strive to provide the best experience for all our customers, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Richard- Rick explained everything we needed to know.
    Response from Group 1 Volkswagen Manchester
    Dear Sienna,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that Rick was able to provide you with all the information you needed. Our team at Group 1 Volkswagen Manchester is dedicated to ensuring our customers have a seamless experience, and your feedback is a testament to that commitment.

    If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Kind regards,
    Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was extremely helpful , nothing was too much trouble explaining everything about the car such a gentleman .
    Response from Group 1 Volkswagen Manchester
    Dear Amina,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Rick provided you with such a positive experience and that his assistance met your expectations. At Group 1 Volkswagen Manchester, we strive to ensure that every customer feels valued and well-informed, and it's fantastic to know that Rick exemplified this during your visit.

    Your kind words and perfect rating are greatly appreciated and will certainly be shared with Rick and the rest of our team. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Kind regards,
    Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was very professional and helpful throughout the entire process. Thank you for the great service, Rick!
    Response from Group 1 Volkswagen Manchester
    Dear Waqas,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Rick provided you with professional and helpful service throughout your experience. Your satisfaction is our top priority, and it's great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Good 👍
    Response from Group 1 Volkswagen Manchester
    Hello Kiran,

    Thank you so much for taking the time to leave us a 5-star review! We are thrilled to hear that you had a positive experience with us at Group 1 Volkswagen Manchester. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Exceptional Service from Rick at Group 1 Volkswagen Manchester

    We’ve had the pleasure of ordering through Rick for many years, and each time he has delivered an exceptional experience.
    From the moment I walked in, Rick made the entire Motability Scheme experience seamless and stress-free. His professionalism, warmth, and genuine care stood out immediately. He took the time to explain every detail clearly, answered all my questions with patience, and ensured I felt confident in my choices. Rick’s attention to detail and commitment to customer satisfaction are second to none.
    Response from Group 1 Volkswagen Manchester
    Dear Amina,

    Thank you so much for taking the time to share your wonderful feedback about your experience with Rick at Group 1 Volkswagen Manchester. We are thrilled to hear that Rick has consistently provided you with exceptional service over the years. It’s fantastic to know that his professionalism, warmth, and dedication have made your Motability Scheme experience seamless and stress-free.

    Rick takes great pride in ensuring that our customers feel confident and well-informed, and your kind words are a testament to his commitment to customer satisfaction. We are grateful for your continued trust in us and look forward to serving you again in the future.

    Warm regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Very helpful, patiently explained all the cars functions and reassured us that if we have any problems they are always available to help and support us.
    Response from Group 1 Volkswagen Manchester
    Dear Muhammad,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you found our service helpful and that our team was able to patiently explain all the car's functions to you. It's great to know that you feel reassured by our commitment to being available for any help and support you may need. Your satisfaction is our top priority, and your kind words mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Excellent customer service Kyle was very helpful and professional highly recommended.
    Response from Group 1 Volkswagen Manchester
    Dear Shirley,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you had an excellent experience with our customer service. Kyle will be delighted to know that his helpfulness and professionalism made a positive impact on your visit.

    At Group 1 Volkswagen Manchester, we strive to provide the best service possible, and your feedback is invaluable in helping us maintain high standards. If there is anything else we can assist you with, please do not hesitate to reach out.

    We look forward to welcoming you back in the future.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 1.0
    Very bad poor service
    Response from Group 1 Volkswagen Manchester
    Dear Riad,

    Thank you for taking the time to share your feedback with us. We are truly sorry to hear about your recent experience at Group 1 Volkswagen Manchester and that it did not meet your expectations. Providing excellent service is our top priority, and we regret that we fell short in your case.

    We would appreciate the opportunity to discuss your experience further and see how we can make things right. Please feel free to reach out to us directly at tellusmore@group1auto.co.uk at your earliest convenience.

    Thank you for bringing this to our attention, and we hope to have the chance to serve you better in the future.

    Sincerely,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Very professional and friendly explained everything thoroughly very enjoyable and pleasant experience.
    Response from Group 1 Volkswagen Manchester
    Dear Vicky,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a professional and friendly experience with us at Group 1 Volkswagen Manchester. Our team always strives to provide thorough explanations and ensure that every visit is enjoyable and pleasant. Your feedback is greatly appreciated and motivates us to continue delivering the best service possible.

    We look forward to welcoming you back in the future!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was fantastic

    Sorted everything no problems whatsoever
    Response from Group 1 Volkswagen Manchester
    Dear Candon,

    Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that Rick was able to provide you with fantastic service and that everything was sorted out smoothly. Your feedback is incredibly valuable to us, and we are delighted to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Volkswagen Manchester.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Rick was good, he explained a lot to me and made sure that everything is clear.. the showroom was busier than usual when I was there so I had to wait a bit to be served.. but that happens so all good
    Response from Group 1 Volkswagen Manchester
    Dear Fatma,

    Thank you so much for taking the time to leave us such a positive review. We are delighted to hear that Rick was able to assist you effectively and ensure everything was clear during your visit. We appreciate your understanding and patience with the busier than usual showroom. Your satisfaction is our priority, and it's wonderful to know that your experience was a positive one despite the wait.

    We look forward to welcoming you back to Group 1 Volkswagen Manchester in the future. If you have any further questions or need assistance, please don't hesitate to reach out.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Mr Rick was very very helpful and he has helped me really good and explained us every really well Thanks Mr Rick
    Response from Group 1 Volkswagen Manchester
    Dear Ilie,

    Thank you so much for taking the time to share your positive experience with us at Group 1 Volkswagen Manchester. We are thrilled to hear that Mr. Rick was able to assist you effectively and provide clear explanations. Your feedback is greatly appreciated and will be shared with Mr. Rick and the team. We are committed to providing excellent service and are delighted to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    Group 1 Volkswagen Manchester
  • Rating 5.0
    Richard was fantastic through the process from beginning to end , he was very helpful and answered ever question I asked was a pleasure to meet him
    Response from Group 1 Volkswagen Manchester
    Hello Rachel,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear about your positive experience with Richard at Group 1 Volkswagen Manchester. It's fantastic to know that he was able to assist you effectively and make the process enjoyable. Your kind words and perfect rating mean a lot to us and motivate our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester
  • Rating 5.0
    Good service happy customer
    Response from Group 1 Volkswagen Manchester
    Hello Kyle,

    Thank you for your review! We're glad to hear you had a positive experience with our service at Group 1 Volkswagen Manchester. Your satisfaction is our priority. If you need further assistance, please reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at Group 1 Volkswagen Manchester

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