Motability Scheme at TrustFord Mallusk

4.8
Rating 4.8
(474 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Welcome to TrustFord Mallusk

Motability Scheme at TrustFord Mallusk

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Mallusk can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Mallusk on 02890123254 to make an appointment with our Motability specialist.

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Contact information

Address
31 Mallusk Road
Newtownabbey BT36 4PP
GB
Get directions
Phone Number
Call TrustFord Mallusk on 028 9012 3254
028 9012 3254
028 9012 3254
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability Scheme specialists:

  • Angela Giffin
  • Matthew Moreland
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Marc Mccabe
  • Emma Jackson
  • Joanna Donnelly
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Mallusk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Mallusk

  • Rating 5.0
    Excellent service. Staff were very friendly and confident. Everything was explained fully making an very smooth transaction.
    Response from TrustFord Mallusk
    Hello Roberta,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our team at TrustFord Mallusk. Our staff takes great pride in providing friendly and confident service, and it's fantastic to know that everything was explained to your satisfaction, ensuring a smooth transaction.

    Your feedback is incredibly valuable to us, and it motivates us to continue delivering the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    TrustFord Mallusk Team
  • Rating 5.0
    Angela was very professional and resasuuring. Nothing was too much. Answered all my questions and welvomed ne back any time for snother yest drive
    Response from TrustFord Mallusk
    Dear Joan M.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear about your positive experience with Angela at TrustFord Mallusk. It's great to know that she was able to provide you with professional and reassuring service, answering all your questions and making you feel welcome. We strive to ensure that every visit is as pleasant and informative as yours was. We look forward to welcoming you back for another test drive anytime. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Excellent no problems at all angel slways is the best ,she helps you every step of the way and it’s pleasant always
    Response from TrustFord Mallusk
    Hello Paul I.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had an excellent experience with us at TrustFord Mallusk. Angel is indeed a valuable member of our team, and we're delighted to know she was able to assist you every step of the way. Your kind words and perfect rating mean a lot to us. If you ever need any further assistance or have any questions, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Fantastic service and great staff
    Response from TrustFord Mallusk
    Hello Allan G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a fantastic experience with our service and found our staff to be great. Providing excellent service is our top priority, and it's always rewarding to know that our efforts are appreciated. If you have any further feedback or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    :
    Response from TrustFord Mallusk
    Dear Fleur A.,

    Thank you so much for taking the time to leave us a fantastic 5-star review! We are thrilled to hear that you had a positive experience with the Motability Scheme at TrustFord Mallusk. Our team is dedicated to providing the best service possible, and your feedback is incredibly encouraging.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Great service and friendly
    Response from TrustFord Mallusk
    Hello Catherine E.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service and found our team to be friendly. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    They were a great help. Angela went above and beyond to help sort the exact car I wanted even letting me know late on Friday afternoon she had sourced it.
    Response from TrustFord Mallusk
    Hello Craig,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that Angela was able to assist you in finding the exact car you wanted and that she went above and beyond to ensure your needs were met. Your satisfaction is our top priority, and it's fantastic to know that Angela's efforts made a positive impact on your experience. We truly appreciate your kind words and your 5-star rating. If there's anything else we can do for you in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Angela Giffin was very friendly, thorough, informative and supportive throughout our experience even though we were pestering her with loads of questions. She made my experience very enjoyable
    Response from TrustFord Mallusk
    Hello Jessie L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Angela provided you with such a friendly, thorough, and informative experience. It's great to know that she was able to support you and make your visit enjoyable, even with all the questions you had. Your satisfaction is our top priority, and we're delighted that Angela could assist you so well. We look forward to welcoming you back to TrustFord Mallusk in the future!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    The dealer was excellent and so nice. She explained all's that we needed to know and was very helpful. I was just excited that she was able to get the car that I wanted for a long time. I'm very happy.
    Response from TrustFord Mallusk
    Hello Mary,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience at TrustFord Mallusk. It's fantastic to know that our team was able to assist you in getting the car you've wanted for so long and that you found the service helpful and informative.

    Your satisfaction is our top priority, and your kind words motivate us to continue providing excellent service to all our customers. If you have any more questions or need further assistance in the future, please don't hesitate to reach out.

    Thank you once again for your review and for choosing the Motability Scheme at TrustFord Mallusk.

    Best regards,

    TrustFord Mallusk Team
  • Rating 5.0
    Very quick efficient service. The staff at Ford Mallusk are friendly and helpful.
    Response from TrustFord Mallusk
    Hello Caroline,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our service quick and efficient. Our team at TrustFord Mallusk always strives to provide friendly and helpful service, and it's fantastic to know that we met your expectations. Your feedback is greatly appreciated and motivates us to continue delivering the best experience possible. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Good customer care
    Response from TrustFord Mallusk
    Dear Sharon M.,

    Thank you so much for taking the time to leave us a review. We are thrilled to hear that you had a positive experience with our customer care at TrustFord Mallusk. Providing excellent service is our top priority, and your feedback is greatly appreciated. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Friendly and was able to deal with any queries.
    Response from TrustFord Mallusk
    Dear Colette A.,

    Thank you so much for taking the time to leave us such a wonderful review. We are thrilled to hear that you found our team friendly and capable of addressing all your queries. Your feedback is incredibly valuable to us, and it motivates us to continue providing the best service possible. If you have any more questions or need further assistance, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Angela is a wonderful ambassador for the motability scheme. Excellent.
    Response from TrustFord Mallusk
    Dear James M.,

    Thank you so much for taking the time to leave such a positive review! We're thrilled to hear that Angela provided you with an excellent experience. She truly is a wonderful ambassador for the Motability Scheme, and your kind words will certainly be shared with her. We are committed to providing exceptional service to all our customers, and your feedback is greatly appreciated. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Good 👍
    Response from TrustFord Mallusk
    Hello Allan,

    Thank you so much for taking the time to leave us a review! We're thrilled to hear that you had a positive experience with us at TrustFord Mallusk. Your feedback is greatly appreciated and motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Angela was a great help, explaining all our options really helped with us being new to the scheme
    Response from TrustFord Mallusk
    Hello Vanessa,

    Thank you so much for taking the time to share your experience with us! We're thrilled to hear that Angela was able to assist you effectively and provide clear explanations of your options. It's wonderful to know that her support made your introduction to the Motability Scheme a positive one. If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Angela Giffin trust ford mallusk was absolutely amazing, she was very attentive and made sure I was picking the right vehicle to suit my needs
    Response from TrustFord Mallusk
    Hello Rachel L.,

    Thank you so much for taking the time to share your wonderful feedback with us! We're thrilled to hear that Angela Giffin provided you with such attentive service and helped you find the perfect vehicle to suit your needs. Your satisfaction is our top priority, and it's fantastic to know that Angela made your experience at TrustFord Mallusk a positive one.

    If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Josh was very knowledgeable and friendly.Had a test drive in car.Kept me up to date on my order.
    Response from TrustFord Mallusk
    Hi Paula B.,

    Thank you so much for taking the time to leave us such a wonderful review! We're thrilled to hear that Josh was able to assist you with his knowledge and friendly service. It's great to know that you enjoyed your test drive and felt well-informed throughout your order process. Your feedback is incredibly valuable to us, and we're delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    As alway brilliant she was very helpful and kind
    Response from TrustFord Mallusk
    Dear Kathleen B.,

    Thank you so much for taking the time to leave such a wonderful review! We are thrilled to hear that you had a brilliant experience with us at TrustFord Mallusk. Our team is dedicated to providing helpful and kind service, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 3.0
    The service team were great. They offered me a taxi. After trying to get thru for 20 mins I decided to get the bus.

    On arrival couldn't get a disabled car park space, vans in spaces. I ended up with a tight space, which was hard to get out of the car causing me more discomfort. Spoke to receptionist who said sorry it is due to building work. If they have too many vehicles then they should arrange for them to be parked off site.

    When car was serviced it was parked in a tight space as again the disabled being used by vans. The girl kindly moved the car out for me.
    Response from TrustFord Mallusk
    Dear Margaret,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that our service team was able to assist you and offer a taxi, although we regret the inconvenience you experienced with the parking situation.

    We sincerely apologise for the difficulty you faced in finding a suitable disabled parking space. We understand how important accessible parking is, and we are actively working to address this issue, especially during the ongoing building work. Your suggestion to arrange off-site parking for excess vehicles is valuable, and we will consider it as we strive to improve our services.

    We appreciate your patience and understanding, and we are glad that our team was able to assist you with moving your car. Your feedback is crucial in helping us enhance our customer experience, and we hope to provide you with a smoother visit in the future.

    Thank you once again for your review.

    Kind regards,

    [Your Name]
    TrustFord Mallusk - Motability Scheme Team
  • Rating 5.0
    Well satisfied with the help I received
    Response from TrustFord Mallusk
    Dear Muriel M.,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you were satisfied with the help you received at TrustFord Mallusk. Our team is dedicated to providing excellent service, and your kind words are truly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk

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