Motability Scheme at TrustFord Mallusk

4.8
Rating 4.8
(444 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Welcome to TrustFord Mallusk

Motability Scheme at TrustFord Mallusk

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

TrustFord Mallusk can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact TrustFord Mallusk on 02890123254 to make an appointment with our Motability specialist.

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Contact information

Address
31 Mallusk Road
Newtownabbey BT36 4PP
GB
Get directions
Phone Number
Call TrustFord Mallusk on 028 9012 3254
028 9012 3254
028 9012 3254
Website

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Email

Email us

Reviews

Find or leave a review on Google

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 20:00 08:30 - 20:00 08:30 - 18:00 08:30 - 15:00Closed Today
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 20:00
Thursday08:30 - 20:00
Friday08:30 - 18:00
Saturday08:30 - 15:00
SundayClosed

Motability Scheme specialists:

  • Julie Prentice
  • Angela Giffin
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday09:00 - 13:00
SundayClosed

Motability service specialists:

  • Marc Mccabe
  • Emma Jackson
  • Joanna Donnelly
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Mallusk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at TrustFord Mallusk

  • Rating 4.0
    Good service very quick nice staff
    Response from TrustFord Mallusk
    Hello Steven,

    Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our service quick and our staff pleasant. Your satisfaction is important to us, and we appreciate your positive rating. If there's anything more we can do to enhance your experience, please feel free to let us know. We look forward to serving you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Excellent service. Angela was knowledgeable friendly and helpful couldn't have done enough.THANKYOU SO MUCH
    Response from TrustFord Mallusk
    Dear Paula B.,

    Thank you so much for taking the time to share your wonderful feedback! We are thrilled to hear that you had an excellent experience with us at TrustFord Mallusk. Angela will be delighted to know that her knowledge, friendliness, and helpfulness made such a positive impact on your visit. Your kind words and perfect rating mean a lot to us and motivate our team to continue providing exceptional service.

    If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to welcoming you back in the future!

    Warm regards,

    The TrustFord Mallusk Team
  • Rating 5.0
    Angela was friendly and helpful in everyway 5star service
    Response from TrustFord Mallusk
    Hi Paula B.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Angela provided you with friendly and helpful service. Your feedback is incredibly valuable to us, and we're delighted that you had a 5-star experience at TrustFord Mallusk. If there's anything else we can assist you with, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Everything was sorted very quick and professionally
    Response from TrustFord Mallusk
    Hello James R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you found our service quick and professional. At TrustFord Mallusk, we strive to provide the best experience for our customers, and your feedback is a great testament to our team's efforts. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    First class service.
    Everything handled professionally
    Response from TrustFord Mallusk
    Hello Michael,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you received first-class service and that everything was handled professionally during your visit. Our team at TrustFord Mallusk is dedicated to providing the best experience possible, and your feedback is greatly appreciated. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Fantastic Service – Especially thanks to David!

    My car was booked in for its first service on Tuesday 13 May at Ford in Mallusk, County Antrim. I was very impressed with the overall experience, but what truly stood out was the outstanding customer service from David at the service reception desk.

    There was a small error with my original booking, which could have been quite stressful and highly inconvenient. However, David handled it with absolute professionalism. He responded quickly, took full ownership of the issue, and resolved everything kindly, efficiently, and with zero fuss. His calm and courteous manner instantly put me at ease, and he went the extra mile to ensure all was resolved and the service could proceed.

    David’s communication throughout the process was clear, timely, and genuinely thoughtful. It’s rare to come across someone so committed to excellent customer care.

    I found all the staff to be friendly, helpful, and truly come across like they really do care. To be honest, this is what I’ve come to expect as it is always the case at Ford Mallusk!

    Special thanks to David for his help and support, as what could have been a frustrating experience turned into a positive one.

    Thank you so much!
    Tory
    Response from TrustFord Mallusk
    Dear Victoria,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience at TrustFord Mallusk and are especially delighted to know that David made such a significant impact during your visit.

    It's fantastic to hear that David's professionalism and dedication turned a potentially stressful situation into a seamless and positive experience for you. We are incredibly proud to have him as part of our team, and your kind words will certainly be shared with him and the rest of our staff.

    At TrustFord Mallusk, we strive to provide exceptional service to all our customers, and it’s rewarding to know that our efforts are appreciated. Your satisfaction is our top priority, and your feedback motivates us to continue delivering the high standard of service you’ve come to expect from us.

    Thank you once again for your kind words and for choosing the Motability Scheme at TrustFord Mallusk. We look forward to welcoming you back in the future.

    Warm regards,
    TrustFord Mallusk
  • Rating 5.0
    Great service everything went smoothly from arrival to my departure first class service
    Response from TrustFord Mallusk
    Hello James G.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our service from start to finish. Providing first-class service is something we strive for, and it's fantastic to know we met your expectations. If there's anything else we can assist you with in the future, please don't hesitate to reach out. We look forward to seeing you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Angela is A1 as an employee.
    Great experience.
    Response from TrustFord Mallusk
    Hello James,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that you had a great experience with us at TrustFord Mallusk. Angela will be delighted to know that her efforts made such a positive impact on your visit. Your feedback is incredibly valuable to us, and we look forward to serving you again in the future.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Helpful and knowledgable staff. Angela helped with everything we needed, great experience
    Response from TrustFord Mallusk
    Hello Marcus,

    Thank you so much for taking the time to leave us such a wonderful review. We're thrilled to hear that you had a great experience with us and that Angela was able to assist you with everything you needed. Our team takes pride in being helpful and knowledgeable, and it's always rewarding to know that our efforts are appreciated. If there's anything else we can do for you in the future, please don't hesitate to reach out. We look forward to seeing you again at TrustFord Mallusk.

    Best regards,
    The Motability Scheme Team at TrustFord Mallusk
  • Rating 5.0
    Very pleased with their work
    Response from TrustFord Mallusk
    Hello James R.,

    Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you are very pleased with our work. At TrustFord Mallusk, we strive to provide the best service possible, and it’s wonderful to know that we met your expectations. Your feedback is greatly appreciated and motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Angela couldn't be more helpful, nothing was a problem for her
    Response from TrustFord Mallusk
    Hello Laura K.,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Angela provided you with exceptional service and that your experience at TrustFord Mallusk was so positive. We strive to ensure that our customers feel supported and valued, and it's great to know that Angela made your visit a pleasant one. If there's anything else we can assist you with, please don't hesitate to reach out. We look forward to serving you again in the future!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    .
    Response from TrustFord Mallusk
    Dear Gareth M.,

    Thank you so much for taking the time to leave us a review and for giving us a perfect 5.0 rating! We are thrilled to hear that you had a positive experience with the Motability Scheme at TrustFord Mallusk. Your feedback is incredibly valuable to us, and it motivates our team to continue providing excellent service. If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Best regards,
    The TrustFord Mallusk Team
  • Rating 5.0
    Great service from the team at Ford Mallusk.
    Response from TrustFord Mallusk
    Hello Lorna. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    fab
    Response from TrustFord Mallusk
    Hello Ruaidhri. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Great
    Response from TrustFord Mallusk
    Thank you for your high star rating.
  • Rating 3.0
    Given different reasons from different period as to why my car was kept in for 2 days not 1. Changed brake discs and car didn't stop properly twice after collection, maybe air in brakes? I feel the car should have not been sent out with brakes not working correctly.
    Response from TrustFord Mallusk
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth and have passed your details onto the management team at the dealership
  • Rating 5.0
    Julie was great help and explained everything cheers john
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that Julie was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    Was well looked after by Angela who made the overall experience so easy and quick! Thank you
    Response from TrustFord Mallusk
    Hi Makenzie, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Angela receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
  • Rating 5.0
    Such an easy process Angela was fantastic!
    Response from TrustFord Mallusk
    Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
  • Rating 5.0
    They couldn’t be nicer they were so good
    Response from TrustFord Mallusk
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet

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