Motability Scheme at Peoples Jaecoo Falkirk

Motability Scheme at Peoples Jaecoo Falkirk

4.4
Rating 4.4
(10 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Contact information

Address
The Autocentre
Callendar Road
Falkirk FK1 1SQ
GB
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Phone Number
Call Peoples Jaecoo Falkirk on 01324 621511
01324 621511
01324 621511
Website

Visit dealer website

Email

ian.feron@peoples-group.co.uk

Reviews

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Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 17:00 11:00 - 17:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
Saturday09:00 - 17:00
Sunday11:00 - 17:00

Motability Scheme specialists:

  • Sharon Machray
  • Craig Thomson
  • William Nichol
  • Steven Mckelvie
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 12:30
SundayClosed

Motability service specialists:

  • Craig Catherwood
  • Fraser Chape
We recommend calling and booking an appointment before visiting.
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Accessibility features at Peoples Jaecoo Falkirk

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Peoples Jaecoo Falkirk

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Peoples Jaecoo Falkirk can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Peoples Jaecoo Falkirk on 01324621511 to make an appointment with our Motability Scheme specialist.

Visit dealer website

Reviews at Peoples Jaecoo Falkirk

  • Rating 1.0
    Very disappointed. I didn’t get the spec of car that I thought we had ordered. I feel like we were duped at the point of sale and at pick up. Pick up procedure was not followed and now I’m left with a car that doesn’t meet my requirements.
    Response from Peoples Jaecoo Falkirk
    Dear Vhari S.,

    Thank you for taking the time to share your feedback with us. I'm truly sorry to hear about your experience and the issues you've encountered with your car order. We strive to ensure our customers receive the exact specifications they expect, and it's concerning to learn that this was not the case for you.

    I would like to understand more about what happened and see how we can address your concerns. Please feel free to reach out to our team directly so we can discuss this in detail and work towards a resolution that meets your needs.

    Your satisfaction is important to us, and we appreciate the opportunity to make things right.

    Kind regards,

    Heather M
    Customer Contact Executive
    Email: customercare@peoples-group.co.uk
    Tel: 01324 621 511
  • Rating 4.0
    Customer service was really good
    Response from Peoples Jaecoo Falkirk
    Good Evening Gerard, Thank you for taking the time to share your feedback with us. We're delighted to hear that you found our customer service to be really good. Providing excellent service is a top priority for us at Peoples Jaecoo Falkirk, and your positive comments are greatly appreciated. If there's anything specific you think we could improve to make your experience even better, please feel free to let us know. We value your input and are always looking for ways to enhance our service.

    Thanks again for your review, and we hope to see you again soon!

    Thanks,
    Heather B
    Customer Contact Executive
    Tel - 01324 621 511
    Email - customercare@peoplesomoda.co.uk
  • Rating 5.0
    Excellent customer service, would certainly recommend this particular showroom. Staff were polite, knowledgeable & helpful. Even though I changed my mind on the type & colour of car I wanted, I was treated with the utmost respect.
    Response from Peoples Jaecoo Falkirk
    Good evening Cass,

    We really appreciate you taking the time to provide such kind feedback on your recent experience with our Falkirk team. I'm delighted to hear that the team were so accommodating and respectful. If we can be of any further assistance, please feel free to get back in touch with us!

    Thank you

    Heather M
    Customer Contact Executive
    Email: customercare@peoples-group.co.uk
    Telephone: 01324 621 511
  • Rating 5.0
    The advice and support we received from both Craig and George enabled what could have been a really difficult process, relatively straightforward.
    They went above and beyond to support my wife.
    Thanks to both
    Response from Peoples Jaecoo Falkirk
    Good afternoon Linda, Thank you so much for taking the time to share your experience with us. We are thrilled to hear that Craig and George were able to make the process straightforward for you and your wife. It's wonderful to know that their support made a positive impact. Your feedback is greatly appreciated and will be shared with the team. If there's anything else we can assist you with in the future, please don't hesitate to reach out.

    Thank you
    Heather B
    Customer Contact Executive
    Tel – 01324 621 511
    Email – customercare@peoplesomoda.co.uk
  • Rating 5.0
    We received good advice and the options were very well explained. The process from start to finish was simple
    Response from Peoples Jaecoo Falkirk
    Good afternoon Linda, Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you received good advice and found the options well explained. It's great to know that the process was simple for you from start to finish. Your feedback is incredibly valuable to us, and we are delighted to have met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Peoples Jaecoo Falkirk.

    Thank you
    Heather B
    Customer Contact Executive
    Tel – 01324 621 511
    Email – customercare@peoplesomoda.co.uk
  • Rating 5.0
    Excellent customer service
    Response from Peoples Jaecoo Falkirk
    Good afternoon Gerard, Thank you so much for taking the time to leave us such a positive review! We are thrilled to hear that you had an excellent experience with our customer service at Peoples Jaecoo Falkirk. Our team is dedicated to providing the best service possible, and your feedback is incredibly motivating. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Thank you
    Heather B
    Customer Contact Executive
    Tel – 01324 621 511
    Email – customercare@peoplesomoda.co.uk
  • Rating 4.0
    Professional
  • Rating 5.0
    Excellent
  • Rating 5.0
    Excellent
  • Rating 5.0
    Outstanding and superior service from William (Bill)
    All staff were lovely and helpful.

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