Motability Scheme at Douglas Park BMW Edinburgh

Motability Scheme at Douglas Park BMW Edinburgh

4.6
Rating 4.6
(9 reviews)
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
19 Seafield Road East
Edinburgh EH15 1ED
GB
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Phone Number
Call Douglas Park BMW Edinburgh on 0131 573 8716
0131 573 8716
0131 573 8716
Website

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Email

megan.fortune@parks.uk.com

Feedback

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Reviews

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Showroom details
09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 19:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:00
Tuesday09:00 - 19:00
Wednesday09:00 - 19:00
Thursday09:00 - 19:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Megan Fortune
  • Alan Mcmillan
We recommend calling and booking an appointment before visiting.

Accessibility features at Douglas Park BMW Edinburgh

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Welcome to Douglas Park BMW Edinburgh

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Douglas Park BMW Edinburgh can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Douglas Park BMW Edinburgh on 01315738716 to make an appointment with our Motability specialist.

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Reviews at Douglas Park BMW Edinburgh

  • Rating 5.0
    Great experience. Megan was very knowledgeable and answered all the questions put to her. Very polite and the handover went without a hitch.
    Response from Douglas Park BMW Edinburgh
    Dear Fiona F.,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a great experience at Douglas Park BMW Edinburgh. It's fantastic to know that Megan was able to assist you with her knowledge and professionalism, and that the handover process went smoothly.

    Your kind words and perfect rating mean a lot to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us. We look forward to serving you again.

    Best regards,
    Douglas Park BMW Edinburgh
  • Rating 5.0
    Very nice she was so helpful Megan she did help so much appreciated her
    Response from Douglas Park BMW Edinburgh
    Hello Omer F.,

    Thank you so much for taking the time to share your experience with us. We're thrilled to hear that Megan was able to assist you and that you found her help so valuable. Your feedback is greatly appreciated and will be shared with Megan and the team. We strive to provide excellent service to all our customers, and it's wonderful to know we met your expectations. If there's anything else we can do for you, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Douglas Park BMW Edinburgh
  • Rating 4.0
    Good service, but had to wait for over an hour to get approval from motability to go ahead with service
    Response from Douglas Park BMW Edinburgh
    Dear Helen A.,

    Thank you for taking the time to share your feedback with us. We are pleased to hear that you found our service to be good. However, we apologize for the delay you experienced while waiting for approval from Motability. We understand how valuable your time is and are committed to improving our processes to ensure a more efficient experience in the future.

    Your input is invaluable to us as we strive to enhance our service. If you have any further comments or suggestions, please feel free to reach out. We hope to have the opportunity to serve you again soon.

    Best regards,
    The Douglas Park BMW Edinburgh Team
  • Rating 4.0
    We had a few serious issues with our car, nothing to do with the dealership…it all took a while to get sorted….i would say the communication wasn’t the best !
    Response from Douglas Park BMW Edinburgh
    Dear Freda,

    Thank you for taking the time to share your feedback with us. We appreciate your patience and understanding as we worked through the issues with your car. We apologize for any inconvenience caused and are sorry to hear that our communication did not meet your expectations. Your comments are invaluable to us, and we will use them to improve our communication processes. If there's anything further we can do to assist you, please don't hesitate to reach out. We hope to provide you with a better experience in the future.

    Best regards,
    The Douglas Park BMW Edinburgh Team
  • Rating 5.0
    Great customer service. Answered any questions we had. Very knowledgeable
    Response from Douglas Park BMW Edinburgh
    Hello Fiona F.,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a great experience with our customer service team and that all your questions were answered to your satisfaction. Our team takes pride in being knowledgeable and helpful, and your feedback truly means a lot to us.

    If you have any more questions or need further assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Douglas Park BMW Edinburgh.

    Best regards,
    Douglas Park BMW Edinburgh
  • Rating 5.0
    Excellent customer service! All the staff at Douglas Park went over and above the call of duty to make you feel very welcome. Everyone was polite and attentive and everything happened according to plan. Care was taken to ensure i was familiar with all car features. In addition i was told “there is no silly questions” to stop by anytime if I wanted advice. I am absolutely delighted with the service from Douglas Park and my new car!
    Response from Douglas Park BMW Edinburgh
    Hello Danielle,

    Thank you so much for your wonderful review! We are thrilled to hear that you had such a positive experience with us at Douglas Park BMW Edinburgh. Our team takes great pride in ensuring that every customer feels welcome and well-informed, and it's fantastic to know that we met your expectations.

    We're delighted that you are enjoying your new car and that you felt comfortable with all its features. Remember, we're always here to help, so don't hesitate to stop by if you have any questions or need further assistance.

    Thank you once again for your kind words and for choosing us. We look forward to seeing you again in the future!

    Best regards,
    The Douglas Park BMW Edinburgh Team
  • Rating 4.0
    very good service
    Response from Douglas Park BMW Edinburgh
    Hi Amands,

    Thank you for the four-star rating. We are delighted you had a positive experience.

    Kind regards,
    Douglas Park BMW
  • Rating 5.0
    Great service, timing was spot on.
    Response from Douglas Park BMW Edinburgh
    Hi Sharon,

    Thank you for taking the time to leave a five-star rating. We are delighted to find your experience was positive and look forward to welcoming you back in the future.

    Kind regards,
    The Douglas Park BMW Team
  • Rating 5.0
    Super helpful & accommodating. Car came back valeted with the
    Service and MOT carried out as arranged.
    Response from Douglas Park BMW Edinburgh
    Hi Maureen,

    Thank you for your 5 star rating and review! We are delighted to hear that you have enjoyed your experiences with us and we look forward to continuing to welcome you back in the future.

    Kind Regards,
    The Douglas Park BMW Team

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