Motability Scheme at Charles Hurst CUPRA Belfast

Motability Scheme at Charles Hurst CUPRA Belfast

4.9
Rating 4.9
(88 reviews)
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 20:00 09:00 - 17:00 09:00 - 15:00Closed Today
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Contact information

Address
27 Boucher Road
Belfast BT12 6RH
GB
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Phone Number
Call Charles Hurst CUPRA Belfast on 028 9038 1721
028 9038 1721
028 9038 1721
Website

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Email

motability@charleshurstgroup.co.uk

Reviews

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Showroom details
09:00 - 17:30 09:00 - 17:30 09:00 - 17:30 09:00 - 20:00 09:00 - 17:00 09:00 - 15:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 17:30
Tuesday09:00 - 17:30
Wednesday09:00 - 17:30
Thursday09:00 - 20:00
Friday09:00 - 17:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Chris Magee
  • Irwin Alvarado
  • Laura Mcaleer
  • Bennito Van Vuuren
  • Ben Millar
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 17:30
Tuesday08:30 - 17:30
Wednesday08:30 - 17:30
Thursday08:30 - 17:30
Friday08:30 - 17:30
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Matthew Orchard-Lisle
  • Emma Johnson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Charles Hurst CUPRA Belfast

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Charles Hurst CUPRA Belfast

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

As the newest SEAT and ONLY Cupra dealership in Northern Ireland, we are pleased to offer the Motability scheme to existing and new customers to the brands. With a dedicated Motability specialist, we can provide tailored 1 to 1 appointments, quiet rooms and fantastic after sales service also. We recommend phoning to book an appointment to ensure we can provide the best service.

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Charles Hurst CUPRA Belfast can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Charles Hurst CUPRA Belfast on 02890381721 to make an appointment with our Motability Scheme specialist.

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Reviews at Charles Hurst CUPRA Belfast

  • Rating 5.0
    Very helpful
    Response from Charles Hurst CUPRA Belfast
    Hello Jay L.,

    Thank you so much for taking the time to leave us a 5-star review! We're thrilled to hear that you found our service very helpful. At Charles Hurst CUPRA Belfast, we strive to provide the best experience for our customers, and your feedback is incredibly valuable to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst CUPRA Belfast
  • Rating 5.0
    Great customer service couldn't ask for better service
    Response from Charles Hurst CUPRA Belfast
    Hello Paul M.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Charles Hurst CUPRA Belfast. Our team is dedicated to providing the best service possible, and it's always rewarding to know that our efforts are appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst CUPRA Belfast
  • Rating 5.0
    Chris went out of his way to ensure that all questions and queries were answered to my satisfaction and made the experience enjoyable. His underpinned knowledge of the product he was selling meant the whole transaction was plain sailing. Appreciate all his help and the rest of the team who always made us feel welcome from start to finish.
    Response from Charles Hurst CUPRA Belfast
    Dear Benjamin W.,

    Thank you so much for taking the time to share your experience with us at Charles Hurst CUPRA Belfast. We are thrilled to hear that Chris and the rest of our team were able to make your visit enjoyable and seamless. It's wonderful to know that Chris's expertise and dedication to customer satisfaction made a positive impact on your experience. We truly appreciate your kind words and your perfect rating. Your feedback motivates us to continue providing exceptional service to all our customers. We look forward to welcoming you back in the future.

    Best regards,
    The Charles Hurst CUPRA Belfast Team
  • Rating 5.0
    Great service
    Response from Charles Hurst CUPRA Belfast
    Hello Zoe,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service at Charles Hurst CUPRA Belfast. Your feedback is incredibly important to us, and it’s fantastic to know that we met your expectations.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Charles Hurst CUPRA Belfast Team
  • Rating 5.0
    Great customer service all round
    Response from Charles Hurst CUPRA Belfast
    Hello Selena,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service at Charles Hurst CUPRA Belfast. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at Charles Hurst CUPRA Belfast
  • Rating 5.0
    Very helpful went out there way to help exceptional, thank you cupra staff
    Response from Charles Hurst CUPRA Belfast
    Hello George G.,

    Thank you so much for your wonderful review! We're thrilled to hear that our CUPRA staff went out of their way to assist you and that you found their help exceptional. Your feedback is incredibly valuable to us, and we're delighted to know that we could provide you with a positive experience. If you ever need further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst CUPRA Belfast
  • Rating 5.0
    Very nice staff very helpful sales woman. Very easy process all-round
    Response from Charles Hurst CUPRA Belfast
    Hello Thomas D.,

    Thank you so much for taking the time to share your experience with us. We are thrilled to hear that you found our staff helpful and the process easy. Your feedback is incredibly valuable to us, and we are delighted to know that our team, especially our saleswoman, made a positive impact on your visit.

    If there is anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to welcoming you back to Charles Hurst CUPRA Belfast.

    Best regards,

    [Your Name]
    Charles Hurst CUPRA Belfast Team
  • Rating 5.0
    Excellent customer service from all the team at Cupra Belfast,Ellen was friendly and made the experience easy and pleasant.Would highly recommend.
    Response from Charles Hurst CUPRA Belfast
    Dear Karen F.,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had an excellent experience with our team at CUPRA Belfast. Ellen and the rest of our staff strive to make every visit easy and pleasant, and your kind words affirm our efforts. Your recommendation means a lot to us, and we look forward to welcoming you back in the future.

    Best regards,
    The Motability Scheme Team at Charles Hurst CUPRA Belfast
  • Rating 5.0
    First class service provided by Ellen.
    Response from Charles Hurst CUPRA Belfast
    Thank you so much for your kind words! We are so happy to hear that Ellen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    : Great customer service
    Response from Charles Hurst CUPRA Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Ellen Was friendly and easy to deal with
    Response from Charles Hurst CUPRA Belfast
    Thank you so much for your kind words! We are so happy to hear that Ellen was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    First class customer service. Professional and friendly
    Would definitely recommend
    Response from Charles Hurst CUPRA Belfast
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Big thank you to Ellen she was very helpful and made the process a lot easier I’m very greatful
    Response from Charles Hurst CUPRA Belfast
    Hi Pearse, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your experience with Ellen, we hope to see you again soon! Kind regards, Cupra Belfast
  • Rating 5.0
    The best yet
    Response from Charles Hurst CUPRA Belfast
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Lovely interaction with Kayla and manager. Really helpful.
    Response from Charles Hurst CUPRA Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards.
  • Rating 5.0
    Friendly helpul patient
    Response from Charles Hurst CUPRA Belfast
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent knowledge and hospitality. Didn’t rush my decision making.
    Response from Charles Hurst CUPRA Belfast
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon.
  • Rating 5.0
    Brilliant
    Response from Charles Hurst CUPRA Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Very nice people 😊 and good help I recommend it very easy
    Response from Charles Hurst CUPRA Belfast
    Thank you for your kind words - we're glad to have been of service!
  • Rating 1.0
    Poor customer service. I requested my cherished registration be switched to the new car and was told this was not possible because of dvani rules. When I fact checked this I found Stephen from cupra was incorrect regarding the issue. I also requested from Ellen that number plate holders be fitted to the car, which I would pay for.So when I needed to change the physical plates onto the new car, it would be an easy job, to swap them over.When I arrived at the dealership, I was told by Ellen that a huge car dealership Charles Hurst. Had none of these plate holders in stock, which I found to be bizarre. And knowing that I would be replacing the number plates with my private plates. The number plates on the car had been fixed to the car with both screws and double sided tape. Making them very difficult to remove.
    The time settings in the car were set at European time, the car windscreen on the drivers side seems to have been cleaned with an oily rag, making it difficult to see through. I would not return to this dealership in the future because of the way I have been treated and mislead from the start of the process. If there was another Cupra dealership in Northern Ireland I would go there instead. I only put up with this below par treatment as I was informed by Stephen at Cupra that they were the only dealership which could provide the car I have.
    Overall I am happy with the Cupra Formentor as it suits my needs well. I think maybe the staff should have some extra training in how to deal with their customers and how to communicate with us.
    Response from Charles Hurst CUPRA Belfast
    thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership

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