Motability Scheme at Macklin Motors Mitsubishi Edinburgh

4.1
Rating 4.1
(16 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today

Welcome to Macklin Motors Mitsubishi Edinburgh

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Macklin Motors Mitsubishi Edinburgh can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Macklin Motors Mitsubishi Edinburgh on 03301781447 to make an appointment with our Motability specialist.

Contact information

Address
390 Calder Road
Edinburgh
Lothian EH11 4AS
GB
Phone Number
Call Macklin Motors Mitsubishi Edinburgh on 0330 178 1447
Email
Reviews
Visit dealer website

Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 12:30Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 12:30
SundayClosed

Motability service specialists:

  • Nadia Begley
  • Troy Mills
We recommend calling and booking an appointment before visiting.

Accessibility features at Macklin Motors Mitsubishi Edinburgh

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.
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Reviews at Macklin Motors Mitsubishi Edinburgh

  • Rating 4.0
    I was as impressed as ever but one or two minor exceptions. I usually receive a video detailing work carried out but I didn't receive that this time.
    Also it is very nice to have the car valeted afterwards. However, after hoovering the inside, the valeter obviously drove the car back round once he'd finished. It had his huge muddy footprints on the drivers mat! It was dirtier than when I took it in! If you are offering it as a service, you need to get it right!
    Response from Macklin Motors Mitsubishi Edinburgh
    Thank you for very much for your review. Customer experience is extremely important to us. We pride ourselves on treating our customers with respect and professionalism and will certainly pass on your comments to our management to make them aware of this. We hope to see you again in the future. Kind regards, Karen
  • Rating 5.0
    Great customer service. I waited in the lovely seating area where there was a great coffee machine
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Sarah, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Customer service was great ,as I waited for my car a lovely lady made me a nice cup of coffee as the coffee machine was broken . thank you.
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Joseph, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 5.0
    Great customer service
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Elizabeth, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you. Many thanks Keith
  • Rating 4.0
    Great customer service and extremely helpful
    Response from Macklin Motors Mitsubishi Edinburgh
    Hello Pamela and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    Great service
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Nichola, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Elinor Nicol vey professional thankyou
    Response from Macklin Motors Mitsubishi Edinburgh
    Hello Alan and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times. We will pass these great comments over to the dealership so that the team receive the recognition that they deserve. Kind regards, Dean.
  • Rating 5.0
    All good
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Andrew, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, Many thanks Keith
  • Rating 5.0
    Great service. Car picked up and delivered back to my home.
    Response from Macklin Motors Mitsubishi Edinburgh
    Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Dawn
  • Rating 5.0
    Excellent great customer service πŸ‘
    Response from Macklin Motors Mitsubishi Edinburgh
    Hello Steven, thank you for taking the time to leave us a great 5 star review about your service. Kind regards, Trish.
  • Rating 5.0
    First class customer service can't fault at all
    Response from Macklin Motors Mitsubishi Edinburgh
    Hello John and thank you for very much for your feedback. We pride ourselves on treating our customers with respect and demonstrating professionalism at all times.
  • Rating 1.0
    Dreadful service again! We never get what we request, either pick up or replacement car, sat for an hour before my car was touched and only then because I complained!! I had to leave my disabled wife who was suffering with Covid on her own for over 3.5 hours. I have called mobility to complain and ask for another dealer but unfortunately it’s the only one in Edinburgh
    Response from Macklin Motors Mitsubishi Edinburgh
    Thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth if you can send me further details including your vehicle registration number and contact number to digitalcustomerexperience@vertumotors.com - Thank you, Karen
  • Rating 3.0
    Customer service was great but my car come back all dirt streaks wasn't washed properly
    Response from Macklin Motors Mitsubishi Edinburgh
    Hello Chloe. Thank you very much for leaving us a review. Customer feedback is extremely important to us and your comments have been forwarded on to Management at the Dealership to enable them to share your experience with the team. Kind regards, Kerry
  • Rating 5.0
    Great service specially lady behind the desk kept me posted while I waited for my car
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Lorraine, Thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see. Many thanks Keith
  • Rating 4.0
    Good customer service and delivered my car back gleaming.perfect .thank you to all staff
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Joseph, Thank you very much for leaving us a review. Customer feedback is extremely important to us and your wonderful comments have been forwarded on to Management at the Dealership to enable them to share your experience with the service team. We look forward to dealing with you again in the future and happy motoring! Many thanks Keith
  • Rating 1.0
    Absolute joke no one thought to tell me they had moved and driving have way around Edinburgh to find them, eventually getting there to be told there was no courtesy car for me. Eventually getting courtesy car and my car going in for mot and service, I get it back at 4pm and no service has taken place only am mot 😞
    Response from Macklin Motors Mitsubishi Edinburgh
    Hi Riley & thank you for taking your time to leave this feedback. I am sorry to hear that your experience has left you feeling this way. We would like to investigate your concerns in more depth if you can send me further details to digitalcustomerexperience@vertumotors.com - Thank you, Jack

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