Motability Scheme at Think Ford Basingstoke

4.3
Rating 4.3
(9 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00

Welcome to Think Ford Basingstoke

Think Ford Basingstoke are dedicated to supporting the Motability Scheme, and our expert team of Motability Specialists are committed to meeting the unique motoring needs of every customer.

We invite new & existing Motability customers to contact us to discover the full range of Ford models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease.

We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists. Alternatively, we can discuss which model best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with Think Ford Centres covering Surrey, Berkshire and Hampshire.

Contact Think Ford Basingstoke on 01256962700 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Aldermaston Road
Basingstoke RG21 6YL
GB
Phone Number
Call Think Ford Basingstoke on 01256 962700
Email
Reviews
Visit dealer website

Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Kevin Roads
  • Alistair Stalker
  • Rob Honey
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:30
Tuesday07:30 - 18:30
Wednesday07:30 - 18:30
Thursday07:30 - 19:00
Friday07:30 - 18:30
Saturday08:00 - 17:00
SundayClosed

Motability service specialists:

  • Paul Warren
  • Becky Vickery
We recommend calling and booking an appointment before visiting.
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Accessibility features at Think Ford Basingstoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Think Ford Basingstoke

  • Rating 5.0
    Great customer service, Rob Honey got me the coolest car I’ve ever owned. 10/10
  • Rating 5.0
    Sales team always amazing. Went through the new features on the car made sure I knew what's what before I left
    Response from Think Ford Basingstoke
    Joseph, thank you for the 5* review, we're thrilled to see that all went well for you, and look forward to being of assistance again when you next need us.
  • Rating 5.0
    Kevin was fantastic, went above and beyond. We had some issues with the forms due to IT department and Kevin kept chasing this and with his area manager so we could finally pick up our car. My hubby gets anxiety and the hire car that was offered to us whilst we waited for our car on motability was originally going to be automatic, as soon as my hubby got in Kevin could see he was uncomfortable so changed all the forms to offer him a manual which really eased my husband's mind. Thank you Kevin for a being a star 😁
    Response from Think Ford Basingstoke
    Colby, thank you for taking the time to write this lovely review. We're sorry that you encountered some issues along the way, but are very glad to hear that you were pleased with the level of service that you received from Kevin. We will ensure he receives the recognition he deserves. Many thanks, Think Ford.
  • Rating 4.0
    The person who greatfully cleaned my car should of paid more attention to detail.. everything else brilliant
    Response from Think Ford Basingstoke
    Many thanks for taking the time to complete a review Stephen. We are sorry that your experience was let down by the car cleaning and have fed this back to the team, thank you.
  • Rating 2.0
    Booked the car in for a service and MOT. Had a rental car booked as I had a busy day and got told they had all been taken so I could not use one made a absolute mess of my day while I had to wait for the job to be finished
    Response from Think Ford Basingstoke
    Joseph, we are very sorry to hear about your experience. All of our customers' experiences are important to us and we will investigate this internally as to where this went wrong. Thank you
  • Rating 4.0
    Would've been 5 stars but this is the 3rd time now my car has been in and I've not had my car washed, as states by someone on the phone "all cars in for a service get a wash, I'm sorry we missed yours" however motability itself is very good with Ford.
    Response from Think Ford Basingstoke
    Many thanks for taking the time to complete a review Melody. We are very sorry that your car did not receive a service wash - we've fed this back to the team for further review, thank you.
  • Rating 5.0
    Excellent Kevin took time and trouble to explaining n everything thoroughly to me
    Response from Think Ford Basingstoke
    Sheila, thank you for taking the time to write this wonderful review. I am very glad to hear that you were pleased with the level of service that you received and will ensure Kevin receives the recognition he deserves. We look forward to assisting you again in the future, thank you.
  • Rating 4.0
    Good service, however this time one of the technicians failed to secure the clip on the fuel line when serving the fuel filter. The car broke down the next day with a massive fuel leak under the bonnet that resulted in losing half a tank of diesel down the road
    Response from Think Ford Basingstoke
    Hi Deborah, thank you for taking the time to leave us this review, we're really sorry that this happened, and have passed your comments through to the Management Team. Thank you.
  • Rating 5.0
    Great customer service,kept informed of car status
    Response from Think Ford Basingstoke
    Hi Samual, thank you for taking the time to review and rate us with 5 stars, your comments regarding great customer service are really appreciated by all the team here. Kind regards, Heather.
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