Motability Scheme at Marshall Audi Maidstone
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Are you new to the Motability Scheme?
The Motability Scheme offers simple, all-inclusive leasing to anyone receiving a qualifying mobility allowance. You simply use your allowance to lease a brand new car from a huge choice of makes and models. You can have up to three named drivers (this doesn't have to be you) and the price of every lease includes insurance, breakdown and maintenance.
Welcome to Marshall Audi Maidstone
At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.
At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!
On-site disabled parking and wheelchair access are available, so why not pay us a visit?
To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.
Contact information
Address
Chatham Rd
Maidstone ME14 3AA
GB
Phone Number
Call Marshall Audi Maidstone on 01622 528964
01622 528964
Website
Email
Feedback
Reviews
Find or leave a review on Google
Showroom details 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30Toggle Hours
Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:30 - 18:00 |
| Tuesday | 08:30 - 18:00 |
| Wednesday | 08:30 - 18:00 |
| Thursday | 08:30 - 18:00 |
| Friday | 08:30 - 18:00 |
| Saturday | 08:30 - 17:00 |
| Sunday | 10:30 - 16:30 |
Motability Scheme specialists:
- Mohammed Miah
- Yohannes Yehdego
- Elise Gregory
- Lukvinder Rathore
- Stephen Mills
We recommend calling and booking an appointment before visiting.
Service centre details 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today Toggle Hours
Service centre details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:30 - 13:00Closed Today
Toggle Hours
Opening hours:
| Day of the Week | Opening hours |
|---|---|
| Monday | 08:00 - 18:00 |
| Tuesday | 08:00 - 18:00 |
| Wednesday | 08:00 - 18:00 |
| Thursday | 08:00 - 18:00 |
| Friday | 08:00 - 18:00 |
| Saturday | 08:30 - 13:00 |
| Sunday | Closed |
Motability service specialists:
- Simon Dyer
- Lyle Beatham
We recommend calling and booking an appointment before visiting.
Click pin to expand map
Accessibility features at Marshall Audi Maidstone
- Accessible car parking
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.Additional Information
The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.OK - Accessible toiletThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.Additional InformationThe dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.OK
- Automatic door entrance
The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.Additional InformationThe dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.OK - Designated quiet opening timesThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.Additional InformationThis dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.OK
- Hearing aid assistanceThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.Additional InformationThe dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.OK
- Quiet area availableThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.Additional InformationThere is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.OK
- Step-free route to premisesThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.Additional InformationThis dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.OK
Reviews at Marshall Audi Maidstone
- Rating 4.0Apr 8, 2024Good serviceResponse from Marshall Audi MaidstoneApr 9, 2024Thank you Isabelle. We really appreciate the review and I will pass on your rating and great comments to our management team. Thank you. Kind regards, Nikki, Marshall Motor Group.
- Rating 5.0Mar 15, 2024Great professional service and communication and very polite staffResponse from Marshall Audi MaidstoneMar 15, 2024Thank you for taking the time to review Marshall Audi. We really appreciate it! Kind regards, Laura, Marshall Motor Group
- Rating 5.0Mar 15, 2024Job well doneResponse from Marshall Audi MaidstoneMar 15, 2024Thank you for taking the time to review Marshall Audi. We really appreciate it! Kind regards, Laura, Marshall Motor Group
- Rating 5.0Mar 5, 2024Experience was perfect from start to finish. They completed the service in less than four hours and contacted us immediately so that no time was wasted.Response from Marshall Audi MaidstoneMar 6, 2024Good afternoon Beverley and thank you for taking the time to leave your feedback and 5 star rating for the team at Marshall Audi Maidstone, we really appreciate it. Kind regards, Jeremy, Marshall Motor Group.
- Rating 5.0Feb 23, 2024Polite. Clean n comfy waiting area. Kept me fully updated.Response from Marshall Audi MaidstoneFeb 26, 2024Good morning and thank you for taking the time to leave your feedback and 5 star rating for the team at Maidstone Audi it's much appreciated. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Feb 20, 2024Great experience, friendly staff, car ready to go, extra care taken to show us the ins and outs including the controls.
Fabulous service!!Response from Marshall Audi MaidstoneFeb 22, 2024Good afternoon Riaz and thank you for taking the time to leave your feedback and 5 star rating for the team at Maidstone Audi, it's much appreciated. Kind regards, Laura, Marshall Motor Group. - Rating 5.0Feb 8, 2024The service at Maidstone Audi was amazing, which I had the pleasure of working along side Elise to find the best suitable car for me.
Elise was happy to answer any questions I had and she kept me updated every step of the way from the moment I ordered the car to the moment I left the dealership.
When the vehicle was ready to be handed over, Elise made sure I was comfortable enough and talked me through everything around the car which is important.
Elise and the team at Maidstone Audi were so lovely and professional, I would definitely recommend this dealership.Response from Marshall Audi MaidstoneFeb 12, 2024Good afternoon Nadine and thank you for taking the time to leave your great feedback and 5 star review for Elise and the team at Maidstone Audi, we really appreciate it. Wishing you many happy miles in your new car! Kind regards, Laura, Marshall Motor Group. - Rating 5.0Feb 2, 2024BrilliantResponse from Marshall Audi MaidstoneFeb 5, 2024Good morning Tony and thank you for taking the time to leave your feedback and 5 star review for the team at Marshall Audi, we really appreciate it. Kind regards, Nikki, Marshall Motor Group
- Rating 5.0Jan 23, 2024Mo, the Motability guy was super helpful, kept me up to date with progress whilst waiting for the carResponse from Marshall Audi MaidstoneJan 24, 2024Good afternoon Jane, thank you for taking the time to leave a review. We really appreciate your 5 star rating. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Jan 3, 2024Great Customer Service & friendly staffResponse from Marshall Audi MaidstoneJan 4, 2024Thank you for your 5 Star rating of Marshall Audi. Have a great day! Regards, Laura, Marshall Motor Group.
- Rating 5.0Jan 3, 2024Great customer serviceResponse from Marshall Audi MaidstoneJan 4, 2024Thank you for your 5 Star rating of Marshall Audi. Have a great day! Regards, Laura, Marshall Motor Group.
- Rating 3.0Nov 24, 2023Katie was lovely and the service of the team was as normal fantastic.The loan car which i had last wk for a recall (and was immaculate) was this week absolutely filthy inside, rubbish in the compartments alongwith drivers door, muddy carpets in all footwells, finger prints on the console, windscreen wash empty,filthy rear seats. I took it as i had to get to work,but i took photos as well. I showed these to Katy who took it straight in to be cleaned after apologising when i went back to collect mine ... which looked amazing !!!Response from Marshall Audi MaidstoneNov 27, 2023Good morning Glynis. We are disappointed to read your comments about the loan car provided to you and would be grateful if you could please email your preferred contact details to us at reviews.audi@marshall.co.uk. A member of our management team will then contact you directly to discuss further. Kind regards, Jeremy, Marshall Motor Group.
- Rating 5.0Oct 30, 2023Great customer service, very helpfulResponse from Marshall Audi MaidstoneOct 31, 2023Thank you for your five star review Jane. That's great to hear. I will be delighted to pass your kind words onto the team. Best wishes, Laura, Marshall Motor Group.
- Rating 1.0Oct 26, 2023Was a good service but I ordered a car while mine was being worked on and when I got to the garage they told me there was no car available. Would have been good if you called me the day before to let me know. Also really disappointed that you longer offer car pick up from my house, as a disabled person this was really used and when I come to choose my next car I doubt will pick Audi if this still standsResponse from Marshall Audi MaidstoneOct 26, 2023Good afternoon Stephen. We're disappointed to read about your review and would be most grateful if you could email your details to reviews.audi@marshall.co.uk so we can investigate and get in touch. We look forward to hearing from you. Thank you. Kind regards, Laura, Marshall Motor Group.
- Rating 2.0Oct 23, 2023Made to wait 15 mins to drop keys off for a simple oil change, a meeting with rep not required for something that simple just drop keys off and go ....in the end we gave to the receptionist. Was told we couldn't pick up after 1pm as you were closing and barriers would be up..imagine our surprise when at around 2.30pm dealership still open and no barriers up ....Response from Marshall Audi MaidstoneOct 23, 2023Good afternoon Dawn. thank you for taking the time to leave a review. We are disappointed to note your comments and would be grateful if you could please email your preferred contact details to reviews.audi@marshall.co.uk so we can investigate and get in touch. Thank you. Kind regards, Jeremy, Marshall Motor Group.
- Rating 5.0Oct 12, 2023Mohammed is excellent all the staff are very polite coffees snacks drinks lots of advice friendly storeResponse from Marshall Audi MaidstoneOct 13, 2023Good morning Scott, thank you for taking the time to leave a review. We really appreciate your 5 star rating and comments. Kind regards, Laura, Marshall Motor Group.
- Rating 5.0Oct 2, 2023Fantastic customer service and great communication throughoutResponse from Marshall Audi MaidstoneOct 4, 2023Thank you Franky. We really appreciate you taking the time to leave a review and will be delighted to pass your feedback onto the team. Best wishes, Laura, Marshall Motor Group.
- Rating 3.0Sep 25, 2023The car service was handled really well, by Chloe.
Just a small minor detail, was over looked.
The loan car had “0 miles” petrol? Which was extremely scary, as we are new to the area, and near a motorway. Had no clue, where there would be a near by petrol station.
But they sent a team member, to put petrol for us. Apart from this, the service was very good.
Ohh also, just to quickly mention, one of the receptionist, when I took our car in for the service and a small replacement part and paint job.
This receptionist said, oh she (Chloe) is not at her desk, but I knew she was with another customer 👍 (So no problem) the receptionist said, so you can sit behind the reception desk (it’s out of sight to the receptionist desk) and wait there for Chloe.
While I waited for the chloe, who was going to deal with our booking.
The same receptionist, brought round another gentleman, sat him down, and made him a coffee 😳😳😳
Sadly in this case, yes I have darker skin.
So the thought of seeing her, being so nice to another (white) customer.
………… Sadly, Is it me? Or her? …………
I thought every customer, is treated with the sale level of (good) service!
This left a bitter taste in my mind, Sadly!
My background is from the highest of levels management on customer service, in Knightsbridge, therefore maybe I’m a little sensitive?
I don’t think so, I’m far too experienced!Response from Marshall Audi MaidstoneSep 26, 2023Good morning Sevim. We're disappointed to read your comments and would be grateful if you could email your preferred contact details to us at reviews.audi@marshall.co.uk so our management team can investigate and follow up with you directly. Kind regards, Laura, Marshall Motor Group. - Rating 5.0Sep 25, 2023Excellent advice and thanks to the team and DamianResponse from Marshall Audi MaidstoneSep 26, 2023Good morning John. Thank you so much for your 5 star review for Audi Maidstone. I'll make sure your lovely comments are are passed onto Damian and the team. Regards, Laura, Marshall Motor Group
- Rating 5.0Sep 21, 2023Collection and return service was excellent
Clean car
Much appreciatedResponse from Marshall Audi MaidstoneSep 21, 2023Good afternoon Andrew, thank you for taking the time to leave a review, we really appreciate your 5 star rating and will be delighted to pass your kind words onto the team. Kind regards, Laura, Marshall Motor Group.