Motability Scheme at Martins Renault Basingstoke

4.8
Rating 4.8
(40 reviews)
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00Closed Today Closed Today

Contact information

Address
London Road
Old Basing
Basingstoke RG24 7NZ
GB
Phone Number
Call Martins Renault Basingstoke on 01256 867020
Email
Reviews
Visit dealer website

Showroom details
09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00 09:00 - 18:00Closed Today Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday09:00 - 18:00
Tuesday09:00 - 18:00
Wednesday09:00 - 18:00
Thursday09:00 - 18:00
Friday09:00 - 18:00
SaturdayClosed
SundayClosed

Motability Scheme specialists:

  • James Metcalfe
  • Paul Phillips
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
SaturdayClosed
SundayClosed

Motability service specialists:

  • Roy Brice
  • Edward Grigg
  • James Hudson
We recommend calling and booking an appointment before visiting.
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Accessibility features at Martins Renault Basingstoke

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Martins Renault Basingstoke

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

Martins Renault Basingstoke can help you by:

  • Confirming your eligibility for the Motability Scheme
  • Supporting you in choosing the right car
  • Arranging a test drive
  • Ordering and supplying your new Motability Scheme car
  • Servicing and maintaining your car

Contact Martins Renault Basingstoke on 01256867020 to make an appointment with our Motability specialist.

Reviews at Martins Renault Basingstoke

  • Rating 5.0
    I've been a motability customer for 14 years and have mostly opted for a different manufacturer upon renewal. In 2020 I chose Renault for the first time. What stood out for me was the level of care Martins Renault gave me. Nothing was too small or too silly. The communication has been outstanding. So when it was time to choose my new car, I had no doubt I was staying with Martins Renault. Why fix what isn't broken. I'm so pleased to say I have my new Renault car, with outstanding customer support from start to finish, with an easy handover of old car.

    Thank You,
    James Metcalfe.
  • Rating 5.0
    Faultless as always. Excellent dealership. Andrew Hendy more than helpful and provided an excellent handover
  • Rating 5.0
    James was absolutely amazing to deal with, He Helped me get my car quicker than I expected,
    Due to my mental health issues I have Social anxiety issues, And can be very impatient, Especially in an Environment I don’t know and am not used to however James was extremely Professional, Calming, Patient, and Supportive,
    The Garage itself is a very Welcoming and Friendly Place to be,
    They have made my experience very smooth, easy and stress free,
    All staff are very professional, Friendly and welcoming and have done a great job, Am happy and grateful for the service I’ve Received,
    And again, A Massive Thank You To James For Everything, I Really Do Appriciate it, You Have One Very Happy Customer, 😁
  • Rating 5.0
    Never had an issues with mobility 5* rating mobility car is prefect
  • Rating 5.0
    Nothing was too much trouble for James when explaining everything to me.
  • Rating 4.0
    Ok
  • Rating 5.0
    Excellent customer service would rate James metcalf very highly couldn't do enough
  • Rating 5.0
    10 stars the service was amazing. I went with my little one and the staff there really took to him. Must mention Paul who helped me through tour and made everything clear and couldn’t be happier with the service
  • Rating 3.0
    I was told my car would be washed and hovered but they didn't do either
  • Rating 5.0
    James was absolutely fantastic, made the process very easy & straightforward from start to finish, explained everything to me & was excellent when handling over the vehicle. Thoroughly professional service throughout.
  • Rating 5.0
    Great very helpful 5 star
  • Rating 5.0
    Great customer service
  • Rating 5.0
    Fantastic Customer Service by James, made the process very clear, ordering very straight forward & continues to keep me well informed. Would thoroughly recommend.
  • Rating 5.0
    Fantastic customer service. Paul and Dan were very helpful. I would recommend them without hesitation.
  • Rating 5.0
    Great customer service, always a pleasure to deal with
  • Rating 5.0
    Absolutely fantastic
    After previously been let down by another dealership, Paul from martins stepped in. He kept me up to date with the whole process, nothing was to much trouble for him. The hand over was kept nice and easy and they we're on hand to give me much needed advice
    I would not hesitate to return
  • Rating 5.0
    Email sent to dealership:

    Hi James,

    I wanted to take a moment to express my sincere gratitude for the exceptional service you provided throughout the process of acquiring my Renault Arkana.

    I am thoroughly pleased with the vehicle and wanted to extend my thanks for making the entire experience seamless and enjoyable. Your professionalism and attention to detail were evident in every interaction, and it truly made a difference.

    Your expertise and commitment to customer satisfaction have not gone unnoticed. It's reassuring to know that I am in capable hands when dealing with Renault through your assistance.

    Once again, thank you for your outstanding support. I look forward to continuing our partnership in the future.
  • Rating 5.0
    Good customer service the relevant team knew their job well enough D.B
  • Rating 5.0
    Greatest care and knowledge Thank you
  • Rating 5.0
    Excellent service staff very friendly kept me informed through my visit.

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