Motability Scheme at TrustFord Mallusk

4.8
Rating 4.8
(457 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Welcome to TrustFord Mallusk

Motability Scheme at TrustFord Mallusk

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Mallusk can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Mallusk on 02890123254 to make an appointment with our Motability specialist.

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Contact information

Address
31 Mallusk Road
Newtownabbey BT36 4PP
GB
Get directions
Phone Number
Call TrustFord Mallusk on 028 9012 3254
028 9012 3254
028 9012 3254
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability Scheme specialists:

  • Julie Prentice
  • Angela Giffin
  • Matthew Moreland
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Marc Mccabe
  • Emma Jackson
  • Joanna Donnelly
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Mallusk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Mallusk

  • Rating 5.0
    As alway brilliant she was very helpful and kind
    Response from TrustFord Mallusk
    Dear Kathleen B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at TrustFord Mallusk. Our team is dedicated to providing helpful and kind service, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 3.0
    The service team were great. They offered me a taxi. After trying to get thru for 20 mins I decided to get the bus.

    On arrival couldn't get a disabled car park space, vans in spaces. I ended up with a tight space, which was hard to get out of the car causing me more discomfort. Spoke to receptionist who said sorry it is due to building work. If they have too many vehicles then they should arrange for them to be parked off site.

    When car was serviced it was parked in a tight space as again the disabled being used by vans. The girl kindly moved the car out for me.
    Response from TrustFord Mallusk
    Dear Margaret,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that our service team was able to assist you and offer a taxi, although we regret the inconvenience you experienced with the parking situation.

    We sincerely apologise for the difficulty you faced in finding a suitable disabled parking space. We understand how important accessible parking is, and we are actively working to address this issue, especially during the ongoing building work. Your suggestion to arrange off-site parking for excess vehicles is valuable, and we will consider it as we strive to improve our services.

    We appreciate your patience and understanding, and we are glad that our team was able to assist you with moving your car. Your feedback is crucial in helping us enhance our customer experience, and we hope to provide you with a smoother visit in the future.

    Thank you once again for your review.

    Kind regards,

    [Your Name]
    TrustFord Mallusk - Motability Scheme Team
  • Rating 5.0
    Well satisfied with the help I received
    Response from TrustFord Mallusk
    Dear Muriel M.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the help you received at TrustFord Mallusk. Our team is dedicated to providing excellent service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Anglea was amazing, very helpful and pleasant, she went the extra mile and statues over her finishing time just to help.
    Response from TrustFord Mallusk
    Dear Paula L.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Angela at TrustFord Mallusk. It's fantastic to know that she was able to assist you so effectively and went above and beyond to ensure you were taken care of. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing exceptional service. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Excellent and friendly. Able to deal with any concern and answer any questions.
    Response from TrustFord Mallusk
    Dear Colette A.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our service excellent and friendly. Our team at TrustFord Mallusk is dedicated to addressing any concerns and answering all questions to ensure our customers have the best experience possible. Your feedback is incredibly valuable to us, and it motivates us to continue providing top-notch service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Warm regards,

    The TrustFord Mallusk Team
  • Rating 5.0
    Very pleased with service at ford mallusk staff friendly and very helpful
    Response from TrustFord Mallusk
    Hello Paul E.,

    Thank you so much for taking the time to share your positive experience with us at TrustFord Mallusk. We are thrilled to hear that you were very pleased with our service and found our staff to be friendly and helpful. Your feedback is incredibly valuable to us, and it motivates our team to continue delivering the best service possible. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Everything was simple and great, highly recommend
    Response from TrustFord Mallusk
    Hello Olga,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found everything simple and great during your experience with us at TrustFord Mallusk. Your recommendation means a lot to us, and we are delighted to have met your expectations. If there is anything else we can assist you with in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Friendly competent people dealing with people who have mobility issues
    Response from TrustFord Mallusk
    Hello Philip G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team friendly and competent. At TrustFord Mallusk, we strive to provide the best service possible to all our customers, especially those with mobility needs. Your feedback is incredibly valuable to us, and it’s great to know that we are meeting your expectations. If there’s anything else we can do for you, please don’t hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    very helpful and explained everything to me..was not waiting long either and got call to pick it up. very smooth and easy to do. staff in office are helpful aswell as the guy who done my car. would defo recommode to people
    Response from TrustFord Mallusk
    Hello Carson M.,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that you found our service helpful and that everything was explained clearly. It's great to know that you didn't have to wait long and that the process was smooth and easy for you. Our team, both in the office and those working on your car, strive to provide the best service possible, and your feedback is truly appreciated. We are grateful for your recommendation and look forward to assisting you again in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    All good again staff are friendly and happy to help
    Have a cup of coffee while you wait
    I have never had a problem with Ford staff 5 stars all day long
    Response from TrustFord Mallusk
    Hello Gary,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had another positive experience with us at TrustFord Mallusk. Our team takes great pride in being friendly and helpful, and it's fantastic to know that you felt well taken care of. We're also glad you enjoyed the coffee while you waited. Your kind words and 5-star rating mean a lot to us, and we look forward to welcoming you back in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Service was excellent.helped from start to finish
    Response from TrustFord Mallusk
    Hello David,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our service from start to finish. Our team at TrustFord Mallusk is dedicated to providing the best possible support to our customers, and your feedback is truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Dealer is first class, nice facilities.

    Good staff who explain issues like the one we had yesterday, regarding a authority to start work request.
    Response from TrustFord Mallusk
    Hello Angela,

    Thank you so much for taking the time to leave such a positive review. We are thrilled to hear that you found our dealership to be first class and enjoyed our facilities. Our team takes great pride in ensuring that our customers receive clear and helpful explanations, especially when it comes to important matters like the authority to start work requests. Your feedback is greatly appreciated and will be shared with the team. We look forward to welcoming you back to TrustFord Mallusk in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Very good quick reliable
    Response from TrustFord Mallusk
    Hello Pauline,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that you found our service to be very good, quick, and reliable. Providing top-notch service is our priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 4.0
    Good service very quick nice staff
    Response from TrustFord Mallusk
    Hello Steven,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service quick and our staff pleasant. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Excellent service. Angela was knowledgeable friendly and helpful couldn't have done enough.THANKYOU SO MUCH
    Response from TrustFord Mallusk
    Dear Paula B.,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent experience with us at TrustFord Mallusk. Angela will be delighted to know that her knowledge, friendliness, and helpfulness made such a positive impact on your visit. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing exceptional service.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Warm regards,

    The TrustFord Mallusk Team
  • Rating 5.0
    Angela was friendly and helpful in everyway 5star service
    Response from TrustFord Mallusk
    Hi Paula B.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Angela provided you with friendly and helpful service. Your feedback is incredibly valuable to us, and we're delighted that you had a 5-star experience at TrustFord Mallusk. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Everything was sorted very quick and professionally
    Response from TrustFord Mallusk
    Hello James R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service quick and professional. At TrustFord Mallusk, we strive to provide the best experience for our customers, and your feedback is a great testament to our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    First class service.
    Everything handled professionally
    Response from TrustFord Mallusk
    Hello Michael,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received first-class service and that everything was handled professionally during your visit. Our team at TrustFord Mallusk is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Fantastic Service – Especially thanks to David!

    My car was booked in for its first service on Tuesday 13 May at Ford in Mallusk, County Antrim. I was very impressed with the overall experience, but what truly stood out was the outstanding customer service from David at the service reception desk.

    There was a small error with my original booking, which could have been quite stressful and highly inconvenient. However, David handled it with absolute professionalism. He responded quickly, took full ownership of the issue, and resolved everything kindly, efficiently, and with zero fuss. His calm and courteous manner instantly put me at ease, and he went the extra mile to ensure all was resolved and the service could proceed.

    David’s communication throughout the process was clear, timely, and genuinely thoughtful. It’s rare to come across someone so committed to excellent customer care.

    I found all the staff to be friendly, helpful, and truly come across like they really do care. To be honest, this is what I’ve come to expect as it is always the case at Ford Mallusk!

    Special thanks to David for his help and support, as what could have been a frustrating experience turned into a positive one.

    Thank you so much!
    Tory
    Response from TrustFord Mallusk
    Dear Victoria,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at TrustFord Mallusk and are especially delighted to know that David made such a significant impact during your visit.

    It's fantastic to hear that David's professionalism and dedication turned a potentially stressful situation into a seamless and positive experience for you. We are incredibly proud to have him as part of our team, and your kind words will certainly be shared with him and the rest of our staff.

    At TrustFord Mallusk, we strive to provide exceptional service to all our customers, and it’s rewarding to know that our efforts are appreciated. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the high standard of service you’ve come to expect from us.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Mallusk. We look forward to welcoming you back in the future.

    Warm regards,
    TrustFord Mallusk
  • Rating 5.0
    Great service everything went smoothly from arrival to my departure first class service
    Response from TrustFord Mallusk
    Hello James G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service from start to finish. Providing first-class service is something we strive for, and it's fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk

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