Motability Scheme at Arnold Clark Hyundai Kilmarnock

Motability Scheme at Arnold Clark Hyundai Kilmarnock

4.8
Rating 4.8
(44 reviews)
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 18:00 11:00 - 18:00
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Contact information

Address
Queens Drive
Kilmarnock KA1 3XF
GB
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Phone Number
Call Arnold Clark Hyundai Kilmarnock on 01563 555160
01563 555160
01563 555160
Website

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Email

Scott.Fraser@arnoldclark.com

Reviews

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Showroom details
09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 19:45 09:00 - 18:00 11:00 - 18:00
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Opening hours:
Day of the WeekOpening hours
Monday09:00 - 19:45
Tuesday09:00 - 19:45
Wednesday09:00 - 19:45
Thursday09:00 - 19:45
Friday09:00 - 19:45
Saturday09:00 - 18:00
Sunday11:00 - 18:00

Motability Scheme specialists:

  • Paul Kennie
  • Kevin Dorrans
  • Grant Walker
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 17:30
Tuesday08:00 - 17:30
Wednesday08:00 - 17:30
Thursday08:00 - 17:30
Friday08:00 - 17:30
Saturday08:00 - 12:00
SundayClosed

Motability service specialists:

  • Ian Kirkpatrick
  • Graeme Montgomerie
We recommend calling and booking an appointment before visiting.
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Accessibility features at Arnold Clark Hyundai Kilmarnock

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Arnold Clark Hyundai Kilmarnock

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Arnold Clark Hyundai Kilmarnock can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Arnold Clark Hyundai Kilmarnock on 01563555160 to make an appointment with our Motability Scheme specialist.

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Reviews at Arnold Clark Hyundai Kilmarnock

  • Rating 5.0
    Great customer service and great communication throughout
  • Rating 5.0
    Gold standard treatment from start to finish - whole process made easy and stress free
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for taking the time to leave us a review! We're thrilled to hear that you had a great experience with us. We appreciate your business and hope to work with you again in the future.

    Arnold Clark Team
  • Rating 5.0
    Paul went through all the answers with us always made to feel approachable definitely a nice guy
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for your review! Our team is dedicated to providing excellent customer service and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future!

    Arnold Clark Team
  • Rating 5.0
    Fantastic very informative. Put at ease with his knowledge.
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for taking the time to leave us a review. We look forward to welcoming you back next time.

    Arnold Clark Team
  • Rating 5.0
    Very professional. All the staff were very helpful,I was made to feel important.
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for your review! Our team is dedicated to providing excellent customer service and we're thrilled to hear that we've met your expectations. We look forward to serving you again in the future!

    Arnold Clark Team
  • Rating 5.0
    Great customer service
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for taking the time to leave us a review. We look forward to welcoming you back next time.

    Arnold Clark Team
  • Rating 5.0
    Great service
    Response from Arnold Clark Hyundai Kilmarnock
    Thank you for your review. We are delighted that you've had such a positive experience with us and look forward to welcoming you back in the future.

    Arnold Clark Team
  • Rating 5.0
    Great customer service. From dropping the car off to picking it back up.
  • Rating 1.0
    Asked them to check steering as it is heavy at times, they said they found no issues with it.
    Asked them to look at front driver tyre as pressure showing low, they never put air in it although showing low pressure.
    Advised them about window wipers, advised they had none in stock to replace them.
    Asked them to look at lane assist as warning light keeps coming on, we’re told that they never had a mechanic in to look at it.
    If no mechanic who serviced car?
    Felt were poor service, 4 out of the 4 issues we flagged have not been resolved and no further appointment given.
    Response from Arnold Clark Hyundai Kilmarnock
    Hi there,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear about your recent experience with the service at our branch. We strive to provide timely and clear communication, and it seems we fell short in this instance.

    Your feedback is invaluable, and we are committed to addressing these issues to improve our service. If you have any further details or concerns you'd like to discuss, please feel free to reach out to us directly at 0141 648 1088 or customerservice@arnoldclark.com. We hope to have the opportunity to serve you better in the future.

    Kind regards,
    Arnold Clark Team
  • Rating 5.0
    Paul Kennie made me feel relaxed and confident in choosing my car. When I phoned to make an appointment he asked me if I had seen a car I was interested in. I told him no and that I had mobility issues so I had a couple of requirements in the car. When I arrived at the showroom Paul immediately made me feel at ease. I trusted his knowledge with the cars and I was correct to do so. The car Paul suggested was ideal for my needs. I had taken my 6 year old grandson with me as he loves cars. Paul was patient answering his questions. All the staff in the showroom were kind and helpful with my grandson.
    On collection of my vehicle, my grandson came with me and brought his booster seat. Paul treated my grandson like he was purchasing a new car and made sure he was involved in the process. Paul knew I was nervous as I had never driven automatic before & never had an electric vehicle. He made me feel confident in my ability and told me everything I needed to know. He showed me how to work the dash, where everything in the car was so I had a comfortable driving experience. He explained the charger even allowing my grandson to check he was strong enough to carry the bag to me 🤣
    Paul made the paper work & downloading the apps etc a breeze. It was so simple and straightforward he answered all my questions.
    Thank you so much Paul Kennie for your patience, kindness and support in helping me find my first motability car. Thank you to all the staff in the showroom for helping my grandson and giving him an amazing experience, treating him with respect and kindness. He has already decided I will drive him to Arnold Clark Hyundai in Kilmarnock for his new car when he is big and he will bring his son with him. Thanks to Paul for providing an Arnold Clark bank he has already started saving for his car. The manager overhearing my grandson talk about his wee sister kindly gave a second bank for her to start saving her. Everyone involved in this process at the showroom I thank you so much for giving my grandson & I a thoroughly great car purchase experience. I would recommend Paul and Arnold Clark Hyundai Kilmarnock to everyone. I love my car I have named her Hyacinth and she is so comfortable to drive and exactly what I needed to suit my mobility requirements. Thank you.
  • Rating 5.0
    Great service, everything fully explained by Paul and thanks for your patience with my endless queries and questions- gold stars all round, would definitely recommend.
  • Rating 5.0
    Great service Amanda mclaughlan
  • Rating 5.0
    Grey customer service
  • Rating 5.0
    The guy was 10/10
  • Rating 4.0
    Great customer service
  • Rating 5.0
    Very well looked after while waiting.
  • Rating 5.0
    Your motability specialist was absolutely amazing, he really is a great asset to the company 10/10 Paul for all your help.
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Magic service
  • Rating 2.0
    Car was returned with a scrape out the bumper on thr passenger side that was not there prior to going in. I have emailed stating this however had nothing back. Otherwise the service was brill apart from that
    Response from Arnold Clark Hyundai Kilmarnock
    Hi there, We're sorry to see this negative review. Please contact our Customer Services team for further support at 0141 648 1088 or customerservice@arnoldclark.com. Thanks, Arnold Clark Team

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