Motability Scheme at Mercedes-Benz Dartford

4.5
Rating 4.5
(33 reviews)
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:00 - 16:00
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Welcome to Hedin Mercedes-Benz Dartford

Here at Mercedes-Benz & smart of Dartford we pride ourselves in providing excellent customer service.

We have a well-experienced team who are always on hand to assist our customers and share their wealth of knowledge when it comes to your Motability Scheme car.

We look forward to welcoming you to our showroom soon!

Our trained Motability specialists are here to support you throughout the duration of your lease. Hedin Mercedes-Benz Dartford can help you by: Servicing and maintaining your car, Arranging the MOT at the end of your lease. Contact Hedin Mercedes-Benz Dartford on 01322294414 to make an appointment with our Motability specialist.

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Contact information

Address
Unit 1 Rennie Drive
Dartford DA1 5FD
GB
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Phone Number
Call Hedin Mercedes-Benz Dartford on 01322 294414
01322 294414
01322 294414
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 19:00 08:30 - 17:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 19:00
Tuesday08:30 - 19:00
Wednesday08:30 - 19:00
Thursday08:30 - 19:00
Friday08:30 - 19:00
Saturday08:30 - 17:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Alexandra Crayford
  • Jeffrey Franklin
  • Kieran Ball
  • Paul Rothwell
  • Justas Lileikis
  • Serkan Sreedharan
  • Fabia Zannat Ali
  • Koyes Choudhury
  • Sam Barwick
  • Bob Lahar
  • Dean Saunders
  • Harendra Satkunarajah
  • Pera Selvarajah
  • Mohamed Ali
  • Mosahid Ali
  • Billy Epps
  • Rhys Logeland
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 14:00
SundayClosed

Motability service specialists:

  • Steve Smith
  • Debbie Grey
  • Lisa Palmer
We recommend calling and booking an appointment before visiting.
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Accessibility features at Hedin Mercedes-Benz Dartford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Hedin Mercedes-Benz Dartford

  • Rating 5.0
    Very good service I received from them.
  • Rating 5.0
    Was a very smooth transition, Billy was attentive, polite, kind and understanding. He explained everything well and made sure I was happy before we completed the handover. The little extras of unveiling the car was also lovely. My son loved helping pull the cloth off the car to reveal it. Would definitely recommend Dartford Mercedes for any car needs
  • Rating 5.0
    Thank you Harry for your advice in helping me choose the GLA car. The car is lovely to drive & the handover was easy.
  • Rating 5.0
    Staff were friendly and helpful
  • Rating 5.0
    Absolutely wonderful - Billy went that extra mile to ensure we left happy with all the knowledge and information about the car
  • Rating 5.0
    I can’t express how helpful and supportive Justas Lileikis was. From the moment I enter the door Justas made me feel welcome and valued. He took time to listen to my needs and preferences. At no time I ever felt rushed or pressured, he was very patient and ensured to give me all the knowledge before I left. He explained all my options clearly. What stood out the most was how seamlessly and stressfree the process was. He definitely handled everything effectively. Everyone went above and beyond. I’m very happy from this service and and very grateful.
  • Rating 5.0
    Excellent service thank you
  • Rating 5.0
    Great customer service, brilliant response to emails, friendly staff.
  • Rating 5.0
    Kay, was the most helpful human being on the planet.He had the patience of a Saint, didn't make me feel bad for asking so many questions.
  • Rating 1.0
    Really sorry, but this experience really wasn’t great.

    They returned the car to me, but the recall, which was mentioned, when I dropped the car, still hasn’t been. The week also hasn’t been actioned.

    So the car now need to go back to them another day. I left a message on Thursday when I pick the car up and I still haven’t heard back from anybody.
  • Rating 5.0
    Thank you for your services regards
  • Rating 5.0
    Very efficient
  • Rating 5.0
    Just to say I am thankful
  • Rating 5.0
    A1
  • Rating 1.0
    I booked my car in for a service six weeks ago - I also had a reminder phone call that they were collecting my car on the Monday I mentioned the service and they said it was only booked in for its MOT - NO it was booked in for a service and MOT??? They took the car did the MOT and then rung me to say its service was due in 6 days time??!!!!!!!! I said that is why they had the car!!!!! It had been booked in 6 weeks prior?!!!!! What sort of organization are you running????? Dreadful dreadful service no care taken at all???????
  • Rating 5.0
    Excellent customer service. I was taken ill and unable to return my courtesy car and collect my car the following day. It was no problem and I picked my car up this morning following a full service. Freshly cleaned inside and out and ready to go. The staff were completely understanding.
  • Rating 5.0
    Good response with Mobility
  • Rating 5.0
    The service was excellent
  • Rating 5.0
    Great customer service and so friendly
  • Rating 4.0
    Mercedes picked up the car at my flat and completed the service. There was just one thing that was not completed during the service. They did not change the gear box oil as they they had non in stock. So Mercedes will contact me again to pick up the car for the oil change. Then I would like to give them 5 points.

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