Motability Scheme at Group 1 Ford Basingstoke

4.7
Rating 4.7
(114 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Welcome to Group 1 Ford Basingstoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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We invite new & existing Motability customers to contact us to discover the full range of Ford models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease.

We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists. Alternatively, we can discuss which model best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with Think Ford Centres covering Surrey, Berkshire and Hampshire.

Contact Group 1 Ford Basingstoke on 01256962700 to make an appointment with our Motability Scheme specialist.

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Contact information

Address
Aldermaston Road
Basingstoke RG21 6YL
GB
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Phone Number
Call Group 1 Ford Basingstoke on 01256 962700
01256 962700
01256 962700
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Andrew Billard
  • Ryan Powell
  • Wolfgang Dunn
  • Joseph Mccallum
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Paul Warren
  • Becky Vickery
  • Alexandra Geletiu
  • Jack Browes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Ford Basingstoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Ford Basingstoke

  • Rating 5.0
    Very informative, friendly and efficient.
    Response from Group 1 Ford Basingstoke
    Dear Carole,

    Thank you so much for taking the time to share your feedback with us. We are thrilled to hear that you found our service to be informative, friendly, and efficient. Your kind words and perfect rating mean a lot to our team at Group 1 Ford Basingstoke. We are committed to providing the best experience for our customers, and it’s wonderful to know we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again.

    Warm regards,

    The Motability Scheme Team at Group 1 Ford Basingstoke
  • Rating 5.0
    So easy and informative. We looked at a few cars but the dealer was very knowledgeable and helpful with our decision. We were able to test drive the vehicle and go over the specifications we needed and cannot fault the customer service we have received so far.
    Response from Group 1 Ford Basingstoke
    Dear Samantha-jane F.,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that you found the process easy and informative. Our team at Group 1 Ford Basingstoke takes great pride in being knowledgeable and helpful, and it's fantastic to know that we were able to assist you in making the right decision. We're also glad you had the opportunity to test drive the vehicle and discuss the specifications you needed. Your kind words about our customer service mean a lot to us. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,

    The Group 1 Ford Basingstoke Team
  • Rating 5.0
    They were brilliant, collected my car and then brought it back lovely and clean, I would recommend them
    Response from Group 1 Ford Basingstoke
    Dear Sandra,

    Thank you so much for taking the time to share your wonderful feedback with us! We are thrilled to hear that you had such a positive experience with our service at Group 1 Ford Basingstoke. Our team takes great pride in ensuring that our customers receive the best possible care, and it’s fantastic to know that you were pleased with the collection and return of your car.

    Your recommendation means a lot to us, and we are delighted to have earned your trust. If there is anything more we can do for you in the future, please don't hesitate to reach out.

    Warm regards,

    The Motability Scheme Team at Group 1 Ford Basingstoke
  • Rating 5.0
    The salesman was excellent. And explained and demonstrated everything clearly.
    Response from Group 1 Ford Basingstoke
    Hello Steven,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had an excellent experience with our salesman and that everything was explained and demonstrated clearly. Your feedback is incredibly valuable to us, and it’s great to know that we met your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again at Group 1 Ford Basingstoke.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Andrew was extremely helpful and very nice to chat with
    Response from Group 1 Ford Basingstoke
    Hello Kevin,

    Thank you so much for taking the time to leave such a wonderful review! We're thrilled to hear that Andrew was able to assist you and that you enjoyed your interaction with him. Providing excellent service is our top priority, and it's always rewarding to know when we've succeeded. If you have any further questions or need assistance in the future, please don't hesitate to reach out. We look forward to seeing you again at Group 1 Ford Basingstoke.

    Best regards,
    The Motability Scheme Team
  • Rating 5.0
    Andrew Billard was faultless from beginning to end in his customer service, plus made my collection something special.
    Would highly recomend
    Big thank you
    Response from Group 1 Ford Basingstoke
    Beverley,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear about your positive experience with Andrew and that he made your vehicle collection special. Your kind words and high recommendation mean a lot to us and will surely be shared with Andrew and the team.

    At Group 1 Ford Basingstoke, we strive to provide exceptional service to all our customers, and it is rewarding to know that we succeeded in making your experience a memorable one. If there is anything else we can assist you with in the future, please do not hesitate to reach out.

    Thank you once again for your kind words and for choosing the Motability Scheme with us.

    Best regards,

    Group 1 Ford Basingstoke
  • Rating 5.0
    They were extremely helpful and nice.
    Response from Group 1 Ford Basingstoke
    Dear Sonya,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you found our team extremely helpful and nice. Your feedback is incredibly important to us, and it’s great to know that we were able to meet your expectations.

    At Group 1 Ford Basingstoke, we strive to provide the best service possible, and your kind words are a testament to our team's dedication. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for your support and for choosing the Motability Scheme with us.

    Best regards,

    Emma
    Group 1 Ford Basingstoke
  • Rating 5.0
    Fantastic from the start. Was kept up to date with updates on my car. Everyone I met was very helpful.
    Response from Group 1 Ford Basingstoke
    Dear Claire,

    Thank you so much for your wonderful review! We are thrilled to hear that you had a fantastic experience with us at Group 1 Ford Basingstoke. Keeping our customers informed and providing helpful service is a top priority for us, and it's great to know that we met your expectations. Your feedback is truly appreciated and motivates our team to continue delivering excellent service. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Group 1 Ford Basingstoke Team
  • Rating 5.0
    Andrew/Andy was welcoming and supported us through the whole process, giving us options etc
    Response from Group 1 Ford Basingstoke
    Hello Colby,

    Thank you so much for taking the time to leave such a wonderful review. We are thrilled to hear that Andrew/Andy made your experience with us welcoming and supportive. It's great to know that he was able to provide you with various options and assist you throughout the process. Your feedback is incredibly valuable to us, and we are delighted that you had a positive experience at Group 1 Ford Basingstoke. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Best regards,
    The Motability Scheme Team at Group 1 Ford Basingstoke
  • Rating 3.0
    It took nearly two weeks to complete a service and minor repair. The first day it was in, they stripped it for the repair and then found the part they had ordered didn't fit. It took a week to get the correct part and another day to fit it. Contacting the service department was difficult, with calls often returning to the reception desk and promised call backs not happening. When I got the car back I discovered that they had omitted to reset the service required indicator so now need to take it back to get it reset.
    One wonders what else they may have omitted to do during the service.
    Response from Group 1 Ford Basingstoke
    Ruth,

    Thank you for taking the time to share your feedback with us. I am sorry to hear about the inconvenience you experienced during your recent service visit. We strive to provide timely and efficient service, and it seems we fell short in your case.

    I apologise for the delay in obtaining the correct part and for the communication issues you encountered. Your feedback is invaluable, and we are taking steps to improve our processes to ensure better service in the future. Additionally, I am sorry for the oversight with the service indicator. Please feel free to contact us directly so we can arrange a convenient time for you to bring your car in to have this resolved.

    Thank you for bringing these matters to our attention. We appreciate your patience and understanding.

    Best regards,

    The Motability Scheme Team
    Group 1 Ford Basingstoke
  • Rating 5.0
    Pleasant customer service, clean and tidy waiting area, extremely great service all round.
    Response from Group 1 Ford Basingstoke
    Michael, thank you very much for taking the time to leave this great feedback. I am glad everything went smoothly for you, and I will pass these wonderful comments back to management at the dealership for all to see.
  • Rating 5.0
    Very good friendly service
    Response from Group 1 Ford Basingstoke
    Mark, thank you for the 5* review, we are delighted to hear that you had a positive experience and that the staff were friendly and helpful.
  • Rating 5.0
    The guy was very helpful, I explained what I was looking for after doing a lot of research. Didn’t try talking to me about other options as I knew what I wanted. Didn’t expect to even test drive a car let alone ordering it all in the same day but great service.
    Response from Group 1 Ford Basingstoke
    Claire, thank you for your lovely review, we are so pleased you didn't feel pressured in any way, and are thrilled that you have test-driven and placed an order! We look forward to seeing you again when you are next in.
  • Rating 5.0
    Great service very funny and kind and genuinely understands my disability

    Thank you Andrew you are amazing
    Response from Group 1 Ford Basingstoke
    Jervais, it's lovely to hear that you had a good rapport with Andrew, and that he understood your needs. Thank you for the kind words, we will pass these onto Andrew.
  • Rating 5.0
    Helpful, professional service
    Response from Group 1 Ford Basingstoke
    Thanks for the 5* review Alan, we're glad to see you had a great visit.
  • Rating 5.0
    Super quick and the staff were so helpful
    Response from Group 1 Ford Basingstoke
    Thanks for the 5* review Danielle, that's great to hear everything went well for you.
  • Rating 5.0
    Very easy to use, collection and return for the service helped.
    Had previous problems which were sorted.
    Response from Group 1 Ford Basingstoke
    Thank you for the great review Tracy! We really appreciate you taking the time to feedback and we're so pleased to hear your previous problems were sorted for you.
  • Rating 5.0
    Amazing. I've had five mobility cars, but this experience was way better than any other.. staff were amazing and a great laugh..

    I will in fact be staying with Ford for future Mobility cars
    Response from Group 1 Ford Basingstoke
    Wow, thank you for the kind words Deborah, the team will be thrilled to read this! We're so pleased we could help you and look forward to seeing you again soon.
  • Rating 5.0
    Very helpful and patient
    Response from Group 1 Ford Basingstoke
    Thanks Sonya, that's lovely to hear about our team! We hope you enjoy your new car and are here if you need anything.
  • Rating 5.0
    Very professional and friendly service. Thank you.
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words David - we're glad to have been of service!

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