Motability Scheme at TrustFord Mallusk

4.8
Rating 4.8
(375 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today

Welcome to TrustFord Mallusk

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Mallusk can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Mallusk on 02890123254 to make an appointment with our Motability specialist.

Contact information

Address
31 Mallusk Road
Newtownabbey BT36 4PP
GB
Phone Number
Call TrustFord Mallusk on 028 9012 3254
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 18:00
Saturday09:00 - 15:00
SundayClosed

Motability Scheme specialists:

  • Julie Prentice
  • Angela Giffin
  • Andrew Ball
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Marc Mccabe
  • Emma Jackson
  • Joanna Donnelly
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Mallusk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Mallusk

  • Rating 5.0
    Angela is so helpful and communicative and has help me so much through this process and I would highly recommend her
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Brilliant friendly
    Response from TrustFord Mallusk
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent service
    Response from TrustFord Mallusk
    Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
  • Rating 5.0
    Excellent very good service and staff very good would recommend to family and friends
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that TrustFord Mallusk was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 1.0
    Not happy at all second time being booked in as no courtesy car was available for me even though I booked one then second time around I booked a car and again none was there didn’t think Ford handled it to well very disappointing
    Response from TrustFord Mallusk
    thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
  • Rating 5.0
    very polite, positive and helpful interactions with all staff
    Response from TrustFord Mallusk
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Always have excellent customer service at Ford. Can't thank Angela Mallusk enough.
    Response from TrustFord Mallusk
    Hi Veronica, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Angela receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Massive thank you to the service dept at Ford Mallusk, all staff professional, friendly, and kept me informed while my car was in for an oil change.
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that TrustFord Mallusk was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great service, Julie was amazing in keeping us informed the whole step of the way.
    Response from TrustFord Mallusk
    Hi Rachel, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Julie, we hope to see you again soon! Kind regards, Janet
  • Rating 4.0
    Very helpful when there. Just wish the offer of replacing my two front tyres after service was offered by Ford or even Ford bringing it down the road to have the tyres replaced instead of me having to bring it somewhere else the next day.
    Response from TrustFord Mallusk
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Well looked after and kept informed what was happening
    Response from TrustFord Mallusk
    Hello William, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Angela helped us to find our car and she was brilliant. Everything was so smooth and easy from start to finish. Highly reccommend.
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that Anglea was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Great experience at Ford mallusk Angela the mobility agent was fantastic she made everything very clear with regards getting a mobility car and the hand over was excellent would give 10 stars if I could all the staff there are very friendly.
    Response from TrustFord Mallusk
    Hi Paul, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Angela receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Very good customer service all very helpful thank you so much..
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that TrustFord Mallusk was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Very satisfying and quick
    Response from TrustFord Mallusk
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
  • Rating 5.0
    Friendly and reliable staff, organised taxis for us to get to and from Trustford Mallusk 5 star quality
    Response from TrustFord Mallusk
    Hello Vanessa, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
  • Rating 5.0
    Excellent the team were all great 😊
    Response from TrustFord Mallusk
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    No issues and all satisfactory.
    Response from TrustFord Mallusk
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Angela the motability girl was amazing..I was only looking and wasnt going to buy but she took me through a very person centered approach and made the experience very easy..taking into account all my vulnerability
    Response from TrustFord Mallusk
    Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Angela receives the recognition she deserves. Many thanks Janet
  • Rating 5.0
    Fantastic thank you so much.
    Response from TrustFord Mallusk
    Thank you for your kind words - we're glad to have been of service!

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