Motability Scheme at TrustFord Mallusk
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to TrustFord Mallusk
Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.
TrustFord Mallusk can help you by:
- Confirming your eligibility for the Motability Scheme
- Supporting you in choosing the right car
- Arranging a test drive
- Ordering and supplying your new Motability Scheme car
- Servicing and maintaining your car
Contact TrustFord Mallusk on 02890123254 to make an appointment with our Motability specialist.
Contact information
Address
31 Mallusk Road
Newtownabbey BT36 4PP
GB
Phone Number
Call TrustFord Mallusk on 028 9012 3254
028 9012 3254
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today Toggle Hours
Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 18:00 09:00 - 15:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 19:00 |
| Tuesday | 08:30 - 19:00 |
| Wednesday | 08:30 - 19:00 |
| Thursday | 08:30 - 19:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 09:00 - 15:00 |
| Sunday | Closed |
Motability Scheme specialists:
- Julie Prentice
- Angela Giffin
- Andrew Ball
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 09:00 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 09:00 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Marc Mccabe
- Emma Jackson
- Joanna Donnelly
We recommend calling and booking an appointment before visiting.
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Accessibility features at TrustFord Mallusk
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at TrustFord Mallusk
- Rating 5.0Jul 24, 2024They did amazing work and were so quick.Response from TrustFord MalluskJul 24, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Jul 10, 2024Very helpfulResponse from TrustFord MalluskJul 11, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jul 10, 2024Very friendly and helpful staffResponse from TrustFord MalluskJul 10, 2024Hello Sophie, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0Jul 1, 2024Very knowledgeable and made it a simple processResponse from TrustFord MalluskJul 1, 2024Thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure the team receives the recognition they deserve. Many thanks Janet
- Rating 5.0Jun 30, 2024Angela was dealing with myself. She was very professional and really helpful. I would highly recommend ford. The service was fantastic from start to finish. Thank you so muchResponse from TrustFord MalluskJul 1, 2024Hi Mary, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Mallusk, we hope to see you again soon! Kind regards, Janet
- Rating 5.0Jun 26, 2024Yes all good. Car done quickly and staff very friendly. Very efficient.Response from TrustFord MalluskJun 27, 2024Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Janet
- Rating 5.0Jun 22, 2024Great service very quickResponse from TrustFord MalluskJun 24, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0Jun 20, 2024Hi we were look after by very experience lady angela so help full .thank youResponse from TrustFord MalluskJun 20, 2024Thank you so much for your kind words! We are so happy to hear that Angela, was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Jun 18, 2024Angela is so helpful and communicative and has help me so much through this process and I would highly recommend herResponse from TrustFord MalluskJun 18, 2024Thank you so much for your kind words! We are so happy to hear that Angela was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0Jun 17, 2024Brilliant friendlyResponse from TrustFord MalluskJun 17, 2024Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Jun 12, 2024Excellent serviceResponse from TrustFord MalluskJun 12, 2024Thank you for choosing us for your Motability car! We look forward to seeing you again soon.
- Rating 5.0Jun 10, 2024Excellent very good service and staff very good would recommend to family and friendsResponse from TrustFord MalluskJun 10, 2024Thank you so much for your kind words! We are so happy to hear that TrustFord Mallusk was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 1.0Jun 6, 2024Not happy at all second time being booked in as no courtesy car was available for me even though I booked one then second time around I booked a car and again none was there didn’t think Ford handled it to well very disappointingResponse from TrustFord MalluskJun 6, 2024thank you for taking your time to leave this review. I am sorry to hear that your experience has left you feeling this way. We have forwarded your details onto the relevant management team who will look into your concerns in more depth.
- Rating 5.0Jun 4, 2024very polite, positive and helpful interactions with all staffResponse from TrustFord MalluskJun 5, 2024Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Janet
- Rating 5.0Jun 4, 2024Always have excellent customer service at Ford. Can't thank Angela Mallusk enough.Response from TrustFord MalluskJun 4, 2024Hi Veronica, thank you for taking the time to leave us this brilliant 5 star review, your comments have been passed to Management to ensure that Angela receives recognition for her fantastic customer service which she provided to you. Kind regards, Janet
- Rating 5.0May 30, 2024Massive thank you to the service dept at Ford Mallusk, all staff professional, friendly, and kept me informed while my car was in for an oil change.Response from TrustFord MalluskMay 31, 2024Thank you so much for your kind words! We are so happy to hear that TrustFord Mallusk was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!
- Rating 5.0May 25, 2024Great service, Julie was amazing in keeping us informed the whole step of the way.Response from TrustFord MalluskMay 28, 2024Hi Rachel, thank you for taking the time to leave us this wonderful review, it is great to hear that you enjoyed your handover experience with Julie, we hope to see you again soon! Kind regards, Janet
- Rating 4.0May 24, 2024Very helpful when there. Just wish the offer of replacing my two front tyres after service was offered by Ford or even Ford bringing it down the road to have the tyres replaced instead of me having to bring it somewhere else the next day.Response from TrustFord MalluskMay 24, 2024Thank you for your kind words - we're glad to have been of service!
- Rating 5.0May 21, 2024Well looked after and kept informed what was happeningResponse from TrustFord MalluskMay 21, 2024Hello William, and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Janet
- Rating 5.0May 20, 2024Angela helped us to find our car and she was brilliant. Everything was so smooth and easy from start to finish. Highly reccommend.Response from TrustFord MalluskMay 20, 2024Thank you so much for your kind words! We are so happy to hear that Anglea was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service. Thank you again for your positive review!