Motability Scheme at Group 1 Ford Basingstoke

4.7
Rating 4.7
(98 reviews)
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00

Welcome to Group 1 Ford Basingstoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

We invite new & existing Motability customers to contact us to discover the full range of Ford models available on the Motability Scheme.

When you visit us, we'll talk to you about your needs and make sure the vehicle you choose is right for you throughout the lease.

We'll take you for a test drive and, if you choose to place an application, we'll keep you informed every step of the way.

You are welcome to visit our showroom, or if you prefer, book a virtual appointment with one of our Motability Specialists. Alternatively, we can discuss which model best suits from the comfort of your home.

The Group 1 Automotive network is a well-established and growing automotive group in the UK, with Think Ford Centres covering Surrey, Berkshire and Hampshire.

Contact Group 1 Ford Basingstoke on 01256962700 to make an appointment with our Motability Scheme specialist.

Contact information

Address
Aldermaston Road
Basingstoke RG21 6YL
GB
Phone Number
Call Group 1 Ford Basingstoke on 01256 962700
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 18:30 08:30 - 17:30 10:00 - 16:00
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:30
Tuesday08:30 - 18:30
Wednesday08:30 - 18:30
Thursday08:30 - 18:30
Friday08:30 - 18:30
Saturday08:30 - 17:30
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Andrew Billard
  • Kyle Whitehead
  • John Slaughter
  • Ryan Powell
  • Wolfgang Dunn
  • Joseph Mccallum
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:30 - 18:00
Tuesday07:30 - 18:00
Wednesday07:30 - 18:00
Thursday07:30 - 18:00
Friday07:30 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Paul Warren
  • Becky Vickery
  • Alexandra Geletiu
  • Jack Browes
We recommend calling and booking an appointment before visiting.
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Accessibility features at Group 1 Ford Basingstoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Group 1 Ford Basingstoke

  • Rating 5.0
    Very easy to use, collection and return for the service helped.
    Had previous problems which were sorted.
    Response from Group 1 Ford Basingstoke
    Thank you for the great review Tracy! We really appreciate you taking the time to feedback and we're so pleased to hear your previous problems were sorted for you.
  • Rating 5.0
    Amazing. I've had five mobility cars, but this experience was way better than any other.. staff were amazing and a great laugh..

    I will in fact be staying with Ford for future Mobility cars
    Response from Group 1 Ford Basingstoke
    Wow, thank you for the kind words Deborah, the team will be thrilled to read this! We're so pleased we could help you and look forward to seeing you again soon.
  • Rating 5.0
    Very helpful and patient
    Response from Group 1 Ford Basingstoke
    Thanks Sonya, that's lovely to hear about our team! We hope you enjoy your new car and are here if you need anything.
  • Rating 5.0
    Very professional and friendly service. Thank you.
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words David - we're glad to have been of service!
  • Rating 5.0
    Very good service, were able to get car done earlier for us due to school run, thank you.
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words Colby - we're glad to have been of service!
  • Rating 5.0
    Excellent customer service received, we chose a new dealer this time for our vehicle and was very pleased with the whole experience. The salesman was very patient with us and explained everything that we needed to know about the process and the vehicle, we were kept informed the whole step of the way.We were not rushed on choosing and collecting the vehicle and the whole experience from start to finish was excellent. Would highly recommend the dealer, excellent service.
    Response from Group 1 Ford Basingstoke
    Thank you so much for your kind words and recommendation Fay! We are so happy to hear that we provided you with excellent customer service. Thank you for choosing Group 1 Ford and we look forward to being able to assist you again in the future.
  • Rating 4.0
    The service went very well and was kept updated with the progress
    Response from Group 1 Ford Basingstoke
    Thank you for the lovely review and feedback Susan, we really appreciate it and hope we can improve to a 5* visit next time.
  • Rating 5.0
    So helpful and really good nice people
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words Natasha, we're glad to have been of service!
  • Rating 5.0
    Couldn’t of faulted the help I received, Jake went above and beyound to help.being quite an anxious person and old school and rubbish with Technology , he helped set up everything for me, he sorted and explained everything
    Response from Group 1 Ford Basingstoke
    Susan, thank you for your kind words - that's lovely to hear that Jake went above and beyond and we're glad to have been of service!
  • Rating 5.0
    Excellent service from Vince at Basingstoke. Kept me up to speed with my vehicle being made and shipped to the UK. Very happy customer indeed. Thank you so much Vince
    Response from Group 1 Ford Basingstoke
    Ann, we are so pleased to hear that Vince looked after you well and hope that you are enjoying your new car!
  • Rating 5.0
    My salesman Vince was great from start to finish. Very supportive and informative and really couldn’t recommended or thank him enough for his help.
    Response from Group 1 Ford Basingstoke
    Lucy, thank you for the great review! We really appreciate your kind words and recommendation regarding Vince, and are so pleased to see that he looked after you well from start to finish. We hope you get great enjoyment from your new car and are here if you need anything further, thank you.
  • Rating 5.0
    Excellent couldn’t ask for more.
    Connor was so very helpful as this was all new to me.
    He took care and talked us through everything we needed to know.
    I have chosen a metallic grey puma which is perfect. Connor expressed his like for exactly the same car in the same colour so given how good this member of staff is at his job maybe you could let him have the same when his car is upgraded he certainly deserves it. He has a calm Manner which I love as I can’t stand pushy people. He kept his word on everything he promised which to me is very important. Many Thanks Connor.
    Response from Group 1 Ford Basingstoke
    Tracy, thank you for your very kind words, we truly appreciate them! We are so happy to hear that Connor took care and time with you, and was able to provide you with excellent service. We strive to ensure that all of our customers receive the best possible service and are glad to hear that you received everything that was promised to you. We'll also take note reference Connor's next car too!
  • Rating 5.0
    I picked up my very first mobility car in basingstoke with my husband I adore my new car and the staff at the car place are super friendly and professional people and even if you know nothing about cars like me they will help to explain things and make it less scary. All in all I wish I could give them more stars
    Response from Group 1 Ford Basingstoke
    Thank you for taking the time to write this wonderful review Denise. I am very glad to hear that you were pleased with the level of service that you received from our staff and that everything was explained clearly to you making you feel at ease. We're more than happy with your 5 stars Denise, but more importantly, are grateful that you chose us for your very first Mobility vehicle. We hope you get great enjoyment from it!
  • Rating 5.0
    Very helpful especially as I had forgotten my appointment and they still managed to get my car in.
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words Gemma - we're glad to have been of service!
  • Rating 5.0
    Cx
    Response from Group 1 Ford Basingstoke
    Thank you for your high star rating Caitlin, we're glad you had a great experience with us.
  • Rating 3.0
    Lovely pleasant staff but very long wait - much greater than the 2 hours (plus 30 mins for wash) agreed! Very cold sitting around for so long. WiFi not very stable so hard to work.
    Response from Group 1 Ford Basingstoke
    Andrew, thank you for taking the time to leave us a review about your recent visit. We're so pleased to hear that you found our staff pleasant, but disappointed to hear that you had to wait longer than anticipated. We will feed your comments back to the team to try to understand what took the time and will also make them aware of the issues you've experienced with the wifi.
  • Rating 5.0
    I had a great experience of collecting my new motability car. I can't thank Jason and Connor and Vince for their help explaining everything step by step. The handover was very good Connor explaining what all the different controls were. The paper work was extremely painless. I highly recommend Group 1 Ford Basingstoke for all you're Motability needs. Thank you once again for employing Great Friendly Knowledgeable Staff.
    Response from Group 1 Ford Basingstoke
    Thank you so much for your kind words Philip! We are so happy to hear that the team were able to provide you with excellent service. We strive to ensure that we make the whole process as easy and painless as possible, and are glad that you experienced this! Thank you again for your positive review and we hope you love the new car.
  • Rating 5.0
    I went to Group 1 Basingstoke for help with my Motability car. The Sales Executive & the Manager are extremely helpful and very Knowledgeable. They talk you through the whole process. They also purchased my car to sell on through their used car sales room. I can't thank them for all the help. Well done Group 1 for employing Great Friendly Staff. Thank you Jason & Vince.
    Response from Group 1 Ford Basingstoke
    Philip, thank you for taking the time to leave us this wonderful review, it is great to hear that the team looked after you well and we look forward to seeing you again soon.
  • Rating 5.0
    Connor made it a very easy and quick process and made the whole experience a very positive one, couldn’t thank Connor and the team at Basingstoke ford, enough.
    Response from Group 1 Ford Basingstoke
    Thank you for the great review Daniel. We really appreciate you taking the time to feedback your experience with Connor and we hope you enjoy the new car!
  • Rating 5.0
    Very good customer service
    Response from Group 1 Ford Basingstoke
    Thank you for your kind words Helen - we're glad you felt you were looked after well.

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