This dealership is temporarily unable to submit and new Motability applications until it meets our training standards

Motability Scheme at Marshall Volkswagen Van Centre Reading

4.2
Rating 4.2
(13 reviews)
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Contact information

Address
145 Bath Road
Reading RG30 2BD
GB
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Phone Number
Call Marshall Volkswagen Van Centre Reading on 0118 207 5500
0118 207 5500
0118 207 5500
Website

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Email

Email us

Feedback

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Reviews

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Showroom details
08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 18:00 08:30 - 17:00 10:30 - 16:30
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Opening hours:
Day of the WeekOpening hours
Monday08:30 - 18:00
Tuesday08:30 - 18:00
Wednesday08:30 - 18:00
Thursday08:30 - 18:00
Friday08:30 - 18:00
Saturday08:30 - 17:00
Sunday10:30 - 16:30

Opening hours:
Day of the WeekOpening hours
Monday08:00 - 18:00
Tuesday08:00 - 18:00
Wednesday08:00 - 18:00
Thursday08:00 - 18:00
Friday08:00 - 18:00
Saturday08:30 - 13:00
SundayClosed

Motability service specialists:

  • Peter Wiggins
We recommend calling and booking an appointment before visiting.
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Accessibility features at Marshall Volkswagen Van Centre Reading

  • Accessible car parking
    The dealership has designated accessible parking spaces for customers. These spaces are clearly marked and are located in close proximity to the entrance of the building.
  • Accessible toilet
    The dealership has accessible toilet facilities which are designed with extra space to make it easier for those with limited mobility or wheelchair users to access.
  • Automatic door entrance
    The dealership has automatic doors that open either with a sensor or a button. This means that you do not need to physically open the door to gain access to the dealership.
  • Designated quiet opening times
    This dealership has designated quiet times to make it easier for those who struggle with busy or loud environments. The quiet time will include turning off any background music and avoiding any tannoy announcements. Please contact the dealership directly for details of their quiet opening times.
  • Hearing aid assistance
    The dealership has a hearing loop or other designated sound system to connect to your hearing aid to make it easier to communicate with staff at the dealership.
  • Quiet area available
    There is a designated area at the dealership that has minimal background noise. This is a calming space to make it easier to visit the dealership for those who struggle with busy or loud environments.
  • Step-free route to premises
    This dealership has a route from the car park to the inside of the dealership without any steps to make it easier for anyone with limited mobility to enter the building. If it is not possible for the step-free route to be completely flat then there will be a ramp in place to facilitate step-free access.

Welcome to Marshall Volkswagen Van Centre Reading

At Marshall we take every individual's needs into consideration, so you can rely on our honest and expert advice when finding the perfect vehicle to suit your driving style.

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At Marshall, we pride ourselves on delivering bespoke customer service and expert advice. With an extensive range of Motability offers and fully trained, Motability Scheme Specialists, you can rely on us to deliver a driving experience that will see to your every need. Informed, friendly and experienced, Marshall are here to ensure that when it comes to independent driving, nothing can hold you back!

On-site disabled parking and wheelchair access are available, so why not pay us a visit?

To arrange a test drive in one of our versatile models, contact Marshall today by enquiring online or giving us a call.

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Reviews at Marshall Volkswagen Van Centre Reading

  • Rating 5.0
    Extremely good
    Response from Marshall Volkswagen Van Centre Reading
    Hi Chania and thanks for taking the time to leave us a review. We really appreciate it! Have a fantastic rest of your day. Kind regards, Chris, Marshall Motor Group.
  • Rating 5.0
    Cannot fault any member of staff at Marshalls…my van was fitted in straight away and repaired very quickly….i cannot thank them enough.
    Response from Marshall Volkswagen Van Centre Reading
    Good evening Anthony, thank you for your great review. We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Excellent service
    Response from Marshall Volkswagen Van Centre Reading
    Good Morning Michele and thank you for taking the time to leave your review and 5 star rating for the team at Marshall Volkswagen Van Centre Reading, we really appreciate it. Kind regards, Jason, Marshall Motor Group.
  • Rating 5.0
    Can’t fault Marshalls at all, they fitted my van in almost straight away and had it ready when they said it would be ready, thank you so much.

    Tony
    Response from Marshall Volkswagen Van Centre Reading
    Good morning Anthony and thank you for taking the time to leave your 5 star review for the team at Marshall Volkswagen Van Centre Reading, we really appreciate it and look forward to welcoming you back to the dealership again soon. Kind regards, Jason, Marshall Motor Group.
  • Rating 5.0
    Well organised and competent dealership.
    Response from Marshall Volkswagen Van Centre Reading
    Thank you for your review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Excellent service all staff very helpful and friendly J G
    Response from Marshall Volkswagen Van Centre Reading
    Thank you for your great review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 1.0
    Customer service was disgusting
    Kept my car for 5 days leaving me without transport for my disabled child and a way for me to get to work
    Communication was awful I was left just chasing people all the time I'm leaving vw soon thankfully so won't have to deal with the reading van centre for much longer as going over to Ford
    Response from Marshall Volkswagen Van Centre Reading
    Good evening Cameron, thank you for taking the time to leave a review. We are disappointed to note your 1 star rating and would be grateful if you could please email your details to reviews.volkswagen@marshall.co.uk to allow the team to contact you directly to discuss. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    If I could give more than 5 stars I would. John went above and beyond to help us get back on the road. We genuinely couldn't have asked for better customer service.
    Response from Marshall Volkswagen Van Centre Reading
    Good evening Matthew, thank you for your outstanding review! We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 3.0
    Delay in vehicle repair due to unknown reasons. As my driver had to commute to your location he was discomforted by a three hour wait.
    Response from Marshall Volkswagen Van Centre Reading
    Thank you for your review. We are disappointed to note that you have rated us as 1 star and would appreciate it if you could email us at reviews.volkswagen@marshall.co.uk with your details so that we can try and address your concerns directly. Kind regards, Charlotte, Marshall Motor Group
  • Rating 5.0
    Fantastic service! All team VERY friendly, good waiting area with coffee & biscuits! all went well & lovely to see the car on video! Being in a wheelchair, I don’t get to see underneath the car!
    It came back , lovely & clean after having a bath!! Thankyou to all concerned!!
    Response from Marshall Volkswagen Van Centre Reading
    Thank you Gillian for the great review. We really appreciate you taking the time to feedback and look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 1.0
    Extremely poor customer service, lack of knowledge regards motability processing.
    Left feeling like being a mobility customer was an issue of inconvenience to the garage. With exception of Carl (who communicated very well with me, when I returned to collect my vehicle) I felt my requests and communication was met with hostile attitude.
    My request for a loan vehicle was met by first telling me they did not have anything available, then I was put into a Caddy California which on the outside looked fine, I did not check boot size as knew it would comfortably take a wheelchair. On arriving home and opening to load the wheelchair, to find the boot completely full of demonstration equipment which was permanently fitted. I had to drop the rear seats to place the wheelchair and equipment in.
    The vehicle was requested back the following morning by telephone, no alternative offered and I was told I had inconvenienced other customers by keeping the vehicle.
    My vehicle failed the MOT, I received a call to collect vehicle take it to have new tyres fitted and return it to garage for a retest. At this point I contacted Motability as I knew this was not the correct process. Motability immediately organiser a replacement vehicle and instructions to the garage re replacing the tyres. I was instructed by Motability Not to collect the vehicle until it was passed and road worthy.
    Very poor service.
    Response from Marshall Volkswagen Van Centre Reading
    Good afternoon Omar, thank you for your review. We are disappointed to note that you have rated us as 1 star. We would appreciate it if you could email us at reviews.volkswagen@marshall.co.uk with your contact details so that we can try and address your concerns directly. Many thanks and kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    Staff were very helpful and kept me informed
    Response from Marshall Volkswagen Van Centre Reading
    Thank you for the great review! We really appreciate you taking the time to feedback. We look forward to welcoming you back to the business again soon. Kind regards, Charlotte, Marshall Motor Group.
  • Rating 5.0
    All good
    Response from Marshall Volkswagen Van Centre Reading
    Thank you Ottilie. We really appreciate your five star review. Kind regards, Sharron, Marshall Motor Group

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