Motability Scheme at Snows BMW Portsmouth

4.6
Rating 4.6
(59 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 10:00 - 16:00
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Welcome to Snows BMW Portsmouth

Our fully trained Motability Scheme specialists are here to offer expert advice and help you choose the right car for your needs.

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Snows are proud to be associated with the Motability Scheme and pride ourselves on offering an exemplary customer experience. **Your car is something you rely on and that’s never been more true for motorists with limited mobility. Finding your perfect car is all about combining practicality and pleasure and whatever your preference, our trained Motability Specialists are on hand to offer expert advice when selecting or servicing your vehicle. Whether you’re new to the Motability Scheme or a previous customer, we’d be delighted to hear from you! If you have any requests prior to your visit, please let us know – your comfort is our priority.

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Contact information

Address
Bmw House
Eastern Road
Portsmouth PO3 5FF
GB
Get directions
Phone Number
Call Snows BMW Portsmouth on 023 9265 7500
023 9265 7500
023 9265 7500
Website

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Email

Email us

Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 16:00 10:00 - 16:00
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 16:00
Sunday10:00 - 16:00

Motability Scheme specialists:

  • Phillip Clarke
  • Neil Magrath
  • Katie Johnson
  • Harley Butcher
  • Tani Naduva
  • Zoe Hughes
  • Sam Spicer
  • Joel Downham
  • Lewis Ledley
  • Indie Macfarlane
  • Ryan Griffiths
  • Dillon Woodford
We recommend calling and booking an appointment before visiting.

Opening hours:
Day of the WeekOpening hours
Monday07:00 - 18:30
Tuesday07:00 - 18:30
Wednesday07:00 - 18:30
Thursday07:00 - 18:30
Friday07:00 - 18:30
Saturday08:00 - 13:00
SundayClosed

Motability service specialists:

  • April Berryman
  • Lorraine Wagstaffe
We recommend calling and booking an appointment before visiting.
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Accessibility features at Snows BMW Portsmouth

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Reviews at Snows BMW Portsmouth

  • Rating 5.0
    Amazing service
  • Rating 4.0
    Always great service and good to deal with. However I was told as I was airing it would be 2 hours max and ended up sitting for over 5 hours. Hence one less star.
    Response from Snows BMW Portsmouth
    Hello Christopher. Thanks for leaving us a rating; we’re so pleased to see that you had a good experience with our team at Snows BMW Portsmouth recently! Please note, your feedback has been passed onto the team. We hope you enjoy your new car! Kind regards, ^LP
  • Rating 2.0
    The dealership is full of very friendly staff who greeted me, helped me and kept me warm with some lovely cups of coffee. They are a credit to BMW.

    Before the booking, i had asked for the collect/drop-off service, but the dealership said this is no longer offered. I instead had to go to the dealership and wait; this wasn’t a problem, just disappointing that it was my only option.

    The building is not accessible - the automatic door is broken and has been broken every time I have visit for the last 4 years. For this reason I can’t give more than 2 stars, entry relies on pushing a very heavy door or waiting and hoping for someone to see you, to then help open the door.

    The car was serviced and a recalled part changed. The dealership asked if I wanted my car cleaned, which I said yes to. The outside was washed very well. The inside was hoovered but not wiped, thus dust and dirt remained in the car.

    Overall, the car is working and is safe for me, which is my priority, but there is room for improvement at the dealership in terms of accessibility and Motability.
    Response from Snows BMW Portsmouth
    Hello Linzi. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for at Snows BMW. If there is anything else we can help you with in the future, please let us know! Kind regards, ME
  • Rating 5.0
    They went above & beyond, easy to talk to, nothing was too much trouble.
    Response from Snows BMW Portsmouth
    Hello Denise. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ME
  • Rating 5.0
    Very good experience, very Dealer named Neil Would highly recommend went into Mercedes an hour before and the staff there treated us poorly
    Response from Snows BMW Portsmouth
    Good morning Mary-Anne, thank you for taking the time to share your five-star review. We're so pleased to hear about your experience with Neil and to know that we are maintaining the high standard of service that we strive for. We wish you all the best on the road. Kind regards, ^MS
  • Rating 5.0
    Friendly and helpful and staff are always polite and kind.
    Response from Snows BMW Portsmouth
    Good Afternoon Jamie. Thank you for taking the time to rate our Snows BMW Portsmouth dealership with five-stars. It's fantastic to hear about your positive experience with the team. Kind Regards, ^AH.
  • Rating 5.0
    I loved every bit of it, Joel is truly amazing. He was very patient and talked us through all the details. We left the showroom fully satisfied
    Response from Snows BMW Portsmouth
    Good morning Avicenna, thank you for taking the time to share your fantastic feedback. We work hard to ensure that every customer receives a high standard of service and we're so pleased to see that this was the case during your experience with Joel. We wish you all the best on the road! Kind regards, ^MS
  • Rating 5.0
    Fantastic friendly service
    Response from Snows BMW Portsmouth
    Hello David. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    All was great; with the exception of the disabled bays being filled by cars that were not displaying blue badges.
    Response from Snows BMW Portsmouth
    Hello Gillian. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    Excellent
    Response from Snows BMW Portsmouth
    Hello Malaki. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    A total great experience. Faultless.
    Response from Snows BMW Portsmouth
    Hello, thank you for your feedback! We appreciate you taking the time to share your recent experience with us and to know that we are maintaining the high standard of service that we strive for. Warm regards, ^MS
  • Rating 5.0
    Micheal was very helpful and kept me updated with the progress of my car he was brilliant definitely recommend him to my friends and family
    Response from Snows BMW Portsmouth
    Hello, thank you for taking the time to share such fantastic feedback with us! It’s so great to hear about your experience and the level of customer service that Michael provided; I’m sure he will be over the moon to see your review. We hope you enjoy your new car! Best regards, ^LP
  • Rating 5.0
    excellent customer service very freindly
    Response from Snows BMW Portsmouth
    Hello Malayka. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    Very. Good.
    Response from Snows BMW Portsmouth
    Hello Phyllis. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    Our experience was very good and Jason on the service team was great
    Response from Snows BMW Portsmouth
    Hello Naomi. Thank you very much for providing your fantastic five-star rating! It’s always a pleasure to know that we are maintaining the high standard of service that we strive for. Kind regards, ^LP
  • Rating 5.0
    Great customer service
    Response from Snows BMW Portsmouth
    Hi Denise, thank you for your feedback! Warm regards, ^LS
  • Rating 5.0
    Brilliant customer service helpful. Spoke clearly so I could understand
    Response from Snows BMW Portsmouth
    Hi Jason, thank you for your feedback! Warm regards, ^LS
  • Rating 5.0
    I had excellent customer service from the
    Gentleman who specialises in Motability
    Mr Neil Magrath I cannot speak to highly of him
    He is a credit to BMW very empathic very patient and understanding and knows his job inside out.
    He is always very polite and welcoming
    An excellent member of Staff
    Thank you to the lady on reception who looked after me Patricia Alland
    Response from Snows BMW Portsmouth
    Hi Patricia, thank you for your feedback! We'll be sure to pass on your thanks to Neil, he'll be delighted to see your comments! Warm regards, ^LS
  • Rating 5.0
    Aalthough i dont like the auto sign in, as it takes awayy the personal touch from BMW, the customer service was gereat
    Response from Snows BMW Portsmouth
    Hi Louise, thank you for your feedback! Warm regards, ^LS
  • Rating 5.0
    Very efficient
    Response from Snows BMW Portsmouth
    Hi Stephanie, thank you for your five star rating! Warm regards, ^LS

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