Motability Scheme at Mercedes-Benz of Oxford

Motability Scheme at Mercedes-Benz of Oxford

4.6
Rating 4.6
(14 reviews)
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
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Contact information

Address
Langford Lane
Kidlington
Oxford OX5 1HT
GB
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Phone Number
Call Mercedes-Benz of Oxford on 01865 371011
01865 371011
01865 371011
Website

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Email

SalesOxfordMercedes@group1auto.co.uk

Feedback

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Reviews

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Showroom details
08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 18:00 08:00 - 13:00Closed Today
Toggle Hours

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:00 - 13:00
SundayClosed

Motability Scheme specialists:

  • Neil Hastings
  • Simon Morley
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
MondayClosed
TuesdayClosed
WednesdayClosed
ThursdayClosed
FridayClosed
SaturdayClosed
SundayClosed

Motability service specialists:

  • Dave Johnson
  • Sophie Cooper
We recommend calling and booking an appointment before visiting.
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Accessibility features at Mercedes-Benz of Oxford

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Mercedes-Benz of Oxford

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Our trained Motability specialists are here to support you throughout the duration of your lease.

Mercedes-Benz of Oxford can help you by:

  • Servicing and maintaining your car
  • Arranging the MOT at the end of your lease

Contact Mercedes-Benz of Oxford on 01865371011 to make an appointment with our Motability specialist.

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Reviews at Mercedes-Benz of Oxford

  • Rating 5.0
    Very good
    Response from Mercedes-Benz of Oxford
    Dear Eileen,

    Thank you so much for taking the time to leave us such a wonderful review! We are thrilled to hear that you had a very good experience with us at Mercedes-Benz of Oxford. Your feedback is incredibly valuable to us, and it’s fantastic to know that our efforts in providing quality service in the mobility equipment sector are appreciated.

    If you have any further comments or need assistance in the future, please don't hesitate to reach out. We look forward to serving you again!

    Warm regards,

    Mercedes-Benz of Oxford Team
  • Rating 5.0
    We had a first class VIP experience thank you. Holly was very pleasant and professional .
    Response from Mercedes-Benz of Oxford
    Dear Kizito,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that you had a first-class VIP experience at Mercedes-Benz of Oxford. It's fantastic to know that Holly was able to provide you with pleasant and professional service. We strive to offer the best experience possible for our customers, and your kind words are truly appreciated. If there's anything else we can do for you, please don't hesitate to reach out. We look forward to welcoming you back in the future.

    Best regards,

    The Motability Scheme Team at Mercedes-Benz of Oxford
  • Rating 1.0
    No point - doesn’t work.
    Response from Mercedes-Benz of Oxford
    Hello Michael,

    Thank you for taking the time to share your feedback with us. I'm sorry to hear that your experience with our services did not meet your expectations. We strive to provide the best possible service to all our customers, and it's clear we fell short in your case.

    I would appreciate the opportunity to learn more about your experience and see how we can address any issues you faced. Please feel free to reach out to us directly at tellusmore@group1auto.co.uk at your convenience.

    Thank you again for your feedback, and I hope we can resolve this matter to your satisfaction.

    Best regards,

    Mercedes-Benz of Oxford - Motability Scheme Team
  • Rating 5.0
    Billy Waring made the experience of buying a car amazing. He was very well mannered, friendly , professional & answered any queries. Great asset to the team. Billy made the whole process very pleasant. Thank you.
    Response from Mercedes-Benz of Oxford
    Dear Gurbax,

    Thank you so much for taking the time to share your wonderful feedback with us. We are thrilled to hear that Billy Waring made your car-buying experience so amazing. It's fantastic to know that his professionalism, friendliness, and ability to address all your queries contributed to making the process pleasant for you. We are proud to have him as part of our team at Mercedes-Benz of Oxford.

    Your kind words and perfect rating mean a lot to us, and we are delighted that we could meet your expectations. If you have any further questions or need assistance in the future, please don't hesitate to reach out.

    Thank you once again for choosing the Motability Scheme with us.

    Best regards,

    Mercedes-Benz of Oxford
  • Rating 5.0
    First class service from Hollie
    She answered all the questions I had and got me a great deal on my part ex
    Response from Mercedes-Benz of Oxford
    Thank you for your fantastic review and kind words about Hollie! Thank you for choosing Mercedes-Benz of Oxford - we look forward to seeing you here again soon.
  • Rating 5.0
    Fantastic. So efficient from start to finish.
    Response from Mercedes-Benz of Oxford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Complete in speedy time. Very happy with service!
    Response from Mercedes-Benz of Oxford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Excellent
    Response from Mercedes-Benz of Oxford
    Thank you for sharing your feedback.
  • Rating 5.0
    Good all round service .
    Response from Mercedes-Benz of Oxford
    Thank you for your kind words - we're glad to have been of service!
  • Rating 5.0
    Workshop polite
    Response from Mercedes-Benz of Oxford
    Hello Kathleen K.. Thank you for taking the time to leave us a review about your visit.
  • Rating 5.0
    Fantastic service absolutely no complaints
    Response from Mercedes-Benz of Oxford
    Good afternoon Denise, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
  • Rating 4.0
    I rang for service reception, because I was hoping that someone would come to my car, in order to help me take the wheelchair from my car; unfortunately, there was no reply after four minutes, so I gave up, despite the fact that there were two receptionists in view- apparently, they have nothing to do, when it comes to service - that’s a different receptionist! Absolutely nuts! Eventually, I asked a passer-by to help me, who could just about understand English, and I managed to get to reception in time for the MOT. I’m not impressed by the reception, I couldn’t drive to the front door, because there was a charity run, and there were bollards blocking the entrance; I can understand you may wish to partake in raising funds for charity, but you should remember, at the same time, that you are running a business, not a charity. Without the business, there could be no charitable contribution.
    Otherwise, the experience was fine. I just wonder what all those managers do, other than sit around in their offices, especially the one who observed me going to the loo in my wheelchair, presumably knowing that to open the disabled loo door would require a great deal of strength, since it is on a spring which makes it terribly difficult to keep open as you enter; similarly, there is a problem when you exit, in keeping the door from closing.
    I’ve said enough, but if this problem is symptomatic of other issues in the business, I hope that someone in a position of responsibility sees this submission, otherwise I’ve wasted my time! Here’s hoping, because it’s worth saving.
    Response from Mercedes-Benz of Oxford
    We are sorry to hear that you didn’t receive the level of service we strive to provide or that you deserve. Please be assured that we will use this information to improve our service in the future so thank you for letting us know.
  • Rating 5.0
    Can’t fault them
    Response from Mercedes-Benz of Oxford
    Good afternoon Yvonne, thank you for the great review! We’re so happy you enjoyed your experience and can’t wait to have you back for your next service appointment. Until then, we’re here if you need anything.
  • Rating 5.0
    Excellent friendly and efficient service
    Response from Mercedes-Benz of Oxford
    We are glad to hear that we were able to provide such a good experience so thank you for taking the time to contact us. We always appreciate your feedback.

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