Motability Scheme at Marshall Volkswagen Horsham

4.3
Rating 4.3
(13 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30

Welcome to Marshall Volkswagen Horsham

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

Contact information

Address
1 Redkiln Way
Horsham RH13 5QH
GB
Phone Number
Call Marshall Volkswagen Horsham on 01403 858891
Email
Reviews
Visit dealer website

Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Motability Scheme specialists:

  • Matthew Whibley
  • Jordan Clegg-Hill
  • Mark Kemp
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Peter Wiggins
  • Ben Harris
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Volkswagen Horsham

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Marshall Volkswagen Horsham

  • Rating 5.0
    From start to finish Jordan from Marshall Horsham was amazing. Really got to know myself and my son on a personal level ensuring all needs were met when picking, purchasing and collecting the new vehicle.
    We appreciate all he’s help and would definitely like to thank him.
    Response from Marshall Volkswagen Horsham
    Good morning Archie thank you for taking the time to leave a review. We are very grateful for your 5 star rating and super comments for Jordan and the Marshall Volkswagen Horsham team. Kind regards, Jason, Marshall Motor Group.
  • Rating 5.0
    Excellent experience with a great service team.
    Response from Marshall Volkswagen Horsham
    Hi Christopher and thank you for taking the time to review Marshall Volkswagen. We really appreciate it. Enjoy the rest of your day! Kind regards, Nikki, Marshall Motor Group.
  • Rating 5.0
    Our customer agent Jordan, was welcoming, patient and knowledgeable. He didn’t rush us or try to steer us towards any specific vehicle.
    Response from Marshall Volkswagen Horsham
    Good afternoon Barbara. Thank you for taking the time to leave us a review. We really appreciate it and will be delighted to pass your feedback onto the team. Kind regards, Laura, Marshall Motor Group.
  • Rating 1.0
    I will never use this garage again. Rubbish service.
    Response from Marshall Volkswagen Horsham
    Good afternoon, thank you for taking the time to review Volkswagen Horsham. We are disappointed to read your 1 star review and would be grateful if you could please email you details to reviews.volkswagen@marshall.co.uk so we can contact you directly to discuss. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Great customer care , I was taken home and picked up when my car was ready first class service
    Response from Marshall Volkswagen Horsham
    Good evening Judy, thank you for your great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Good service the 2 ladies on the service reception are extremely polite and very helpful they are a credit to Marshall VW Horsham
    Response from Marshall Volkswagen Horsham
    Thank you Ian for taking the time to review Marshall Volkswagen Horsham. We appreciate your 5 Star Review and I will pass on your feedback to the team. Kind Regards, Mariana, Marshall Motor Group
  • Rating 5.0
    Very happy with your service 😀
    Response from Marshall Volkswagen Horsham
    Thank you Jackie for taking the time to review. We appreciate your 5 Star Review and I will pass on your feedback to the team. Kind Regards, Mariana, Marshall Motor Group.
  • Rating 4.0
    Polite and helpful had car all day from 0815 and not ready until nearly 1730
    Response from Marshall Volkswagen Horsham
    Good morning Gary, thank you for your review. We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Very nice and helpful man who delt with exchangeimg our car
    Response from Marshall Volkswagen Horsham
    Thank you for the great review Nicola. We really appreciate you taking the time to feedback and we look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Always easy to drop car at my convenience and car is thoroughly cleaned inside snd out.. very impressed… way better than Ford.
    Response from Marshall Volkswagen Horsham
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards. Charlotte, Marshall Motor Group
  • Rating 5.0
    Good customer service kept me informed at all
    times
    Response from Marshall Volkswagen Horsham
    Thank you Ian for taking the time to review Marshall Volkswagen Horsham - we appreciate your 5 Star Review - I will pass on your feedback to the team. Kind regards, Will, Marshall Motor Group
  • Rating 2.0
    Often made to feel that l am too much trouble lack of help
    I have a mobility car always seem to be treated with slight contempt. I have yet to have had a courtesy car with VW and I understand that is the terms of the Motability agreement the last time my car was in for service I had to take a taxi to Crawley hospital to have my treatment and then take a taxi back to pick my car up having pacificallyAsked when I dropped the car off at 8 o’clock if it could be ready by lunchtime. I would look forward to hearing your comments on this kind regards Heather Hards
    Response from Marshall Volkswagen Horsham
    Good evening Heather. We're disappointed to see your 2 star review and would be grateful if you could email your contact details to us at reviews.volkswagen@marshall.co.uk and we will be back in contact. Kind regards, Sharron, Marshall Motor Group.
  • Rating 4.0
    Very good experience but could have been a bit more supportive of MOTABILITY customers.
    Response from Marshall Volkswagen Horsham
    Thank you Jacqueline, we really appreciate you taking the time to leave a review and for your four star rating but have also noted your additional comments. Please don't hesitate to contact me at reviews.volkswagen@marshall.co,uk with further details. Kind regards, Sharron, Marshall Motor Group.

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